They have tons of stuff, unfortunately I came to look at 2 items (Bravos Smoker and outdoor table) both I found on their web page and they had neither in stock. Sporting apparel, they are loaded to the ceiling, finding the shoe I liked in my size - also sold out. Anyway, they have tons of stuff but everything I came to buy was not in stock. Ill leave a bunch of photos so you can see the abundance of inventory. 3 stars
Went to this location after the World Series game to buy Braves championship gear. The store charged me 3 separate times for the same amount of the subtotal for a total of $1,556.79. I spent all day on 11/03/2021 having to jump through hoops for them to get a fraction of the amount that they took out of my bank account without my approval. DO NOT spend money at this store if you don’t want to have money stolen out of your bank account.
I came in last week wed to look for a kayak for my son, the guy who helped me Micheal Tigers was so helpful. He said hey, we dont have any kayaks right now but on Friday if there is any kayaks like this one on the truck coming in i will call. Friday morning guess what i got a call that they got kayak like the one my son wanted on the truck...talk about an amazing customer service. I was blown away.
Great prices I was able to buy my S&W SV n Hellcat n Xd at a great price! The staff was super helpful. They definitely do remember you if you to go in there a lot lol that tells you how many times I’ve been there. They are always able to make really good suggestions which is always fantastic. I’m hoping that they have a really good Black Friday special.
Went in to get some running shoes. Nice selection and good prices (many on sale). Fast check out. Greeted on arrival and departure. Restroom clean. Good visit overall.
Very nice store. Lots of workout stuff, clothing, hunting, fishing, and sports supplies. Very small archery section, though. Friendly staff who will hope on a register in a heartbeat to keep the lines moving.
Store was out of a lot of items and didnt have anyone available to help on the floor. The few employees there didnt have masks on or appear to have any concerns about Covid or social distancing.Pretty sure they would have better service if they took better care of their employees.
Bought me some work shoes and a pair of AirMax.. At a reasonable price. Really good deals
Academy online purchasing, delivery or pick-up usually happens without any problems, but not this time. I ordered 2 pairs of sneakers but both were the wrong size. The in-store return process at the Kennesaw store, even with mangers assistance, did not go well with conflicting instructions. I shop and order from Academy often and will again. I like their products and customer service has been great except this time.
Nice staff, pretty good stock, great location. Many times better in all ways when compared to the Cartersville location
Best sneaker selection and deals in town. Yes even better than the outlet.
Great experience and information from Hope! She was wonderful. Will be back!
Store is under poor management. Store is in total disarray with limited sizes and product choices. I visited on June 12 and upon finally deciding to check out with just a roll of KT tape after standing in line until I was the second person to check out, the manager came over and told me and the other gentleman in line that we’d need to find a new line so the cashier could take a break. There were only 2 other registers open and the shortest line had 4 people waiting. There was no one at the service desk and the manager stood at the front with his arms crossed. I worked in retail management at a larger chain while I was in school and always closed the lanes behind those currently in line. The cashier finished checking out those in line before break and we all pulled together to man the registers with lines that long, including management. We would have never let a customer leave unattended and unsatisfied over a poor decision made by management. I captain a recreational tennis team and I’ll definitely be shopping Amazon after this experience.
Young employees did not pay full attention to what was asked over the phone after asking multiple times CLEARLY so that I know if the product was in stock at location before driving to the store. I get there and of course they gav me the wrong information over the phone so I made a trip out to the store for no reason. Please make sure these employees understand their training and can comprehend with customers accurately on store inventory
My husband doesnt allow me in here alone. I mean for good reason. This isnt a browsing store for me. I end up buying all the things.
Ordered something for curbside pickup. That whole process was easy. The guy that brought it out, not very polite.
Great sales prices on some items. I saw some gun safes marked down $500
It is very hard for me to give a 1 star review. However in this case its well deserved. During the pandemic most gun enthusiasts know Academy sports was the place to go for pre-pandemic pricing. Kennesaw probably had one of the more organized ways of getting customers in and out in an orderly fashion. People would set chairs up early Tuesday and Friday mornings in anticipation of what ammo would be on the truck that day. A list would be taped to the front door showing what would be available. And the gracious people of Kennesaw always respected places in line. On 7/6, I setup my chair for a place in line. It had been awhile since I last needed ammo so I got to thinking the usual process would be in place. I last bought ammo this way feb or march 2021. I go up about 8am to see my chairs had been moved by the store manager. Rather than tell me this is a process they dont do anymore, he in short called me a liar and people never set up to buy ammo like that since the 5 years hes been at the Kennesaw store. For starters the Academy sports in Kennesaw wasnt even there 5yrs ago. It was a mobile home park. Everything on the corner Barrett and Cobb pkwy is new. Maybe he was new to the store but to tell me it never happened after Ive done it several times during the pandemic is crazy. It is very hard to get a 1⭐ from me because usually Im a pretty easy going guy.
