Poor customer service after 30 minutes trying to get help a nice gentleman helped me. The man in appliances was rude and did not want to get off his stool to help. I wanted to buy a freezer but he could not be bothered. This would have been a 1 if it was not for the gentleman[ did not see a badge but he was a ginger] and young man who helped me to my car.

Good shopping experience, unfortunately they didnt have everything we needed! No cement blocks or 50 amp plug ins, so had to go elsewhere.

Great place if your building. However due to their popularity they run out of stock frequently. Have to do a lot of online ordering to get products.

Would have probably been a better experience if it was not so hot in the store seemed cooler outside in July heat

Great store with helpful associates and a selection that covers most folks needs.

I shop here a lot purely for convenience. If you know your products this can be a good place to purchase building materials, but the staff is hardly trained in whats the best and how to use it.

Worst home depot Ive ever experienced. The store is always completely unorganized, as in stuff in every isle that still needs to be put on the shelves. Any time Ive asked a question to any employee they do not have an answer and its like Im bothering said employee. Which I dont understand because last time I checked that was your job you signed up for... customer service. The store drives my ocd/hard working/prior customer service worker self absolutely bonkers.

Good Home Depot, clean, organized, and coming from out of town easy to locate what you are looking for. Good help and well stocked, checkout were kept small, good selection of everything

Great service. GREAT STAFF. Curbside worked well. They loaded my goods and took the waste away for me. Home Depot is a great place to shop in the Hill Country for all your building needs. Thank you Home Depot.

I have been in here three times in the last two weeks and cannot find anybody to assist me without having to ask somebody to find somebody to assist you. This morning the young lady said she called a couple of numbers but nobody picked up the phone. This place is terrible. Go to Bernie where theyre squared away. Worst customer service I think Ive ever experienced.

Home Depot usually have everything I need I just love going there.

A panic for pool chlorine these past two weeks has created a problem. Weve gone to both Boerne and Kerrville stores as well as Leslies Pool supplies and didnt find the product we were looking for. There was supposed to have been a fire in a Louisiana chlorine plant that caused the shortage. Otherwise, you can find most of your supplies here.

Things cost too much with this administration.

Flooring dept was very helpful and had exactly what I needed for my project!

Good customer service. Fairly knowledgeable. Delivery times right now are a little bit long.

They are all so nice at The Home Depot, and so helpful!! Just walking in there and smelling the smell of the wood makes you just want to go and buy a piece just for the heck of it!.. 😆!!

David in tool section absolutely super.

It was fine, got HELP this time usually cant. Was very nice guy & very helpful.

Great DIY place!

Great customer service. Didnt have to spend hours looking for an associate to help.

Great place to shop and find whatever you need to do home repairs in your home or your lawn .All the people that work there are very helpful to help with your needs 😃.

Got friendly service and the store was clean and well stocked.

The help was pretty lame. I asked for help but was just sent to whatever eisle. I had a hard time finding things and covered the entire store. And so many items had no prices on them. The saving grace was Carol who was working the register. She asked how I was and I said frustrated. She asked why and was so kind and helpful with trying to get all I needed. She even gave me a $10.00 discount for my frustration.

The staff here are great. Very helpful and friendly. I like the self checkout option so I usually choose HD over other places in town.

They always have what I need...and a lot that I dont but get anyway! 💯

I have been to other Home Depot’s and they are usually really great, but the service is not good at this one.

Good selection of tools

The go to place for home improvement. If youre looking for knowledgable help, its better to go after five as it seems the people working that shift know more.

Not ready for the people yet, Covid really knocked them down a peg.

Had to get a new rake and some seeds. No problem finding all we needed.

I found everything I needed staff was helpful and it was clean

Has what I wanted.

Very friendly, rusty in plumbing is very knowledgeable,Only complaint is takes a while for special orders to come in.

