user
CubeSmart Self Storage
21400 I-35, Kyle, TX 78640, United States
Appearance
CubeSmart Self Storage

Comments
Bo
Review №1

They did a great job. The place was very nice

Aa
Review №2

Steven the manager is awesome, and super helpful. The facility is safe and clean. Right next to Explore USA. Come and put your stuff away.

Sc
Review №3

This storage facility has great store managers. Steven and Christina are great. The location is great. The problem is with the extremely greedy Cubesmart corporation. They only care about their shareholders. If you rent here, do NOT go there at night time. Very, very poor lighting. ANY other facility in Kyle is much better. We have had paint flaking off our doors for several years. They have hired at least 3 bottom of the barrel painting companies in the last 7 years that I have been a tenant. This place is ghetto. They only care of profit at the expense of the customer. Very, VERY poorly run business. They constantly raise the rent. Your current rent is never enough. Tenants moving out are always telling me that they are leaving because of the rent is going up. Again, great 5 star store managers.

Ro
Review №4

I Enjoyed the easy process of online registering process, the staff is helpful, courteous and professional. Very impressed with the entire organization

Jo
Review №5

Price was fair and the facility was very clean and secure.

ci
Review №6

Clean and safe. Very efficient check in and check out.

As
Review №7

It was very easy to set up my account and storage unit online. The move-out process was also very easy. The unit was nice and clean.

Ke
Review №8

This place is great. Everything is kept super clean. Upon reservation staff contacts you to confirm and give you all the relevant info, which was really helpful. If you are in the area and need storage, I cannot recommend CubeSmart enough.

Ma
Review №9

You store your stuff here. Its good for that.

We
Review №10

Everything here is as expected. Although 10:00pm gate close could be eliminated

sl
Review №11

Steven at the Kyle store was so helpful and kind. We had to change our reservation and he made it seem less and easy. Thanks for the fantastic customer service!! Our parents also used this store and they had nothing but great things to say about cubesmart. Y’all are wonderful, thank you.

Da
Review №12

Easy to book online and pay for unit. Gives all info except full gate codes for entry. Just show up and unload into unit. Do wish you didnt have to purchase the $17.99 lock, some of us have had a unit before and already have a purchased lock that is exactly what is needed. Also little false advertising with half off first month, with all the fees that are added in it becomes actually more or same as paying full month price.

Ab
Review №13

Easy setup to rent a unit, nice and clean facility. The gated access made us feel secure our items were secure.

Ja
Review №14

Great customer service and the place is alway very clean.

Gi
Review №15

Karen was very helpful! Great general manager, helped us find a storage unit. Great service, Climate controlled rooms and great area! Will definitely use again in the future. Thanks cube smart :)

Ge
Review №16

Karly assisted me today and was very helpful. She found a unit and cleaned it for me for immediate use the same day I signed up.

Jo
Review №17

Nice people, clean secure facility reasonable prices

Al
Review №18

Today we were looking to rent a storage unit and Laurie helped us get a great unit of the perfect size and helped us with great deals! We got signed up within a few minutes and she was super helpful, funny and sweet. The facility was very clean and kept looking nice and organized and we got all our extra questions and concerns answered. We appreciate your kindness and professionalism and THANK YOU!

Di
Review №19

Steven and Christina are always very helpful! I am here almost everyday and I know that if I need anything, they are more than willing to help!

La
Review №20

Clean, secure, and excellent customer service .

Re
Review №21

The manager at this location is very helpful and knowledgeable. Great prices for a storage facility. Nice and clean property. Definitely recommend!!

Ge
Review №22

Needed to downsize so Christina got me situated with a smaller unit and made sure that the transition was smooth and easy with no problems 👍

Li
Review №23

Very pleasant people.. Christina n her partner they have been super helpful very professional .. Will do business there anytime.

Em
Review №24

Best storage place Ive been to, ever. Customer service is beyond words. Competent and caring people like these people are so hard to come by these days . They go above and beyond to help you any way they can. Melissa and Laurie are amazing. I definitely recommend this place!

Jo
Review №25

So far so good. Staff is amazingly helpful, courteous and knowledgeable. Great location for my needs.

