Horrible customer service thy dont speak to you when you walk in..I walked in here at 1240 to get a notarty. Lady didnt speak n was rude never did she say by the way we stop Notary at 1pm i walked out to me car at 1250 typed the letter waited in a long line Mind u lady is still there then at 1259 i want to print the document then thy guy say I DONT THINK SHE WILL NOTARIZE IT AT 1259..I WILL NOT BE GOING BK TO THEM..WITH HORRIBLE CUSTOMER SERVICE SKILLS..YOU CHOSE THIS JOB NOT ME. I SEE WHY U HV A 2.0 RATING

I had some birthday gifts to ship out and the staff was very helpful! I was in and out very fast and they were even able to package my gifts for me. I was also able to purchase stamps there which I was having trouble finding elsewhere. All in all a great experience!

Find another place, which I did. Always a line and they make people wait in the heat because of the mask requirement and limit of people in the store. Follow the science people! I have been there three times and today was the last. Ill switch to FedEx as the people are nice and know how to work. Today I was in and there are always a plethora of Amazon boxes stacked in the store. Today UPS and the mail lady brought additional ones and the counter was full. One kid working who was as slow as molasses and the other was focused totally on the boxes offering NO explanation as to when we would be helped. Try well be with you in a few minutes and at the very least greet customers. Five people behind me . . .2 outside in the heat. I was told USPS was not offered unless my package had postage on it already. Great location but very poor service. Im gone!

I came here to make copies of some of my art work and I was blown away. I have struggled to find an affordable way to do this while maintaining the quality of the print. I will definitely be recommending this store to my colleagues. Staff was friendly and knowledgeable on just the right copier settings to maintain the integrity of my illustrations. Thanks again!

Super helpful staff! Recommend!

I have a personal mailbox here. There seems to have been a recent change in the management because the crew here is much nicer. They always have packages ready for me as soon as I walk in. My small PMB costs about $30/mo. and they are raising the price in a few months which I’m not thrilled with but they are running a business and have to make money so I will pay it.

Just went in this evening and I must say Sharon was fantastic! She was very efficient and patient. I had multiple returns and had difficulties pulling up my return label, due to a cracked screen but she assured me if was fine and to take my time. They were very busy at the time so instead of making me come back she continued to take guest while I was retrieving the labels I needed. I am so happy I was able to get this done and am so thankful for her being so patient with me

Sharon helped us and made our shipping so easy & seamless! We would definitely ship our vacation extras from this location again in the future! Thanks Sharon & thank you Key Plaza UPS

After reading some of the reviews, I was hesitant to bring my package to this UPS store in Key West. When I arrived with my 35 pound package, I was greeted very nicely. Two women and one man were on staff and all seemed polite and convivial. They took my information and answered my questions without hesitation and seemed to get along with each other well. I’m wondering if there has been a staff change due to behavior of the previous manager. At my visit the manager was a woman, so not this guy who was described in the reviews.

Continuously receive fast and friendly service here. I have my QR code ready to scan at the counter and then they take my Amazon return, simple and efficient.

Came in to have some paperwork notarized and was greeted by a friendly staff. I was in and out in a matter of minutes, will definitely return!

I went in to mail a package, and the guy who was working just pointed to the scale that I was apparently supposed to put my package on without saying a word. Then he asked in a very rude tone, “Your name?” I said, “My name, or the name of the person receiving it?” He said, “YOUR NAME,” so I commented that he didn’t need to be mean and that I was just trying to get clarification. He said that he wasn’t being mean and repeated, “YOUR NAME?” rudely again. I told him never mind and that I wasn’t sending the package with UPS, and he shrugged as if he was happy he didn’t have to do the work. I left the store upset, and then I turned around and went back in to find out his name. When I asked him, he said, “Don’t have a name.” I couldn’t believe that he had said that and asked again, only to receive the same response. I asked his co-worker for the contact info of the store manager, and she looked over at him before she told me that he was her manager. I told her that that was too bad and left. I have actually experienced rude behavior from the same guy twice before. I don’t care how far I have to drive in the future to avoid doing business with this store, I will never set foot in there again. The only way I am able to post this review is to give them 1 star; otherwise, I would give them negative stars. Seriously unbelievably bad.

Excellent service !! in fast and out fast with no hassle at all. jhonny ruth and sharon were working and were all delightful! Thank you for making my experience great!

