I have been happy with the responsiveness and consultative nature of the system design and installation I received.

Dont waste your money... The monitoring you pay for in case of an emergency takes 16+ hours for them to realize the signal has been lost.... A lot can happen in that amount of time......my house could have been robbed, burned down, or even worse something horrible happening to my wife and daughters....

Excellent service.I have caused false alarms (smoky cooking) that they dealt with quickly cancelling the FD response.They communicate well, professionally and quickly.GAve technical support over the phone at no charge.Their technicians are friendly and professional. Service is reasonable priced.

I was grandfathered into this alarm company through a home I purchased and have been a reluctant customer for over a year. Unfortunately, I have been disappointed with all facets of this company: phone operators general knowledge and response time, ease of their website and the physical in-home technology that is being used. From what I can tell, most of their digital tools are developed by other companies, so there is no in-house expertise when you are in an emergency. I feel entirely unsafe knowing SafeCo is in charge of my safety and personal property. If you are shopping for an alarm service, please try someone else first. Paying a little more each month is well worth the hassle of using SafeCo.

They charge more than 2x what competitors can offer (look at Simplisafe), and they charged me a $135 set up fee, that was basically a guy who came up and turned on a system that was installed by prior owners. What a joke. They said they would remove the fee, but never did, and keep trying to collect. Why on earth anyone would choose to pay a set up fee (Simplisafe charges $0) and then pay 2x monthly is beyond me!