If I could give zero stars I would. Over the years we have given Lithia a LOT of business. Like buying/selling/trading about once a year. We have been loyal to one specific sales person specifically and this last go around has been the worst experience of my life. For starters, the trade I had was in perfect condition. They acted like they were doing me some favor taking it in, but sold it nearly immediately. They sold me a car that is literally the worst car I’ve ever owned. Told me they would fix/repair some of the cosmetic issues and never followed through. We’ve had serious problems with it since the day we bought it. They refuse to stand behind the car that they sold me, still acting like they have done us a favor. This specific car, by the way, was sold by Lithia but belonged to one of their managers. Almost makes us feel like they knew all the problems it had that’s why they off loaded it onto us. The service department is incompetent and so difficult to work with. When we reach out for help or questions, we are ignored completely by sales staff. We are given the run around and no one is motivated to help us at all. We reached out recently to get rid of the car (yes, give them MORE business) and are being ignored. Obviously you expect a little of the “car salesman” mentality but I feel this goes over and beyond that. This whole deal has been shady and after years of giving them regular business, we will no longer be doing any business with them whatsoever. They finally got one over on us and their true colors have come out. It’s very convenient to just use them as other dealerships are so far away. But let me tell you, you’ll be treated way better going outside the area. I’m all for supporting the locals but I feel that support should be reciprocated by respect and honesty. Shady shady shady. Do yourself a favor and look outside Klamath before you consider Lithia Ford of Klamath Falls.

My family and I have purchased many new and used trucks and cars from them over the years with excellent service at the Dodge location. I decided to purchase at the Ford location and that was the biggest mistake ! They run the place like a two car used lot. Its all about how much they can screw you over and everything they tell you is lie ! My family and friends will no longer purchase from the entire lithia corporation after this. Time for lithia corporation to clean house.

Im disappointed in the service Ive gotten over the last couple days. Ive been trying to get info, and work a deal on a 2016 F250. Ive spoken with 3 different people, and havent heard from the last person in 24 hours. I know theyre probably more interested in local clients, but I do have a relative that was willing to come look. Been trying to get confirmation on fuel tank size, but no one can seem to figure it out. The VIN is saying one thing, but the sales people are saying another. Also noticed today that the ad has the mileage listed at around 48900, but the picture that was sent to me shows 58,602. Seems that some of the information listed on the ad isnt accurate.

Excellent business. Will buy from again.

We bought 3 truck this year from Lithia 2 Rams and a Ford trucks are great services are adequate warranty are not worth the paper writing on parts department knows their business the rest can go to hell just my opinion

Excellent they got us in a day earlier than we were expecting and got it out the same day that we took it in look forward to doing all my business there with them with my Ford

Aways a pleasure to have my truck service there, always done right and a timely manner would recommend everyone to bring in all makes

Took my car in for recall at 8:00am and they called around 10:00 am to let me know it as done, Good fast service .

Meant to review lithia dodge not ford. Free 5 star since I cant delete the review.

Had my truck serviced there for the 1st time, only took 30 minutes👍👍👍 Dani loved my Dolly 😀

My friends experience here was a comedy of errors. As it stands, they sold her a lemon and wont make it right. After months of waiting, they admitted that they literally put the wrong engine in the vehicle during the warranty repair process. Who does that? Then, when they finally get her a working vehicle, it dies two days later and they are trying to wash their hands of it. Not. Cool. Ill edit or delete this post if they make it right.

Terrible experience, they lie, cheat, and steal. So to start they sold us an extended warranty told us how great it was come to find out next to no shop will honor their warranty. So they want us to let them drive it 1.5hrs away to a shop and back to do work on it. So we canceled the warranty and went with a different company which we are happy with now, only problem is lithia wouldnt cancel our contract or return any of our dozens of messages until I posted a bad review. Within a day of posting the review they called us and apologized said they would fix everything IF I would take down the bad review. I did, here we are several months later and they still havent canceled the contract they have been taking money for a service we can use and dont want. If I could rate them less I would. Now our only option seems to be to drive an hour and a half to their dealership to deal with them in person. 🤬

Terrible customer service and management. Promised to deliver our vehicle and not only did they not delivery but failed to call for any explanation and now wont return our phone calls.

