Took my brand new car in for a oil change. First ever and they tell me my engine air filter and cabin filter needs to be replaced. No way in heck those need to be replaced at 7k miles. When I got home I checked them both and they looked new. Just trying to scam you, good thing my oil changes are free. Looks like they are trying to make up for that I guess.

Very friendly and professional staff. Also a cushy waiting area and quick service. (Thanks for the coffee and snacks!) Oh, and the complimentary carwash! 😊👍

DO NOT, I repeat DO NOT take your Genesis vehicle to this dealership for service. They have absolutely no idea how to work on a Genesis, including properly processing the paperwork. Not only did they screw up my tires and alignment which I have been trying to fix for 2 1/2 months (the technician told me, “Sorry. I normally work on Subarus”), they can’t figure out how the complimentary maintenance program works and they try to make you pay. I had to take my Genesis to two other dealerships to get my problems solved and I had to get Genesis corporate involved. Stay away at all costs.

No cars to buy. Salesman was professional and respectful. Issue Chip. Chip. Chip!

Custom service is still a priority here.Worked with a competent sales team. No games, no hassles, just help in finding and purchasing my new S60 Volvo.Thanks again Bruce!

I had a great experience getting the car I wanted, at a price the I thought worked well for me. Phil, my sales agent worked with me to help get the style (model) and color I wished, and did it quickly and efficiently. The car was ready at our agreed time for pick up, clean and a full tank of gas. He followed up with calls on if I needed any help with all the different electronic gadgets on the car to make sure I was getting the full use of what I purchased. Ive leased several cars through MapleHill and have been very happy with their sales, follow up and service. Thats why I keep coming back.

Looking for a job through Maple Hill Auto? Did you see the no experience needed and get excited? Dont bother. Theyre liars. I applied for a position and was snottily told I lack the experience for it even though the position listing said no experience. If these people are rude to potential or current employees, imagine how they treat their customers

Went to get my tires rotated. On my way back noticed a strange smell. Went back home and saw my engine was smoking. Popped the hood and noticed that the cap to my engine oil was missing and there was oil covering my engine. When we called they said no service people were available so we asked for a manager who they said was also not available so we talked with an assistant about the issue. We were told to set up a tow truck to get it back to maple hill because the car was unsafe to drive. This all happened from a simple tire change. They constantly make little mistakes in their service department but this is a relatively large mistake and they were very unapologetic about it. I no longer feel safe driving a car that has been serviced by them. Have never gone here and not had there be some sort of mistake, or problem with my car. Stay away.

My vehicle has been with Maple Hill for 5 months! I have no idea what is wrong with it, when I will get it back, or even the general status. NO ONE follows up with me and my complaints continue to go unanswered. I hate having to rate this company online, but I have no other choice.I am also working with Hyundai consumer affairs and am reporting this to the Attorney General.

The whole process from start to finish was great, Phil was very informative but not pushy. Will definitely recommend to friends and family!

Im shocked people go through this place. Each time I have spoken to someone from this dealership they have been rude and completely wrong about the information they provided. If your smart, go to the one in gr.

Test drove 2 vehicles, both of which had issues. Told the sales associate I would like to think about it and drive again once they were fixed. I have emailed and called said sales representative several times, as well as leaving a message. I even called the service dept to try and find out if the vehicles had been serviced, and left a message there too. I have not heard back from a single person.

Quality vehicle, straightforward negotiation process, and gave me a fair price without excessive haggling.

Got me right in to fix a tire with a nail in it. I planned on traveling the next day so this was a huge relief. Steve in the service department very nice.

Im trying to extend the warranty on my 15 Genesis and when I contacted my original dealership they said sure, bring the car by. I told them that due to the Pandemic and personal issues Im not in the state of Texas.They told me that any Hyundai Dealership could help me. When I was in to get my oil changed several weeks ago, my service writer took me to Matt Taylors office but since it was on a Tuesday he was off. Ive tried calling him several times and left messages but Ive gotten no response.Today, I reached out to Napleton Hyundai and were setting up a meeting to have this done.I live less than 5 minutes from Maple Hill, but due to the lack of response Im willing to drive over 100 miles to get the proper service. Im starting to question the professionalism here. I definitely will not come here when Im ready to purchase another Genesis.

My husband and I had a great car buying experience here. We absolutely love our new 2020 Sonata! Our sales person Jake was great to work with and Matt in financing was helpful as well. Low pressure sales made the sale comfortable for us and the Hyundai employee pricing was a nice perk as well!. :)

Quick in and out for recall repairs. Staff was very welcoming and friendly

Ive brought my, new to me, Volvo for scheduled maintenance twice. Although I did not buy the car there, the service department has treated me like a long lost friend. Courteous and professional. My car was returned clean and ready to go, on time as promised.

