Despite other reviews Ive read, I received excellent customer service from Julius. Thanks for your patience and assistance!

Have been put on hold for over an hour the last three times I’ve called. They never answer the phone after that. Eventually they just hang up on you.

Just called to get a prescription refilled, the pharmacy answers saying it cant be filled for 4 more days. I asked well can i use a different cvs to get it filled, to which she says due to your insurance it cant be filled for another 4 days so i say okay fine. I immediately call my insurance to understand why and they say thats not true and that its covered AND cvs didnt file any claims for it to be covered. So my insurance company tries calling with me on the phone 3 separate times, being put on hold and hungup on every time. I call back and ask what the real issue is and the automated voice tells me theyre out of stock. So when i finally reach the pharmacist she tells me theres only 2 of us here, etc. A few minutes later she tells me it will be ready in an hour & a half. Even after the terrible customer service and being lied to, i said thank you. She literally just hungup on me, no youre welcome or anything. I understand places are understaffed right now but this is completely unacceptable. Do not tell someone a prescription cant be filled due to insurance because your pharmacy is out of stock. She did not expect me to contact my insurance and get this figured out. Disgusting service. I will be searching for a new pharmacy.

Not worth making business on this location de employee are rude, and theres not customer service at all.

How can a pharmacy mess up a prescription so many times? I just dont understand.... between the incorrect dosage, brand and now when I say, dont give me 3 months supply... they still give me 3 months after I tell them to correct it.. IN Person...every time!!

Easy access, lots of parking. Friendly staff.

Always takes at least 2 hours to get any prescription filled during the peak hours of the day when they have the most staff there. You’re better off going at night unless they’re about to close which they locked me in the store until the transaction was over. Don’t know what that was about but being someone with hostage ptsd it wasn’t a pleasant experience. The main pharmacist, Rachel laughs when I explain troubles I’ve had at her pharmacy. Her excuse for laughing: what happended to me was ridiculous.

Terrible!!!!!! As a physician I was placed on hold for 45 minutes to call in a prescription for my patient. They place you directly on hold without giving you a chance to respond and after literally 25 calls, the pharmacist couldnt take the order. Absolutely unacceptable!

When I called this pharmacy today 5/12/21 they hung up on me three times and the pharmacist Jonathan Hangey was rude and nasty. He kept putting me on hold then hanging up on me before confirming all the information I needed. Most unprofessional person I have ever dealt with.

Horrible customer service. Received a call that prescriptions were ready for pick up. Went to pick up and was told full price was due. Asked why insurance wasnt applied. Clerk told me to step aside and speak with Amanda. She tells me they are still waiting for either the physician to rewrite the prescriptions so the insurance company will cover it or call the insurance company and get a prior authorization. This was suppose to be handled last week. Why did I receive a call that these prescriptions were ready? She tells me they are ready....but you have to pay full price because issues still are pending. I told her the call should say your prescriptions are ready if you want to pay full price and not go through insurance because the insurance issues are still not resolved very poor customer service and very rude. Also, very confusing as to why when I spoke with the pharmacy last week you knew I was waiting for insurance to approve it and days later you call and say its ready??

Great pharmacy staff. I started using this pharmacy about 6 months ago and have had prompt, friendly and overall great experiences since.

Art is always helpful and courteous every time I come in to shop. When I cannot find something he always knows what isle that I can find the product. The manager is awesome too. When there was a long line once, he rolled up his sleeves and went to work on the cash register. I wish more places had management that actually helped their staff and their customers more. The store and ambiance is always clean when I go in there.

I believe this is one of the best pharmacies I have been to. The staff is friendly, knowledgeable, and helpful. Line always seems to move efficiently.

TERRIBLE pharmacy! You have to wait on the phone for at least 10 mins then whoever answers is always rude and has terrible customer service. Worst pharmacy ever!

Sunday night, called video doctor from my home about 10 minutes away. Doctor puts in three prescriptions. Drive to the pharmacy right after and figure I’ll spend at least 15 mins waiting. Already filled. Couldn’t believe it, never received that kind of service at a drug store. Pharmacy tech and front register were very nice as well.

