I was having issues with my new car and they took it in and scanned the car. The battery was the issue, which was quickly replaced. They were also able to change my oil and service it on the same day.

Everyone was super nice to my family and I while there, they answered any questions I had and made it an easy going process, thanks to George Barton and the other members.

Rob our salesman was awesome!! The entire staff was wonderful and went out of their way to answer all our questions. Thank you for having Rob at your dealership - we can’t say enough how great he was.

Very friendly, professional, timely service, clean inviting atmosphere. All staff were professional and pleasant to me as a customer and to each other. I was in an out quickly and my service record an future needs for my car were explained well by the service writer. Excellent experience.

Everyone we came in contact with was very friendly and answered any questions we had. The salesman (Gabe) worked with me diligently for over a week trying to find the best deal that we could afford. Great people, great dealership.... I will definitely recommend this dealership to family and friends.

Gabe The sales person I dealt with was very friendly and helpful, He was patient while I was deciding on which vehicle was the right one for me, and put me in the one I wanted.. Everyone was very friendly and there to help if needed. I want to give a big thank you to Gabe though for all of his help…

The staff at Wallace Nissan are outstanding. They always greet you sincerely and try to chat with you for a bit if time permits. This is a A+++++ dealer ship. They greeted me and my family, took my car and started their process to work on it . I was in and out in a very timely manner.

I arrived for a routine oil change/tire rotation. I was greeted promptly as soon as I pulled in, and the service was completed within the estimated time provided by the technician. He was professional and precise.

Every time I visit Wallace, they provide exceptional customer service. This visit was no different.

Great place to buy your next vehicle. Debbie Lambert was very helpful in assisting me with my new ride. Thanks Debbie

Everybody extremely friendly and helpful even though I did not buy my Nissan Sentra at this location.

We had a wonderful experience buying our first new car. Kris and Jason went above and beyond to help us. We are very pleased with our Nissan Murano.

Brandon was great super nice and friendly made us fall in love with the car we was looking at and worked very hard to make sure we got to take it home that day of course the rest of the staff was great to very friendly and helpful we cant thank everybody enough for being so nice to us you definitely won a new customer.

The entire team took care of all my needs and even gave me some extra options I wasnt expecting. The entire process didnt take 3 hours. Which is great for me because I am self employed and very busy

I was happy to say that even though I came in late one afternoon to have my car serviced the service department was able to take my car right in. They are always polite, friendly and go over all the work that was performed on my car.

About 3 weeks prior to this purchase, we purchased a New Rouge for my wife, we were so impressed with our experience with our sales person Kris Darker, the sales manager, and the entire staff involved.I decided to go ahead and upgrade my 2017 Frontier 4 door 4X2 ( which i was very happy with ) to a 2021 Frontier 4 door 4X4.

My car was taken in right away and the oil change and tire rotation was done quickly. The service tech was very friendly and professional.

Gabriels wonderful! Everyone else gave us the royal treatment. We had an excellent experience, especially since we were only out to grocery shop and shopped fulfilling a big dream! Thank you Wallace Nissan of Kingsport!

We have been working with Stephanie for a while. Our interest in a new vehicle started in April of 2020, and Stephanie was great to check back in with us often to see if we had any questions or were ready to purchase. In February of 2021, we were ready. Due to her diligence and perseverance, she was the first person we contacted to help us with our purchase. She did a great job working with us, and we would recommend Wallace Nissan to others due to our excellent experience.

Love the service department! Everyone is professional and polite.

My salesman Kris Begley went above and beyond my expectations to see i got the vehicle i wanted.

I went in after being told no by so many different dealerships. At this point I had no hope. They worked with me and asked what I wanted and that same day left with a brand new car!! Amazing!

My wife and I went in figuring it was going to be a long 4+ hour experience based off of other times we went looking for a car. Gabe made sure that wasn’t going to be an issue that day. He worked well with us and got us the best deal possible for what we were looking for. Definitely a great experience!

Service on my Titan. As usual quick, professional, friendly and well prepared for any question I had. Good bunch people.

Service was great, however we were told our first service was going to be free, it wasnt!!!

Very helpful staff and were willing to get me in the vehicle I wanted.

It was a great experience. Thankful for the quick buying process.

Fast, friendly, thorough service. Couldnt ask for any better.