Worst business experience of my life! If youre working-class or have a vintage Volvo, read this! I wish I could give negative stars.The key for my vintage Volvo station wagon was misplaced. This car was a birthday present for my daughter who is turning 16 in July. Her dream car is a vintage Volvo wagon, so I bought her one on my limited budget as a truck driver.I tried to have a key made locally (I live in Indiana) but Volvo has proprietary rights for key duplication - so I was forced to tow my car to the dealership just to have another key made. Kalamazoo was the closest Volvo dealership to me.I made an appointment and then rented a Uhaul trailer and towed the wagon to the lot myself. I dropped my car off in good faith that the dealership would provide the service that they promised.While on the lot, my car was vandalized and the battery was stolen. There were panhandlers on the lot when the car was dropped off, hitting me up for cash. No fence,, no security.. Sketch... First red flag.A few days later, when I was in CALIFORNIA on a run,, the service scheduler called and was very rude, told me that my car was hacked apart and that they wont service it. She said I needed to pick it up immediately.I said, slow down here and asked how much it would be to have the entire thing repaired. She said they refuse to work on junk and to come pick it up or it would be towed. Mind you, the car ran great before the key was misplaced. All I needed was a key made!I explained that Im an over the road truck driver and that Im gone for three weeks at a time in California and Arizona. I requested that they give me a little extra time to come pick it up.She said I could have some extra time and they would notify me if they were going to have it towed.I called earlier this week and let them know that I was sending up a tow truck to pick it up. Today when my tow truck driver arrived, they told the driver that they had already towed the car to impound. I was never notified! Totally blindsided!The balance for the towing/impound now exceeds the value of the car. Ive bled out thousands of dollars just to NOT get my key made!Ive spent/lost money on:Original Uhaul/fuel/time towing to KalamazooNew tow fee for the attempted pickup by the tow company I sent up todayImpound/tow fees for Maple Hills tow companyI never imagined that Id literally have a vehicle vandalized/stolen/disappear simply by trusting a supposedly reputable business to duplicate a key for me.They made it clear that they only want to service elite customers who own newer Volvos. They treated me like a piece of trash.If you own a newer Volvo, Im sure Maple Hill will be glad to overcharge you for service/parts. If youre working-class or have a vintage Volvo, assume the position. AVOID!

I had a tire go very low. I added air and it wouldn’t fill to desired level so I just showed up at the dealership first thing the next morning. Even though I didn’t have an appointment they graciously worked me in and put me back on my he road.

I experienced the single most unethical behavior from the people at Maple Hill that I have ever seen in my life. First they said they had the car I was looking for in stock and would have it there to pick up in three days. Then when I asked if they were simply going to provide Genesis my information to do a credit check they said yes it would only be pulled once at which time I agreed and put down a $2k down payment for the car. They then called and said the car they thought they had was not new and had 1000K miles on it. When I looked they had pulled 2 hard credit inquiries on my credit one by Maple Hill and Another by Genesis Finance of which I have had a current account with for 12 years as this was my 5th Genesis. Now they couldnt find the car anywhere so I worked directly with Genesis leaders to get what I wanted shipped only to find out Maple Hill wanted to run my credit 2 more times making it 4 Hard credit inquiries for a transaction with a company I have been with for more than a decade. The people I worked with were the epitome of the negative view people have of car sales people. Now I am getting the run around getting my refund. STEAR CLEAR FROM THESE PEOPLE

I had been wanting a Subaru for a while after many nightmares with my Audi. Bruce and Tim were so helpful and accommodating. I ended up getting an Outback and I couldn’t be happier with the choice I made. I highly recommend Maple Hill!

Beautiful vehicle, very negative experience as an out of state customer who traveled extremely far with hiccups and NO courtesy for the amount of money I was spending.

Oil change and tire rotation for my A5 was fast and friendly. Plus the price is always great 👍

I was looking all over for a specific Subaru and was not finding what I wanted at the price I wanted in Grand Rapids. I ended up contacting Maple Hill and Im so glad I did. It was worth the trip to Kalamazoo. Tim Born helped me from start to finish. He was efficient and very helpful. Everyone I encountered at Maple Hill was friendly and it is one of the nicest car dealerships Ive been to. I am very happy with my new car and my experience with Maple Hill and Tim Born!

Tim Born was very thorough, made sure all of our questions were answered. He explained all of the vehicles features and differences between the model years so we could make an informed decision. He made sure that we were happy and comfortable with the overall process and the end result. He was also pleasant to talk to. I would highly recommend Tim Born if you want high quality customer service and expertise in selecting a Subaru.

