I emailed Land Rover West Houston the first week of September to inquire about a 2021 Nissan Titan that they had listed on their website. David responded the following morning to let me know that the truck was still available and when can I come in so we could discuss more about the truck. I ended up setting an appointment a few days later and the overall experience was nothing short of phenomenal. Every staff member that I spoke to was polite and professional. I never felt rushed or pushed into purchasing the vehicle or any warranty plan. David did an exceptional job from the moment we walked in. We were the last customers to leave the building at around 9:40pm and he stuck along with us every minute of the way. We didn’t get the chance to take a ‘just purchased my new vehicle picture’ with David since it was soo late but it was all worth it. I would definitely recommend Land River West Houston for anyone looking for a new or used vehicle. The staffs are great. 👍🏼.

Reading all of the positive reviews listed here makes me wonder if we are talking about the same place. My experiences regarding service have never been postive. My 4yr old LR4 has started POURING water in through my side airbag cover as well as light above the center console every time it rains or gets washed. They said the drains are clogged and it’s $1000 for me to have them clean them. But there’s no way for usto access or maintain or clean these ourselves? It seems more of a manufacturing defect as this car is garaged and well cared for. I have had multiple pieces of this car fall off during bad weather or after a car wash. Each time I’ve been told it wasn’t their problem and I could pay them to put the tailgate panel of my car back on. Or the step of the back tailgate- which I then took to Caliber Collision and they popped it back on and glued it in place free of charge. We have never ONCE been able to get a loaner for service. When I most recently had my regular service, they forgot to reset my computer, didn’t clean the car, left footprints inside the vehicle, etc. These are minor issues, but for the cost of the service plan it’s truly disappointing. I have friends with similar vehicles that get superior service and customer care that I truly feel is lacking. For the service issues we’ve experienced, I will never again purchase from this company.

Morris Zelaya made my visit so easy. Very nice and professional. Explained service packages to me and when they should be used. He will be my go to guy at Land Rover West Houston. Great job!

The worst experience ever don’t take your car there and stay away from Christine (service advisor) she is so rude and doesn’t know anything about respecting people she will hang up in your face like nothing and it’s hard to get to any of there management.Service advisor should be respectful because he deal with customers they need to teach people how to respect others at this dealership

This is one of the best dealerships Ive experienced. Today, I went in for service, and Jose was my service manager; he is very knowledgeable and provided guidance that some of the services I had requested I didnt need...honest. Only 4-stars here because I scheduled in advance to service an Open Safety Recall (which the dealership will conduct at no charge), but on the day of my service, the parts to complete the Safety Recall service were not available. Wish they would have told me beforehand; Ill have to reschedule and go back.

My amazing service advisor is Edwin! I must say that, Edwin goes over and beyond to help you the best way he can on each visit. It’s refreshing to experience exceptional customer service! I’m truly grateful!!

We have been customers of Land Rover West Houston for a little over 4 months and have been very pleased with the service weve received. Jose Boscano (our service adviser) is very thorough and we couldnt ask for anyone better. Although loaner cars are hard to come by they always have one available when we take our vehicle in for service or repairs. I would recommend Land Rover West Houston to any Range Rover owners.

Went to the Land Rover dealer off of Katy Freeway and was helped by Christina (service dept) - wow, what great customer service! The compressor had gone out on our 2018 Discovery and Christina took the time 1) get us in as soon as possible 2) thoroughly explain the work that would be done 3) keep us in the loop every step of the way! Some of the best customer service & work (w/warranty) that my husband and I have experienced in a very long time. Kudos to Christina for exhibiting what exemplary customer service should be!! Definitely will have maintenance or service needed for our Discovery at this location!

This dealership exceeded all expectations I had. Steven Hill gave me a one-of-a-kind experience and I am so grateful for him. Steven made sure to make the process as efficient and expedient as possible. Time is money and I did not have time to waste searching for my dream vehicle and going through the process. Steven had me taken care of within about 36 hours from the time I first called him. EXCEPTIONAL CUSTOMER SERVICE. Go see Steven, you will not regret it. Also need to shout it out to Edwin in the service department!!! He got me fixed up right away when I needed a repair. These guys are unbelievable. I am so grateful for the team at this dealership. Im sold for life!

