Marlon is the man!!!! Went above and BEYOND for my mom and I after our phones were stolen in a casino. Even called to make sure everything was up and working the next day. He really cares about customers and making sure they are satisfied. Got us new phones asap and got them up and running. 10/10

The sales rep gave us the best experience of any other locations. I would Recommend using Cory at this location. Outstanding employee very Knowledgeable.

Scott was such a huge help!! Very knowledgeable and got us the BEST deals on our phones and watches. He made the transition from ATT to Verizon seamless and we can’t express how grateful we are for the amazing customer SERVICE we received.

Rashad was amazing! Very patient, knowledgeable, and a great personality! I feel confident in my purchase.

Been with Verizon for years now. Went in to get an upgrade, Scott was awesome. He was very friendly and knowledgeable. 👍

I always experience VERY Efficient service, VERY HELPFUL employees, and great atmosphere. We love Verizon!

Corey was so great to work with! He explained all our options and walked us through the differentupgrade scenarios. In the end he helped save us a ton of money on a new iphone and unlimited plan. Highly recommend this location! Super helpful associates!

Great place to do business with. Boris is a great representative and gives Verizon a good name. I tried several different stores to get a phone with no luck. We went to this store in Acworth and Boris was at the door to greet us and went through the whole process in getting a phone.

Tony was knowledgeable and helpful with our request to make changes to our wireless plan. Tony was able to expedite the changes right away. This was very helpful.Thank you Tony and Verizon.

Zac Carter was absolutely amazing throughout the whole process. He was nice enough to give us information ahead of time and met all of our needs. Went out his way to get what my husband needed and made sure we saved money! Definitely recommend him to everyone!

Boris was so helpful! I walked right in, he sat down with me and with in 15 minutes, I had a new phone plan. Easy and painless. If you need help definitely as for him! He seriously made the whole process enjoyable!

Zac was very helpful and professional. He was patient and very knowledgeable of the product he referred me to. He answered all my questions and made me feel extremely comfortable with the phone I bought.I have been a customer for many years and your customer service is excellent.Thank you again Zac.

Corey Knock was so helpful yesterday. He helped me figure out what was going on with my phone (losing charge and why apps were opening on their own randomly in the background). He had a few helpful suggestions as to what to do if it continued to happen and helped me pick out a wireless charger. If I need to return to this location, I will definitely phone ahead to make sure that he is working.

We came in looking to switch providers. Zac was more than helpful with the entire process. He was very attentive to our questions and provided suggestions that fit us best. Overall a very positive experience.

Zac was so helpful. He helped save us lots of money and got us everything that needed. He has been very welcoming and we really look forward to working with him in the future. Everyone that was working were very friendly and helpful to each other.

Cellular Sales Acworth helped start off the New Year right and saved my peace of mind. Kyle D. was the perfect example of what a sales rep should be -- knowledgeable, kind, personable, and non-pushy. I indicated from the outset that I was a Boomer and totally lost regarding tech stuff. Not once did he roll his eyes or talk down to me. He understood that we all have different strengths and I was relying on him to help me get through the challenge of dying Apple iPhone 7 plus. I handled the models of the versions 11 and 12 as well as the SE 2020, ultimately deciding on the SE 2020 simply because of its familiarity. Also got glass protector and case. Kyle got all the stuff done that needed to be done and then really went above and beyond by actually going to my car and syncing it after deleting the old phone (something that would have taken me hours to figure out using the car manual). What a great guy! NOTE TO MANAGER: Kyle deserves something for the exemplary service he gave and the way he represented this store. Maybe a raise? Maybe after the pandemic is over a complementary cruise or trip to Europe? He was awesome. Many thanks, Kelly the Boomer on New Years Day 2021.

Reps are very attentive. Typically sufficient reps to satisfy customers without wait.

Derrell Matlin Did an amazing job. He was patient and got all of my data transferred over. He was also very professional and engaging and fun to work with. You should definitely promote him.

