Absolutely amazing fast and very nice. Super friendly I prefer here over ups & FedEx

The lady that was there was very kind and sweet. We had a great chat while doing business.

She seemed friendly. BUT I was shipping a few documents and asked for FedEx envelope shipping. She prepared the label, put my docs in the envelope and then hit me with $20 to send from Ksaw to upstate NY. I shudda asked for the price ahead of time. I told her that and she said that was the normal price. And it will take 5 days to get there. Next time going to the past office $11 for same service.

Amazingly friendly and professional.I use this store for all my mailings, notary and supplies

I have been a Pak Mail customer at this location for several years. The owner, Sabina, is always very friendly and courteous.The service is always prompt and professional, the store is very clean and organized. My packages have always been delivered on time and without hassle.I would recommend this store to family and friends for their mailing needs

Reliable, Professional, Always happy to help and always willing to go above and beyond. It’s a joy to know you can count on someone with your mail/ faxing etc. Overall great service! I highly recommend coming here you won’t be disappointed:))))))

I have shipped cars across the country and packages nearby and always had great service here. Sabina is a one person army there and honestly, I dont know how she manages it all.

Wonderful, wonderful experience!! Not only are the prices much better but the customer service is amazing. The sweet employee at this location helped me repackage so that I could get a much better price. She was incredibly kind and helpful!!! Just an amazing experience! She deserves a promotion!!!

Always great customer service at this location. Even when the store is packed, the owner acknowledges everyone saying she’ll be with them shortly. She answers all questions and is very professional.

Not one is price listed on her boards or website for business services? Why? So Sabina can scam people depending on her mood. If possible I’d give NEGATIVE stars. She is abusive and you are over charged me. When I spoke up I was called a derogatory name. STAY AWAY. FedEx and UPS are cheaper and more professional

Awesome service!!Great attitude and very helpful.Thank You

This is a great and safe store to drop off your packages Sabina takes really good care of me and my stuffs.I recommend.

The absolute worst service! This women who I believe is either the manager or owner is very rude and unprofessional. Its very unorganized in there and packages are everywhere! Honestly I don’t think anyone’s packages are being sent out because they’re all over the store.

THE WORST CUSTOMER SERVICE EVER!!! I am livid... if you have a problem servicing certain customers or youre simply having a bad day CLOSE YOUR BUSINESS!!! RUDE

Asked if they did Amazon returns. The lady at the counter said, and I quote, We can. I just dont feel like it. Then she walked away. I wish I were making this up. Yep, NEVER going there again.

Absolutely the worst place to go to. Save yourself the pain and suffering and go to an established and cheaper place like UPS or Fedex. Sloppy management and terrible customer service.

DHL had a bit of a tracking issue with my package and I was given contradictory information about its whereabouts. I was told I that it was being sent to Pak Mail for point of service pickup. So I called Pak Mail to see if they had indeed gotten my shipment and proceeded to get yelled at by the woman answering the phone. She wouldn’t let me get a word in edgewise and I was finally forced to ask that she “please stop yelling at me.” I couldn’t understand what she was saying when she abruptly hung up on me.I don’t think I’ve ever encountered such a hostile attitude from someone representing a business, hence why after many years online I’m leaving my very first Google review.I’d sooner walk a package to it’s destination than use Pak Mail.

Worst place to receive a package at. The owner/ manager is very rude. She is very incompetent and does not care about giving good customer service. The place is also very dirty and over priced.

UPS took the initiative to deliver a package to this store without my request. I get a delivery notice that its there. The clerk at the store starts by asking if Im sure the package has already been deliver. Then needs a tracking number to go find a package in their own store.

I have had 2 packages delivered to this store because I was not home to sign for the package when UPS Originally dropped them off. The same lady has been at the desk both times I have gone here. She is very rude and unprofessional. On my second visit I got my tracking number for a ups package mixed up with a USPS tracking number. I gave her the USPS number accidentally. She repeatedly stated that that wouldn’t have been the tracking number, kept demanding to see the tracking number. And by demanding to see it, I mean demanding. She repeatedly said’ “I have no idea why you came here.” She also stated, “I just unnecessarily looked through all of our boxes” when we both realized I had given her the wrong tracking number.