I cannot say enough about this dealership, theyve gone above and beyond with everything. From the process of searching for my car with the help of JP and Kolby to anything service related - these guys are TOP notch! The service team is incredible and I will always recommend this land rover dealership over ANY other land rover dealership in Houston!

My level of satisfaction exceeded my expectations! I brought my vehicle in for service and Morris went over and beyond to ensure that I was taken care of. Not only did Morris promptly address my issues, he also made every effort to make my first experience at this dealership satisfactory from the introduction to providing me with a loaner. It definitely was a breath of fresh air to receive excellent customer service!

I had my windshield replaced and Morris was my service advisor. Morris was very helpful and kept me updated on the status of my vehicle. I highly recommend Morris in the service department.

Land Rover West Houston had a great buying experience. Steve Hill was a great salesman to work with and Amy Donnettewas wonderful as well. Couldnt have asked for a better experience. Great dealership for great cars they both when above and beyond specially that day they didnt had internet in their location so everything was great thanks

Land Rover West Houston had a great buying experience. Khalil was a great salesman to work with and the finance team was wonderful as well. Couldnt have asked for a better experience. Great dealership for great cars!

In for an oil change and tire rotation and Christine as a service advisor shepherded the process along quickly since I was in a position to have to wait for it. She also let me know the progress so I didnt have to continually ask if and when the car was ready...definitely far superior than her male counterparts that I have usually dealt with.

I had the very fortunate experience of working with David Hudzietz on the purchase my Velar. My initial experience with my first Land Rover purchase was not great to say the least, however David has and continues to exceed my expectations. 5 star customer service all the way! Its been a couple of weeks and he still is checking in on me and how things are going. David has a client for life and Im very thankful to everyone at Land Rover Houston who was exceptionally pleasant and kind.We were greeted by possibly everyone in the building each time we entered. Management was great! David was great! Everything was great! If youre in the market for a new car I highly suggest visiting David and the team at Land Rover West Houston.

This dealership provides the worst customer service of any business in any industry.Your experience will start with trying to schedule your service appointment and then being thrown through the phone tree multiple times before being hung up on. Then it continues when they give you and appointment finally but when you show up, they claim it’s not in their system.The only reason I go here is because of the extended warranty we purchased from them and I must say it was huge mistake.Their staff does not return phone calls, acts with no personal accountability and do not understand the beginning of what providing good customer experience means.Land Rover should be ashamed to have their brand being associated with such a poorly run dealership.

David Brewer III was outstanding! We came minutes before closing and he took time with us as if the store just opened. He was very knowledgeable and informative taking time to educate us about the vehicle. The purchase process was quick and smooth! I HIGHLY recommend DAVID BREWER III at Land Rover West Houston.

Got helped with ease and great you Mr. David Brewer III and Mr. Eric for being so helpful and supportive.

Land Rover West Houston is the best Land Rover dealership in Houston. I visited the other dealerships but Land Rover West Houston is simply the best. The employees are fantastic, knowledgeable and efficient. I would highly recommend Ashley Black. The facilities are very clean and professional. This was especially important to me during the COVID-19 pandemic. Everyone was wearing a mask properly and were using proper social distancing practices.

Highly recommend Land Rover West Houstons service department. Edwin had me in and out quickly and communicated well throughout the entire process.

Service was done fine!However the tech has never called me back for the follow up requests and has not responded to emails or text messages. VERY POOR CUSTOMER SERVICE

My car was slow at takeoff. I took it to Land Rover West and was told it needed a system update. My service advisor Ernesto was very friendly, knowledgeable, and provided the reassurance I sought when driving off. Everything was smooth from start to finish. They definitely have my business! Thank you. -NA

Edwin Viera service advisor was professional, thorough, and we love him!! Highly recommend this dealership.

It was my first time having my vehicle serviced at this location. The service and experience were top notch. I normally dread getting my vehicles serviced at my prior dealership due to the service. So it was refreshing to have a good experience.