𝕊𝕖𝕒𝕟 𝕙𝕒𝕤 𝕓𝕖𝕖𝕟 𝕖𝕩𝕥𝕣𝕖𝕞𝕖𝕝𝕪 𝕙𝕖𝕝𝕡𝕦𝕝 𝕒𝕟𝕕 𝕡𝕒𝕥𝕚𝕖𝕟𝕥 𝕨𝕚𝕥𝕙 𝕦𝕤! ℍ𝕖 𝕚𝕤 𝕒 𝕘𝕣𝕖𝕒𝕥 𝕒𝕤𝕤𝕖𝕥 𝕥𝕠 𝕍𝕖𝕣𝕚𝕫𝕠𝕟. ℍ𝕖 𝕙𝕒𝕤 𝕓𝕖𝕖𝕟 𝕧𝕖𝕣𝕪 𝕡𝕖𝕣𝕤𝕠𝕟𝕒𝕓𝕝𝕖 𝕒𝕟𝕕 𝕚𝕟𝕗𝕠𝕣𝕞𝕒𝕥𝕚𝕧𝕖. ℍ𝕖 𝕞𝕒𝕕𝕖 𝕥𝕙𝕖 𝕥𝕣𝕒𝕟𝕤𝕗𝕠𝕣𝕞𝕒𝕥𝕚𝕠𝕟 𝕖𝕒𝕤𝕪!. 𝕋𝕙𝕒𝕟𝕜𝕤 𝕊𝕖𝕒𝕟😊

The customer service was excellent and very pleasant and extremely helpful. We upgraded 3 phones to the latest and had a very good experience. Any time I need help for my phone or service this is the place I will go to first.

Melissa is wonderful. I came in and she had a lot of boxes.... and she stopped what she was doing and and got me the back picture like I liked. She changed my tone. Made me laugh and told me that we are all smart in what we know... because I know nothing about phones. As a young person she was wise beyond her years and I enjoyed bothering her for those 20 min. I never leave reviews but It was refreshing to meet such a wonderful young lady.

I went into this store, because I had an iphone 7 where the audio wasn’t working so I couldn’t make phone calls and wanted to upgrade to a new phone. One of the employees, Zac immediately welcomed me to the store and was very helpful in figuring out the best method for upgrading that would work for me. He worked through this process of transferring everything over with me for over 2 hours because my old phone was so slow. He helped me adjust my plan to save me money and was super friendly and talkative. Leaving the store after a couple hours, my fiancé and I felt like we had made a new friend! Definitely go to this store if you need any help with your phone!!

Received a great deal on a trade in thanks to a promo, and received great service from Igor. He was very knowledgeable and helpful.

Miles very knowledgeable!Place very nice and clean!

Zac was so helpful and patient. I got a shiny new phone in no time. I will be coming back for future business. Come see Zac!

Sean was outstanding! Took all the time in the world with us and was so very, very helpful!!

Kevin was fantastic! Knowledgable and thorough with not one, but 5 New phones, transferring the data to all five and answering all of our questions!

Great customer service and all of my questions were addressed and answered.

LaTonya Sanders is why I’m writing a rare review. She rocks. I’m a super satisfied customer because she stayed late so that I could get a new screen cover on my phone tonight.

My wife and I switched from AT&T to Verizon. Sean was an awesome guide through the process in switching over. I had a little switchuation and Corey was there to save the day. Corey went through the process one step at a time until BOOM problem solved... Thank you very much SEAN and COREY!!

I never leave reviews. I cant figure out how. Let me tell you that Melissa helped me so much she was super patient and kind. She reset all my passwords and wrote them out for me on her card there was nothing I asked she didnt do for me as well as show me how to to work the new phone . I have been texting a little over 2 years now. So Im proficient at it now. She even said to write down any questions and then come back and she will answer them for me. Thanks Melissa

Zac was very helpful with my upgrade and getting me all set up!!

Alfred Millikan gave us such a great experience upgrading my Mom’s phone!! Such a convenient location and great atmosphere. Need a great sales consultant? Go see Fred in Acworth GA.

Terrell was very helpful from the beginning and he took care of all the issues. I had a good experience and highly recommend this location and business.

Not not helpful at all. Didnt seem to be concerned or engaged with the customer. Didnt help when I had an issue with ordering a device with a gift card that was sent to me on my phone by aursion for a charger that had failed to work. Poor poor poor I was in the Acworth store in Kennesaw Georgia or Acworth Georgia. The sales rep just set didnt move didnt attempt to move to help or try to help poor poor poor poor poor service

Jo was very helpful resolving my issue with my iPhone 11 Pro. Great in store customer service along with the best wireless service out there! Thanks!!

Came to the Verizon store in Acworth and had the best experience with Ryan K. So helpful and took the time with me. I didn’t feel rushed! Thank you!

Exceptional customer service!! Go see Ryan! He went above and beyond to make sure I’m taking care of. I’m super happy with the over experience and I have a great understanding of my monthly bill because he broke everything down for me.

Zac did a good job and gave us a great deal!