Great deals....but customer service needs serious improvement.
Drove 45 minutes to this location to buy a certain type of ammo specifically because their website said it was in stock.Not only was it not in stock, but the excuse was “The storms in Texas knocked out our system and messed up the inventories”.Now I’m pretty reasonable and I get it, technology doesn’t always work. But I’m pretty sure they’re more than capable of putting a disclaimer on the site when you first go to it that says “Hey, inventory may be incorrect so give us a call to make sure”.At any rate this was a clear and obvious 1 star experience.
My husband and I returned a pair of boots I ordered online that didnt fit and bought some athletic shoes. The return was easy. Unfortunately, they dont carry a lot of wide shoes, so I had difficulty finding a pair to fit (also the reason the boots had to go back). They have really good prices on their house brand and its just a good as expensive brand names. The staff is friendly and helpful too. The only reason I gave them four stars and not five is the lack of wide shoes.
So I, I decided to checkout guns to purchase. I looked online and other places. Academy Sports was by far a great place to buy a gun. This was my first time visiting the store and I plan to return to checkout their camping items. Happy shopping at AS&O
Nice selection of Alabama merchandise. Will visit again
Staff was very helpful and nice. Would highly recommend this location.
A bit lacking on camping equipment (tents) and for a sporting goods store I would have thought that they would stock GoPro cameras. Decent prices on ammo.
The people at the gun counter wont pick up the phone.So I called corporate
Need better signage to advise customers where things are. Wandered awhile looking for sports bags.
Hate the way in, makes no sense. Lol.
Good experience for the first time, the prices is super good.
Academy sports is the best and I love the store and everyone that works there. I recently purchased a boat trailer there.
They ran me out accusing me of stealing..horrible place..go to Walmart
Curbside pickup took over 20 minutes.
Academy Kennesaw is the only place I have been able to find ammo.
Excellent shoe selection. Very helpful staff.
We enjoy visiting this store as they normally have all items we need in stock. Great customer service and no complaints from experiences thus far.
Usually have good sales and the cashiers work fast to get everyone out !
Great store concept. They could do a better job cleaning up the carts and emptying the trash can at the entrance. Its not like you dont have someone sitting there to greet customers staring at the full trashcan. Get a bigger trashcan or remove that one...or just empty it. Otherwise, I know they are having an issue with China right now and ammo in the usa but otherwise, not a bad store.
Anything they have advertised online they will not have in store they will do nothing to help you achieve getting it
Well stocked with very helpful sales people 👏
Found everything I needed at fair prices.
Bought a bike for my kid and had them load it up. The associate damaged the back of my vehicle while loading the bike. We didn’t notice the damage until we arrived at home but because the store was closed we couldn’t file a claim until the next day. This was their basis for denying our claim. We will never shop with this company again.
Large selection and great prices. Shelves were stocked, even ammo.
Had just what I needed. Thanks so much for customer service.
I appreciate the simplicity of the store. Everything is arranged in order and that makes it easy to find what you need. I especially love the value of their store branded items. They fit nicely and are all organized together. The staff is friendly and willing to walk you to what you need... incredibly patient. Ill be back for sure! If you find this review helpful, please press like below.
Very good store, cant say it enough! Go! Shop! Buy! Have fun! Repeat!
I was looking for weights and they had a great selection
So the store was awesome, but my customer service experience was not so much. I went in to replace my watch. I spent time shopping the whole store, it was great. Clean, great product availability, friendly staff, until it was time to check out. I grabbed a watch off a $29.99 peg, and it rang up $49.99. I asked them to verify, knowing what I grabbed. Another Team Member went over and looked and said they were $49.99. I can deal with that. Cool I dont want the watch at that price point. But, they didnt say thanks for bringing to our attention or sorry that it happened nothing. Most retailers would take the hit, honor the lower price and fix the issue. None of that happened. So I went back over to the watches to double check I wasnt bananas and sure enough the same SKU G-Shock watch was on 4 different pegs and different price points. I took a photo to show the Team Member the deficiency, told him Ill let it go, but another customer might not. Im cool not buying the watch I have other means of telling time. But to be blown off over this was off putting. Ive shopped at Academy forever, and Ive never had anything close to this happen. Is this an example of living the companys values? I wouldnt think so. Again, this isnt about not getting the watch. Im upset that they saw the deficiency, and ignored it. How much time does it take to move the produt to the correct peg and put away the overstock? Is it a blow to the ego to say thanks? And when you see this post look at the product, find the SKU and check the price points.
