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Dawes Automotive NAPA Auto Care Center
3225 E Stone Dr, Kingsport, TN 37660, United States
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Dawes Automotive NAPA Auto Care Center
Comments
So
Review №1

We took our 8 year grandson he loved it and so did we. Would go again.

Du
Review №2

Very concise and meticulous mechanics employed here. The owner Tom is very honest and reasonable regarding the price and diagnosis of your vehicle. I would recommend this repair shop to everyone as they are extremely competent and skilled mechanics. Thanks for your kindness and understanding, Dawes Automotive!

Ga
Review №3

Knew what was up very knowledgeable corrected the issues with my truck

Ph
Review №4

Did a great job replacing AC compressor, belts and tensioners on my F-450 dually. Very friendly and knowledgeable. He is dependent on his parts vendors for time frame but that is to be expected. I will definitely use Dawes again when needed.

Ye
Review №5

Went in for transmission replacement. Owner very friendly and helpful. Very reasonable price. Pleased with the estimated completion date. Will update review when I pick my vehicle up

Ph
Review №6

Always does what he says and shows you the old parts he replaced he is a great mechanic

Da
Review №7

Honest and affordable quality work best mechanics Ive found in the tricities

Ro
Review №8

Replaced my Head Gaskets when I was on a business trip. 5 Stars, great service reasonable price.

Sh
Review №9

Amazing experience... Other mechanic wanted to charge me to put a new head on the car due to a blown spark plug. Dawes looked at the car explained what had happen and put in a helix coil and save me thousands that i didnt need to spend. Honest and very dependable. Thank you

Ty
Review №10

Dawe was very knowledgeable, and did a thorough job on my timing belt replacement. Went by all factory guidelines, and specs. Verry impressed and gained my trust as he was honest upfront and didnt try to sell anything.

Sc
Review №11

Tom is an honest mechanic he will tell you if he messed up and doesnt try to hide it and charge more money for the job. It did take a long time to get the vehicle back but at least it was repaired properly and not half done or just completely screwed up like most other mechanics do. I highly recommend Tom he will get the job done and do it right.

tr
Review №12

Tom and guys always do great work highly recommend them for any automotive needs good work aint cheep and cheep work isnt good

Ch
Review №13

Great place to get your car worked on prices are fair, honest, cant really ask for more.

De
Review №14

I recently had to replace the transmission in my HOnda CRV. A former client of mine[I am retired] highly recommended Dawes Automotive, so I called them for a quote. After speaking with Tom Dawes on the phone, he was so professional and knowledgeable that I decided to let him do the work rather than call around. I had heard some prices and his was a fair price and that is all I wanted along with quality work. I got a great job, fair price, and have found a trusted mechanic for all of my future needs. On top of that, you wont find a nicer guy. Thanks, Tom!

Br
Review №15

( Wise up Ladies) Weve got a conman Tom at Dawes Automotive I took my car there! Just to fix the remote he charged me 1800.00 Hundred Dollars! The remote didnt work after I got it home no refund not fixed a remote with Key is $280.00 And thats with programming into car. This is a Volkswagen Jetta

Ke
Review №16

Having a worn down automatic transmission that finally bit the dust, I called around a total of 10 local transmission shops, of the three that actually had working phones and answered, Dawes was very straightforward, honest, and gave me a fully researched quote (actually three quote options) rather than just a rough estimate. The customer service was great, and even though the hurricane in Texas had delayed my part (and the company sent the wrong one, so another delay totaling almost two weeks), he was always willing to give me a heads up and took my time into consideration. His quote was spot-on, and didnt mess around, he even came in and worked all day on a weekend to try to rectify the delays we had. This kind of service is greatly appreciated when your car is your livelihood. This place is also one of the ONLY places in the area that will service any aspect of your vehicle. Coupled with being honest and straightforward with everything (on top of a very friendly and professional demeanor), I know where I am going for future work. Took an extra business card to reccomend to my friends who may have car troubles. Upstanding customer service, great work, and affordable prices. 5/5 stars for sure!

Am
Review №17

Great place to get car or truck fixed

ma
Review №18

Solid service, honest pricing, owner friendly and helpful. Will be back.

To
Review №19

The Best people and fast and honest

Information
5 Photos
19 Comments
4.7 Rating
  • Address:3225 E Stone Dr, Kingsport, TN 37660, United States
  • Phone:+1 423-288-4436
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Engine rebuilding service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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