Horrible. Trying to make an appointment is a night mare by the 4th person I talked to I gave up trying and found another mechanic. Worse than calling the cable companies

Terrible. Just plain terrible. Set up an appointment almost a week in advance for an oil change and they called us an hour before the appointment to say they couldn’t do the oil change.

Yo, buy your next car here! Matt Williamson hooked me up with a sweet deal!!

I was in about two weeks ago and felt I needed to write a review for this place! I must admit normally I’m a pretty hard one to please being the car enthusiast I am and the issues I’ve faced with dealerships! This was the first place I have not had any complaints towards! Hannah was pleasant to work with, dealership was super clean, everything was done and put together correctly, and most importantly no scratches or dings on the car! They respected my car and my requests! It was worth the hour drive and I will certainly be back for my next service need! Thank you!

Good service.

Great experience buying my new vehicle.

I have called and left voicemails on the service managers phone multiple times - but I have received no response. I took my Volvo in for regular service, but when I picked up my car it told me that I still needed go in for service. When I take my car in for service it always drives differently after pick it up. This time it drives the exact same way that it did before my 200 dollar service appointment. I wonder if they did any service at all. Ive tried to contact them to handle the situation but I cannot get a hold of any one - I do not recommend this dealership.

First time buying a new car, and it couldnt have been a better experience. Worked with Nick H. on setting up test drives of the two Hyundai models I was considering. He was not at all pushy, was very helpful, and understood that we were comparing a few more cars elsewhere before purchasing. When it came time to buy here, I was not at all worried about being talked into something I didnt want or need. Nick was great, as was Matt when it came time to signing the paperwork. Im hoping not to need a new car for another decade, but if I needed one, Id come back here in a heartbeat.

Very nice selection of Hyundai vehicles. My favorite is the Genesis G70.

I had to have my car towed to their lot in the middle of the night. I called the next morning explaining my car problems and they sent someone to get the keys from me at my home. (Awesome! Cause I’m clearly car-less, with no hassle of begging someone to give me a ride). They were booked full the entire week, Was not going to be able to be seen until Friday. She talked with her manager and they were able to get my car in and fixed after one full day of being on their lot!!! (They sent someone AGAIN to pick me up, so I didn’t have to beg anyone!!). All of this and I did not even buy my car from them (I did however plan to get all maintainable done by them). Thank you SO much for your awesome and quick service! Would highly recommend!

Bought a 2012 Elantra there and have been back ever since for servicing and car washes. Always a great experience, from the sales staff to the service staff and those operating the car wash.

Truly exceptional service. I have never had such an easy car buying experience and the service they still provide me and my vehicle is unmatched. Thank you maple hill

Maple Hill Hyundai always gives great service. Steve Nutt, the Hyundai service advisor is great to work with. He always does an excellent job, with courtesy and friendliness. The entire staff at MHH is efficient and professional. Great service, am always satisfied.

TL:DR -- Great customer service but prices arent competitive for certain issues.Customer service was excellent. They had a nice waiting room and were responsive when there was a price discrepancy between advertised prices and my receipt. They were able to fit in a recall on top of my oil change and investigated a leak in my tire free of charge.Unfortunately, their prices on tire replacement were FAR from competitive and they wanted to replace my tires at half tread (20k miles) instead of the 60k miles that my tires are rated for. I looked online and found far better deals while waiting for my work to be done. This isnt a fault against Maple Hill so much as it is just the way things go at dealerships. They were looking out for me this winter, but at a cost that made me feel like I was being up-sold unnecessarily. Same goes for my windshield wipers. Then wanted $750 for two problems that could be solved for nearly half that price.Ultimately great service, but browse before you buy.

Always have a good experience buying a car from this dealership or when I need to bring it in for service. Both service and sales teams are thorough and transparent throughout the process. My questions are always answered and I feel like Im getting a fair deal.

I have been taking my vehicle to Maple Hill Hyundai for service for about 4 years. In the last couple years, I have had contact with the same service manager each time. It is great to build a relationship with someone who knows you and your car. In the time of COVID-19, Maple Hill service has provided extra precautions and communication with customers.

I had a quick, easy, and excellent experience with Tim Born regarding my trade in and purchase. This was my first time trading in a vehicle, and I think the process was honest and fair. After making an appointment, I think the whole process took 2 hours total before I was driving off the lot in a new car. I also like that I can bring it back for car washes and oil changes at a great price. I would recommend working with Tim, but there were also others that made the experience pleasant. thanks!

