Their customer service is horrible. They made a mistake on the type of glass they used on one window and refused to do a thing to correct it. They were also rude and disrespectful to my mother. Would never give my business to anyone who does not treat the elderly with respect and kindness.

Great service. Knowledgeable employees.

Called to ask for an estimate. Havent heard from them.

Our front office glass door broke and Basin Glass had it fixed in a few hours. Good as new! Excellent service, efficient and kind. Thanks Basin Glass!

Glass install when it finally happened was great except when they finished they left without final clean up...windows were very dirty with hand prints all around the outside and rectangle suction cup marks all over.Took em several weeks to get glass and then a few more weeks to install glass.

Very good business! Back up their work.

Excellent service

Very friendly staff. Highly recommend!!!

Very nice people and good service. This is the best glass shop in Klamath Falls, especially for quality sliding doors, bath/shower doors etc.They have a small parking lot and there is typically good street parking too.They do home window screen fittings or bring yours to them. They also do all types of auto glass.If this was helpful, please click Like, thanks.

They have done work for us in the past and it was done with excellence and in a timely manner and it was all done with kind customer service. They have such a great team there!

Had a tractor window installed, glass left everywhere in a livestock facility sad for a 1100 charge to install 2 guys took 5 hours. Also could see where they snooped around our facility.

Basin Glass staff and service are excellent. Helpful and professional and locally owned.

I called them this past tuesday for a quote to replace the windshield on my car was told by the person I talked to that someone was on machine she needed to give a quote but she would call me back in an hour This is saturdy at 6PM no call, no missed call no message no text tired of waiting will try someone else who wants my business

Fast friendly reasonable service thanks

I have always had good professional service here. It has always been good quality work and on time.

I called trying to get all my house windows replaced. They said they would call back when they were not busy, in a week. Its been three months now and they never returned my calls. Bad customer service for sure.

The receptionist was gracious and obliging, as she has been for twenty one lie years

They do good work and have good service at a reasonable price.

Good service nice people

They do good work in a timely manner and the work is always done well

Nice people

Very rude receptionist. Will not patronize this business again.

Very nice people and fast service

Good people and place