Went in for an oil change and the service was spectacular! Very nice people and my car was ready ahead of schedule. It’s a small dealership but they treated me like a person not a number. I will be returning for my next oil change and then buying a car from this hometown dealership . Very happy with the experience.
They always do a nice job keeping my cars in good shape. Very nice dealership.
I was very please with the professionalism of Julie, my service advisor. Everything was great.
The work on my car was completed promptly and properly. This was my first time using Key West Toyota, but I’ll definitely be coming back. Everyone I encountered was both friendly and helpful. We are fortunate to have such a great Toyota dealership in the Keys!
I purchased a car from Alex and the team at Keys Auto Center last week. Alex was very friendly and helpful. He was able to answer all my questions and was very considerate of budget and practicality. Ultimately, we were able to find a new car that I love! I would definitely recommend working with them, next time you’re in the market for a car.
GREAT CUSTOMER SERVICE THANKS 4 GETTING MY BABY BACK WORKING.....
I have been using Key West Toyota for my service needs for many years now. The staff is knowledgeable, professional and always on top of things. We are so lucky to have them here on our little island!
Awesome service.. need 2 recalls taken care of, only took then only about 4 hours 👍I could have ask for better service.
We have owned Toyota’s since 1974 (Landcruiser). Best autos on the market. Over our 33 years in the military and over a dozen service shops we have never had anything but the best service.Key West kept the trend on our first visit. Service superb. Julie and Beth delightful and super professional.Thank you!
Great service department. They get you taken care of fast and with a great personal touch. Thanks ladies!
I must admit that every time I take my car to key west Toyota I leave with my problem solved. I am satisfied with their service.
Julie services Toyotas and she is great.
I had a great experience at Key West Toyota! As a single mom buying a car, I dread the interaction I’m going to have with the “sales man”. Well not here. Ray was the most genuine sales consultant I’ve met. In all honestly it was like buying a car from a family member or someone I knew. I left with a 2021 Toyota RAV4 and not a moment of buyers remorse. Anyhow, from start to finish the whole process was seamless! Request an appointment with Ray and expect someone who listens and does a great job. Go Key West Toyota.
Julie with Toyota is amazing and probably needs a raise. The boxer in the office is adorable and the lady who checked me is hysterical!
I had such a great experience purchasing my car from Key West Toyota! Ray helped me every step of the way. I actually found the perfect truck I had been looking for while I was on vacation. I wanted a Toyota Tundra TRD Pro in Lunar Rock. I was so thankful that it was available and at a fair price. Everyone I worked with was down to earth and very transparent throughout the process. I couldn’t believe I found my dream truck at the Southern most Dealership in the country! What a cool story! I cancelled my flight and drove her home. Needless to say, she’s a Key West mermaid and I love her! I can’t thank Key West Toyota enough for helping me get such a beautiful vehicle. I love love love it!
They are always efficient, keep to the schedule they give you and go above and beyond to treat you right!
Every time I have come here it has been an excellent experience. I have had to come here for various recalls and unexpected car issues and they do a good job. The staff is helpful and have good communication. Not like other keys businesses.
I especially appreciate the kindliness of your Service Advisor, Julie. There was a time, about a year ago, when I had been told I needed a new battery. She got in my car, started it up, and said, You donf need a new battery! She saved me $200!This time she gave me the same kind treatment. My car was towed in. The necessary work was done in a timely manner. I am thankful there is a Toyotaservice center with efficient mechanics, AND a kind Service Advisor. God bless you all.
Fast, courteous service. I finished with my vehicle sooner than I expected😍
Great in by the whole team! About as painless as buying a car can be.
Julie was great, as always. Jasmine was also great! Thank you!!
Service was spot on however, my husband dropped me off and when I called for the shuttle service to pick me up I was told there wasn’t any! I’ve used this location before and they took me to town AND picked me up. So, my husband had to leave work to bring me back. Not good customer service. They seem to be short handed with help. Phone rings many times without being answered.
The staff and service was excellent and completed the service in the time period stated.
Excellent experience interacting with the website, sales team, sales manager and finance manager. The test drive and delivery process were engaging and informative. Readily recommend the dealership and will return if in the market for another vehicle.
We have been taking our Toyota truck to this location for many years. The staff is fantastic and we would like to specifically point out Keith thank you.
Julie was very nice and our car was done very quickly
Super customer care, Im satisfied with the level of service you provide. Really nice people thanks Mrs. Brenneman, the full car service was excellent.Clean neat waiting area excellent value Key West Toyota
I went for a recall, and Julie at the service desk, who set up the appiontments was friendly, professional, articulate and detail oriented. My truck was done in a timely manner, and very thankful to have them and a Toyota.
Great job. Julie is so helpful and pleasant to work with
My experience has been top notch. I had to make a decision during a very difficult time in my life. The salesperson went beyond his duties and became a personal friend. I would like to personally recommend Ray as he was so knowledgeable and helpful and in my case understanding.