Maple Hill is where I take my Subaru for everything and consistently I am treated very well. The staff is terrific- very helpful, and they keep me posted and informed about everything. The service team is very knowledgeable and thorough, and they do not try to have me get things done that are not necessary. I always walk out of there feeling confident that my car is in the best shape possible. I feel welcomed and valued as a customer which makes me want to go back for anything I need. On top of it, I just love my Subaru! Hands down the best car I have ever driven. In the far off future when I need to replace it, I will definitely deal with the folks at Maple Hill Subaru! They are awesome!

I was planning to drive my 2018 Subaru Crosstrek out of state to be with family for the holidays. Its about a 7 hour drive. I needed to have three factory recalls serviced, plus routine maintenance, but the service work was scheduled for AFTER the holidays. I couldnt get the worry off my mind about driving all that way knowing that potentially dangerous defects had been identified for my car. So, I decided to pop in to the Service Department at Maple Hill to ask about the risks of driving home for the holidays. It was only 4 days before my travel departure. I was greeted at Maple Hill with friendliness, patience and understanding about my concerns. Despite how busy they were this close Christmas, the folks at Maple Hill pleasantly found a way to work my car into their schedule that same day. I was flabbergasted!!! They also provided me with a loaner car so that I could carry on with other important errands in preparation for my trip. Maple Hill has always provided top-notch service, since the purchase of my first Subaru two years ago, but THIS really takes the cake!!! I am expressively grateful to all the service folks at Maple Hill, from the unseen managers and mechanics who coordinated my situation, to the front desk service crew. I send special thanks to Cassandra for the compassionate way she tended my concerns from the moment I walked in. Maple Hill Auto Group is ACES in my book!!!

Best dealership I have ever dealt with for both sales and service.

Great service . The service department gets 5 stars.Very friendly staff and helpful. Cassandra was very professional and made me feel at ease. I will definitely be back.

A great place to lease or buy a car.

I was very impressed with Maple Hill Auto Group Volkswagen Service. They correctly diagnosed what was wrong with my vehicle and repaired it under warranty. The employees at Maple Hill are polite, respectful, and treat me as a valued customer. I feel valued by this dealership, and have the utmost confidence in their ability to diagnose and repair my VW.

Always great service! Thanks! Steve N is always willing to take the time to answer any questions that i might have.

Working with Phil at Maple Hill was, hands down, the best experience Ive ever had at a dealership. Phil worked hard to find me and my partner the right car at the right price for us. He was transparent and communicated how things were going -- even if something wasnt quite right! The transparency and amount I felt heard and understood is why I recommend working with them to anyone.

Unfortunately the management of this dealership can not admit when they have done wrong and make it right to the customer.I traveled from out of state to purchase a car that I had ordered. Was told in advance what documents I would need that turned out to be incorrect. So on delivery day it couldnt be financed (0%) without a return trip home (1,300 miles).Since a return trip home would cost me $1,000 and not having the 0% financing even more I offered a compromise cash payment of $1,000 below the original price that the manager refused. I left without the car and without my down payment.It’s a matter of principle to me and that’s why I walked away from this dealership. Maple Hill Subaru has cost me $1,000 for the down payment and $1,000 for the trip to see them. Manager said he could not take a $500 loss on the car but I guess it’s ok for his customer to take a $2,000 loss on their misinformation. I know one thing for sure I WILL NEVER USE MAPLE HILL SUBARU again and you should consider that also.

Excellent customer service at the garage for my recall work. I also appreciated the shuttle rides in both directions. I didnt catch the name of my first driver, but Noah (return driver) has exceptional customer-facing skills.

Great place to buy a vehicle...

I do not live nor work near a Subaru dealership and getting a recall arranged was hard, so when a friend offered to swap me cars and get mine in for the recall, I agreed... but was nervous. I had never been to Maple Hill before and needed some other work done as well as the recall. Justin called me when my car arrived, let me know what the plan was for it, answered all my questions thoroughly and listened to my concerns. When I called back, minutes later, because I forgot to tell him something, he was just as kind and polite. He updated me on the progress through out the day, pointed out another thing that could used fixing, and let me decide if I wanted it done or not, with a no pressure attitude. It ended up being less than the ballpark quote he gave me, which made my day even better. Justin sold me on Maple Hill. I will definitely take my car back, his customer service was impeccable.

I always bring my Tucson to Maple Hill. I love the fast and friendly service I get. I’ve been places that try to sell you other things, but have never experienced that here. I would recommend Maple Hill to anyone!

The job was great.Some issues. The customer service didnt set the right appointment time written on the card. The customer service didnt deliver the right information of the job on my car. The job took longer time than we expected. We were told to pick up the car after 7 hours but it took 9 hours, almost 5pm for us to pick up the car.Other than this, they are good.

We arrived with a pretty good idea of what we were after. Phil was very easy to work with, and didn’t pressure us to consider higher priced options. He explained the differences between models and made the whole process easy. The business manager was also good to work with, again explaining the available options, but not pressuring a sale! I would definitely make the hour drive to purchase from Maple Hill Subaru again!