My family and I have been going to this CVS for a few years now. Up until this past year things had been okay. Now we can’t get communication on meds that need to be ordered, I am lied to repeatedly about protocols, the pill counter wasn’t cleaned out and I got a pill in one of my prescriptions that was not prescribed for me! Now we have a MAJOR medication error involving a change in blood pressure medication for a diabetic! The screw up really messed with her blood sugar and we just discovered it. I have tried talking to Lester a few times about these issues, but nothing changes! That is the only reason I have come here, because the La Plata store DOES NOT CARE! We are moving all of our prescriptions immediately!

3 times I tried to get my prescription at this CVS, each time they said they didnt have it and couldnt notify me when they did. Im a month and a half late for this prescription. I just have to drive to White plains now even though Im in la Plata. CVS White plains always has my medication. If you keep running out constantly, doesnt that mean you should order more?

One employee, I wont mention a name, just stared at me when I came to the counter, so I said hi, then he said hi then also. When the transaction was done, he just just tossed the receipt at me and went on talking to his co-worker. It was all so off-putting I wanted to return a $2 soda. However, the young lady in the store was quite friendly. I also notice the CVS has a lot of more healthy food choices, seems like mostly granola/protein bars, which is nice, but it seems to me like they went overboard.

They are so nice and I love how they work together and every time I go to the doctor and they send the medicine I need to that cvs when I get there, there it is my medicine done and waiting for me. P.S Salma is the best a that store!❤️

1 pharmacist, yes just 1 working, taking drop offs, working drive through, doing pick ups, and filling the bottles for 20 people waiting. Total failure on management to not have help for the poor tech. Worst pharmacy ever.

Have been using another pharmacy to fill my prescriptions for many years. That pharmacy was out of a medication and called up CVS inquiring if they had it in stock and transferred when they did. CVS has a pharmacy rewards program $10 after 10 prescriptions filled. Pharmacy staff is very helpful and offer suggestions for savings. Strongly considering switching and making them my permanent pharmacy.

I visited this CVS location yesterday (8/18/19) and spoke to the rudest pharmacy technician that I have ever encountered. She told me her name was Selma, this day she was wearing a black head wrap. ( I saw this earlier that day when I bought the prescription and dropped it off) Selma called me back and told me they could not process my prescription because it was in process at the target store and they were closed. I asked if she could call urgent care to see if they could switch it and she said they could not because they already ran it through insurance. I told her that I have 2 insurances and asked if she could please call urgent care and have them resubmit the prescription to them so that they can run it under my other insurance, Selma blew up saying she was too busy, I would have to wait till tomorrow, that she could not and would not call; that I could if I wanted too, She does not have time to be calling dr offices for every patient, and that she would and could not do anything to help me. All this was yelled to me over the phone around 6:40 p.m. last night. She needs a lesson in commom courtesy, and customer service etiquette. This is not the first time this pharmacy team has been known to be rude and give horrible service. This type of behavior is a direct reflection of leadership and how they handle things. CVS upper-management for this location need to really focus on the staff in this department, and do a revamping to make sure that your customers are spoken to with respect, at the very least never yelled at by the staff. I HOPE THIS IS READ AND TAKEN SERIOUSLY. As my husband says when you go into the lions dean expect to be bitten and I was big time..please help this department, they need it especially Selma

Very nasty to all customers and the pharmacy dept. was very rude to its customers,when I was waiting for my meds. Will start using another pharmacy. Cvs corporate should look into this matter.

Customer service at this place is at an all-time low I left out of there very frustrated because they dont understand their own processes it almost seemed that everyone there was in an unhappy state and it resonated throughout the whole place this tells me that there is a great need for a management change at this location I think Ill just use the walk green across the street and see if I get better results

Mixed feelings here. I love the staff and store always has whatever I need . The pharmacy though is another story. All reviews on that are correct :/ it sucks pretty bad. The rest of my shopping experience is fine.

This pharmacy is unbelievably slow with the drive thru and keeps changing my brand name medicine to generic just because its cheaper for them. The manager that came to work as a cashier because of the long at the front of the store was rude too. It seems like so many people working here are unhappy with their jobs!