The service attendant I’m sorry I don’t recall her name is absolutely wonderful and has been every time I’ve been to the dealership. My appointments have been seamless thank you
Very pleased with efficiency and honesty from all involved. Justin “ sales”Eric “ manager “and the finance guy can’t recall his name at moment we’re all friendly honest to the point. Probably be buying my wife a new car there soon!
Sales process was simple. Car selection good. Finance department very efficient.
Julie in the service center gave us a straightforward estimate of the most important things to fix to do a check up on the vehicle and gave us A compact timeframe in which the car was ready!
I could not have had a better experience at Keys Auto Center! Everyone from the GM, Sales managers, my sales person, and even service writer had my best interest in mind when leasing my new 2021 Toyota Tacoma! It’s a great truck and I couldn’t be happier. It’s like my salesman could read my mind when it comes to my needs in a vehicle. Even the detailer “Mundo” took extra special care of me and my new truck. I couldn’t say better things about this dealership. Two thumbs up.
The best service and the best price in key west all the people that work there took they time to really explain everything correct and was really nice experience
Great service. Friendly people
Was able to drop off my car 1/2 hour early:-)Staff was very courteous. Was called before noon to say my car was ready. Very pleased with the experience!
I brought my leased Toyota Rav 4 in for service today. Everyone was very friendly, polite & efficient. Was told it would probably take 2 hours, but they finished in even less time. Car & paperwork were ready & waiting for me when I went back to pick up my car. I’m very happy with the service I get whenever I bring my car there! Thank you!Had to bring my RAV4 in to Key West Toyota again today (5/27/21) due to a safety recall. Once again I couldn’t ask for better service! No wait, friendly and quick! 2 big thumbs up! 👍🏾 👍🏾 Thank you! 😎
The whole sales team was so helpful and friendly. They stayed late so I could have my new car the day it hit the lot. 2nd car purchase from this dealer. Could not be happier.
Were down in Key West visiting and had a problem with our vehicle, Toyota Sequoia. They fit us in and fixed the problem and did an oil change as well. They let us know what the issue really was, corrected it, and the total cost was less than the quote. Julie, our service advisor was great. We have no problems recommending there service department.
I told the exactly what I was looking for. They were patient and kind. I highly recommend them.
The whole team at Key West Auto Center are amazing, especially the sales consultant Ray Tatum. I found myself in a jam and he was able to get me out of it and put me in a car the same day. It was exactly what I wanted and needed and he’s entertaining to!
Best car buying experience ever! They make you feel like a friend and bent over backwards to make it easy. I wont go into the specifics but way above and beyond!! Thank you Alex and crew!
We were looking for a replacement for our Honda and met Ray Tatum who listened to what we wanted and found the perfect car for our needs. Every aspect of the purchase was made very easy for us and we appreciated the care they took. Good place to go.
Julie was awesome- quick, friendly, professional and a life saver for our rented Camry!
Once again very pleased to do business with Key West Toyota. I told them that I was a local, and had been dealing with them and their predecessors for 25 years, and I didnt want to hassle or haggle, just tell me the best deal they could give me. They did, and it was far better than I expected, even better than the ads from the Miami shops. I could not be more pleased, and give them my highest recommendation.
I found the Key West Toyota service department excellent. They are friendly and timely. Very good place to get your car serviced.
Great experience with Toyota. Justin was very knowledgeable and professional. Will recommend to anyone. My wife is happy!
I am grateful for the tenacity and patience of the new car sales team in finding the new vehicle that I have been searching for since October. The new 2021 Venza Limited is all that and a bag of chips! Well done Keys Auto Center! Thank you.
Better than a first time so nice lady helped me
I could not be happier with the experience that I had at the dealership! I was interested in a car here, but do not live close to this location. The process to trade in my old vehicle and get my new one delivered to me was smooth and did not take long at all! I would highly recommend Key West Toyota to anyone and would be happy to do business with them again.
Julie is always fast, reliable, and makes the experience effortless. Shes always remembers a friendly face. Key West Auto always gets the job done at an affordable price. I will bring my vehicle here as long as Im in key west!
Scheduling for my service appointment was flexible. The actual service appointment was fast and efficient. The sales staff were highly professional and attentive to my needs. I have no complaints from my experience.
I am absolutely 💯 Happy with my service. I broke down and was towed there. They were all very pleasant,professional, an able to handle a difficult situation. They got me right in an went above an beyond to get me back on the road that same day!! Julie was absolutely fantastic 👏 😀 ❤
We went in with a vehicle in mind and Walked out with a new car. Thank you Brian, Lee and John for making it happen. You guys rock. Very courteous and efficient in the whole transaction process. Forever grateful and I would highly recommend them. Michelle and Danilio
Eric and Alex went out of their way to get us the Toyota we were looking for! Great place to do business!