Had my 2014 Sonata in for 120,00 mile checkup. Was easy to make an appointment and work was completed in time for me to pick up my vehicle. They forgot to replace a burned out headlamp, but they quickly made it right after I brought it to their attention. I thought the service experience went fine.

Overall great experience with our first time purchasing a CPO Audi. We have been in four Audi lease programs for ~8 years and decided it was time to upgrade and purchase a vehicle. Dempsy was absolutely a pleasure to work with, and went above and beyond to make it a great experience. I would highly recommend him, along with his team if you are in the market.

I had tire light come on my Subaru and stopped by to get help. The people at Maple Hill are great!! They provide help to get an issue resolved. Such wonderful customer service.

I was greeted promptly for my service appointment. The greeter was helpful, friendly, courteous, and knowledgeable. I particularly enjoyed the clean and relaxing lounge for car owners and the nearby restroom is kept clean as well. I was in and out within about an hour and totally comfortable reading my book in the lounge while waiting.

What a great experience! Justin helped me out getting a quick appointment getting a new key made. Im from North Carolina and need to return so this was crucial. Cassandra was extremely friendly and helpful getting me in and serviced quickly. A great experience and friendly, helpful people.

Fantastic, NEVER have I been treated so good by a Dealership. They went above and beyond, And a great deal on an awesome used vehicle, And Demsey, ( YOU DA MAN ) THANK YOU!

I went in for service on my 2009 Audi s5. I needed two control modules re-programmed. The service manager Linda Avery was the most disrespectful and impolite person I have ever dealt with in a service department. She argued with me that they would not perform the service I had scheduled with them before, and proceeded to talk down about my car telling me “the thing won’t start” after I explained the push to start button did not work and that’s what it was there for. My car also received a multi-point inspection that is clearly invalid saying the cabin air filter passes when it doesn’t even have one installed currently. Another issue with the inspection is I have a leaking front right shock and it says the suspension passes perfectly. Also Linda claimed that I needed to schedule an appointment for additional work to get my steering light to shut off. I ignored her claim and the light isn’t even on, and the function works perfectly. Lastly there was a note made that the customer didn’t want the car washed. I had never mentioned anything about the wash. Over all I am very disappointed at the pure disrespect I received from a “manager” and will be taking my future business to Lansing.

Maple Hill Subaru has the best customer service. I had a problem today with a lost part in the engine area, Seth, from the service department, stopped what he was doing, crawled under the car and found the part. He handed it to me and said have a nice day! I’ll continue to use Maple Hill Subaru because of its great customer service. Thanks Seth and thank you Maple Hill Subaru.

Steve always takes good care of us! Brought our Sonata in for a routine transmission and coolant service, and they discovered an issue with our ball joints and tie rods. It was taken care of at the same time as the scheduled service. I appreciate the attention to detail and not allowing us to leave with an unsafe vehicle!

Since I purchased my Tuscon in February18. I have been treated great with every service. Because of the service department and the quality of the Hyundai brand, I brought my aunt to Maple Hill Hyundai to purchase a Kona.

Great experience purchasing a car at Maple Hill. We knew the exact car/stock number we wanted, went in to test drive, had an easy negotiation, received a fair price and were driving off the lot within two hours. We compared inventory to other dealers in Michigan, e.g. Grand Rapids and Ann Arbor and Maple Hill had the best price and was three minutes from our house. If we are in the market for another Subaru, we will definitely be back!

Nick was fantastic to work with. He made buying very easy. I really appreciate how upfront and helpful he was. I would recommend maple hill to anyone!

Great dealership, quick response time to inquires. From Sales to Finance, and Management my experience was amazing. Dempsy, my Salesman did a great job communicating all aspects of the deal - his manager, who I did not catch the name of was friendly and helpful. Finally, Rob in finance was great, knowledgeable, and timely. Hands down a great place to find your next ride. Vehicle itself was priced appropriately, in great condition, and had zero issues. Ten out of Ten Goldblums. Thank you Maple Hill, and keep up the good work!

Went to maple hill to look at used vehicles. Dempsey Bluman was very helpful but I decided to buy new. He passed me over to Matt Williamson who was also a great help. He got me the car I wanted for the price I wanted. There was some miscommunication in the finance department durning my purchase, but I went in again and Matt Taylor helped me to resolve the issue. Overall my experience buying a car was pleasant. The staff was helpful, professional and friendly.

VERY convenient scheduling (you can do it from the Subaru App!). Great service and you will have honest discussions about your car- I dont ever feel like im being played and told I need to buy/do unnecessary things so they can get more money from me. Also- I gotta give a shout out to Cassandra from service, she is always very nice and helpful.