Mr Edwin Viera provided the best customer support and service. He was professional, knowledgeable, and courteous. I highly recommend him as Service Representative of the Month and he should be the Lead Service Representative to train others.

I have a 2019 Range Rover and brought it in for the annual maintenance check. My service advisor is Morris Zelaya. He continues to do an outstanding job with taking care of my vehicle. He is friendly, honest and communicates well regarding all the needs of my car. I have been very impressed with all of the employees in the Land Rover dealership in Katy.

This is by far the best dealership around. Steven Hill is the best salesman I’ve ever had the pleasure of working with and I highly recommend him for anyone who’s looking for someone that goes above and beyond for their clients. I will forever be a customer of both Steven and Land Rover West Houston! -Nicole Bailey Interiors

Patrick the sales representative did a great job working with me over the phone to get my vehicle traded in and having my new vehicle ready to test drive. Once I got back from my test drive my paperwork was ready to sign. When I addressed any issues with my new vehicle, he was available to get it taken care of and out the door I drove. Thanks

Bought a lemon 2020 Velar with a revving fan problem when car is off among other electrical problems. DO NOT BUY FROM THEM OR ANY ROVER PERIOD. They dont want to refund my money or get me another vehicle. $70k piece of junk.

Great service, the team took good care of us during the service call for our Range Rover Sport 2017!

Always have good service from Land Rover West Houston!My thanks to all the great folks there!@

I really like the Service Advisor, Edwin Viera and the dealership. The 5 Stars are for Edwin and the dealership. What I did not like is having to wait almost 3 hours to get approval for the warranty repairs from corporate. A repair like this should have been approved within 15 minutes based on the cost of the repair and the warranty items covered. I purchased an extended warranty from this dealership (almost $6K for 2 years) but did not know it would be such a hassle. This experience does not encourage me to purchase another Land Rover in the near future. Please investigate and make appropriate changes at the corporate level. I do love the Range Rove Sport V8!

Great service and communication with Land Rover West Houston. Happy with both purchase and service of our new vehicle

Great place to buy a Land Rover. Talk to to Steve Hill. Best salesman on the planet. Service shop is good here too. Great overall dealer and very fresh and new.

Highly recommend the service department at JLR West Houston. I called to set up an appointment to bring in my 18 RRS and was able to get it scheduled with a loaner within a matter of days. I can’t say the same for a near by JLR dealer. Christine my service advisor was friendly and professional. She took the time to listen to all the concerns I had, and didn’t blow them off as normal/ non warrantable. She said she would look into everything and did just that. She communicated updates via text and walked me through all that was addressed prior to me returning to the dealership to collect my vehicle.. Thank you Christine and the service team at JLR West Houston for providing exceptional service and for treating me and my vehicle with respect.

WOW! Although it took a little longer than expected to troubleshoot the issue with my RR Sport Autobiography the team kept me in the loop and updated at all times. Final resolution they worked closely with me to ensure my satisfaction.

I had a poor buying experience with my local Land Rover dealership here in Austin so I looked online at other markets. I sent an email that evening, and the next morning David Brewer responded to me early AM. This began the best car buying experience of my life. He communicated clearly, and got me all the paperwork we needed to proceed so that when I arrived at the dealership I was in and out in less than three hours. I absolutely would purchase another car here, and my experience with David was incredible. This was a rare experience that I believe to be the norm at this dealership.

First class service by Christine! Always very nice to work with someone that does exactly or more than what they say they will do. Will bring my vehicle back when service is needed. Thank you Christine

I don’t usually write reviews but Edwin Viera in the service department was very helpful! He did everything in a timely manner and kept me posted on my vehicle. Which is one of my biggest pet peeves. I would highly recommend him if you need help at the West Houston Land Rover.

The Land Rover service department at this location has their stuff together. My service advisor, Jose Boscan, is responsive and communicative. He listens well and makes sure my Range Rover Sport is getting the highest quality of service. Making an appointment, getting my car serviced, and vehicle loaner service has only been a breeze. Kudos to a well run business. You guys have earned me as a customer and any of my future vehicle needs.