A great experience working with Paul. He understood my use needs, and searched for the best deals to meet those needs. Took all the time in the world with me, and was so patient. (Im 71, so not up on the latest.) He set everything up, explained everything, and even put his number in my phone to call if I had questions. But have not needed him as the transition to my new phone was smooth. Highly recommend Paul.

Hal went above and beyond for us as we switched over to Verizon. He stayed after closing to deal with the issues, at no fault of his own. He communicated well and made the wait more bearable. Will definitely go back.

Outstanding service.

Ryan was ready to help me as soon as I came in the door with a busted Pixel 3a. He got me hooked up with a brand new phone, all the accessories I needed, and he even hooked me up with the trade in value of my busted one! In and out the door in less than half an hour, super professional and would highly recommend this location to anyone!

1st off I NEVER leave reviews!! But I went in today 10.28.20 because I broke my phone while working out. So I was already irritated but let me tell you ROBERT IS THE GOOAT!!!! from beginning to end he was very helpful, and explained things (more than once) so that it was easy to understand, he just made my day all around! I walked out wit a brand new moto edge plus and a new friend!!

Fantastic experience working with Melissa yesterday! She was so nice and fun to talk to and she even let my daughter and I watch a YouTube video on her tablet while she set up our new phones. We ❤ Melissa!

Bryan went above and beyond... me being the air head I am... locked my keys in my car... so after we got done with getting our new phones... my husband was at work and I had his cell... Bryan asked if I needed a ride ... i thought that was very thoughtful... thanks for going above and beyond... and all the other staff made me feel good about a bad situation... i will be getting all services at this location.

Sales rep Paul Broadie was great. Explained everything. I upgraded to a Iphone 12 in a short time. No issues. Thanks for the help.

Customer service was excellent!! Sean was so well knowledged and super sweet and awesome!!!

Melissa was wonderful. My phone crashed it would not cut on, she spent a long while until she got everything. She explained everything in detail and it wish I could give her a 20

Corey was very patient and knowledgeable. He helped me to find a phone to replace my previous phone and set everything up for me. He also looked at our plan and made suggestions that helped to save us money. It was a pleasure working with him.

Amanda was super! She was very informative and made sure we knew what was available to us.

Went to my nearest Verizon store to upgrade phones with my family, which ended up closing 3 hours earlier than this store did. Instead, we came to this Acworth location, and not only did Melissa tell us about the amazing promotions we were able to get, but she made all of the stress and negative emotions I walked in with evaporate into thin air within minutes! Professional, very personable, saved us money, and made everything I was hoping for happen!

Had a great time working with LaTonya Sanders today! It took 3 hours to get my account fixed but she was understanding and patient! This lady is a great example of wonderful customer service!! She made the experience great! She kept us laughing even thought it was a rough one. Awesome lady!

I don’t usually give reviews but I feel like I need to for an employee at this location. Paul Broadie is hands down one of the best customer service reps I have ever dealt with. I can’t recommend him enough. Patient and professional. Please ask for him when you go to this store.

I have been contemplating to switch to Verizon for awhile but was waiting for the best time and deals.I literally just walked into this store shopping for deals. LaTonya Sanders not only made me feel welcomed but spent hours with me weighing all my options. I ended up with a great deal. She is transparent, patient and will walk you through the entire sale in detail so no surprises. Thank you LaTonya!

Awesome employees that always find ways to save on my monthly bill while still getting the products and services I want.

Super disappointed in my experience with this Verizon location. I have been with Verizon 12+ years . I had to buy a new phone because mine stopped working abruptly. I wasnt crazy about the phone that was running a special. I was told I had 14 days to change my mind. I was told it take 2 weeks to receive the second screen/case for the new phone. I paid $200 to pay out my old phone. I paid another $200 for taxes and fees on the new phone. I was billed for activation for 2 devices because I had also purchased a smart watch. Then, it just wasnt living up to the hype. Slow to change screens, slow to respond to touch, sometimes a black screen. Its a 5G so maybe an issue since we are still living in a 4G world. I remember that being an issue when we were in transition from 3G to 4G. And to top it off, one of the main reasons I decided to get the phone was the second screen capabilities, but instead of 2 weeks for delivery, the actual time is 4-6 weeks.So, I went in today to return the phone that I didnt like with the intent to purchase another phone from Verizon. I got slapped with so many fees and the apathy of the sales person was disappointing. You know its bad when he goes outside to make a call to his supervisor instead of staying with the customer. Its just a sign that its not going to be good . So of course, he came back in with even more bad news. Not only was he unable to help with any of the excessive fees, but he also had a new fee to add. Probably wouldnt have been as bad if he hadnt revealed previously that these fees are subjective. Probably wouldnt have been as bad if I had been convinced of an authentic effort to take care of their customers.Being a teacher and dealing with the connection issues of remote learning last week, I just really wanted something reliable. I have never thought of leaving Verizon, but I think its time for a change. So disappointed in Brians indifference and Melissas unwillingness to take care of the customer with fidelity and integrity. Lesson Learned. In search of ChickfilA customer service in the cellular arena.