Knowledge sales personnel and worked hard to answer my questions

Great experience, Gabe was my sales rep and he was most excellent, Travis did our post sale meeting and he was excellent as well and Jim did our paperwork and again excellent, I sold chevys for 6 years so I’ve seen a lot come and go but was just really impressed with Gabe and the job he did

I had a concern that the service tech took the time and explained things to me so that I had a full understanding of the issue. Great people!

Our sale person (Debbie) was great. We bought our 2015 Pathfinder there form Debbie.Shes the reason we came back to Wallace Nissan. When I want to purchase another vehicle, We will come back to Debbie at Wallace first. Thanks

I was charged $80 for an oil change on a brand new under warranty vehicle.

Rayne was a great salesperson, she was very knowledgable and helpful. Jason helped us by explaining every step of the process and kept us informed on every detail. I highly recommend Wallace Nissan for your new or used car needs. Other dealerships say they will save you thousands, but Wallace did truely that.

Debbie was awesome. She worked very hard to get us the best deal possible. Shes a real go getter.

The Sales people I met with were both professional and friendly. I felt like I was dealingwith family. Not like financial predators at the other car dealerships I shopped at beforecoming here. I did not feel pressured - instead the sales team made me feel likethey appreciated my business. I would come back and buy again at Wallace Nissan.

My wife and I went to Wallace Nissan to see what our prize was. We didnt intend to buy a vehicle at all. The salesman, Kris Darker, was quite polite. It was his attitude and manner that persuaded us to take the 2021 Nissan Rogue, we ended up buying, for a test drive. After that, we sat down to talk about buying it. I was also very pleased to discover that our vehicle was made in Tennessee. The fact that it came with a lifetime warranty on the engine and drive train sealed the deal.Weve been there a couple times after we bought it to ask some questions about the Rogue. Kris stepped up and showed me what I needed to know about it.I had made a visit to the service department to ask some questions about my new vehicle. I was greeted there by a friendly staff member who gave the answers I was looking for.All there who we ran into, were quite friendly. It was an altogether pleasant experience.

They treated us very respectful and straightforward. Would definitely buy from there again. It was a pleasant experience.

Went to look at a used car. Our sales lady Stephanie was fantastic. Helped us realize that with the end of the year incentives she could get us into a new one. We was so thankful for her help and knowledge

The salesman joe and his boss went out of their way to get me approved with a lower down payment that i could afford. They was very friendly and helpful. And even took me to meet the service department for future needs like oil changes etc. Great customer service! Thank you Joe for my first brand new car! I love it!

First time using Wallace Nissan Service, was impressed how they conducted their business.

Our Salesman Kris was very helpful knowledgeable we would definitely recommend Kris to our friends and family. We are very happy with our purchase

Stephanie was wonderful. She listened to my Moms need and helped her to get a payment that her budget could handle. Very professional, and informative. Took time to make sure my Mom understood all the systems on the car.

Great customer service!

I had a terrible experience the night prior to going to Wallace and they accommodated my every wish. They apologized on behalf of the car business for the previous dealership even though it did not involve them. I will definitely return to Wallace for my service needs as well as when I look to trade again. I will also recommend their dealership to my friends and family. Thank you all!

Very courteous and professional. You dont find service like that much anymore.

Gabriela Van Hoy was very helpful. Very friendly staff. Friendly atmosphere. Would definitely recommend wallace to my family and friends. I am enjoying my new kicks. Merry Christmas

Great and friendly staff, very efficient, made us fill welcome and answered all questions quickly and easily.

Just bought an Armada. The salesman, George Barton, was very professional, helpful, and very honest. I felt important and not just a number. Very pleased with Wallace Nissan.

Stephanie Brobeck was very helpful. I never thought Id be able to get out of the car that I was so upside down in. She went above and beyond to do anything she could to get me what I asked for. She WAS actually able to get me the exactly what I wanted, take care of the vehicle I was in, and even get my payments lower than I had asked. I couldnt have asked for a better person to work with. She actually contacted me after the sale to ask how I was doing and if I had any questions about my car. She was awesome! I will definitely recommend her to friends and family.

The Salesperson, Debbie Lambert, was extremely helpful, patient and did her best to find the car that was perfect for me.The finance guys went above and beyond also to fit the vehicle into our budget.

Found a Nissan Rogue online Gabriel reached out to me we set up a appointment meet with him looked at the vehicle Gabriel was professional polite and just a great person made our car purchase excellent and would definitely recommend him and your dealership to friends and family thank you

FAST AND FRIENDLY SERVICE ALWAYS

I was really impressed with the staff. They were really nice and helped me with any questions I had.

