Went in to buy a new phone Christopher H helped me out and gave me great customer service! Got the new phone it was one I had reviewed before, very happy and satisfied customer. Thanks Christopher for your great customer service!

Crowded, but they took care of everyone in turn, gave each of us dedicated time until done.Alec was calming in his presence & very efficient. He made sure our new phones were set up & everything transferred properly. Answered all questions & was patient. Which was extra helpful, as the company policy forces employees to wear masks... so we had to ask him to repeat himself often. Alec deserves our highest rating 😃

I had a good experience here. But I can see where it gets very busy and theres a long wait. The staff was great. Got what I wanted in a new phone

Not enough help, people waiting long time(women in front was waiting for one hour!) That said, employees were very nice and tried to move things along and best as they could.I ended have to return. They were having problems with their computers. Not their problem.

Had problems with my service and they wanted yhe whole amount of my monthly bill to turn my service back on.I didnt have the whole amount for the monthly service so I couldnt turn on my phone service.They should have offered partial service but they didnt offer it to me.So until I figure out how to get my money from another state Ill have to wait for phone service.Im thinking about switching phone service providers.

Helpful we got the run around on the phone when we called.

Make sure you have a picture ID and your pin code cause without it you cant even pay your bill

The staff at this store were swamped, but everyone was very courteous and helpful. Thank you.

We went in to upgrade 2 phones and the girl had us done in less than an hour. That literally was the fastest time ever.

I would just like to take time thank Alec for taking care of me today, he when out of his way to make me feel comfortable and welcome today. I am from out of town and my I phone 8 was given me problems and he set me up with a new IPhone 11 at really good deal and put all my stuff onto my new phone with no problems!! Miss Vicki after looking at your page I noticed that you are the manager this young man is a Top Notched Man on your force and Deserves a Raised or Promoting Him up! Thank you so much Again Jerry

Nikki is great. Very knowledgeable. Transaction was fast. Thank you.

Expensive but the best ever service. Nikki is a wonderful representative.

Always getting a grt service from verizon. Ty

Great service. 20 minute wait for people after me.

Ive bought 3 phones now and was told they are not compatible and I pay for Internet but dont have it most of the time

Nikki was fantastic answered all my questions and was totally patient

I purchased an iPad through Verizon, they said it would be at the store on Thursday. I’ve called 10+ in the past 4 days to find out if my (already paid for) IPad was at the store. Nobody answers the phones, the “answering machine” is useless and sitting on hold for 20 minutes each time I call in hopes someone will answer is futile.

Came in to purchase a note10+ case. They were sold out, so was the other store in town. Sounds like these stores have a problem ordering the correct amount of product as they cannot keep it in stock. Maybe order more next time, so you dont have these issues nexttime?

Had the best experience at this store. Michael was absolutely amazing helping us with a claim on our broken phone. Patient and cheerful. Made it a very easy transaction. Thank you so much!!!

Very Happy with them

We received great service here. The salesperson listened to my needs and expectations and we ended up getting a great deal on new phones. I was not pressured into purchasing extras or items I am not interested. A great experience!

These people might say anything to make a sale. When we first came here to sign up with Verizon we bought two phones on a BOGO offer. We were told that after 6 months we could pay the phone off. No, according to Verizon it was 24 months. I wish I’d known that before I paid off the phone - Now the deal has been invalidated and I have to pay for both phones.

Horrible customer service. If I could give a 0 I would!

Exceptionally rude, I attempted to go in and update my plan and purchase a new phone, it became obvious that the two employees had no desire to help or give me a chance to explain why I was there, not worth your time or effort, poor management, poor customer service

This store uses bait and switch techniques with their customers. I was told by the store manager, Nikki, that my bill would be approximately the same when I went in to get a new phone. Not “your bill will be about the same, plus the $31+/ month for the new phone. When I went to the store, she said that she was really sorry, but there was nothing she could do, and basically I should have known that when she said your “total bill” will be about the same, she meant “plus $31+ for the phone”. That’s not the way to do it, folks. You are going to lose a customer of over 20 years because of the deceitful actions of a store manager. I get they are a retail store, but I have never been outright lied to in all my time with Verizon at multiple locations. I would make sure that everything is spelled out in writing before you purchase anything from this store.

Rude people behind the counter. I came into store very upset and they laughed at me . As soon as I can Im changing to tmobile

Great

My husband kept getting a msg no sim card. The technician was very helpful. Apparently his card was dirty and probably when my husband dropped his phone (which he has done multiple times) needed to be adjusted. He made the adjustments and we were on our way in less than 10 minutes. Great job.

Nikki is amazing. This is the 3rd time dealing with her in over a year. I came in because my sim card wasnt working all of sudden. After she fixed it I ended up buying a new phone. She is that good! Seriously she is very knowledgeable, helpful, funny and always easy to communicate with. Keep her!