Am
Review №26

We could not have been happier with our two storage units rentals this summer. Melissa and Karen professionally and graciously manage this site, and we are very happy. Our things were safe and well watched after. I highly recommend you consider this location in Kyle for your next move. Thanks, William

Ja
Review №27

The staff was wonderful and very helpful. The process was easy. Loved my whole experience.

Mi
Review №28

Corporate America at its worse. Advertise low rates and then tack on additional fees. They never heard of prorating. I want my bill due on the 1st each month so that I can pay at the same time as my other bills and not forget. They wont do that. I think they want you to forget so they can charge more fees. No grace period at all. I should have gone straight to U-haul. I once rented a unit from U-haul and the first month was free. Really Free. No admin fees. They didnt even take my credit card info until after the first month.

Ro
Review №29

Service rep could not and would not act like he wanted to answer questions about pricing disparities. Disappointed. Can not recommend this storage facility.

Do
Review №30

The storage units were kept clean and it was priced well. But what really sold me to use this location was the customer service. Melissa was very helpful and I felt like she knew was supposed to be there and not. Even when I would see her out and about in public she said hi. Let me feel like my valuables were taken care of. Definitely use again.

Ve
Review №31

The GM Karen @ this location is awesome!!! She’s has great attitude and she’s very friendly. She’s very helpful, and also always make me and my family feel welcome at her store.

Ir
Review №32

Everything stay in place. Customer service was nice

Da
Review №33

My experience with Karen and Alyx was outstanding! They both know me by name and provide me with the best customer service. The process was easy and smooth with the ease of making payments online.We had some changes in our moving plans and had to rent an additional unit. Alex was able to provide us with a climate controlled unit and received 1/2 off first month rent. This was great since we only needed the storage for three days.They both were a positive part of our hectic moving experience!

Fa
Review №34

1st month is free in words but is evened out with other fees and most importantly with forced insurance. Youre forced to buy insurance from them. Will never come back

Be
Review №35

Very pleased with effort to explain every detail of the service including upcoming change in rental amount after a period of time. Associate was friendly, helpful, and ready to advise of local area.

Me
Review №36

My son and I decided to store his college items this year, he looked at all storages and found CubeSmart to be the cheapest. As we arrived to the office Karen and staff were very helpful and polite, best customer service I have received in awhile, Karen took us to make sure our storage was the right size we needed. All paperwork was done in a reasonable time and explained very thoroughly. I would recommend this storage facility to my family and friends. Thanks!!

Jo
Review №37

Laurie was awesome! Very helpful and happy to do so even though it was 10 minutes to closing. I would definitely recommend this location to anyone in need of a storage in the Buda/Kyle area!

Ja
Review №38

Alex was so helpful. Finally, a painless process for getting storage. And I had a discount. No long waits or weird clauses. All done and ready to move stuff in. Thanks!

Re
Review №39

My sister rented out a storage unit, there were initial fees but we got the second month free. They are very friendly and helpful. I felt our things were secure, with the keypad gate

St
Review №40

Laurie was so nice and helpful. The place is very clean and secure. CubeSmart is just what we needed to take the stress out of the upcoming move.

Ma
Review №41

Employees were very helpful and friendly and explained everything very thoroughly.The location is easily accessible and safe.I would definitely recommend this to anyone who is looking for a storage unit.

Do
Review №42

The General manager was great to work with.I was very impressed .I would highly recommend working with this Cube Smart.Thank YouDonnie RobertsAustin,Texas

Jo
Review №43

Really great place! Well kept, and great customer service. Karen is very nice woman.

Mi
Review №44

The woman at the CubeSmart in Kyle was helpful beyond belief - friendly, thorough and knowledgeable. They have a great location there - clean, efficient and well organized. You will love it there!!

Ri
Review №45

I was well pleased with all aspects of my rental transaction. The physical plant was neat, clean and in great shape.The manager was extremely competent and helpful.The rental experience was super.

Er
Review №46

Melissa helped us out when we moved our stuff in the other day. She is so helpful! My best experience with a storage facility.

ci
Review №47

Great place. It was clean and the lady who helped us was the best. Could not ask for more.