Went into purchase an accessory and get an account overview. Very friendly helpful staff.

I had an amazing experience. Terrell was very helpful..

I’ve been with Sprint for years, and finally have had it with their network. So, one night, we decided to stop by and spoke with Asa Johns. After talking with him, we switched over our family of 5 phone plan with Verizon. We’re happy we made the choice. We couldn’t have picked a better person to help us. He even stayed late to make sure it was all done. He was just easy to talk to and gave us the best service we could ask for. Thanks Asa for everything!

Love this place, very helpful, professional and friendly staff. Clean and comfortable atmosphere

Billy was so helpful in explaining Verizons current promotions! He was so personable, knowledgeable, and easy to talk to. He deserves a raise!

I needed a couple of quick answers & they were happy to assist me. Thanks

Brian was a great help,super nice young man,did a great job.

Dezmond Lane was so amazing! I was very stressed out when I came into the store. My phone was not operational and late. He quickly put me at ease and assured me that the situation would be handled. Let’ me just say not only only was it handled he spent time reviewing all the new needs of what I wanted. I never felt rushed and I did feel completely comfortable that I was getting exactly what I need to not only handle the occurrence but he made me feel confident I got the better then expected service. I was nervous to coming to a retailer location and I would highly recommend him to all friends and family...will not be passing this location to go to a corporate store any longer. He was amazing!!!

Jason was GREAT. When I left the house to take care of my phone situation, I said there were two companies I would NEVER deal with. Verizon was one of them. Somehow I ended up in the store, very apprehensive. I met Jason who was really nice and eased all my worries. He helped me out tremendously. I am enjoying my new phone and service. I HIGHLY recommend him.

Justin was fantastic and walked me through the process with patience and expertise.

Fred was a fantastic help! I was stuck trying to make a decision and Fred was patient and went above and beyond to help me make a choice and feel good about it. Im 9 mos. pregnant and he made sure I was comfortable and taken care of throughout the process. Thank you Fred!!

My experience was amazing. My agent was very helpful and noticed me before I even walked in the door. He fixed my phone and even hooked me up with great deals! I definitely recommend visiting this store!

Kieth gave awesome customer service. No BS, just straight up talk. He spent as much time as I needed switching over my old phone to the new one. Everyone in the store was friendly and helpful. I recommend this store if your looking for a new phone.

Keith was very helpful taking care of my account for my sons military line. He walked me through the needed information and had great customer service. Very satisfied with the service I received.

I had the best customer service representative...Dom. He is so patient and worked all day on my phone so I could go back to work. If you had a ten Star he truly deserves it. Thank you so much Dom. Im very happy. You are amazing.

My agent was absolutely amazing. The explanation the patience the knowledge was superior of all the other offices and companies. I applaud him. His name is Garrick

Best service Ive gotten from any cellular company. LaTonya was the real deal! She set me up with a great deal and worked with me patiently. Ask for LaTonya and get hooked up!!!

My phone was not allowing me to download apps or use the ones I had. I went to the Verizon store on Cobb Pkwy. Eric Williams was the person who tried to get my phone to work. He worked on it for a great length of time before suggesting I might want to consider a new phone. I told him I did not want to spend a ridiculous amount on a phone. He brought out a phone that did basically the same thing my current phone did and was reasonably priced. He did not try to upsell me something I did not want. He was great at showing me all the features of the phone and answering all my questions.

Terrell was great. Knowledgeable, considerate, and friendly. If you need good service, come see Terrell!

Very friendly staff and very helpful extremely great service and extremely great cell phones.

Very helpful

Reuel was a great salesman and answered all my questions with patience! When I come back I only want to work with him and recommend others as well. Enjoy the experience and never had this before and left in a great mood!

Reuel was fantastic and extremely helpful. Im a senior and technically challenged so he was very patient helping me.

This is not a VERIZON STORE. It is Cellular Sales store acting as a Verizon Store. Do not go to these charlatans. Make the drive to the corporate owned store on Barrett Parkway. They have more leeway to make ALL deals.This store cost me $250 on a phone I tried to return the very next day, and wouldnt give me my old phone back. They lied about my previous phone being in a lock box they couldnt access. (This was a lie, because by law they have to keep your phone on premise for the 14 day Worry Free warranty Verizon offers, and someone must ALWAYS be on site with the key)Do not shop here. Drive the extra 5 miles down to Barrett and save yourself from these con artists.