I purchased the $89.99 Detail service as a Christmas gift for my wife. When I picked the vehicle up, it wasnt even clean. It appeared as if it were run through a touchless car wash and then sprayed with Goo. The inside wasnt even touched and there was still mud in the wheel weels. The tech who rotated the tires scratched the finish with air impact tools. When I brought it to the attention of the gentleman in the service department, his response was Our manager isnt back in until next week. When asked about the spots still on the hood, I was informed that they dont clean the paint and that they simply hand wash the vehicle. There were still dead bugs in the grille. I never so much as received an inquiry from anyone about my poor experience. I ended up having to find another shop to do it correctly at the last minute. I have MANY MANY pictures of the poor work if anyone is interested. I guess I am just out $90.

Joe made the buying a car process quick and easy!!

Cool Workers -Very Clean -Always Nice To Me

The oil change service I received was quick and efficient. The staff was courteous.

Professionals, kind, good people, and thats. What all other places needs to do.

Gabriel was excellent. He explained everything to us. He had patience, understanding and cares about his customers. He is very good at what he does. Most of all we truly respect his HONESTY! We will forever be Wallace Nissan customers. Thanks to Stephanie and the whole team! God Bless everyone of you❤️

I brought my recently widowed 81-year-old mother in for a new reliable car. She has not had a new car since 1994. Our sales person, Stephanie, was so patient with my mother. We test drove a rogue and mom could not put her finger on what exactly she did not like about it. She knew what she wanted in a car but did not feel comfortable in the rogue. Stephanie searched her database until she found a kicks that had everything mom wanted. Turns out the roque was too big for mom but the kicks was just right. Stephanie was so patient and explaining all the bells and whistles. This is the first time in 64 years mom has done something without my father and Stephanie made it a little less scarier for mom. I cannot thank Stephanie enough for her help. She has a customer for life in me and my mom. She is truly an asset to your team.

Brought in vehicle for service with provided info (both spoken *and* written down on note in vehicle) on startup issue and rattling / vibration issue, both.Spark plugs were properly determined to be old and replacing them was helpful for the former issue, and the vehicle was in and out on the same day.However, for the latter I was told it was the catalytic converter needing replacing (a code I told them the vehicle had been crying wolf about for a while now). After receiving the vehicle back, on my very next long drive I had to stop during the trip because the rear portion of the exhaust pipe FELL OFF and was dragging behind the vehicle. After taking this piece off (thankfully rear of cat. and muffler), the rattling stopped - proving that my note to look at what might be loose or rusting through on the exhaust mounts or pipe itself was correct all along. This area was clearly NOT looked at despite my bringing attention to it, the service team simply read the code and tried to sell me the higher-cost fix of the catalytic converter replacement. The true issue of mounts holding the exhaust to the vehicle simply getting old and rusty was pointed out by me as a potential cause (knowing the history of my own vehicle), and yet ignored.I had stopped going to the Nissan dealership near where I live for similar subpar communication or listening to the issues I see or hear, but felt no other option when visiting family here would work short-notice... turns out this was not only no better but potentially worse so.

Mr Joe Barrett man of the year! Made sure I got my wife a safe, reliable, new Nissan with a great rate and a good price, he made it super easy from start to finish.

First let me say that the reason I checked Met instead of Exceeded My Expectations is that I have never been to Wallace Nissan in Kingsport when I was treated as any thing other than someone special. This being my first maintenance appointment, I was ushered into the waiting area which I found to be clean and welcoming. They offer free refreshment, reading materials the cleanest public bathrooms I have been in and TV. You can even choose the channel and volume you prefer, if someone who has been there longer has already made that choice. I had just come from having a procedure on my leg and been instructed to walk as much as possible for the next couple of hours. I was never told that I was not allowed in any of the areas where I walked. Of course, I was not walking in any of the active maintenance areas. On my walking around, I came across the office of one of the employees who I once ministered to as a child growing up in the church we both attended. He grew up with my children. He invited me into his office and we spent a few minutes catching up on each others families and reminiscing old times. I am certainly enjoying my Nissan Rogue and would definitely recommend Wallace Nissan to my friends. My only complaint is that when I got home from this maintenance work, there was a coupon on my email offering me a $10 discount on the very maintenance that I had just had done. And, you, know, every woman like to take advantage of discounts from coupons! I give Wallace Nissan 10 stars any day of the week!

Recall and oil change

Great friendly staff. Always very helpful!!