Very great customer service in spite of being very busy. Bicycles have been difficult to find in a decent price range. The manager and his staff were courteous and patient. The person that builds the bicycles needs help.
Never has ammo or guns! would be a good place for a real sporting goods store
I never expect to find my size of anything here, so I dont know why I bother. That can be said for shoes, ammo, floats, etc. The selection that theyre suppose to have is nice, but they just never seem to have the popular items in stock. Ive found youre much better off buying from their website and either picking it up in store or having it mailed to my home.
Went in for Brooks tennis shoes. $129.00 and they were USED AND DIRTY thrown in the box. Did not offer to find them just said sorry bout that. REALLY? ZERO CUSTOMER SERVICE. I will not return. Theres other places that will appreciate my money. Theres always Amazon!
Great prices on firearms.
Always helpful and knowledgeable staff. My go to for my fishing and hunting needs
Always quick checkout at this location. Everything is organized in this store so well that you never need help finding anything.
They had everything I wanted.
Good variety of weights available for a fair price. Wish they enforced masks though - felt very uncomfortable and wanted to get out quickly.
Well organized store with everything from sports to outdoor equipment. Employees are welcoming and very helpful. Great selection of goods.
Well, if youre interested in golf equipment, this is not the place. Very poor and limited selection and most stock is 2019 or earlier models. Rest of the store is ok but with some overpriced stuff.
Friendly staff. Competitive prices.
Very helpful but no veteran discount.
Great place for all your needs. Definitely will be going back here regularly.
This strip mall is fairly new, with other stores and restaurants nearby. The Academy Sports store is nice. Theres a limited supply of kayaks, which is why I went, but that seems normal lately. Apparently kayaks are popular during these times of social distancing.
Adult toy store!! Everything you want to have fun!
Great prices on clothing
I’ve had a lot of good experiences here at Academy. Great selection, tons of products, and solid service.
Just tried to return Christmas gifts. I didn’t have the receipt because they were gifts. I was told Academy Sports wouldn’t provide me the full value because I did not have a receipt or the card. I asked the reasoning for this. The associate said it was because they didn’t know if I stole the merchandise or purchased the merch elsewhere and trying to rip Academy Sports off. I walked out. Horrible return policy. Poor customer service.
Great selection of items. Reasonably priced. Friendly staff that are willing to assist.
The guy who helped me at the gun counter was very helpful and attentive to everyone who walked in.. He did a great job at keeping the line moving..
No masks... I understand it’s not a federal law but if you’re a business that doesn’t enforce masks, you don’t deserve to stay open... shame...
Best quality and price on deer corn.
Great place as always. Never disappoints
I went inside academy to find some new workout shoes. Ronnie, the footwear lead, approached me quickly to assist me with my needs. He was very knowledgeable about his department and knew exactly what I needed. He displayed excellent customer service and explained the foot type I had! I will be back to purchase more items and hopefully he will be a manager soon, this man gets the job done correctly, great job!
Stopped by to check the store out and noticed some employees not wearing masks. An employee at the front door was handing over flyers to text for savings. The store layout is very crowded and hard not be walking into someone. The store may be clean but I left because I didnt feel like it was a healthy place to be. On top of it, most customers arent wearing masks and unable to stay away from them at a comfortable distance.
Pretty good prices for what I was looking for.
Good prices and good things.
Wife spends way to much money here lol great name brand clothes for kids too
Great customer service!!
Clean, organized and not busy during the day
Great prices, selection and people.
Shopping during the holiday season and having to wait 30 minutes to checkout because the store only had 2 checkouts open on a Saturday.....hmmmmm
Very poor customer service
Could look around here all day
Customers were a bit on the Kevin & Karen side of entitlement. Customer service was great and the workers are exceptional.
Been looking for some weights for my spouse to have when he’s traveling on the roads. Most places have been out of stock since COVID which has been the same situation for this location. After having a conversation with both Ronnie and Shaun regarding their inventory and shipment days, Ronnie spotted the last two adjustable dumbbells. Both men were very pleasant and helpful. Had to grab them up real fast before someone else did. Lol. Never a bad experience with customer service when I shop here.
L ove the stuff
Impeccable service from start to finish! I was greeted by about 5 different employees throughout the store. 3 individuals who stood out the most were the manager Geoff, and associates Boquee and Kim! Very polite, helpful, and just great to speak with. Boquee even pointed me in the exact location of what I was looking for! Thank you for the great service! This is obviously a team that works together and makes it a point to put the satisfaction of the customer first!
They have so much stuff and it’s inexpensive unlike Dick’s