A tremendous Thank You to Doug for his time and expertise in upgrading and transferring data to my husbands new phone. We arrived at your location within an hour of closing after my husbands phone was accidentally dropped and the screen shattered. Doug was extremely helpful and also stayed an hour and fifteen minutes after closing to make sure that the new phone was set-up and ready for use. My husband is a custom home builder and his phone is a vital tool. Thank you also to Tony for the great conversation and Brandon. We so appreciate you gentlemen and Verizons excellent costumer service!

LaTonya Sanders service was absolutely outstanding. I highly recommend her to any of my Family and Friends. Shes a great representation of Verizon.

Kevin Jones was so helpful today. I was able to purchase a Jet Pack and make adjustments to my account easily. Love my Verizon service!

Went in to pay my Verizon bill the other day and was greeted by a nice young gentleman. During our encounter i started hearing a dog bark in the back of the store which was very annoying to me cause the young guy seemed to not be able to tell me about some sort of savings on my account. Did i visit a real verizon or a dog pound?

Our experience with Tina Torres was absolutely the best!!! She greeted us and had us from Hello seriously she was friendly and very knew her stuff. She helped me understand my new 7 iPhone and sold me an awesome glitter filled case. I already recommended her to my family and loved her shoes, nails, clothes and personality. Thanks Tina for make by our experience a great one!!

Dominick was outstanding with my business account needs. Thank you guys & thank you Dominick!! Didn’t know you prior to my visit but just wanted to say this location is lucky to have you.Kirk Doyle

Jordan was extremely professional, patient, and helpful during my most recent visit here. He helped me pick out a new phone and made the whole experience easy for me. I would definitely recommend coming to this store if youre looking to buy a new device!

Verizon Tina and John Stevens and also Carlos are all amazing. They took the time to save me money each month, they are very knowledgeable and I wont go anywhere else. Love all the education they provide me. They are an awesome team

Verizon Tina, Ive had a great experience with getting my very first iPhone. She has been absolutely awesome with answering any question I may have had. Did feel pressured to buy something I didnt want, but did a great job recommending the awesome deals to make sure I was aware! Verizon will always be my choice of phone service, thank you!

LaTonya Sanders was my rep today when I purchased a new iPhone. I upgraded from a 6 to a XR. La Tonya was very helpful, explained everything fully, and set my phone up to my satisfaction. Great rep. Would recommend her without hesitation to anyone and everyone!

Nicole was absolutely amazing when we came in to port an old landline to our phone.Without any hesitation she jumped in and gathered all the information, made calls to verify the information to avoid delays, and moved the number over.A great experience from start to end.Next time you stop in be sure to ask for Nicole.

Amazing experience here today. Could not have asked for better help or service. Three employees diligently worked to replace and restore my iPhone. Extremely pleased for the excellent customer service and will definitely be back.

I had fantastic experience activating a new phone plan today. I had Garrick set me up with my new IPhone X and couldnt be happy with the choice I made. I would recommend all my friends to come here to get a phone.

I was in here twice trying to activate a First Responder discount and later to purchase an iPad mini 5. LaShonda and Paul both aided me in this and got all my issues taken care of. They were patient with me and they walked me through my options. Great crew. Would definitely recommend this location to friends and family.

Nicole was absolutely the person to go to, she is very knowledgeable and patient. She is constantly smiling and you can tell she loves her job ❤️

I switched 5 lines to Verizon after about 15 years with AT&T and was apprehensive about how the process was going to go due to my lack of experience.We were fortunate to have John Pfaff help us at 6PM on a Friday evening. He led us through through the entire process and provided excellent service. We were greatly impressed with the level of care we received. John did everything he promised and followed up on a couple of things i asked for immediately. His patience and attention to detail was outstanding! He colleagues at the store were helpful as well.I am pleased with my first experience of working with Verizon and i look forward to future interactions at this store.

Amanda was great she went above and beyond Seven Seas to she was wonderful!And if Brian was wonderful to.

Patrick did a great job helping us find the right plan for our family. New phones and less money than we were paying before. Our phones were all set up and ready for to use when we left the store. Easy-Peezy

Walked in to the store expecting a long way wait, but Alfred took care of us right away. He made us feel welcome and took care of our needs promptly. He was friendly and personable. We will be customers at any store Alfred is at!