Wonderful experience as usual. Guided by a true professional whom was able to refer me to a great alternative selection since they no longer had the phone I orginaly wanted in stock. To be honest Im glad they didnt.... The phone I ended up purchasing seemed to be far superior that the other one. THANK YOU CRICKET!

Crummy reception I lose reception where I live probably a week to a week and a half every month switching services

Just bought a new phone recommended by the sales guy. WORST PHONE IVE EVER HAD

I have been having Cricket for almist a year now and my service has been the worst . I have not been recieving calls, i have a lot of calls dropped, messages are delayed when i send them and my phone freezes and locks me out. I Went and purched a newer phone to see if maybe that was the problem while doing so i called my local Cricket store and told them i was purchasing a Galaxy A71 and wanted to know if i could have my sims switched to the new phone they informef me that the phone should be ok since it is a newer phone. After taking the phone to be turned on i also added on a line to my old phone as a at home emergency phone. I paid my regular bill of $55 and paid a additional$67 to have a new number put on the other phone before i left the store the girl made a test call and the phones where working by the time i made it home my new phone would not work and kept saying suspended account since my local cricket was closed i waited till morning i called customer service they informed me it was because my new phone was not a 5G phone compatible with they towers so i took the phones back in andhad them put my sims back into my old out and give me the new sims till i could find another phone since they do no accept it back and do not do refunds or store credit both phones worked perfect all day till the nextorning i woke up to call my job and the phones where both suspended and said i owed a $20 fee due to account being suspended but my phone was never suspened as i am set up with auto pay so all bills whete paid .

My husband and I purchased phones from Cricket and we got the best service possible from Kieran S. She is very knowledgeable and helpful and kind. She is definitely a great asset to the Cricket company.

Great customer service. Short wait time. Always helpful.

Satisfied

The rudest people Ive run across in a long time really bad service really long wait disrespectful people that work there

When arriving to this store the first thing I noticed was how clean it was and how easy it was to find what I was looking for. The staff was also awesome. We spoke with Joshua who was very personable and informative. Will definitely keep choosing them for our cellphone needs.

Set up my new phone at cricket today was more than satisfied with the prices and the service.. The customer service was excellent some of the best Ive ever experienced. Thank you Wesley for helping me get everything set up

Love cricket. But what time do they actually open? Door says 10 internet says they are open now. But no answer when we call....????

The phone and data service with cricket is GREAT. The stores here in Mohave county are not so great. DO NOT sign up here if u need a new phone. NONE of the stores in Mohave county EVER have phones in stock. I was approved for the leasing option, and u HAVE to get your phone in store, but none of the stores within this area had phones, so I couldnt do it. The managers are no help and none of the clerks know what to do. Go with another carrier unless u have a phone already.

My wife and I are new to smart phones Wesley made it Esau and very understandable for us to get the hand of it. Plus his customer service was a bonus. I highly recommend Cricket to anyone looking to save money with great service

I love these people! Had tons of trouble with T-Mobile, but only one tiny problem with cricket and they fixed it on the spot! I wouldnt mind working here.

Could improve on store services by making agent more knowledgeable on helping with troubled phones.Asurion kept my $40. I returned their phone sent to me when they wanted $240 for the phone I was to have as a replacement. Still dont. Have my $40. Have called three times and get the run around every single time. Never heard so many irresponsible excuses not taking care of customers but keeping their money and not resolving the problemsI dont have the money to change companies or I would.I also dont like getting help from the reps from Philippines. Their diction is non understandable. Get excuses and pass the buck from those Ive talked to.

Had some trouble with my phone. Kashia made sure I was taken care of, and I couldnt be happier with the service. Im paying less than half of what I did with other carriers for the same service. Great staff, great store, great service.

Joshua was such an amazing professional. Every question I had he answered, and every concern I had he consoled. Amazing customer service and an amazing person. I will be returning with my business. Thank you Joshua.

Cricket is awesome!!!! If you want great serivce but dont want to break the bank go to cricket and ask for Steven he is Awesome!!! And is very knowledgeable in phones and crickets service gave us a great deal on everything thanks cricket and a big thanks to Steven

My wife and I were just in the store, we went to pay our bill and brittney helped us, she was talking to my wife about upgrading and we said, heck why not. So after we paid the bill we got the Alcatel onyex Britney recommended it and it’s a good phone. I love the display, She even got her a really nice black case, I wanted to tell her boss how sweet and informative she was, so she said leave and review and you guys would see it! So thanks for the amazing service Britney! Definitely love this store.! Will be back to get me a phone soon!

They are so much better than Ardmores location. Very helpful and polite customer service

Excellent customer service. I always enjoy the staff they are very helpful.