Always receive the BEST service here. I used to be a mail carrier and I prefer the wonderful customer service at this location. Thank you for taking such good care of all my shipping needs.

I will never use PakMail again. I made 2 paintings to send my mom for mothers day and I didnt know where to buy a box large enough and how to wrap it properly so that it didnt destroy my paintings so I decided to have it done by whoever I chose to ship it. I planned on using UPS or FedEx but PakMail was close and I heard it was nice from my stepmom. I also work next door at SuperCuts so I figured why not. After weighing my items that couldnt have been more than half a pound, she tells me it will be $31 give or take to pack it and ship it to Florida. I thought it seemed high but its for my mom and mothers day and I wont be sending packages all the time so I agreed to the $31. After she rings me up I see that its being sent through USPS and again I feel like $31 is way too high of a price but I keep reassuring myself its fine because its for my mom and shes worth it. The woman working never offered me a receipt and today I checked my bank statement and it says $40.50. $10 more than what I was told! IT DOES NOT COST $40 TO PACK AND SHIP SOMETHING THAT WEIGHS LESS THAN A POUND! I am so furious right now! I definitely dont recommend coming here.The woman did refund my $9 but only after raising her voice at me and all but calling me a liar because she can apparently never make a mistake and forget to hand someone their receipt.

I needed to renew my passport asap and went here to paid the expedited shipping, thinking it would be sent out quicker than USPS, I was wrong. I paid the premium and my package sat there all weekend, I checked the tracking number and it never left the store, I called and called and the owner Sabrina said it would be leaving soon. Monday comes and the package is still there, it was literally right in front of me with another 50 packages that has been sitting all weekend. After retrieving the package and asking for a refund, Sabrina refused to give me a refund. I took it to USPS and it was only charged a third of the price and was delivered in a few days. Stay clear of Pak Mail or youll get ripped off.

Called to check the status of a box that, according to the tracking number, had not left this location. I was basically told by Sabina that they dont know and its not their problem. She wouldnt even double check for me after I explicitly asked her to, and was rude about it. Never going back. Good thing there is no shortage of UPS stores around...

Sadina I think her name is was EXTREMELY RUDE! I called about a “sorry we missed you note” I received on my door so I called to ask a few questions. She then said cut me off told me to track the package online and hung up on me. I called back to ask her name and tried to ask to my questions she then cut me off AGAIN and said I was taking too long to ask my question and hung up on me AGAIN!!! IF I COULD GIVE 0 STARS I WOULD!!!

I have been coming to this pakmail for 10 yrs now and the service is reliable and always the same person every day. She is always pleasant and helpful. I trust her to take care of my packages. I moved away about 30 minutes and still come back here to ship stuff.

Most ridiculous charge EVER. I come into the store to drop off a package, and I was in a rush so I didnt tape it together beforehand. I kindly asked the lady to tape the package, and she said That would be a dollar. I said, Excuse me? and she insisted that taping the package had a charge. Appalled at such a request, I had to run back into my car and scrap up the change only for her to rip ONE PIECE OF TAPE and place it on the package. One dollar for taping a package??? For ripping a small piece of tape??? At least UPS offers to do it for free. It was truly a waste of my time. I honestly should have just run out, gone home, and done the job myself. To this day, I am still very frustrated with the ridiculous charge. It really dug a grudge deep in my heart and I find it hard to get over. How incredibly inconsiderate, that woman.

The owner of the store tried to charge me for sending an Amazon return. When I friend to explain that it was prepaid she raised her voice & made a few excuses. I ended up just leaving. Terrible customer service and possible scam going on.

The lady working there was rude, unprofessional and racist. She lost our package and instead of apologizing she was rude . I filed a complaint against her . Plus she left a racist message on my answering machine which is a good proof for complaint I filed against her and her business.