We purchased a new Defender from LR West Houston. Really nice facility, friendly staff and the process went smoothly. No hidden dealer added options which was refreshing to see. They were also open to negotiating the value of my trade which sealed the deal. Recommended.

Great experience as always. Jose in service was very helpful, quick drop off and pick up. Had my car back in less than 24 hours. Thank you Jose!!

I have used this dealership since it has opened. I have owned 4 Range Rovers and would not have them serviced anywhere else. Morris is amazing

Always a pleasant experience at Land Rover west Houston! Morris handles it all in a professional manner with ease and care. The whole team makes the service experience positive!

Jose was very professional and ensured the work on my car was completed at the time promised. The waiting room provided everything I needed to work while I waited for my car to be serviced.

For the amount of money you spend on a car their service department is the worst!!!!!!!! My sales guy was so pushy and RUDE!! That should have been a red flag for me! Had I known how they treat people here I would have never bought a car from here. Every time I come here I have the worst service. Today had me questioning is it the color of my skin??? Never have I felt so out of place at a car dealership!!!

Second service appointment at this dealership and I would definitely recommend this location. Edwin had my car in and out in less than 24 hours. Great customer service!!

Awesome experience! Ernesto took really good care of me and kept me updated on progress at every step. The ambience is nice and welcoming too. I would definitely recommend this dealership.

Great staff at Land Rover West, helped to locate a vehicle that met our needs and made the purchase simple and straight forward.

Beware of buying or leasing here, especially minority customers.This store will sweet talk you to sell you a car. Once there are issues they give you the run around. They say they’ll call you back and don’t. They say anything to get you to sign but once you’re off the lot forget about it. Specifically Steven, Jose, “Chuck”supposedly the manager who has yet to return my call. We spent a lot of money and shouldn’t be given the run around.And to whomever writes the responses, don’t give me your templated response to call the main number. I have done that and nobody will call me back. Steven and Jose have my number just let them call me so we can fix my car issue.Could this poor treatment be because of our African background?

Morris Zelaya took great care of me. He was professional and kept me up to date throughout the service. I will definitely come back.

I brought my vehicle in for a repair that they said I needed, due to a warning indicator light. I got the repair done and the next day or two, the same warning indicator light came back on. I took it back to the shop where they kept my vehicle for three weeks. They also did not provide me with a loaner (I asked). I finally got my vehicle back two days ago and so far at least, no warning lights. I think the process they use to narrow down issues within vehicles could use some refining because it should not take three weeks to diagnose and fix problems. I believe they value money over customer service, which shouldn’t be characteristic of Land Rover. The vehicles cost a lot to begin with, so I believe they should go above and beyond to keep customers happy and coming back for years to come.

The best car buying experience Ive ever had! I got a great deal on a car and an extremely fair trade-in offer for my previous car. Daniel Terry was a pleasure to work with. He was upfront about everything. He wasnt pushy or aggressive and made sure that the car that I was interested in was the right fit for my family. He answered all of my questions honestly. I would definitely recommend Daniel and this dealership!

Am very grateful for my services there, I wanna say thanks especially to David my salesperson, he was very helpful every step of the way..I love my ranger rover sport and have no regrets of my purchase.

Great experience. Best trade offer across multiple dealers. Sales staff (Patrick) was excellent - very responsive. The finance experience was as easy as that can be and were able to find better rates than I was able to locate. The AutoNation connection is another great value. Very low cost service bundles countering the concerns I had with very high cost normal service cost reviews on Land Rovers I had experienced with other dealers.

Wow!!!! I had a great experience at Land Rover West Houston. Ive been to others Land Rover service centers, by far this was the best one Ive been to. The customer service is awesome. Thanks Morris for your guidance in getting my car in tip top shape without trying selling me a bunch of unnecessary services my car didnt need. I will definitely be back for any and all services.