Worst experience buying a new phone!!!1st- They didn’t have the IPhone XR on display because apparently it was stolen 🤷🏻‍♀️2nd- I had applied for progressive leasing and was approved for 1052.00 with a 49.00 deposit, while finishing the process I asked what my payments would be meanwhile nothing about the lease was gone over. He said it would calculate at the end. Um okay3rd- Was soo disappointed to find out I would not be able to go forward with the purchase because progressive leasing needs to run your card for 49.00 even when you are paying that in cash to verify it’s an actual account. Would have been nice to know that at the beginning but okay. They put my items on hold for me and I left the store empty handed.4th- I go back about 2 days later because I finally situated my bank card so it would work. Again I go through the process of signing the lease while also not being explained anything about it again by a different employee. We get to the payment part where I pay the 49.00 for the down and come to find out.....I owe 75.00. And why do I owe another 25.00 you may ask. Apparently there was an upgrade fee that I was not informed of!!!!! So again I had to leave and come back5th- I got the additional 25.00 needed to finish this nightmare pay get my phone, screen protector, case and headphones totaling a little over $800, well under my budget that I was app for. Go home set up my progressive leasing app and come to find out that my payments are way over what I had anticipated and also were going to be biweekly!!6th- If that wasn’t bad enough I go through the lease and read that if I make every payment as scheduled through out the 12 month lease I would end up paying OVER $2,000.00 for my phone!!!! With an option of early buy out of over $900.00 which is still $100 over my amount used.With all of that said, PLEASE, PLEASE make sure they explain every little detail to you before you purchase ANYTHING from them.

Just switched from next door verizon. Cut my bill in half and got an awesome free phone. Hector was very nice and friendly.

The customer service manager Joshua is an amazing person also! Always on their A+ game!!However, the company itself is fraudulent and extremely disappointing. They attack loyal employees, withhold their pay, falsify documents against the employee when they leave the company and all to save the company from having to pay out what is owed to the employees!This has happened to two people I know whove worked for cricket, one in Texas and now here in Arizona.As far as I am concerned, cricket is one big fat fraudulent disappointment in what was built into a great company by someone who busted their backside to make a wonderful name for someone who is too selfish to be true to their word!You do NOT treat family like this, no matter what! If you say youre employees are your family, you stand by your original word that you will take care of each other, not betray a persons trust and loyalty!!!!!!

I went to the store today to get service for my whole family but since Im a family of seven they wouldnt let us in because they only allow four people at a time.

Was a great experience as soon as I walked in I was welcomed and helped. I cant believe they give you 5$ for free just to enroll into auto pay cant beat that plus the great price with these crazy features.. Wesley made my experience with Cricket amazing and defiantly rememberable. Thank you kingman team

Had a great trip to cricket at the Kingman store.. compared to other stores this by far was the best thank you Wesley for setting up my phone and getting everything set up right .

Brandy the store Manager in Longman AZ was wonderful and fixed my phone for me even though my brand new phone was purchased in another state and not a part of her stores network. Thanks Brandy excellent service

Steven is a very awesome rep... Thank u guys for the awesome service u have provided to me. Again thank you!

Steven was very helpful, friendly and got us in and out of the store right away. We are satisfied with the prices and the service. :)

We use cricket for our business and we couldnt be happier. Hector always helps us he is very professional. Love th e service.

Had a great time in the store Wesley made me feel as I was his number one priority one of the best experiences with buying a phone highly recommend Wesley if your looking for awesome customer service!!

They have good service great service with the phones sometimes get a little hotter than others but I wouldnt trade cricket I really do like cricket an awesome plan

Was awesome Wesley greeted me at the door and explained everything with such amazing detail one of the best experiences buying a cell phone so far thank you cricket and Wesley

I know youve done so much for me here and I really appreciate your help all of you especially Wesley and Joshs here too youve always been excellent available here for me customer service here is excellent

Really good customer service. The two gentlemen that helped me were awesome, very helpful.

The girl Ashleigh was so rude and doesn’t know what she’s doing. I lost my phone number that I had for 15yrs. So doesn’t know how to port a number in. Then she pressures you to buy stuff you don’t want. She pressured me to buy a Headset for $50. I change my mind before he left the store and she refused to take them back. She just didn’t want to lose her $10 commission. She also sold me the DirecTV now and told me I would get a free Roku stick. She hurried up and got the money for that and then I ask her for my free Roku stick and then she says oh it has to be mailed to you. They sell stuff under false impression just to get the money. They don’t know how to do their job. Do not go to them. And definitely do not see her if you want to port your number in. Plus I didn’t get a free phone like they advertise. They say they are out so you have to buy a phone. Home to go to another store if you want good customer service and want to import your number and I deal with rude people. They need Kashia back. She’s the only one that knows what she’s doing!!!

I worked there for almost a year and valued every customer 2 months ago they brought in a unexperienced,very, inmature 23 yr old manager with a very bad Im in charge ill throw any ex employee or customer out anytime attitude. Very bad decision but, Frank the area manager that I had 100% confidence in made her manager overnight and she had been there maybe 2 mo. But, to do interviews he had to drive from Vegas so she begged and got the position. For loyalty and honesty I would not go to Cricket in Kingman and dral with Ashleigh Delaney she will lie and deceive anyone to get a sale.