Sabina is awesome! I had to do several notaries and have shipped grandchildren boxes all over the country. She is always helpful in finding the fastest and most affordable way to do this for me, and was also great about helping with the notary papers that had time constraints. Cant say enough good things about Pakmail and will continue to use them for all my shipping as well as notary needs!

I have been coming to this Pac Mail for the last 2 years almost monthly. Service is always pleasant and immediate. I am never there more than a couple minutes. Highly recommend this location.

The Lady Sabrina was wonderful ! She went above and beyond to pack a stained glass windowand let me help her and participate in the whole process to reassure me that it would be secure.I thank her whole heartedly and I will come back to mail my packages.Gabrielle Callahan

Sabrina is simply amazing. Her customer service is second to none. Every time I get my mail I get reminded how far a little kindness can go. Highly, highly recommend.

Slow service. Been here several times and service is always very slow. Last time there was no one at the store and a sign on the counter that said they will be back soon.

Ive been coming to this Pak Mail location for several years and have had nothing but great experiences. Sabina is very nice and knowledgeable and helps me figure out the best option for what Im shipping. Ill continue to use Pak Mail for my future shipping needs.

We have been coming to this location for a few years now since we have a mail box with them. I have nothing but good things to say about the service that my wife and myself get from the owners. We trust Sabina, I do my business in there ans the bills me at the end of the month, its perfect!! I highly recommend this location.

I went to this location several weeks ago to mail a birthday card to Europe. The woman attendant calculated the cost and I paid in cash. She put the card in a tray under the counter and told me they would put the postage on it.Guess what? Today in the mail I received the birthday card back at my home address as return to sender for postage. The lady didnt put ANY postage on it.I paid them $3.50 for absolutely nothing. Will never use this place again.

Customer service is exceptional. I have been a customer for over 10 years and Sabina has tended to every need. I have shipped vital information to my son, daughter and relatives and never once had to worry about it getting to its destination.

All I see if people blaming Sabina for their own mistakes! She’s awesome and willing to help with anything! Also a very nice lady to talk to. Her place feels like home. I love it at Pak Mail Kennesaw

Sabina is an awesome women! Her location is so convenient. She works hard and never holds up the line like lazy UPS store employees!!

I meet Sabine when we moved to Kennesaw 11 years ago. She has always handled both our personnel and business shipping with 1st class service . And over the years has become a good friend. It did not matter if it was large computer / furniture or small glass Christmas gifts. She made sure it was sercure and safe always resulting in arriving on time and all in one piece. I highly recommend her for truly caring service for all her customers.

Consistently does not open on time. I have been several times and waited up to 15 minutes past the opening time on their door sign. Have had to leave without mailing.

I have used this pakmail for years. Great service. I highly recommend.

Very professional, courteous, very helpful and a thorough knowledge about everything you would want to know about packaging and shipping.I highly recommend doing business with them.

DO NOT ever use this location to send a UPS package. Sabina sold me a $14 box to ship my items in. She packaged them for me then proceeded to guarantee that UPS would be picking them. That never happened. I can only assume she kept the items. UPS has been conducting an investigation for two weeks now, and still cannot track down the package. When I went into this location last week; I was told by Sabina that I should have been more careful when shipping something. REALLY??? Horrible customer service... not sure how she has been there so long.

Dont waste your time and money! We had two priority mail boxes from USPS. We took them here since the post office was closed on Saturday. We would have been better off to wait until Monday and gone to the post office. We paid $40 for 2 packages that at the post office would have been $26 and they didnt even send it priority mail. We mailed it on Saturday and the packages are being mailed to a city two hours away and they wont arrive until Friday. Priority Mail is supposed to be two days not 5.Update - Our Priority mail box was rewrapped in brown paper and sent not as priority mail even though we paid for Priority mail. Ridiculous.

Sabina is always welcoming, smiling and just an absolute pleasure to deal with. Very professional.