Wonderful they were able to do routine maintenance oil chabgeczz air and oil filter change. Check fluids and quick check motor home on asap basis. Could not change spark luhs and do tune up. Not enough time since I have to be g400 miles south todayCost was reasonable, good work

My experience with Ford Lithia was excellent. They kept me posted about my truck. Thanks again.

Cordial, helpful and of course we came home with a new truck. Only 4 stars because I NEEDED A CUP OF COFFEE, LOL.

I went into Lithia in Feb and bought a car from them. upon buying it check engine light was on. they sId they repaired it and got rid of the issue. I drove off the lot and bam light was back on. called lithia for a couple weeks to attempt to get the vehicle repaired as it was part of the agreement for purchase that they would take care of the issues. finally my step dad got them to call me back. I took the car in another time for it to be fixed. they kept my car alllll day and then said the vehicle was fixed. again the light was back on in less than 5 min. I called the worker back and left him a message that day. I have had zero contact back still to this day about them repairing my vehicle. I have complained a couple times and once got a letter of apology and statements that they thrive to please their customers. Im not sure which one but from the girl who get no calls back nor her vehicle repaired after 3 tries. I dont feel that way. I still have a vehicle that has the check engine light on and no answers or communication from the dealership whom sold a vehicle with the light on with the promise to repair the problem.

I was referred to Christy Rajnus by Julie Glenn as we were in need of another car due to an accident. Immediately she made me feel comfortable and explained what needed to be done. We gave her what we could afford as a monthly payment and she went to work running our credit. She messaged me asking if she could stop by my work a little concerned I said sure. She drove in a 2017 Kia Forte saying we qualify for this one. I was surprised. She made the process so simple and is a pleasure to work with. If we ever need another vehicle she is the first one we go to

Timothy is hands down the best salesman Ive ever worked with. Not only was he patient and kind while I looked through the options, he then helped me get incredible financing options and an extended warranty that fit my needs. I have bought multiple vehicles from him and am always satisfied with my experience. Only person Ill buy a car from in Klamath Falls! If youre in the market for a new/used vehicle, go ask for Timothy Deruyter! You will not be disappointed.

Currently in tears in lobby. Single mom that bought a car in May and it has been in the service dept longer than it has been in my possession. Most recent repair was an engine replacement and vehicle was here 5.5 months. Had it 2 days and got stranded. Got it back in town and it is now my problem. Sitting in lobby being ignored though in tears because I mentioned getting an attorney and used some profanity. Desperation tends to make good people snap. Worst experience with a business ever.

So far Ive purchased 2 vehicles from Christy and her team. Shes been amazing without being pushy. High kudos to them!

Ive had bad experiences with the service department here. They are unwilling to work with customers, and I had to show up 3 times for them to even look at my vehicle for a warranty issue (took 5 minutes). Appointments dont mean much here, as you can show up on time and they will still take hours to even pull your vehicle in the shop. Plan to have your vehicle sitting for a while, and youll have to call and stop in continually to get something set up - its their way and their way only.

Thank you so much Timothy Deruyter and Lithia Ford of Klamath Falls for helping me get my dream truck! Tim had helped me more than once. He is my go to!! However all the staff is extremely helpful all the time and very pleasant. I would highly recommend to anyone🤩

Great costumer service. Genuine, real people who are able to help you with what youre looking for. Even if its not with them.

They always take care of you. And I love their Ford 150

Travis made us feel like we were in just the right place to make this important purchase. We were set at ease right away by his friendly manor We could not have asked for a better experience, I will recommend Lithia with no reservations to friends and family...

Just got a 2020 Dodge Cummins last week 👍 We liked Randy Goodrichs knowledgeable service so much that we are back this week buying a second vehicle. 2021 Grand Cherokee 😍 Thank you Randy 😁

I took in my grandsons mustang GT to get a oil change, transmission oil change, and check the rear end, for a little noise. Later that day we had to get hold of them.the service manager, told us that the transmission is going to need to be rebuilt, and the rear end is going to blow up, and is dangerous to drive.and they could fix, it for 7400.00. they were very rude and unprofessional,bad attitude.we felt like they were trying to shaft us.they couldnt come up paper work or dieanostic, paperwork.they test drove it. They lost our business.