Awesome service 👍, Sharon helped me so much with complicated paperwork that I need ed, she was patient and courteous, thanks Sharon

Soo slow. Line out the door. 2 people at the counter with 1 not helping customers. It is the same every time we come here long lines and ignorant staff. I wish there was somewhere else we could go to to do our Amazon returns. Where do they find these employees? Truly a disappointment everytime I come. This time my wife had an appointment at 2:30 for the notary and was told that she was on break and to come back in 20 minutes after standing in line for 15 minutes.Edit: it hasnt gotten any better. Line out the door and 1 person behind the counter helping customers. 2 people in back doing nothing.

Not very happy with this place unfortunately only place to drop off packages for Amazon that I know of. Always lines and unfriendly staff. Today they were not to bad and must be new since I never seen them before.I had an appt to get something notarized but the person was out to lunch. It defeats the purpose of making appt if their person is not there. Everyones time is valuable it was not cool to waste mine.

This store is a joke. They must not have phones in there because I’ve called Several times throughout the day and have not gotten one answer

If you have hours of operation if 7:30am-6:00pm then open and close when you tell people so. It’s now 8:01 and I’ve been standing outside with multiple people since 7:30. 3 people already left and swore to never return here. This is disrespectful. I have a job to be at. Wasted my time. Would of never came at 7:30. Stop playing games with peoples time. Will never return and leaving now. It’s 8:03 now and still no one.

Today around noon... I asked to watch the exspensive item packed. She ignored me. I asked again and she got upset! Then her coworker got upset with my request and threw packages. She opened the back side and showed me. Not friendly what so ever. Just rude! No reason. To be rude!

Jhonny and Sharon were super helpful and started my day off fantastically

Been trying to return Amazon packages for 3 weeks and each time I go theres a note on the door saying internet down - cannot process Amazon returns. Does not answer the phone. This is really a MINUS STAR review, but Google wont let you do that.

It should be zero or negative five stars. I just had the worst experience ever. I didn’t complain so far cause I’m not this kind of person. I use this store very often and there is one guy who has no respect to customers at all. Every time when I walk in he’s on the AirPods and talking to somebody on the phone. Even when he is with customer he continues his conversation on the phone. There is no way to ask for or about anything cause he simple doesn’t answer. I had to ask him several times to finally hear the answer. Today he really got on my nerves and when I told him that he should be more polite to customers he started using “f” bombs. I don’t know who hired him to work with customers. In my opinion he shouldn’t work with customers.

It really is less than a 1 but it’s as low as allowed to reviewDon’t waste your time going there ask Amazon, att etc for a ups label . Hand it to a driver or take it to a drop point . This store is a time waster You wait they say sorry Internet is down come back tomorrow it like groundhog day the next. Ridiculous

I have a mailbox there for nearly four years now. In all that time the crew at this store has been exceptional professional and friendly. But the work they are doing since Christmas and through the pandemic is beyond outstanding. I would like to thank all of the employees at the UPS store in key West. Thank you.

Went to drop off a Covid test that’s required to travel to Hawaii 72 hours prior prepaid overnight. Was told we don’t take those here I had to drive to the Depot up the keys to drop it off. You’re either a UPS store or you’re not. Not impressed.

I sent a package from this store to a business in Miami. Turns out the business had closed before the package arrived and UPS returned the package to the UPS store instead of me. I only discovered this after hours of looking for the package and badgering the Miami business owner. Blaming UPS, too - their tracking info did not specify that the package was deposited at the UPS store. Finally got a live person to investigate. The box had been sitting at the UPS store for weeks and no one had bothered to notify me. They dont answer their phone so I made it into town before they closed. The lady who assisted me was useless and not helpful. She told me that the package would not have been sent to them and I would need to go to the UPS corporate office to get my package. Meanwhile, I could see the distinctive box of my package in plain view behind the counter. Picked up my package and will take it somewhere else to ship. This business is useless!

Absolutely one of the most discourtesy experiences I have had in a long time. The Haitian gentleman who pretended to help me certainly did not want to be there. Refused to to take my money to return my Amazon package.

