Friend got their truck fixed here and they were really pleased with how nice, friendly and honest the people are.

Excellent service and the ladies in the front were very polite and professional.

Good work ethic amongst staff. Reasonably priced and very knowledgeable and informative. I would recommend for basic automotive needs to more complex repairs. Theyve changed my oil several times and recently replaced my radiator. Good job thus far... hopefully I will only need to bring my truck back for oil changes!

0/0 Stars SCAM ALERT!Very unprofessional and dishonest! They WILL SCAM YOU!The front lady had an attitude from the beginning and when I asked questions, she was always on her phone texting or talking to someone. Rather than talking to me, she was yelling back and forth all while rolling her eyes. I went in for an oil check and when I left, my AC was no longer working. This has NEVER happened before! I tried to ask the mechanics what happened and they refused to look at it unless I paid more. On top of that, they stained my brand new cleaned seats! The entire staff was RUDE, DISHONEST, IGNORANT, and did not want to be held accountable for what was clearly their mistake! DO NOT GO HERE. THEY WILL TAKE YOUR MONEY AND TAKE NO RESPONSIBILITY FOR DAMAGES THEY CAUSE!!!

TERRIBLE FRAUDULENT BUSINESS. If I could give them a negative star, I would. I took my car because my check engine light was on and they guaranteed me my car would be repaired and ready in one day. Well, one day turned into two and two days turned into three until finally FIVE DAYS later I was informed that my car was ready. I was very annoyed and frustrated at their lack of communication and dishonesty and at that point I just wanted my car back. When I get there the receptionist was very rude and did not care to talk to me, but she made it clear that she wanted my payment. I paid and the mechanic didn’t bother to explain to me the issue; he didn’t tell me why it took so long; he said that it wasn’t his fault for any miscommunication and that my car was “fixed”. I was over it and I just wanted my car back. I got in my car and drove away only for my AC to turn off AND the check engine like to turn on 10 MINUTES LATER. I immediately turned back and asked the receptionist to let me speak to the mechanic. She was one of the most disrespectful women I have ever encountered; she told me that they were not responsible for any damages done to my car and that they “fixed” what they were paid to fix. She refused to let me speak with the mechanic and the mechanic didn’t care to talk to me. I couldn’t believe their response and unwillingness to assist me. I am appalled and disgusted at their fraudulent business practices. WHO DOES THIS? I have now taken my car to ANOTHER mechanic and was informed that mechanical wiring was unnecessarily altered with causing my car’s AC to not work and the check engine light to turn on. Avoid these crooks!

I love going to Fernando and very satisfied with the service 😀

I have no idea why there is so many 1 stars, everyone is nice and they do an amazing job. I have known these people for a very long time and I will recommend to go there. This family deserves 5 stars!

Good service, great customer service

I always have a great experience here. My husband and I get our oil changes, our inspections and Im about to go in for an alignment this week. They are fast and friendly and unless something crazy happens, I will be returning for all of my services and support small businesses.

Great service and friendly staff.I recommend this place for inspections and oil changes.

They are great for oil changes and small jobs but I had some major issues and took it to Fernandos and he fixed it but when another issue came up he suggested a $1200 to replace the entire part when all that was needed was the bushings needed replaced. I took it to someone else who said it was not necessary to replace the whole part and they replaced just the bushings for 1/3 the cost.

Avoid this place, by all means possible!!! They’re horrible!!!! They will over charge and not even fix your vehicle correctly! (I had them replace the transmission on a vehicle I own, 4400 dollars later, the vehicle ran for about a week, and of course no warranty!!!) I had been using them for awhile since it was convenient (close to home) but I’m done! After today oil change and vehicle inspection. I will no longer be a customer. The guy told me my vehicle failed because I needed to change my tire, so I went and got a new one, when I return now it’s something different. So when I got upset, the owners son-in-law wanted to fight me, he was pushing me, what kind of business are they running here. I pay for services performed and then I’m threatened. Take your money/vehicles else where.

Should have read the reviews first...Overpriced for BS work. Im very disappointed in what I have experienced and have read in the reviews. The staff was kind but I do feel my intelligence was taken as a joke. They repeated to me everything I told them about my car when I walked in the door then wanted to charge me $125 to put coolant in my car just to see what MIGHT be wrong with my A/C. The gentleman literally lifted my car and put it right back down, lifted the hood, then said he couldnt find anything wrong. I dont live in Katy (I live in Austin), so you can bet I wont be back.

Do not take your vehicle to this shop. They will misdiagnosis your vehicle, charge you for the repairs. If the issue continues they will charge you again to fix the real issue. They are only interested in making money. Customer service is horrible. Stay the $%#^ away from this place, unless you like to get ripped off.