My wife and I just bought a 2015 f150 had a really great experience there the gentleman who helped us was great help and wasn’t pushy on the sale at all

Was treated with extreme courtesy no pressure honest sales service experience.knowledgeble competent kind in manner.i thank you.

I got a GREAT Deal on a truck all the Staff where Helpful Great place to buy a car or truck thanks guys

Dani is awesome, got me in and fixed me pretty quickly.

Spent a day looking at trucks online, and found a great deal on a Ford. Called up to the dealership, and they had the truck delivered to my house in an hour if that. Tim helped us out and explained to us all the new technology in the truck and all the cool features. Took the truck for a spin and loved it. Tim took the truck back to get the papers, took no time at all to get approved for financing, and then delivered it back to us. All in all, couldnt be happier. Tim was a hoot.

Dustin Farnam and Dillan Farnam were extremely helpful purchasing our new Ford F-150. Very helpful, knowledgeable, and professional. Thank you!

They were fast, friendly and respectful I would recommend going there for whatever kind of vehicle you are looking for.

Kip was the greatest! Even though our first meeting was brief with just exchange of info & phone number, he took me seriously, was right on it trying to find me a truck, and got back with me quickly. He found me the most awesome truck, was professional & caring throughout the process, and worked with me on getting the deal done. Made sure I understood everything about the process, financing & working of the truck. He is an asset to the dealership!

I have only been there through Tim & Krissy not in person and it has been nice and smooth.

Decent service shop, oil changes take longer than the other lithia in town. But these guys work on fords everyday, the rest dont. So depends on how big of a hurry you are in.

Travis was very informative

Excellent buying experience- Honest and straightforward with no surprises. Pleasant people that made it easy

This business doesnt seem to cater to the customer.I ordered a 2 dollar part that crippled my wifes car and I was told it would be in the next day.Google has their hours of operation as closing at 7 pm and no one called me.I called early and left a message asking if my part was in and I did not receive a call back.Around 3:30pm, I caught the bus and arrived around 4:05pm.I was told the business closed at 4pm and I explained that I needed my part and the gentleman said if the parts door is unlocked then maybe you can get it. Otherwise we closed at 4pm.The parts guy called me the next day and said the 2 dollar part was in and I said I bought it from OReillys and advised him to fix his hours on Google.

Went to the service department and as always they are very pleasant and fast..

They made me wait along time and wouldnt let me drive the car until i paid them money up front.

The best cars new and used!

Awful car buying experience started with 2 weeks in the shop to get few things done, the inside was not clean ( found fingernails and food wrappers). There were so many delays from communication issues between sales and services. Today I had an appointment for a switch that should’ve been paid for through the sale of the car but after getting it in they were asking ~300 $ or if I didn’t get it put in a 50$ restocking fee. My family has never had an issue buying from any other lithia, but lithia Ford was an awful car buying experience that I won’t recommend for anyone.

Quality work lies about fixing an alignment issue never test drove at all as requested overpriced learn to fix your own vehicle so as not be scammed by many mechanics who say they know what they are doing

I got my car serviced for the first time at Ford this weekend and it was great! The staff was so friendly! Tim (Who I purchased my car from) offered to drive me where I needed to go and wanted to check in and make sure that I will still happy with my car. The fact that he remembered me from my purchase in August last year showed me they care about there customers. The service team rotated my tires and serviced my car very quickly and I was ready and on my way without that long of a wait! Keep up the great work Ford!

Excellent service. I had my appointment mixed up and they took care of my van dispute the error being mine. This is why I buy from Ford.

Real nice and professional!

My roommate and I both bought trucks from here and the sales guy was awesome. However Ive had several problems with it since and everytime I went into the service center I got the same guy who is an absolute nightmare. Ive gone in multiple times for different problems and 3 times for the same problem and each time I spoke with him hed always argue with me telling me its supposed to do that. Which after finally convincing him to look, it was not supposed to do any of it. Last time I took it in they said theyd order the part and call me, which was over a month ago. I finally took it somewhere else and had to pay over $100 to find out one of the times it was worked on the mechanic did not plug something back in correctly. If you buy something from here get it serviced somewhere else. I will not be returning to this service center.

Amazing and friendly service, no pressure sales, the guys there let me talk and listened to me, over all a very nice car buying experience.