Not recommend this location at all. Void this location at all cost. Very bad experience. Not truthful. Lying to me said they fixed the problem!! I brought my vehicle for a strange rotary noise on Wednesday August 25, 2021. I left my vehicle there for a full day. The service advisor Edwin Viera said the technician been test driving for quite a while and he has identified the problem and fixed the problem by reset the computer. I driving the vehicle home the noise is still there, I sent the videos to him again and tried to call him. Not answering my calls or emails. Checked Range Rover In Control system it shows the vehicle has never been touched or drove since I dropped it off. They could tell me they don’t want to help or fix it for me instead of lying to me saying they test drove and fixed. Very disappointed by their service and service advisor Edwin Viera. Will never go back there again.

Jose was kind & considerate and kept me informed during our repair process. Patrick, our salesperson, was equally attentive.

I just love Edwin!! I personally want to thank him and John (shuttle service) for their hard work and patience with my service and shuttle needs. I had a pleasant experience all around!!

Very good communication Courteous great turn around time very helpful.

I can’t tell you enough how much I appreciate Jose ! He went above and beyond for me. I’ve never ever had anyone at Range Rover work harder for me than Jose. He kept me informed on every update, he would make sure to answer all my questions. He’s the reason why I will continue to purchase cars from this location. If it wasn’t for Jose I wouldn’t have my Range Rover right now . Thank you Jose for everything you personally did for me . - Audra Kralovetz-

Great place to do business. Was in the area and had to stop in and sat hello to David,my salesman. Very knowledgeable and professional.

Jose in service is always so helpful & efficient. He continues to communicate with me while my car is in their care.

Christine in service is the best. The dealership is awesome and everyone there is eager to help in any way. I cant tell you how many people actually made sure i was getting taken care of. I purchased my vehicle at another local Land Rover dealer and could not get a service advisor to call me back or even answer the phone. So i decided to give West a try and they have earned my business. I will be using them from this point forward on service as well as vehicle purchases.

Jose and team were extremely helpful throughout the process. They were very transparent and provided regular feedback over the course of several days. They were prepared when I dropped the vehicle off and picked it up and I was able to get in and out quickly. Overall a good experience.

Great Service. Fast and friendly.

Brought my vehicle in for several problems. Morris Zelaya was my advisor and kept me up to date on progress and diagnosis the entire time my vehicle was with LR West HOU. This is much better than my experience at any of my previously owned vehicles shops! Thanks to Morris and the team for getting my vehicle quickly diagnosed and back to me!

This is the BEST car dealership ever! The service is exceptional, pleasant and remarkable! I feel like I am treated like a queen every time I go. As a business woman I can set there in a peaceful safe environment and work while my car is being serviced! I love every experience when I have to go and my Jaguar is amazing!

Best dealership experience we’ve had in many many years, I generally hate these places like ambulance chasing lawyers, we’ll definitely be future customers again and recommend you to friends and family.

DO NOT BUY A CAR HERE. Specially from salesman Steven Hill. We bought a brand new discovery 3 months ago and we have been driving a loaner for the past 2 months. Paying 90k car and driving a 40K car. Steven knew that car had issues and didn’t disclose them, no accountability, says he will talk to managers, they never return calls, no apology, waiting on parts for 2 months. Worse experience ever. I miss Porsche. This would have never happened there. Obviously no way to get out of the lease. At least accept that you messed up and fix it

Everyone was very polite and accommodating. Morris helped me and he was very thorough, informative, and professional.

Amazing service from everyone we talked to.James Melle was exceptional.

We had contact other LR dealers and test drove several models. But, when we got to LR West Houston, David Hudzietz, was standing at the reception ready to help us and we were so thankful he was there. He was so patient answering our questions, no details was too small, no sales pressure, and kept us up to date on everything we needed. We bought a vehicle from him and Auto Nation. This is a very nice dealership and their warranties are outstanding.

Great overall experience! Ashley Black was incredibly helpful and made the entire process very easy. I would highly recommend.