I have just had an awful experience at Key West UPS office!It was fist time in there so I didn’t know what to do. I politely asked what do I need to do an express delivery. The guy at the counter said smth but I didn’t understand. So I asked again. He repeated. But unfortunately English is not my first language so I have troubles with understanding. Am I supposed to be treated like this just because I don’t understand?I had a toddler with me who was playing with a pen, and I was said that my kid must put it back in a very rude manner.It’s my firs t time ever I write the comment and I’m really disappointed in how I was treated. You guys have to do smth about your customer service, bc it is just so wrong.

I know people are limiting hours due to COVID, but some of us are still working full time 9-5 jobs. Just went to drop something off, and closing at 4 every day does not make this easy.

We received fantastic service and customer care. We were visiting the area for a few days and desparately needed notary, copying, and collating of multiple legal documents. The staff gave us all the support we needed. They were very patient and thorough.

The front desk lady gave me a bagel, that was really poggers!!!

I just want to let the employee Fernando The German Hernandez know that his efforts dont go unnoticed. I see you standing behind the counter waiting to help customers, I see you shipping peoples items, and I sea you!😄 Welcome to Key West where packing peanuts taste better than dirt.

Have used this service a number of times. Crowded at times yet the staff are on top of their game. Only down size is that there should be a division of service at counter so if package is going to take time a less involved service could be handled separately. Overall excellent staff and polite.

I used this UPS store to ship home my snorkeling gear so i didnt need to haul the stuff through airports. I walked in on Wed 12/28/16 at about 3 pm and handed the girl my box. She immediately got my package processes and help to secure the box with better tape. I was on vacation so i was limited as to what i had available to me. The price was right, The Staff was very helpful and my gear arrived at home as expected and unharmed. Thanks UPS Store Key West. Louie

Best experience Ive had at a USPS store! I was walking down the street one day eating some Key Lime Pie. I had a FedEx package which needed to be notorized to Italy with the fax machine by next day air. Fortunately, Juan Carlos the 4th was able to make my process quick and painless. I also thoroughly enjoy the taste of the packing peanuts there, especially dipped in my key lime pie. Thank you Juan Carlos the 4th and co. at the DHL store at Key West!

The staff at this store are professional, knowledgeable and very efficient. I have used many of their services over the past couple of years. Each and every time I leave the store, Im completely satisfied and have a smile on my face! Thank you very much!!

The workers are the most rudest people i have ever seen. No customer service at all.If they are not happy working there they need to stay home.

The wont tell you how much it is to notarize something. Had to do 3 sheets and was out $30 for 60 seconds of their work. Just tell people ahead of time if you charge this much.

One agent working the counter with a line that had the potential of going out the door but wrapped around; making it even more congested in such a small cramped and dismal looking store. The agent was keeping her cool very well.

The online site for the android smart phone on the google maps app information needs to be updated. It says the hours for Sunday but its really closed on Sunday...

Have always had great, prompt, courteous service here.

No one ever answers the phone!! Its absolutely ridiculous and unprofessional. I dont live close by, or even on the same island. Now Im not coming in at all.

Never answers phone and has only a couple friendly employees.

The worst store. Ups is not the best shipping company and this store is an example. If you want to be services by incompetent, rude people who waste their jobs this is it.

Poorly managed. Poor customer service. Very disorganized. We kept getting different info from different staff about having packages shipped there.

Fast and Super nice staff and they do USPS mail as well... Why wait in those crazy lines!!!

I sent two letters from Colorado to a box holder. They never arrived. While investigating I noticed a discrepancy with the address noted on their website. I tried to speak to a VERY rude girl who blamed me for using the address listed on their website, Had a problem that probably wasnt their fault, but instead of trying to help she was so rude will never do business again with them.

CLOSED ON SUNDAY???? THANKS FOR STUPID, INCONVENIENT hours.

1. They charge $5 for 30 minutes to use their computer but it doesnt matter if you use it for 3 minutes or 20 minutes they will charge you for the entire 30 minutes. Beware if you want to print something, go to OfficeMax across the street instead!!2. They charge $1 to tape each box!! What a scam!

Great costumer service!!!

Ms. Ups store Key West:This is the fourth time that I speak to you for the same matter and it is to complain about the attitude of the employee who will open the store in the morning.Not only is he late to open it, but his attitude is rude, lack of manners and despot, as if he was doing us customers a favor, the last thing I had to endure was that he threw my receipt from me. return to Amazon.Sometimes I wonder if this is the only store in key west, they dont care how they treat customers.

Terrible service. Looks like theyre doing you a favor.