Everyone was professional, courteous, and very friendly. I was told it would take a little over an hour, so was prepared to wait that long. I was pleasantly surprised when it took only forty minutes.The waiting area was clean, and comfortable. A nice addition is the little refrigerator stocked with water and various soft drinks for clients. Well done.When it was done, I was prepared to pay for the service, and was told even though I.had a coupon for the service, it was all covered under my free oil change for life service, and I did not owe anything! Wow! What a terrific surprise!Overall, it was the best experiences I’ve had.

Great service department. Had a fuel pump and filter go out during a vacation. They did everything the could to help us get back on the road

Lithia of Klamath Falls, why go any place else.

The sales department is always friendly and extremely helpful bought three cars from them now and all been amazing highly recommend them

We came to Lithia under a very tight timeline to replace an older truck. Kip and Travis were excellent in showing and explaining the new vehicle we purchased and they went the extra mile in helping us to secure the accessories we needed to replace our older truck. The business end was straight forward without any games played and we certainly appreciated the up front nature of doing business.

I had the worst experience buying my car through Lithia Ford of Klamath Falls. I was lied to first thing buying my car. I was told I would have a zero dollar deductible for a extended 3 year warranty. I was told false information. Actually it is $100. A week after having my car it started acting up. Took it in nothing was found. A month later broke down on the side of the highway 2 hours away from home. I did a formal complaint and was treated horribly. They did not make anything right.

I have purchased many vehicles in the past 55 or 60 years and only one other time had a better experience than with Lithia Ford. Our salesman, Jarrett Seipel, was amazing. The support staff was friendly and helpful. My wife loves her new Lexus sedan.

The Sales, Auto, Parts. Finance Dept. and Becky who runs the front are all great. They go out of their way to help you in any way they can. They all go that extra mile for you. I bought my car there and my son just got his car there. I would highly recomend them to anyone looking for anything to do with any make of car. Buying, Parts, Service, or Trading in.

My rubber trim fell of this morning due to cold weather, I went to see if they could fix it. I was helped as soon as I walked in. The guy came out and fixed it with in 5 minutes. This is an awesome dealership.

Amazing service department!!

My sales guy was great very friendly went out of his way for my austic daughter even tryed to play bubbles!!!! The gm made sure that my concerns were all fixed thank u. And i commend you on be being a stand up gentleman and helping me with the safty of my family

We were so very pleased with the experience. We have purchased vehicles before this and we would have to say by far this was the best experience in doing so yet! Scott and Travis are a pleasure to work with, helpful in so many aspects. Not only awesome with us, but patient and welcoming with our daughter being there with us for so long. I would say this was an excellent car buying experience. Great folks to work with that fight to get the best deal until the end.

Had the best experience purchasing my new Ford pickup from Lithia. Timothy went above and beyond to help me find exactly what I was looking for. Best salesman Ive ever dealt with. If youre in the market for a new vehicle, I highly recommend dealing with Timothy. Hes honest and someone you can trust.

Service turned out to be a scam. Like all the other people they have dealt with.

My wife and I were greeted by a very friendly and knowledgeable sales person. He answered all our questions and provided information about the 2017 Ford Edge Titanium that we were unaware of. The sales team that we dealt with was also impressive and helpful in making us feel comfortable with the process of putting my wife and I behind the wheel of our new Ford. All aspect of the transactions were a pleasurable experience and we will recommend Klamath Falls Lithia Ford because of this.

Thank you Spencer for another great experience on my new F150 purchase. He went above and beyond to get me what I was looking for. From finding the perfect truck to the financing to the signing was by far the easiest and quickest car buying experience I have had. I would recommend anyone looking to purchase a new vehicle to stop by and talk to Spencer. Once again, I am another satisfied Lithia Ford customer. You are the Best of the West Spencer!

Knowledgeable and customer focused on my second lease from Lithia. The dealership experiences have been top notch.