Treated well. Sales lady very nice and patient. We were not told that our new Altima did not have a CD player and were disappointed to find this out after the purchase and we brought it home. This is the 5th Altima that we have owned and we were very disappointed in the lack of a CD player.

Oil change an tire rotation. Helped me with an issue with my key. Took longer than I’d have liked, but they were very crowded.

Friendly, accommodating, Mike can’t be beat. Took care of all the issues I told him about.

Janice went above and beyond to take care of me. She even stopped 3 places to find power drive fluid to put in my vehicle so no damage was done driving it to the dealership. She also picked up and delivered my vehicle to and from my house.

The first question is not a fair one...this location has always been the best experience with any issue or appointment....not sure how they would surpassed my expectations when they are doing the best always....

Wallace Nissan always does their best to make their customers happy in every way possible.

Second time that we have shopped with Kris Darker. He doesnt disappoint!

Zack my salesman, was absolutely great

Zach was patient and awesome!

I had an oil change and tire rotation. Whats to tell? If you guys miss these simple tasks up, then Id have something to tell.....lol.

Stephanie had kept in contact with me for several months and I really didn’t think I’d be able to purchase a vehicle but she convinced me to finally come in and let her do some work to see if she could help me. She didn’t disappoint. I’m very pleased with my 2020 Nissan Rogue Sport.

Needed service that day .They got her done.

Had no intentions to purchase a car and was just going to look and make a later purchase decision. The sales team we met with was supportive of our needs and found a way to meet them. For a late afternoon arrival at the dealership, the salesperson Zack was friendly, courteous, respectful and had good work ethics for having been at the dealership all day.

Great experience.. Josh Dean and Logan were outstanding. Mike Carter went above and beyond. Tad in parts always makes the visits special.

It was a very good experience. Kristopher Darker is a great salesperson. He made the time there very enjoyable. Thanks Kris!

Everything went smoothly. Very satisfied with my purchase

The sales staff was very friendly and not pushy. Made me feel confortable and we were able to get close to where I was hoping to on my deal.

Experience was good, purchased two vehicles a week apart. Bought a 2019 Frontier a week before the 2020 Sentry. Not sure I got my 250 sales points toward the Sentry though.

Great service in a timely manner.service crew were honest and friendly and very helpful .I love getting my car taken care of here at this location.

The experience its self was fine except for the near one and one half hour wait with not so good coffee and almost warm water to drink. About every dealership that I know of in Kingsport has cold soft drinks, popcorn and even icecream in their waiting areas and are really nice to wait in. Also $77.00 dollars for an oil change and tire rotation is quite a bit overpriced to me. I said I will probably be back but thats because I dont have much choice with it being the only Nissan dealership in Kingsport, Tn. and I have to take my car to a certified place to get it done if I want to keep my warranty. It could have been better.

Purchased a 2020 Nissan Versa from TRAVIS Montgomery and he was so pleasant to work with, getting me the best possible deal for me. Always have a good experience at the dealership, whether it is for service or purchases. Love my new electric blue versa. Very satisfied.

Had transmission serviced in my 2019 Nissan Frontier everything went great did what they said they would do and price was exact as the quote. Very pleased

Josh took great care in helping me get some minor problems.resolved. I honestly think of all the places in my life where I dealt with service or whatever, he was the most polite, most kind in my situation.I feel Wallace Nissan is blessed to have such a great worker.

Kris Begley is always great to work with! We have purchased a used and a new car from him in the last few years! He is extremely helpful and we refer all our friends and family to him!

I feel like they wouldnt repair my heater fan because my truck was under warranty and my warranty is going to be over in less than 2000 miles!

I had the pleasure of working with Stephanie B. for my versa purchase and she is so amazing she made my what I thought was going to be a hassle into a easy process!! will def go through her again when it comes time for another vehicle purchase!!

Service team was awesome. They informed me of recalls on my car that I was unaware of.

Gabriel and his manager were awesome! I told them what I wanted and they made it happen! Very pleased customer!

Very happy with our experience and especially with Gabe working with you on our payment/financial issues.

Oscar treated us very well. Very helpful in helping us choose the right car for us. He was friendly and a joy to work with.

Service center: Quick in and out. Friendly staff

Had the oil changed and the brakes looked at, everyone was so polite and professional and friendly. I will most definitely have all my service work done at Wallace nissan

It was like family and no pressure.

I showed up to the service department as soon as they opened. They got my car and had it done (tire rotation, a blown fuse, and an oil change) in less than 30 minutes which I really appreciated because I had to be at work at 10 am that day and that gave me more than enough time.