Great people! I love this store!

The people at this Verizon store are very misleading ! They lied about a lifetime warranty glass screen saver they told us we could replace it anytime it breaks and this is very not true do not ever by the lifetime warranty screen saver from this store it is not a lifetime warranty

Helped me get a new phone replaced and worked with me a bit on options. Prices are reasonable and service was great.Thank you

This Verizon ( Go Wireless) is great on Stockton Hill across from Honda dealership. Mike is very knowledgeable and I had bought a phone there and he helped me fix a problem that the other store in Kingman (petsmart shopping center) by freeway could not. In fact the guy told me it would have to be done over phone with Verizon tech which was impossible to get through to on Thanksgiving weekend and he told me if it locked up I was out a new phone, well it locked up and i took it to Mike and he fixed it by doing a factory reset. Thanks Mike!!!!

They take such good care of us.The manager is awesome, she deals with us and our inappropriate humor, joins in and gets us laughing and very patient with us. Ive recommended that people go just to deal with her.I switched to them after being with the same provider 15 years. They treat us right.

Was with ATT for 25 years. Came into the store and worked with Christopher M. He is very helpful. They Need more employees like him. When I come to get my new phone I’ll come see him. Thank you so much Chris.

Alec is very professional and skillful in help me set up my phone every time it presents an issue, no question he deserves a management position for his technical qualifications and his wonderful social skills attending customers.

Went in with specific need. Got it taken care of

Nikki was awesome! Changed my screen protector in a few short minutes and even held the door for me on the way out. Chivalry is not dead here.

The manager was very helpful and knowledgeable. Answered all questions we had and informed us if different types of services for our rural living. Happy with our visit.

Love the staff here! I’m always greeted when I enter the store. Didn’t know they do business account and Dish!

Long wait, amateur sales team

I was helped by Nikki she was extremely helpful. Every question I had was answered. The service she provided was immaculate. Anything I need it can count on her to guide and assist me with. Thank you Nikki! You are truly amazing.

Zachary Alexander Hiatt was the most helpful representative I’ve ever encountered whilst in the act of activating my precious Christmas present.. concise and to the point. He made everything very simple and gracious.

Waited and hour and a half to be helped... Even let the employee, Caitlyn, help several other customers before us that arrived after us (the night before thanksgiving). We didnt have one id we needed so we drove home and immediately came back... She had barely closed the doors and refused to help us... The day before a holiday and after being very patient and understanding with her.

Great employees. A retail dealer for Verizon that is honest. This place is a diamond in the rough!DO NOT BE UNREASONABLE. THE CUSTOMER IS NOT ALWAYS RIGHT.

The cell service company that accommodate all clientele

Always get great customer service even when it’s Verizon fault. Everyone is so helpful and manager is Awesome

Stopped by the store while on vacation and everyone in the store was so well mannered and helpful. The manager, Devonte, was amazing. He was extremely knowledgeable of the device I was interested in and stayed to make sure my order was processed appropriately. I recommend this store for everyone!

They helped me really quickly on my lunch break and set up everything including a phone and plan and were super nice

Christopher was Awesome! Great service and a plan that meets my needs.

Very slow place. Tried to get my phone fixed, have insurance. They told us we have to pay the $100 deductible. Called Verizon, they said they didnt know why they would charge us, and replaced our phones no charge.Call Verizon if you have to do much easier to deal with, and better results

My daughter and I visited the store on 7 Jan 2018 looking for earphones. Found what we needed and when the item was rang up, it was $30 more than the price marked on the shelf. The salesperson, Kaylee, looked up the price, made a phone call and charged us the price marked on the shelf..Customer Service above normal. Thank you for the good service. Only complaint was the music playing too loud. I turned it down and the male salesperson promptly turned it up. Made it hard to hear/understand the salesladys comments.

Zach was very patient helping my mom activate her first smartphone. Thank you for taking the time to get her up and running. You guys are very customer focused.

Derek at this location was most helpful. I am 73 years old and Derek simplified all questions I had about my phone. Most plesent young man and knowledgeable. Verizon is lucky to have him.

Went in, not knowing what I needed, Niki was great. Explained everything. And I was very happy. She does her job well and does not push anything on you.

Audrey-Nicole did an amazing job.... We greatly appreciate it... She was so nice and friendly, not to mention her smarts!!! She is awesome!!! Thank you!

Very nice and helpful staff. They did a wonderful job selling and setting up my girlfriends new Galaxy j7. THANKS!!

Michael was very professional, friendly, and helpful. He was patient and very thorough when helping me to pick the phone that best suited my needs.

These girls were awesome. We need more people like them in this world. Thanks Nikki and Cecilia.