Buying a car can be rather annoying but At Lithia Ford I was treated like royalty. Everyone involved did an amazing job getting the car ready for pickup and this candy apple beauty was standing tall and gorgeous from the beginning. I told everyone I don’t like red cars but they said if you will just give us a few minutes we will send the car up for your review. I was like whhhaaatt? It was this candy apple red with black accents everywhere and I love it. It has more power than I know what to do with it. It drives perfect and I love this car. Everybody involved was professional and the finance guy was super. I’m so sorry I can’t remember their names right now but they were right on and with it when they presented this car. I love it and love the way she drives and all the little gadgets. Thank you all for your time and your expertise. You get a 10 out of 10 on all accounts. Thank you John

By far the best car-buying experience we have ever had. Calvin was straight with us, very informative, helpful and did not do the double talk dance. Robert went through the finance process in mere minutes and without any hassles. Since 1981 we have purchased new cars every 3 to 5 years. Finally we can tell of a pleasant car-buying experience! Thanks Calvin and Robert. Sincerely, Jim and Diane

Worst experience ever the service advisor Danny lied to me multiple times didnt answer the phone or call back asked for a detail after the work was done and charged for was not even done when it was done it was horrible Bryan put new turbos on broke my pcv valve and glued it together didnt even tell me then they all lied about that too advisor didnt even set up my rental comes with warranty i had to take the po across the street and do it myself.. i wont ever be back in the store

I was in need of two new front tires on my 2016 Ford Fiesta. I was ableto purchase both at $50.00 below the quoted price. No complaints.Jim Farmer Merrill, Oregon

My husband and I had a great experience here. We dealt with Ethan and Baltazar and they were both amazing. Definitely recommend this place.

Dealt with the new service manager, Chris Mason. Was very pleased with his honesty and integrity. Straight shooter, not like the previous (lousy) service manager Peter. My issue went back to when Peter was in charge and this man took ownership. Takes a big man to do that. Looking forward to continuing my vehicle relationship with Lithia. Thanks again Chris.

Vehicle has life time oil changes. New policy is they no longer provide reminder stickers. They say its not part of the contract. Ford said new vehicles let you know when its due so its not needed. My vehicle which doesnt require def doesnt have that option. They said they would order more and call me. I have never gotten a call back. Then the other day they sent an unsolicited offer of lets just say it was an insult price. Two years ago I tried getting a new truck. The first one was nothing but problems for the week and finally I made them take it back.

Needed some service on my truck and stopped in to see if they could help. Chad came out to look at and understand what I needed. We scheduled for the next business day. I brought my vehicle in and it was done while I waited. Cheerful, helpful, and friendly staff. Job was done as quoted in a reasonable amount of time. No complaints.

Great costumer service. The gentlemen there are always very nice! Don’t leave my car a mess and make sure everything is working nicely. They mentioned I do have something wrong with my ca rthat I had no idea about and will be back to get it handled. Great shop they have there.

Lithia Ford gave me a fair price for me trade in and was able to get me into a new F150.

I absolutely love my car, and the service I have received. Spencer and Dylan did a great job trying to get me a good deal on a loan and on a right vehicle for me. Zack made my financial paperwork process simple and not stressful. I am very highly satisfied with their service and my new car! Thank you so much Lithia Ford of Klamath Falls!

Had Lithia Ford do my oil change yesterday. They send me coupons periodically, and I often use them. The oil change coupon was for $29.95, which included a tire rotation. Great. I appreciated their shuttle service, because I was home alone that day. I picked up my truck and drove it to a spot in their lot, so I could check under the hood to make sure nothing was amiss. The oil on the dipstick looked clean and was at the pro[per level. I got in the truck and drove it home. When I got home and exited the truck I noticed a dark oily footprint on my drivers side carpet/floor mat. While I was at the service center, I happened to notice a box of paper floor mats sitting near the service counter. Apparently, the service tech didnt use one of those while he serviced my truck. Thats why I gave them 4 stars instead of 5.

Spencer at Lithia Ford was great to deal with during our purchase of our pickup! He was very patient while we made a decision to buy a vehicle from them and the whole process after! He was very easy to work with and made the whole process so enjoyable! I would definitely recommend working with him if your thinking of purchasing a vehicle from Lithia Ford! Thank you again so much Spencer we are more than happy with the purchase we made!

I have purchased vehicles from Kip Philips for many years. Kip is always professional, knowledgeable and cordial. He has a quiet demeanor which is a great attribute for a Salesman to have. Kip is patient and kind as well. Thank you Kip, it is always a pleasure buying a vehicle from you.