My wife and I had a great experience with Maple Hill Auto Group. Nothing like some of these other dealerships Ive have had some crazy dealings with. These guys were honest, easy going and was willing to work with us and we ended up getting a fantastic vehicle and at a great price. Fast, friendly service and with no pressure or hidden fees. In fact almost a month later and they are sending us a refund from fees! Talk about honesty, I mean who does that..? These guys were great and I recommend you check them out if youre in the area. Ask for Dennis hes a real cool dude and very helpful. The wife is super happy with this purchase so I had to come leave a review. Thanks Maple Hill Auto Group keep up the great work.

Every experience over my three year Subaru lease has been top notch. Phil Lawrence was extraordinary. Highly recommend the Subaru brand, Phil, and the Group.

Steve came through with another positive experience at Maple Hill. Needed a headlight and wiper blades, not a big deal unless you are driving to Paw Paw in the dark the next day! He managed to fit me in instead of having to wait until Tuesday morning the following week. Thanks again for taking such good care of your customers!

Cassandra from the Maple Hill Subaru service department was fantastic to work with. I dropped off my car for a regular oil change. I got a call back within a few hours. She was very helpful in getting a loaner after she pointed out that she would need my car in the shop longer than expected for an outstanding recall notice.Appreciate how upfront and communicative she was regarding service charges, what needed to be done and the time it would take.Great experience overall and appreciate the fact that they made sure I wasn’t without a car in the interim.

Steve was wonderful, it is always a joy to see him when I drive in as I know I will get good on time service.I also enjoyed the peanuts!!

Great service, no pushy sales tactics! Tim Born really went the extra mile to help me out.

3rd time here for Subaru service. Once for a recall, and twice for an oil change. Every time the staff have been very friendly, the waiting room was clean and stocked, and the service was relatively quick. Although I didnt have the best experience when I was looking to buy/lease, I highly recommend Maple Hill for your Subaru servicing needs.

I have had the pleasure of working with Maple Hill since 2016 and I would not take my vehicle anywhere else. This is the only car dealership I will use period they stand behind their word . I appreciate that.

I had a less than ideal experience at Maple Hill auto group Volkswagen service Center. Their lack of communication is atrocious. I had to call several times before finally getting to through somebody. When I did get through to them, they told me that I could not get an update from the mechanic before the end of the day. I had to leave my car for another day.They did give me a loaner car and pick me up from my house so there’s a plus.I have never had a problem with the squeaking serpentine belt until I got it back from them. Of course the recommended repairs said that I need to replace the serpentine belt. They are billing was confusing as well. I scheduled service for a future date. The total labor will be an hour and a half.Their billing was confusing as well. For some reason they charge me 30 minutes of labor for a future repair that will total an hour and a half. I’m guessing I will pay the other hour of labor once I pick the car up? Who knows.

Good, honest deal. The salesman, Phil Lawrence, was professional, not pushy, and very helpful. Great experience - will shop there again when ready for a new vehicle.

October of 2017 we brought my Hyundai Santa Fe in because the rear end was making a thumping/stuttering noise while turning, even on dry pavement. There was also a metallic popping noise when stopping, like a dented can. At the time it was intermittent. After receiving the car back, the tech notes showed “did not notice anything loose or abnormal under vehicle.” I received an oil change and a tire rotation and was sent on my way. The noise persisted and became more severe and more regular. We brought it back on August 6, 2018, with the same complaints. My husband rode with the tech, who heard the thumping and can popping noises. After keeping the car two days (no loaner offered), it was again returned with a $43 oil change and notes that said, “test drove vehicle unable to duplicate customer concern at this time note tires make a lot of road noise.” (Unable to duplicate? They heard it with my husband in the car!) I received a follow-up customer service call from Amy on August 8, the day after getting my car back, and I explained the situation to her and expressed frustration that after two days and a very audible problem that affected how the vehicle handles on corners, Maple Hill was unable to find a solution or offer suggestions. She transferred me to the service manager, Jeff, and I left a voicemail at 2:14 p.m.. I genuinely wanted to resolve this with the dealership and, most importantly, wanted feel that my car was in safe driving condition. Jeff never returned my call and Amy never called to check if the situation was resolved. Finally, after a month of not hearing back, yesterday we took the car to the Hyundai dealer that sold me the car, over an hour away. They apologized on behalf of Hyundai, did a thorough inspection, and diagnosed a severe problem with the rear coupler. The entire rear end needs to be rebuilt, which will be covered under Hyundais warranty. Also because of those problems, I prematurely need to purchase new tires – the rear tires are now badly cupped and worn on the inside rims, with photos to prove it. Thats an unexpected expense. Maple Hill never mentioned problems with the tires. Even though it’s inconvenient to drive that far, we will stick with the other dealership and will not use Maple Hill again.