Ni
Review №48

They charge you and extra fee to pay them online or over the phone, there was loose rat poison in my cube, and the customer service has been terrible both on the phone and in person. Theyre also way overpriced. I recommend going somewhere else.

Br
Review №49

Huge storage area clean neat good security for your stuff . Staff friendly and willing to help you with any questions

Su
Review №50

Had wonderful help .was treated with respect very satisfied would tell anyone who needed this type of service

We
Review №51

Friendly atmosphere,good coustomer service.Clean

Im
Review №52

Moving Is always a stressful time, I experienced unfortunate experiences and terrible customer service throughout the entire move. I initially attempted to lease a storage with another company, which was a terrible mistake. The prices were extremely high, the rates changed every time I talked to a different associate, the customer service was extremely terrible and they double booked my storage. My experience at cubesmart was the COMPLETE opposite. Laurie was wonderful, had great customer service, made me feel comfortable, went above and beyond and even stayed after my shift to ensure I had all of my information and had no further questions. The climate controlled storage is well kept, easy to find, and there was also convenient moving equipment located in the unit as well. I also had a wonderful experience with the manager who was very calm, and understanding. The overall staff and this experience at cubesmart was wonderful, I will continue to lease here in the future and recommend this location to others

Ra
Review №53

Amazing service. Seriously could not have been nicer. Courteous and helpful.

Ma
Review №54

The staff was patient and helpful when we moved our belongings in and was great to assist with anything we needed over the time we rented our unit

#0
Review №55

Great customer service. LAUREN is very welcoming great customer service, always smiling very polite. Thank you

He
Review №56

Everything was very Simple.

Tr
Review №57

Melissa Cruz was very accomodating showing me various sizes of units. She helped me select the right for my storage! She made it easy! Thanks!

Al
Review №58

Jorge is an awesome! Very helpful, welcoming, and caring customer service. :)

Mj
Review №59

Very big space for your stuff

we
Review №60

My husband, Jaime Reyna has been renting from this location for about for about six months and has had a nothing but praise for management and the general operations since he has been here, especially for the current manager Ms Karen Mills (he says Laurie was a sweetheart as well). Now we have a shared storage there and I have had the chance to do business with Karen and have found her to be friendly, helpful and proffesional. Thanks for a nice experience Karen and Cubesmart.Very satsfied customers,Wendy Lovely and Jaime Reyna.

Je
Review №61

Melissa Cruz was awesome today. She took really good care of us and made the experience of moving our daughter out of her dorm a smooth transition!

Me
Review №62

I have been with Cubesmart for over 3 years now and have to admit its the best storage place in Kyle! Melissa Cruz the assistant manager is AMAZING and has the best customer service ! Keep up the hard work!

ru
Review №63

Professional staff.Nice environment.

Ma
Review №64

The girl at the front desk was very friendly and knowledgeable she took me to go see the storage unit before i rent it,it was very clean, i would recommend cube smart to any one that needs a storage unit .

Bi
Review №65

Easy in easy out...

Ty
Review №66

Very friendly staff. Very quick when getting the key

Pa
Review №67

Great prices, good location, great staff

Kr
Review №68

Manager was super sweet and helpful when I wandered in.

Ro
Review №69

Very good service they wait on you hand foot

de
Review №70

Kept things here we couldnt have at home. Staff friendly, after few months the rates went up !☹️

Br
Review №71

CubeSmart was very friendly and efficient even when I needed another storage room on short notice. I give Karen Chapman and the team an A+!

Fl
Review №72

Very clean and well kept storage.

Ca
Review №73

Great Store manager at this sight!

Ro
Review №74

Very friendly and helpful.

Sa
Review №75

Great staff, very helpful

J.
Review №76

Easy access

Ja
Review №77

Great workers here

To
Review №78

Did what it was suppose to do.

Information
38 Photos
78 Comments
4.6 Rating
  • Address:21400 I-35, Kyle, TX 78640, United States
  • Site:https://cubesmart.com/texas-self-storage/kyle-self-storage/3047.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 512-268-3009
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:11AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
Similar organizations