If I could give this store a zero I would. We have done a lot of business with Kerrville Home Depot. I went to return items that had been purchased. They could not find it in the system so I provided all the information for them from Home Depot online. I gave them everything they asked for SKU, Item Numbers, etc. The management is absolutely worthless and could give me no refund and absolutely no answer as to why! My family and I will no longer be doing busy with this Home Depot!

We went to this Home Depot on 1 July 2020. Oscar M. in lumber was Awesome! We had a pretty long list. He helped us find everything on the list and helped us load it properly. Great Customer Service!

I love 💘 home depot

One of my favorite places

Very disappointed due to the fact when I asked for help to locate an item he just told me where to find it didnt care to show me

One of my favorite ones in the world

Very Dissatisfied! Ordered A washing machine online for delivery. Said it would take over a week. No problem with that, we will be ready by then for sure. Day of delivery they stated it would be here between 2 and 6 PM. 5 o’clock we still hadn’t heard anything, no phone call so we called them. They were unable to deliver and postponed it For another two weeks. Will never order for delivery from this Home Depot ever again. If I could give them zero stars I would.

Very nice and attentive

I had a cabinet design appointment with Ginnie Tatton.1. On line appointment scheduling was fast and easy.2. Design consultant was very knowledgeable and offered great customer service. Ginnie was great.

I really like this store, because there are everything.

I always give 5 stars because my wife is a supervisor here for 14 years so I might be a little biased.

If I could give this store a zero I would. We have done a lot of business with Kerrville Home Depot. In September we purchased $5000 worth of washing machine and dryer. As of November 21,2020, we still do not have our products. I have made arrangements to have either myself or someone else here at the house on the designated delivery dates....no shows! No phone calls...oh, the delivery men claimed they call but the phone was never unattended, and there was no such Caller ID number on the phones. This last attempt, a Ruby Alvardo, called and said he would be at my house in 20-30 minutes. After two hours I called him back, 4 times, and he never answered or called me back. According to one of the managers, Mr. Alvardo, claimed he had called and no one was home. After many calls to Kerrville Home Depot, I spoke to Dwight and Aaron, managers, on two different phone calls. Very polite young men and promised to look into this and would get back with me in the morning....Morning came and nothing. So, I got in the car and drove into town and confronted Aaron, because Dwight had passed me off to Aaron. Aaron could not remember even talking to me or what the situation was!!! I refreshed his memory and after he made several excuses, I made his life more simple and cancelled my order...One less problem for his small brain today! I then drove to Lowes, bought the same washer and dryer and had the option of taking it with me or having it delivered. Not only that, but it will be delivered within 7 days...and the best part was that it was $600.00 less than Home Depot. My family and I will no longer be doing busy with this Home Depot!

Its hard to find an on floor employee to help you find things and when I did some didnt know where it was but other than that the cashier was delightful.

Good store for moving supplies. Usually had to hunt down someone to load cart.

Had a good friend help us out with finding, loading into cart, and loading into trailer. Henry deserves a raise, in our opinion. Very friendly, very helpful. Need more people like him!

Well stocked and ran.

Stay away from this store. They do not enforce the face mask directive, and you are may get sick. On July 7, 2020, I watched with amazement as an employe spoke with a man who was not wearing a mask. The employee never once asked the man to put on a mask.

Nice place to shop for construction goods

Usually go to Lowes but they were out of many things. So I went to Home Depot, store was well stocked and plenty of friendly staff. Much better experience!!

Has what I’m looking for 95% of the time

Very clean, very fun

Terrible customer service. Just hoping this isnt a new company wide issue with Home Depot.

Joe the door greater went above and beyond my expectations when he assisted me with loading my new lawn mower in my car, it was barely able to fit, but he made it work and I’m so happy he did. If it wasn’t for him I wouldn’t have been able to get it home!

Bought some heavy shelving online. Order was ready very quickly and they had us pull up to the door and loaded them in our truck. Great service all around.