I have a 2015 Volvo S60 I got used in GR about 8 months ago. It was in fantastic shape, and ultra low miles. Since then Ive had to come to the dealership here twice for service. First was for transmission service to fix it not shifting back into gear from a stop properly. It was fixed about 99%. I can still tell it acting up just a tad every now and again. May be more to do with the technology than anything. This most recent trip to the dealership was for a fuel pump issue, about 5 weeks out of warranty for time, but still under 35,000 miles. With that low miles, and that close to the warranty, my thoughts are the very first words out of the service department should have been, were calling Volvo to have this covered... you should never have had a failure of this type with this few miles, and barely outside warranty. No one said anything. I had to ask that they contact Volvo for a good will repair. I got a call within maybe a couple of hours after dropping the car off that said they dont do that, I would need to contact them myself or google the form online. The online form clearly has info only the dealer could fill out, so I did end up calling Volvo myself, and leaving a note on their Instagram account I follow. I had someone fill out the form for me, but didnt get contacted until a week later, half hour after I picked up the car and paid the almost $600 repair. Volvo did say they would cover the repair, no questions asked, and agreed that I should not have had the issue at all. They are sending me a check for reimbursement.So, all in all, I got the repair done under warranty like it should have been, but I had to do the work myself to make that happen, and really, the dealership should be there to advocate on behalf of the clients and should have been the ones to do that work. Everyone at the dealership was super, super nice, so I cant fault them. They have always been nice and supportive, I just think they arent getting all the training they really should have and are probably overworked. Misty was so nice and told me absolutely dont give up on pursuing this with Volvo, but once Volvo looked at it, they didnt need any convincing at all. They were almost apologetic that the car even had any problems at all. I wish I could remember her co-workers name to give him proper credit as well. He and I got into a short discussion on the differences in the older versions of the car and newer ones with sensors that monitor everything except how many bugs have hit the windshield. He was extremely knowledgeable and it was a very pleasant conversation.

I have purchased two vehicles from Maple Hill Auto and am more than satisfied with the service. Dennis was able to set us up with an appointment to drive and then purchase our 2018 VW Passat during the COVID-19 restrictions. We were in and out with our car in no time. I recommend Dennis S. As a salesperson and Maple Hill Auto as a dealership.

My Husband and I worked with Ed over the last two weeks to buy our new (certified used) Subaru Forester, and he made the experience wonderful and personal! He knew my husband and I were looking for certain specs on a Subaru and Ed reached out to my husband the very night a new one had arrived on Maple Hills lot that he knew we would meet our needs and wants. He was very kind and fun to speak with and work with. Would give Ed and Maple Hill 10 stars, easily, if Google allowed!

I worked with Mike Davis to buy a used car.. he did an excellent job matching my needs to a vehicle. The finance and management team worked with me to get a good deal on the vehicle too. Mike went above and beyond to meet my needs and timeline for closing the deal. Highly recommend working with Mike if you are looking for a used car.

Fantastic experience, Rob C did our financing, great rate, great coverage, and delivered a vehicle my wife loves with more features than she will ever need. Its also a vehicle that will keep my family safe. Thank you Rob and the Maple Hill team!

Always thorough and efficient. Customer beyond compare.

We had an insane incident with our 4 day old VW Passat as we were driving from Chicago to Detroit. We had to have it towed to the Auto Barn over 4th of July weekend since it was the closest dealership.Their VW advisor, Hannah, helped us to make a very stressful and crazy situation proceed smoothly.She was very responsive and worked with us to get our car back on the road.We really appreciate everything she did and are so thankful that she was there to help us.

Very professional and friendly service. I drove 86 miles out of my way due to their rating and a phone call to their service department. I have a Volkswagen GTI and had a transmission service done. My local VW dealership wanted over $500 more for the exact same service! Ive had some issues with the local shop too. It was well worth the drive for the great service. I will go there again.

The sales side of this transaction was top shelf. Phil was professional in all aspects. A true pleasure. Matt was prepared and the financial / paperwork flowed flawlessly. The only negative apsect of the entire deal was in regard to the vehicle preparation. The vehicles interior was not spotless (had a few dog hairs in the rear) and the tank was virtually empty. I expedited the delivery and will assume that was the reason.With all things being concidered it was a stress free purchasing experience.High recommendation!

I went there to get warranty work done and it went well and the staff were great. I have no complaints.Same as above. 5 Star!!