Im high risk for Covid so they came outside to replace my serpentine belt and collect my payment. I deducted one star because they were not enforcing the mask rule in their waiting area, which is why I asked if I could wait in the car outside.

Service department is awesome! They took care of me since day 1 when i got my used ford truck! They treat you like a family. And the techs are great-knowledgeable of what they are doing. Id definitely gonna go back there if i need service on my ford! 2 👍🏾 up!😉

Justin from the Service Dept.was really nice on phone and in person.

This is from Tom Greenleaf. I take care of the arrangements for service on our trucks. Our latest service was for an oil change and tire rotation. I presume the oil change was done properly. I will have to do some more checking but as far as I know now everything was done correctly. The work was done in a timely manner considering I was just a walk-in with no appointment.

I really appreciate the amazing customer service that Dani, in the service department, gives! She is on the ball and gets things done. When she says she’ll do something, she follows it through. She has gone above and beyond and anticipated what was needed. Thank you!

Service Department quickly diagnosed and repaired my 2014 E 450 Born Free RV camper. The coil on #10 cylinder was replaced. Thanks for the friendly and efficient service. It should be noted that I was refused service at the Ford dealership in Reno because the rear portion of my Ford vehicle was a ‘camper’. Hopefully, most Ford dealerships are not as unfriendly and unwelcoming as the Reno dealership. My family has been a consistent buyer of Ford products since 1949. Tom D.

We bought a rave 4 there and they meet us at a good price stop there and buy a car

Alexandra was amazing! I loved how she didn’t bombard us and she waited till we walked to her to talk!!!! She was awesome helping us and gave us exactly what we wanted that fit perfectly in our budget! We love the new car! It’s everything we could want!

This is our second time buying a F350 from Klamath Falls Lithia. They are unlike other dealerships, these are good down-to -earth folks! Not slimey car salesmen as in other dealerships. I recommend this dealership to anyone I know that is shopping for a ford.

After a bad experience and spending over 9 hours at a different dealership, I decided to call Lithia to get my questions answered. Victor answered the phone and went above and beyond to find the perfect car for me...and in less than an hour!! Victor’s customer service and constant communication (from beginning to end) has shown me how the process of buying a car is suppose to be done!! I appreciate the ease and stress free environment I received from Victor and Lithia Ford.

Great team! Friendly from beginning to end of the buying process. Everyone gave 120 %. I drove over from Grants Pass and wasnt disappointed. I thought I would have to come back the next day with a friend to drive my personal vehicle back while I drove the new van. Instead I was provided a driver for the new van and a chaser driver / vehicle that drove back to GP with me, dropped of the van and then turned back around and drove home to Klamath Falls. Good deal, good people, great experience!

My experience was super awesome!! My brakes went out in my car late in the afternoon, I called around to different places and they all either didnt have parts, or couldnt fit me in. I called Lithia Ford and talked to Ken about my car. He told me to bring it right down and was able to fit me in by the next morning. Amazing experience!

Supper great sales people and very helpful. They worked with me really hard so that I could get into what would work for me. Thanks guys!

Great, no-pressure sale. Jed worked to get me the most for my trade and eligible rebates. Great truck at a good price point. Very satisfied customer here!

Wow, what can I say...this was the best car buying experience of my life. I started off upset with them, since they had a typo on the mileage of the car I wanted. They worked their tails off to make me happy, and even drive the car all the way to San Jose from Klamath Falls, Oregon to make me happy, at n/c.The entire staff, from sales, to finance, to drivers, were all fantastic to deal with and I love my new Ford Fusion. Great car and so happy, thanks Guys/Gals at Lithia.James C.

The staff and the salesman that helped us were very courteous and helpful. Ethan, took his time and made sure we were well taken care of, also he helped us get insurance right there before leaving the lot. We recommend other customers to Lithia.

Hands down the worst service department Ive ever seen weve had ongoing problems with a brand new service truck and now its got something going on with the engine and wanted somebody to come out to the parking to listen to it its knocking and was told they didnt have anyone to do it and couldnt have someone look at it until the 4th of February thats unacceptable!

I was given a great deal by my sales person Scott Farris. He was very courteous and not pushy. He helped me find the perfect car for a great price.