Sabina takes care of customer as her own. She might not be the cheapest but will give you her all in servicing. Way to go. We need more places like hers who go out of her way.

Sabina is always there to help. She explains everything in detail and loves all her customers. If you need a mailbox this is the place to go. Its $150 cheaper then UPS Store!

I went into purchase a number of those express mail envelopes. The woman wouldnt even look at me and I was unsure of what I was trying to purchase. She said 18.95 (I think). I told her I had seen them, I thought, for about $8. She said then get out and buy them there.I was stunned and left. Never again.Next door at the grocery store, I asked a clerk if shed ever been in there. She laughed. Not a good experience.

Very unhappyClosed on a Saturday even though everyone else is openedYes it snowed, but wasnt even bad to justify closing the store..they dont care about the customers and experience

Sabina is the greatest! !! Very caring, very respectful, and very great customer service. I would highly recommend that you trust in her services at pakmail kennesaw! ! Thanks for your years of top notch customer care Sabina from me and the family!

Ive been there several times when theyre suppose to open (9:30), but the store is never open on time. I also tried to drop off a package mid-day and they were closed as well. There was a sign on the door with a phone number to call, so I called the phone number. I inquired as to when the store would be open, and was told me to just leave the package outside in front of the door. Sorry, but no way am I just leaving a package outside the door. Thats a great way to have your package stolen, and theyre wouldnt have been any proof that I left the package there.My interactions have always been with the same person, Sabina, and shes been extremely rude on numerous occasions. Ive continued to go back because its conveniently located, but I cant tolerate the horrible customer service and lack of professionalism any longer.

Sabina is a liar! She said my package would go out same day. That did not happen. Prices are highly inflated. But, I can only blame myself for walking in there. Lesson learned.

Sabina is absolutely AMAZING! Shes professional, friendly & knowledgeable.

Sabina is helpful and on top of her game. Always a pleasure

Cant open on time, too lazy to turn off OPEN sign. Lost a customer for good.

Very good customer service....

Rude customer service ! Every ups I go to always scans my Amazon packages and they are suppose to package them! Lazy and told me to go to Kohl’s! Waste of time!

Sabina provides the best customer service and truly cares for all her customers. PakMail in Kennesaw is top pick over the UPS store.

Very frustrating process. When I drop off an Amazon return with UPS, they scan it, provide us with a receipt, and I shortly thereafter (usually within 20 minutes) get an email that they are processing my refund. We dropped off packages 4 days ago with Pak Mail, and were just told to put the boxes in a pile. We still havent received Amazon notification. I called in just to inquire about this and was told it wasnt the owners fault, no one has any problems but me, and its a 25 year old business. I just wanted to verify it would be received and would have been relieved to hear a confirmation that since it is a smaller business sometimes it takes a couple days. Just a confirmation. But her unhelpful and defensive annoyance with my question was very unnerving. Hope my packages get where theyre supposed to...

Great service. I have been a customer for ten years.

Horrible experience... Sabina I believe is her name is really inconsistent. Every time a package gets dropped there depending on her mood she will ask for certain paperwork. Then the one time when she reached needed to get my license and tracking number because it was a check that was mailed she didn’t even bother getting my license. Worse customer service and attitude to make it worse.

Wonderful customer service! Very helpful!

I use this location 3 to 4 times a week for my Ebay and Amazon businesses and they are always accommodating.

Worst experience ever. I called the lady there she said she couldnt check if my package was there and hanged up. I had to drive to drive 20min just for her to tell me what she could have told me on the phone. UPS should stop working with them. So inconvenient

I only encountered one staff member but they were short and rude with me on multiple encounters.

Thank you Sabina for your work!

I left a Christmas bag with an iPhone and chocolates inside, with no box or packing material and Sabina completely took care of it. The package arrived on time, with all the contents intact.

Very rude workers!

Sabina is always kind to me and my small business

Nice alternative to the P.O.

Great folks