I had purchased a used vehicle from Maple Hill Auto Group (sales team member Tim Born) and the check engine light came on a day later. Tim made sure that I was taken care of. Not only are they fixing the repairs for free but they also loaned me a vehicle so that I could get around while the work was being done. Thank you Tim and Maple Hill for being so reliable.

Being a transplant from the west coast and being use to great customer service from our local dealer, I was definitely impress with the service at Maple Hill Auto Group. Isnt it awesome when your expectations are surpassed? HIghly recommend!

Service center did a great job. Had the brakes checked for replacing and it turns out it was just a rock stuck in the pad. But got it taken care of. Oil change too and the free car wash made this super convenient for me to get all taken care of. Major plus is the free multipoint inspection so everything is in good shape. Had a tail light replaced that i didn’t know about. And the shuttle service was fast and friendly so I wasn’t stuck in a waiting room all day. Excellent job on all parts. Would definitely recommend and will be returning for future work. Thanks everyone!

I do not recommend this dealership. I took my newly purchased used Subaru there for a couple open recalls to be fixed. They also offered a complimentary multi-point inspection and carwash. My wife is high risk for serious complications if she were to contract COVID-19 so we were hesitant to follow through with the appointment. Upon pulling inside the building, we witnessed several employees within feet of each other not wearing masks. We immediately refused their shuttle offer. It was 830am when we dropped our car off. Before leaving I asked an approximate time we might expect our vehicle to be ready and the receptionist told us around 2 pm and that they would call when it was finished. Being our only vehicle, we stayed in the area until about 2:20 pm when I called to ask about our car. I was told the technician would be finished with it in 30 minutes and that it would be ready by 3 pm. My wife and I waited around the outside of the dealership with no visual of our car until 3:40, I decided to enter the building and ask. Again, I witnessed several employees ignoring CDC guidelines. Annoyed and concerned by this, I was in a hurry to leave. As my wife waited outside for me, she saw the the valet maskless in not just other customers vehicles, but our own as well. After receiving my paperwork. I immediately pulled out of the building to get my wife. We then used our own Clorox wipes to disinfect the inside of our car realizing that the outside was filthy. They clearly didnt make time to wash it even though we watched several other vehicles exit washed. Once I took the time to review the paperwork, I noticed there was no multi-point inspection, just an invoice stating the fixed recalls, the car wash that didnt happen and a multi point inspection without results. I received several email requests for reviews of their service the next day and even a follow up phone call. The receptionist on the phone did not like what i had to say and argued that the carwash broke down. She then transferred me to a customer service representative named Cassandra who later returned my call. After several corresponding emails concerning the inspection report I referred to during our call, I finally received a fabricated inspection report stating my 10 year old used vehicle is in perfect condition. I know it to be false because I changed both the air filters after my inspection and they were disgusting. Not to mention my squealing brakes. I finally wrote an email to Jim, the owner with no response. I dont necessarily mind the fact that they neglected services we didnt pay for but dont tell me youre going to do something and not do it, especially in customer service. Dont say youre enforcing face masks and social distancing then blatantly disregard it in front of customers. Also, dont lie to try to cover it up like the broken carwash or mystery report. I do not recommend this place to any one, unless they like being treated as a fool.

I was happy with the original purchase of my Audi and like the car. However, the two return trips for service have been less than adequate...Trip 1: standard 5,000-10,000 mile maintenance. Had a scheduled appointment and took my daughter with me as I didnt expect a long wait. Arrived early and wound up leaving over 2.5 hours after the scheduled appointment.Trip 2: standard 15,000 mainetenance and I asked if they could repair a paint chip on the hood. They said that they couldnt, but that they could order some touch up paint. I agreed and asked for it to be shipped to my house since I live around an hour away. They said they could ship it and I confirmed my address. A couple of days later I receive a voicemail letting me know the paint has arrived and I can swing in to grab it. I decide rather than call to get it shipped like they were originally supposed to do that we will take a Saturday morning trip with the kids to grab it and get lunch while in Kalamazoo. I arrive to be informed that service is closed and not a single person can open the door to get the touch up paint. The less than helpful salesperson tells me, Im sure it is in there, but no one here can unlock the door.

Tim Born did a wonderful job making what was a painful experience so much better, and easier. I had totaled my big beautiful wheelchair van, which I no longer needed as my wife passed away 3 years ago. So not only was I saying goodbye to a trusted companion on my travels, but now I needed to navigate the waters of finding a replacement vehicle. Tim quickly showed me the two Subaru models that I thought would work, so I immediately knew which one to focus on. But I can tell you all that Subarus sell quickly! It took him a while to find one for me because their computer system couldnt keep up with how fast they left the lot! I couldnt be happier with the choice of dealership to buy from, and you wont find a more helpful, and honest, salesperson than Tim Born.