This has been my favorite Land Rover, Range Rover, and Jaguar dealership to have ever been attended! Let me tell you why. The past few months my vehicle has need attention, out of the four dealerships my vehicle has been to, it has been at Land Rover west two times. Each time it has been great there, such a stress free environment!! Theyve exceeded my expectations greatly! My service provider Ernesto, was by far the best service representative theyve got!!! He went above and beyond his normal duty to just fix the problem at hand. He knew Ive been having different issues pop up with the vehicle, alot! So this time when my vehicle went in he acknowledged it to me that he was going to get it taken care of. Upon this issue that the vehicle was there for he went ahead and checked other things that could possibly be related, found a bunch. So knowing this, he spoke to me said itll take but longer than expected so Im going to try to get you a loaner, and even though they didnt really have any (also the closer dealerships told me it would be weeks before they can get my car looked at and a loaner was simply out of the question..). By that evening, he had me one!!! So it took a week or so but my vehicle is great again! So just a great dealership all around, especially since they charge OVER $100 less for an oil change from Land Rover, north Houston! So even though it is a bit further than 3 other dealerships I will always return to Land Rover, west Houston! I suggest everyone thinking of purchasing a Land Rover, Range Rover, or Jaguar, really check them out over there. Because even if it is a bit further than others, it will still save you time, and money in the future!

I had a great experience with Bronson H. In my purchase of a Range Rover sport.

My needs were understood and met. Customer service was excellent. And my New Range Rover Velar is amazing. I am in love with it and I will be for a long time. Thank You Aaron Gomez for making my experience enjoyable and for patiently accommodate my busy schedule. You are awesome.

The place and the service managers are very friendly, I would highly recommend this place for services.

Bronson Hilliard was a terrific salesman and possesses strong customer service skills. I plan to refer friends to him in the future. Thanks for the Defender!

We had a great experience at Jaguar West Houston. Our sales associate Aaron, was very helpful, knowledgeable and courteous. Communication with all the staff was excellent as well. Highly recommended. Thank you!

Took my car in for the 1 year service. That was fine, but before I left I asked if there were any recalls that needed to be addressed while it was being serviced. The advisor checked my vin and said there was a recall, but they did not fix it. I asked about getting that done....it was going to be an hour and a half....I already waited 2 hours! Shouldnt checking the recalls be standard when checking a customer in so they can be addressed while the car is being serviced?!?!?

Christine did an excellent job in the service department. Was extremely helpful and went above and beyond to make sure all of my needs were taken care of.

Ive tried twice to speak to a service representative to get an idea of the cost for a basic service. Ill get them to call you back seems like a standard response with no action. I guess they really are only interested in new sales. My $$$s are going down the road to British Auto Solutions.

They dumb you after you buy a car from them, they are so kind and careful before you buy something, I bought a 2015 range rover sport two months ago from a guy called (JOSEPH), this guy makes you buy a car then later he DUMB YOU !, doesn’t even care about you after, am waiting from two months now and still didn’t received my title and license plate, don’t but ! Not recommend!!

Continuously impressed and satisfied with the service provided by Land Rover West Houston. Although it’s not the nearest dealership to me, it’s the one that I always choose because of their incredible service. In each visit I’m always impressed with the communication from the advisor but also the fair pricing. Owning a luxury car comes with certain burdens and that includes maintenance costs. I’ve never felt that burden working with this dealership as they always stand behind their work and never gouge. In my recent visit, Christine was in regular communication and got me in and out in a relatively short amount of time. She is the best. I’d highly recommend this dealership to any Land Rover owner.

The service at Land Rover West Houston is exceptional. They are responsive and my advisor Morris is a joy to work with! I live close to another Land Rover dealership but Land Rover Wests service is worth the drive!

Jose was very helpful. I have 2 kids so he made sure I got the help I needed quick.

My salesmen, Abraham Sojobi, made my car purchase EXTREMELY easy and enjoyable. He listened to my concerns and showed me what best matched my preferences! I left with a showroom floor Evoque! Awesome service! I will continue to purchase from him!!!

Good communication. Service provider, Morris, provided good customer service. In the beginning my review rating was not high but that changed. Originally, I had some issues after my visit with my vehicle but Morris was very professional and willing to take care of all the issues and provide me with great customer service. He even got his supervisor, Chuck, to step in and help resolve the issues. Everyone was communicative, professional, and provided great customer service. Although I live 40 minutes away from the dealership, it was worth the drive and it was the best location choice I made.