Would not give Military discount on lumber and pluming fittings. Left cart at check out and went to Lowes

I made two trips, Friday after work and Saturday. Had almost immediate help by my side both times. Adequate staff at the register..I went to Lowes the previous weekend. No assistance and only one register open. I gave up and left.

Shopped for potting soils, plants & chemicals today. Good selection & helpful staff.This covid 19 propaganda & mask wearing needs to cease though.

My favorite. I can spend hours.

Their employees are friendly and knowledgeable and dont run off and hide when you need help. Home Depot is my go to place for building supplies.

Really like me some HD.

Cause u can buy just about anything your looking for all in one place

Friendly helpful personnel. Clean store and attractive easy to find merchandising. Always find what Im looking for.

Its a home depot! Do you want cheap knock offs of famous appliance brands? Good neither do I. This place is decent and big so it almost always has what you need.

The elderly gentleman working in the flooring department was not helpful what so ever. He did not want to give any information on pricing without measuring first despite me knowing the exact sq footage needed. He was extremely disrespectful and now Home Depot will not get any of my business for my house renovations.

Very well stocked, friendly atmosphere

The lady named Jamie who works at this joint, was helpful, all business and straight to the point! She took care of my return with ease and great care, I’d shop here again as their staff is quite fair.

They have everything a 1 stop shop

This Home Depot location is well run and organized.

Easy in easy Out . Found what was looking for right away ......

In and out no big deal

We love Home Depot and prefer over their competitors.Arron, an employee with the Kerrville Home Depot helped us out by cutting down some wood.

They have what i need with good selection. They need more checkouts open although self serve works good to hard to get big lumber through.

Always have everything l need

Most of the time i always find what i was after. However this time and the first-time they didnt have what i needed. Yet it is always a great place to shop.

Got what we needed and got out staff was helpful when asked

You can find almost anything your looking for here

Worse customer service I ever experienced in all my times there. Needed window and couldnt get anyone to help me . Got sent from one department to front only so she could call 4 people and none able to help. Disappointed was trying to get window for my sister in law to help her out

Home Depot is great. I searched all over town for the right barrel fuses for my house. not one place had the right ones, not even the commercial electric supply stores. Until I tried Home Depot. They had them and every other type I could imagine.

Its home depot. I mean cmon really. But pretty clean and nice people

The folks here are always friendly and helpful and the selection of stuff is wide, varied, and interesting. Prices range from WHAT? to Ill take ten at that price! so visiting often can score you some great deals.

Very helpful staff. We had to go to the Pro section to special order a Clopay Entry Door. No issues at all.

Great service. Jack and the crew are always helpful

Berry good

I dont have any complaints but the employees are not helpful unless you track one down. The store is clean and the parking lot is easy to get in and out of. Its a clean store and everything is where it should be.

I love Home Depot. The staff are always nice and very helpful. Home Depot is also my husbands toy store.

Ill never complain about our kerrville home depot again! It is way more organized and efficient than other locations! Im currently 4hours away and this homedepot located in Midland is nothing but a cluster. 45 min waiting on material because all the isles are closed and the employees are fighting over the forklift. Keep up the great work kerrville! Yall are awesome!

Will find everything you need here, the prices are abit higher than Lowes.

Terrible customer service. I tried to return something. I even had a receipt with the sku, but because it wasn’t in their system anymore, they wouldn’t accept the return. It is even still available online.

They dont make you wear a mask. 10 stars for that.

Sabrina helped me alot. The guy in plumbing was super. An easy visit made better by good help.

If youre looking for a surge protector with a flat ended plug, this is the place to go! No line checking out, staff was friendly.

Seems to be getting better...still a Long way to go....????

Always find what I need. Store is always clean. Good customer service.

I use it like a big hardware store, but I dont charge there unless I have too.

I have noticed that stores are not able to stock things they normally stock. Home Depot didnt have an assortment of Terra Cotta saucers for pot plants

They always have the items I look for

Home Depot has high prices shop around