Jordan was very helpful in every way. he explained things to my understanding. very kind and friendly. I feel he is very knowledgeable.

Antonio helped us today. He was very knowledgeable and courteous. He was very patient in explaining phone functions to my mother in law. Highly recommended. :-)

Friendly staff, wonderful service.

Caitlyn walked us through step by step and was a pro,smiling all the while. Thank you so much

EXCELLENT Team!! Our main sales associate Antionio was very patient, courteous, and attentive. The whole team was awesome helping Us and Antonio when needed: Chris, Devonte, Caitlin, and Jordan. Its a team like this that keeps us going back to and Keeping Verizon services!! Thanks guys you are AWESOME!!

Alec was very friendly and knowledgeable.

Jordan did a great job help me figure out why I was having a tough time paying my bill.

Nikki was awesome she is great I will definitely do business with her in the future and I will tell all my friends and family best customer service I ever had what are cell phone company

I have been working on my husbands prepaid phone for 2 days, I could not get a customer service worker. It is VERY frustrating to get a machine that cant help you.I went to a Verizon office and I was helped by the extremely intelligent and super friendly store manager. The store is in Kingman, Az the managers name is Nikki. Great job.

My wife & I went into the Stockton Hill GW store on 2/27 for help with our new Samsung Galaxy J3 phones (our 1st smartphones...We made the mistake of buying them in Lake Havsu - were NEVER received ANY support from that place...ALEC in the Kingman, AZ (Stockton Hill Rd) took care of us AND got my Veterans discount applied...This GW store and ALEC saved the Verizon brand name for us IMO...Next phones WILL be obtained here in Kingman - HIGHLY recommended!!!!!

This is by far my favorite GoWireess location! The people here are full of Joy. Happy New Years!!!

They were very helpful

Checking out offers. Very helpful staff.

Very helpful, I needed a new phone & got me outta their in a few minutes !

This is a great location. The employees are very knowledgeable and very friendly.

Store service is really bad I would not recommend this for nobody.

Caitlyn took very good care of me. Actually considerably better than most of the corporate stores Ive been in. This place is a go to.😁

I LOVE this store! Fast, friendly service- they go the extra mile to find you a great deal with products youll love.

Shannon johnson was amazing, she took the time to take care of us. She is the most deducted and professional employee. She seriously goes above and beyond.

I like the service that Jay gave me he was knowledgeable and he was very very helpful I would use him again as my service person thank you.

Great CSR! My only concern as a dad and firefighter is having only one employee at this location especially at night!!

Great help didnt stop until the problemwas fixed

The people working here are great, friendly and helpful. I give a low rating because of the service provider Verizon Wireless.

The customer service was great. Was having a problem with my phone she showed me how to keep it from having that problem again.

Super service help me so much.. great service

Audrey- Nicole was totally awesome was the best customer service I could ask for, sweet kind,knowledgeable you need more people like her!!!!!

Thank you Caitlyn for all of your help in solving my dilemma. Your knowledge and patience were greatly appreciated.

No more perks .Gee over a decade of being a customer and absolutely no breaks. THEY SUCK

Great store great employees

Caitlyn provided excellent customer service and fixed the problem quickly.

Outstanding Service.. Thank you Chris for my New Phone and Service.. Hats off to the whole Crew here in Store on Stockton Hill rd.

Had the best service I appreciate all of the friendly employees in here who are always willing to help me!

Nikki is so awesome very knowledgeable and very friendly I would recommended going to Verizon on Stockton Hill Rd.

Shannon was very help full with my first phone, great experience ever.

Shannon and Antonio are great and knowledgeable and showed great service by going beyond what we wanted to.

They need to give them more training on their products.

I was going to quit Verizon and just get some sort of prepaid and get a home computer, then I remembered that Shannon Johnson was at the Verizon store here in kingman, I went down to talk to her and she was more than kind.Shannon basically saved the day for you guys, new phones screen protectors .phone cases and stayed late to get the Job done Shannon and her managers devonte and chris got us all finally finished up today, having to go all the way down the hill to bullhead as in their own vehicle for screen protectors!. Verizon stores in general except for this one has always been absolutely terrible, if you would maybe let these people give new employees lessons in proper sales techniques and general manners and etiquette you would double your profits, if you ever treat these people to praise and raise you would secure your companys future in phone business. You all need to take a lesson from Shannon,Devonte, and Chris on how to treat people. Store stocktonhill.

I am very pleased with Nikki, Lianne, Devonte, and Caitlyn. The entire staff was extremely helpful and curteous and so very patient with me on learning my new device and exlaininh everything .

No line and 90 minutes later didnt get anything finished. Have to waste one more trip. This place has never got it right.

Horrible Service

LOVE NIKKI! She is awesome, very very happy with the service.