The WORST pharmacy experience in 50 years. I have used CVS exclusively for 10 years all over the country. The pharmacy manager, Jonathan, does not tell you a straight story and there is no consistent logic to his excuses for incorrect information. It took me going there 4 times and calling the CVS call center, just to get his attention. He is also sloppy and had stains on his white lab jacket, which I don’t think is the “scientist” image of a medical professional.Seems to me the inventory, ordering, and distribution of medications is flawed at best, deceptive or criminal at worst.

Great pharmacy staff, but the nastiest evil pharmacist I have ever meet. CVS needs to send her to customer service training.

This the worst pharmacy I have ever been to in my life. I don’t live in the area but was here for work and left my prescription at home. First they tell me on the phone I’ll have to pay $12 for 3 pills, so I decide to come to the store to see if I can get an actual refill, which I can. At 5:30, they tell me it’ll be an hour. I go to Walmart and run errands, come back at 6:45, and it’s still not ready, another 10 minutes. I go eat and come back closer to 8PM. I pull up to the second drive thru window because no one is there. I’m told I will be helped the car after the next car. WHAT? Don’t have a second window if you aren’t going to use it, or can’t staff it. I feel sorry for everyone who lives in the area and has to deal with this place on a regular basis. Don’t know how anyone ever gets their meds.

It doesn’t matter when you come by this place if it’s anywhere from 3-7 you are going to wait 20+ minutes and it doesn’t matter if it’s the drive thru or inside. It’s unbelievably slow and I can’t for the life of me think why. If there’s an issue with a prescription, customers are expected to go inside the store to resolve. NOT sit in the drive thru. So please explain to me why every time I come here we sit and sit and sit with every single car. And forget about the 2nd lane, it is never open working operational. Somethings gotta give. Obviously they have the business so they need to hire more staff during these key hours plant 3 people at the dang register just constantly ringing and getting people in and out of here. There’s no reason for it to be like this each and every day. Im going to transfer to CVS in Solomon’s where I work to see what it’s like there. I’ve been sitting in line for 20 minutes and there’s still 2 cars ahead of me. There was 4 when I pulled up... and if you have a coupon from GoodRx it’s supposed to be automatically applied each refill. Which is what I was told by 2 associates that work there. But when I went to pick it up last week it was full price and the female pharmacist was rude and snappy saying I need to call and specifically request it be applied each time. I said well I’ve had no problem until now and it’s the techs there that told me it was automatically applied and it has been each time. She told me I had to come back in 30 minutes so they could run a new label for the lower cost...RIDICULOUS!!

Every month for the last year, Ive try to fill my sons prescription at this location. I have requested this medication with the pharmacist and technicians MULTIPLE times. Everytime, I am told it is on a first come first serve basis. They NEVER have it. SO frustrating and disappointing. Giving up and going to the Safeway pharmacy.

Just trying to call the pharmacy for a simple question i was put on hold twice. I was on hold for 20 minutes with no sign of anyone coming back to assist me. Very disappointed.

People are very rude that work in pharmacy. This persons name was India. Customer service is what pays your wages. I dont know if I will deal with them or not.

A lot of items on sale at this CVS and has a good customer service.

Worst customer service ever. And the first CVS I will not visit.

Horrible pharmacy and the pharmacist is arrogant. I have not had a prescription filled correctly yet; they are not into customer service and I work in healthcare. It’s a deplorable place to be subjected to and unfortunately, they are the only 24 hour pharmacy in the area.

Open 24 hours, super chill staff

Phar·ma·cy:ˈfärməsē/ noun: pharmacy; plural noun: pharmaciesa store where medicinal drugs are dispensed and sold. (FAILED)***************They should refer to themselves as 7-11 with some medicine. I have visited this location (near a hospital) on seven occasions over the past six months for necessary prescriptions. I have never been able to have one filled because they are always out. The staff presents this information with zero care, and seem as if they are bothered by my even asking if they have them in. Worst service, inability to keep a stocked pharmacy, and zero compassion for their client base.

Every time I go in there I go in for a prescription refill for a certain prescription they don’t have it every time. I am tried of going in there the staff sucks the building sucks. And they flat out refuse to fill out certain prescriptions. So if you have any prescriptions they won’t fill it so don’t go there

Horrible experience here and smells badly like urine and or mildew!!!

Terrible customer service in the pharmacy!!!

Very helpful