Long story short, I went there because i had problems with my suv turning on. They couldnt find anything wrong. I ended up leaving the shop only to realize a minute after that my ac wasnt working!!!! I returned right away and obviously They denied any wrongdoing but the least they could have done was to check my ac to see if they found anything, they just flat out rudely told us it wasnt them and basically told us to leave!! Worst customer service. Frauds its what they are.

Lady at register is unprofessionally rude. We went here for an inspection and the guy who did the inspection came to the front counter and told the lady the car passed inspection, but the inspection report will not print. The lady went to the back with the guy who did the inspection and they both came back and told us they cannot pass the inspection because one of the rear tires does not have enough tread!! The tire is not that bad, and my husband specifically told her he is taking it to a tire shop today for all new tires. She didn’t give a damn and was rude. GO ELSEWHERE!! Never will I come here again.

Went to Fernandos to have front struts on Ford Expedition replaced due to one blowing out and the front of the vehicle bouncing. They took me in right away the same day and stayed late to finish the job. Staff is very polite and the price beat many shops in the area. Problem came when I drove the vehicle the next day. There was an obvious rattling and clunking sound in the front end. Took it back and they told me nothing was wrong, but tried to sell me on sway bar link and inner tie rod replacement. Turns out there was an issue. They did not replace the upper strut mounts, so the old ones being compressed from age, when the strut shaft nut was all the way tight there was still a gap. So the strut was not fully tight and would rattle. Cant believe they did not figure this out.

Went in to see if they could weld up my catalytic converters since they almost got stolen off my truck. They put it on the lift and told me what it would be to do the job. Picked my truck up after repairs, drove it home and I felt loss of power. Took it to the dealer the next day and they found exhaust leaks due to bad welds. Had to take it to another shop to get the bad welds patched up and I gained my power back. Customer service was great but the task didnt get done properly. Just because you can do a thing doesnt mean you specialize in it. Guess I should have asked more questions about their welding skills.

Have used this auto shop for 10+ years. My family continued to use them after they moved from Clay Rd. Professional, very polite, & great prices!

Great service and very reasonable prices! Friendly atmosphere! Very satisfied!

Extremely expensive and rude staff. I went because I thought since they were a family business would be good, on the contrary. I called to inquire about my vehicle and I got cursed at. Literally: what the f@# do you want us to do with your car?.. On to of that, wanted to charge me $125 for cleaning some oil off. Stay away from this place, owner is rude and arrogant.

Wonderful service from the front Desk Mrs Glenda to the service guys in the back..Went in to get Flowmasters put on my truck. Had a lot of choices and they helped me find the right one for my truck. Got that deep growl on my truck sounds great!!!!!!

Good customer service, good work

I have been taking all my cars to Fernando for years.I have sent all my friends and everybody has been greatly satisfied. I used to work on my own vehicles because I always felt I was getting ripped off but not from Fernando.Thanks

Love this place. Great service, prices and staff.

Short story: 3 weeks, $330 and a worse braking system than before i went in there.I got my brakes done by them. My car was a few more than 100k mi old and I was doing the recommended 100k mi service. My braking system progressively got worse as soon as i left the shop.It started with the faint grinding that they didnt hear. Told me to come back in a week if it doesnt go away.It didnt go away, so Im back the next week. Another guy, much older, couldnt hear it. I noted that the guy was older because the sound coming from the brakes was a high pitched noise. Told me to come back in a week and if it persists, he would replace the part under warranty.I go back the next week. They tell me that they warped the disk but they would replace it... For ~$400.Never going back there, I would not trust them to put air in my tire.Advice: For most cars, do it yourself, it takes ~$130 to buy a jack and jackstands at harbor freight (which is way less than what they charged me for the service of breaking my brakes), a socket set, maybe a clamp, and maybe an hour per corner for a beginner.

Went to Katy Fernandos on Sat. Took us in, analyzed the service engine light and repaired the problem perfectly with no additional charges or questionable additional charges. Very professional and excellent service. I have found my mechanic!!!

I have no idea what these people are talking about I have gone there for several years now and they are very nice and very fair have lower prices as far as I know do quality work or least on my car they have and I would recommend them to a lot of people. And I have done so.