Ray made me feel right at home the minute I walked in the door. Amazing team from top to bottom!
Easy to work and excellent and explaining the cars features, etc.
Excellent service! Extremely accommodating... professional... thank you!
They worked very hard to find us exactly the car that we wanted to lease. Justin did an excellent job for us.
My family has purchased several vehicles here and they will always have my business! Everyone from sales, service, and management are friendly and helpful. They have also given me great deals! Give them a try, you won’t be disappointed!
U guys are a community Im really happy with the service that they all offer, great job guys. Words cant even imagine how satisfied I am with the staff and the vehicle, thanks again.
Absolute best. Serviced my Prius while i waited at very reasonable cost.
Thank you for your excellent service and kindness always!
Toyota key West is the best the service department unbelievable no waiting time and Blondie cant replace her she does one heck of a job ⭐⭐⭐⭐⭐
Wonderful service, friendly stuff! Super helpful, know what they doing! Many thanks to Ms Julie! Excellent experience!!! Very recommended!!! 🤗😊
Quick and friendly service!
Made the appt & they started work as soon as I gave them the truck. The staff was very friendly & helpful
Everyone here is very friendly and always provide excellent customer service. Every time I take my vehicles to get serviced they go above and beyond to accommodate me while I wait and the job is always done fast!! THANK YOU, THANK YOU!!
Excellent staff. Very good experience!!!
Only in for a service. Outstanding!
Excellent and rapid Service, would recommend to others.
Everyone is very knowledgeable and ready to help. Especially Julie in service. Everyone from the cashier to the porters are A+ in my book, friendly and always with a smile.
Our Salesman, Ray, was very courteous and provided an excellent introduction to our new Highlander (aka Hilda). He went out of his way to make sure our questions were answered.Ric & Kathy Coleman, NNK
My husband and I were greeted immediately upon arriving to the dealership. Logan, our salesman, was so helpful and patient as we were deciding what vehicle would suite our needs best! I had a lot of questions and concerns but they were all answered. I would highly recommend buying your next vehicle here, the staff was excellent and I left the lot with my brand new car 🤗
Julie is AWESOME! Professional and gets the job done. Thanks so much.
Vehicle taken in at scheduled appointment time and finished slightly ahead of schedule. Prompt service.
I had an issue with my car and brought it to the dealership. Julie was very friendly. She called me to explain what was wrong and gave me options and prices. The repair was completed quickly and Julie sent a car to pick me up. The driver arrived quickly and was very nice. All in all, it was a very positive experience and my car is fixed! I will definitely use them again. Hopefully, not too soon though :)
Good experiencGreat good truck great salesmanHappy camper
Thanks Key West Toyota Services, especially to Ms. Julie. Services is always professional and outstanding! Truly appreciate your efforts and awesome customer service!
Great location and great people. This is the type of place and business that purely exemplifies what the Key West community is all about. Thanks for the great service on my car.
Julie in the Toyota service is the best . I hope they pay her enough. They always give me the best service.
I’ve been having service with Key West Toyota for the past 7 years Always professional, especially Julie, she’s awesome. Thank you for your help.
Always super helpful and do awesome work!
AMAZING AMAZING AMAZING! Best experience at a dealership Ive ever had! I was in & out in what seemed like a blink of an eye! THEY EVEN GAVE ME CAFECITO!! I couldnt be any happier with my experience and MY NEW TOYOTA!! Thank you again!
I was a little lost, but everyone was very respectful and kind to lend a helping hand.
Great service, excellent communication
Have not had a bad experience here. Been a customer for about ten years.
Went in for a airbag recall, easy in, easy out.Very efficient
The work was done in a timely manner and the gal that I dealt with at the service counter, I regret not remembering her name, was very nice and really cared about her job.
The entire group we dealt with very professional and courteous to the point of staying an hour after closing to help us complete the deal so we did not have to repeat the hour long drive to the dealership.Nick, the sales associate, was on point having several cars within my range already lined up for me to drive upon our arrival. The other gentlemen were also exceptional.This was an ideal car buying experience and I would recommend this group in a heartbeat.
I was greeted with a smile and my service was done in a timely matter. I’d go back for service.
Top notch service on my 2018 Camry and 2018 Jeep Wrangler always.
Always great service here! I’m on time, great job, and out when promised.
Great all around experience with Keys Auto. Lee and Nick were top notch. I was an out of state buyer, and Lee/Nick worked with me on trading in my two vehicles and transporting my new truck to PA. I would recommend Keys Auto to my family and friends!
Easy to make an appointment . Polite, efficient service with a smile!
Great service! Took care of my car in record time! Thank you! 💁🏽♀️
Fast efficient service. Thank you!
Good service. Waiting room is cold ac and the service was spot on.