Dont get your service in Kingman. Advertised a free phone when switching service provider. However the phone was NOT free as advertised. Cost 20 for the free phone. This is called false advertising. Dont buy services from liars. You will be dissapointed. They count on not being sued over $20 but $20 from every new customer ads up and is theft.

My husband and I were able to get new phones and service for under $300 cant beat that thank you cricket team

I have a great phone the reps there are friendly and helpful. Hector helped me with all my questions. Thanks!

Joshua very helpful and knowledgeable couldnt have asked for better service.

Hector transferd all my information over to my new phone really fast, he was great!Great phone great service.

Wesley was extremely helpful and friendly. He provided excellent customer service.

Kashia was super helpful, as always. Got my replacment glass super fast. No wait or anything!

Was a great time Wesley helped me get into a perfect phone for my personal use and price rang

Saw an ad on facebook, and had a question about the product. Instead of real answers, I was given smartass cocky answers that in no way related to my question. When I pressed the question again, I was told they would respond with the details. I waited all day and posted a funny meme about still waiting an answer. At this point I was told I was being rude. I decided to shop elsewhere and the comments from other employees are still taunting me to attempt to make me respond and make a fool of myself to justify thier rude customer service. This place is a joke. Do yourself a favor and go with a real cell phone company that actually owns their own towers instead of paying att to use thiers.

Could not change phone over from sprint sad, have to go to sprint first to unlock device

Its was so perfect brandy saved my life and haned my phone on a sliver plate

Ive had many visits to the kingman cricket store and Kashia has always been very helpful and patient with me

Was a great customer service Wesley was able to get my galaxy S6 on their pro plan cant beat what they have too offer thank you kingman Cricket you rock!!!

Came in to make sure my phone was okay it was freezing I was able to get it fixed like new and Wesley cleaned my phone and case to make sure it was running good

I used to have service wit cricket, and let it lapse and kashia at te store today was AWESOME!!!

Cricket is Awesome. The reps are awesome including Hector was very helpful.

Went in to cricket got awesome phone and great customer service from Steven thanks guys.

This who I go through for my phones. I Lille the people here. They are very helpful

Was in an out fast with great customer service couldnt be more happy

Every time Ive visited the Kingman store there are different employees. EVERY TIME. I have never seen an employee in there twice.Employees are not very knowledgeable in regards to the phones or the accessories. Sometimes they are flat-out rude. As far as technical assistance, youre just as well off staying home and calling (the mostly aggravating and nearly always unhelpful) Cricket Customer Service, as thats what the associates in the store do anyway.

Cricket Wireless every time I walk through the door the workers always say Welcome to Cricket Wireless may I help u or they will say Welcome to Cricket WIreless I will be right with u.

Above and beyond!!! The service and the staff were excellent. I picked up a new HTC Desire and in combination with the Cricket 4G LTE I am in paradise. Thanks to everyone at the Kingman location.

Kashia at the Longman Cricket store, was really good and knew what she was doing. Ill be back for sure

Steven did an awesome job got all our phones and plans for a great price made sure everything was set up and all questions were answered before we left thanks steven

Awesome deals on phones and great family plans

The service here is great and brandy is very helpful.

Had a great time in the store thank you cricket team

Amazing Wesley was very helpful and got us a great deal. Thanks for everything.

Was a great time in the store.. Customer service was on point thank you cricket team

Could improve their knowledge and service

Brandy was great. Service was great.

Brandy was terribly sweet and did a great job.

Excited to have my bill cut in almost half, Kashia helped me call sprint and get my act number and pin to make the switch, thankfully I wasnt left to hustle with them at the sprint store

At this location the staff is great very knowledgeable very helpful very friendly

Best service phone company

Great sales an tech help.

Ive had lots of bad experiences with different phone companys, and Kashia at the cricket store was very helpful and willing to listen to my problems and complaints..very happy with them being my carrier, thank you to all the staff here

Came in upset with my previous carrier Steven took care if me and got me in and out quick and didnt have to spend a ton of money cricket is awesome and Steven is awesome

Its was fabulous Wesley was very professional

Wesley, Jhon was very good and great customer service

Was welcomed at the door and walked out also customer service was on point thank you Kingman Cricket

Happy with my service.

They charge to turn on service on a phone you buy from them? No thanks Ill stick with Verizon

Had an issue with my SIM insertion and Wesley went above and beyond to fix the problem.

Kashia was awesome.

Friendly and helpful.

They liy

Joshua is funny and he helped me so much

Got everything I needed

Love the service.

Excellent services from Westley

Joshua was awesome!!

Great place

Brandy was cool

Joshua is awesome

Joshua is awesome

Brandy was great

Helpful, good service

Josh saved me money

Very knowable people