We took my jeep liberty there on tuesday may the 1st to get a diagnostic and fix since i would have trouble turning my car on very often. They told us they couldnt make a diagnostic since my car worked fine while there, fine there is no problem. As soon as i started driving my car i noticed my ac wasnt working so i callee my husband who was driving behind me to go back to the shop to see what happened. We thought maybe they disconnect something and forgot to plug it back or did something by mistake or something like that, when my husband explained that my ac wasnt working he said the mechanic started laughing and told him that they didnt do anything, that the only thing they did the entire time my truck was there was turning it on, off and on again. But that they hadnt done anything and they were so sure, my husband said the mechanic kind of got an attitude like if my husband was accusing him of messing up the ac, but my husband was simply asking them if by mistake they had done something. My husband and i thought maybe even if its not their fault they at least could have pop up the hood and check if there was something disconnected, that would have take what 5 or 10 min maybe?! But no. They didnt offer to check. I mean if there was something to be fix we could have pay for it, even if they said they did nothing wrong! But they were very unprofessional laughing and not trying to fix or help a customer. They had just lost our business and now we will have to take my car to another shop.

Fast and great customer service. Did great work

They rip people off. Fernando is an egotistical scammer. He is too infatuated with his trucks and lifting them that he will literally try to sell you some bs story on why you need strut bar or new arm etc. When in fact its some petty bolt that needs tightning. And YES they do use cheap oil. I asked for penzoil and when i took it to penzoil i asked them for an oil change and asked them what kind of penzoil product was in it. They said they didnt know what brand it was but no way in hell was it penzoil. That is was some cheap dollar general or dollar tree kind of oil. This guy loves to show off his trucks, only reason he has them is cause he scams. Sad part is that one of his trucks has nuts hanging on them, too bad he doesnt have cojones. I hope someone files a suit against this scamming pos soon.

Couldnt get an estimate high or low to save my life.....that has to tell you something, wouldnt trust this place if my life depended on it. Take your hard earned money somewhere else.

One of the places to take your car! Honest and fair! What more could you ask for?

Always go here for inspections. Its a hidden gem where They are friendly never overly busy and honest.

Hi i use to work at there shop like 6 months ago and they rip off people really bad... they tell you need parts and they bull they just tell you that because sometimes they jsut want to make there money ... plus they charge you for mobil oil, penzoil, castrol oil etc. And its not even true they put that oil in your car they put cheap oil they buy off at pep boys ... will not recommended to anybody ... i got more to tell but i dont want to make a story out of it... be careful people

I have been taking my family and commute vehicles to Fernando for about 4 or 5 years. I have gone there for power window motor replacement, AC vaccuum hose issues (broken A.C), and also just inspections and brake service. I dont speak Espanol, but his wife has always been diligent in making sure he understand my issue. It is 2014, and I can now say that Fernando seems to not need his wife much now, as I noticed he speaks and understands much more English than wife I first became a customer. He is a second-generation auto repairman, second generation business owner, and I was very pleased to see that they have earned their way into a bigger shop on Misty Cove. Aesthetics dont matter much to me, but the newer shop is bigger and all new, but not showy like some other more expensive places.Heres what I can say about the service and and the cost: Fernandos shop has always dealth with me fairly and upfront, which I cant say for any of the competition, especially the nice-office shopfronts that have all the marble countertops. Fernando has done many repairs for me for prices I thought were reasonable, and he often was able to finish the work fairly quickly, though sometimes they can get busy like most places do on the weekend. I trust him and I would not go there if their rates were too much. What drew me there the first time was that they offered a free computer reading diagnostic for an engine light on a Hyundai. The shop down the street wanted $150 just to run the diagnostic!! Sorry, no thanks! I dont know if Fernando still offers that, but he made me a long term customer with everything they have done for me since then.

Good service and reasonable price!

Expensive and rude service especially from the lady at the register

Awesome service, doesnt take long

Tacky muffler work the I pick my truck up I point out the problem I told them I was bring it back so they coild correct it I was told no I took to long mufflers are not mechanical so if u didnt do them right u just didnt to them I explained to them I had a appointment with the suspension shop when I get it back Ill bring it back I talk to them several times before I brought the truck back the day I brought it back I got a slap in the face she told me they couldnt correct it the pipes hang to low trashy they didnt run the pipes the way they supposed to go up by the frame very disappointed they act like I did something to the pipes

Dont bother come here very dishonest and rude people will try there best to take your hard working moneyBest to go somewhere else.

The best mechanic shop

Too expensive,will not recommend.

Dont go there is not a good place

Took my car in and they fixed it right away!

Fast and honest service

Taken our vehicles here a few times and havent had a problems

Great service

Want be going back.....

They are rats, the diagnosis marks me 4 sensors and the old face of the rat told me that my troka marked 30 sensors when they are the same sensors, I advise them not to go with that clack, the scammer charges very expensive

Great service

They do not do good service 3 times and I do not recommend it since they do not do good work they charge too much and I only go in exchange for oil and I do not want to imagine if I take my car to do another job very bad work