Horrible customer service! I walked in and the only person at front desk was with someone else and just walked off and then I stood there for 5-10 min and had to go ask the same guy is there anyone that can help....then he finally says I’ll be right with you. It’s a ghost town in there! There was no one to talk to after I took a look at the vehicle I was planning to trade in for and no one came to assist so I walked away and left.If this is how they treat you when you walk in to buy one of their vehicles imagine after your car breaks down ;(Not going back and taking my business elsewhere!

I had schedule a service app for my Range Rover on of my beam sensors isn’t working, and now with the time change and getting darker earlier I felt it’s necessary to it, my appointment was today 10/02/20 at 3:30 I arrived on time and I made an appointment because of my work schedule I work Monday through Saturday. When I get there they told I had to leave my car I was okay with that as long as I was given a loaner car. They don’t have any? The service manager was unprofessional and impolite, I work in costumer service ambiance and we do anything to help out our clients and make them happy, this review is just to help anyone needing service on their car.-come prepared to reschedule your service or be without a car for a least 3 days-disrespectful service manager

🔥🔥🔥 in and out and under 20 minutes great service for a transporter

Great service! Knowledgeable and friendly staff!

I can’t even begin to say how thankful I am that I found Ernesto. He is honest, helpful and explains everything in great detail. I bought my Range Rover at another dealership and originally went there for the repairs until they kept telling my my warranty wouldn’t cover any of my issues. I then found Ernesto and he was able to get about 90% of the work covered by my warranty. I’m back at the dealership today because once again the other location where I bought my car from gave me a bad battery and Ernesto is helping me with it. Range rovers definitely have their fair share of issues but if you buy from this location or have Ernesto on your side, it’s a walk in the park. Highly highly recommend

So grateful and thankful for the staff at LR-West Houston. Every time I walked in, the staff was welcoming and incredibly kind. Ernesto in the service department was helpful and took care of my vehicles needs; great communicator and explained everything to the T. Very impressed; and again, thankful!

Fast, friendly, and knowledgeable associates. This is also a beautiful location.

The service I received was timely and efficient. Excellent!.

Absolutely fantastic service! I recently purchased a Discovery from this location and the service I received from Abraham S(Sales) and Amy D(Finance) was absolutely top class. Not only was Abraham polite and knowledgeable, but he was also thorough. Prior to purchase, he was only a phone call away when needed and has been consistent even post sale. Amy D even pulled out some props to demo certain aspects of my warranty. I would recommend them to ANYONE looking for a new vehicle.

I had an oil leak for my CPO vehicle and decided to use them instead on Central Land Rover (not owned by Autonation as I found out later). I dealt with them with changing out my battery and they matched with other competitor and went pretty smoothly so decided to give them another try. It started poorly as I got there 10 min before my appointment and waited 1 hour when there was barely anyone there. It wasnt until I asked the front desk person and thats when my advisor came to me and apologized and didnt know I was here.....their shuttle service is nice but it took them little over 6 weeks to get the job done. Granted, 1 week was wasted due to the snowstorm, but it kept getting delayed as the technician kept find new issue with gasket. I had similar oil leak with Central and took them only few days to fix it. Maybe Central didnt do a good job but it was 2 to 3 years ago and the leak wasnt found until now. The advisor was nice enough to drop off the rental car at my house and kept me somewhat in the loop and thats why Im giving them 2 stars. On like the 5th week when I was told it would be done and then was told later on the week that it wont get done until after the weekend, I was not pleased and wanted to talk to the manager. I waited for 2 days and even called back to speak to him and was told he was in a meeting. Layer that afternoon, my advisor called and somehow the service was done but wanted to keep it for couple more days to ensure the problem was solved. Advisor reassured me that the technician who worked on my suv is the best they have and he would rather him working on his clients vehicle and anyone else but 5 weeks is way too long when the other dealership took only few days. I know the online PR will reply to this and apologize and to call them, but I already attempted to speak to your manager and either he was actually that busy for full 2 days or just didnt want to deal with it. I dont think Ill be taking my vehicle for service or purchase a new one from the dealership when time comes. There are other 2 Land Rover dealerships in town and Im pretty sure Ill be fine with them.