These people are amazing! So helpful everytime I go in, like today.I thought my screen was busted on my Galaxy g5. Turns out, it was only my screen protector. They also helped me get my mom on my plan two years ago. We bought a phone at a box store and they (the box store) were unable to get her on my plan, after they said they could. These guys at the T Mobile store took care of our issue in minutes. Ill gladly refer people here in La Vista!!

Good customer service, pleasant employees. No Samsung phones because of chip shortage. They will call me when the phones come in.

Came in with my wife to change plans, and the crew working with us here were very friendly and made sure we got all the promotions available to us. Just moved over from ATT and already having a better experience!

I came to this location to purchase a used iPad 7th gen from a third party. I wanted to meet here because I had to make sure I could add it to the T-Mobile network. Well.. the iPad was locked to another carrier, which I wouldn’t have known unless we checked it out first. Let me just say, Tony and Christopher were very helpful. I really feel like they both went above and beyond to help me out. I was able to get a different iPad with cellular and I got it added to my account. I would definitely recommend this store because of Tony and Christopher. Thank you guys!

Absolute worst people to work with, we were offered an upgrade and had the mailer in hand, the store said we arent able to upgrade. We called customer service and they said they see it clearly available to update. Went back to the store and they still said they cant help us. We walked in the store with the customer service manager in the phone and had him explain the situation... The employee couldnt even get what phone was on what line straight enough to explain what he was seeing. The people in the store seem to be completely useless and just tell you to go online or call the number to get help... So why are they there?

New SIM card sent my phone into chaos. Software, settings all changed.The staff at Brentwood store stuck with a mystery glitch.Solid service!

🎶 I’m in love with a Sprint girl! 🎶Brittany is the prettiest little cell phone mami! She is super beautiful, smart and has the cutest smile!You own my heart Miss Brittany!! 😍🥰😘Marry me? 💍

Brittany helped me get a new phone, and she was awesome! Super friendly and kind, and answered all my silly questions without getting even the slightest bit annoyed. She helped me get the best deals and saved me a ton of money, she really knows her stuff!

Brittany was super nice and knew what she was talking about. She keeps all the products and packages too. She helped me get a new phone for cheap and set it up with all the stuff I would need: car charger, case and screen protector. Very sweet and down-to-earth and she smelled like strawberries!

Brittany is hands down the single best employee I have ever dealt with! She was kind, courteous, respectful, and on the ball when she helped me with the dumb issues I was having AND she’s not bad on the eyes.13/10

Brittany was extremely helpful when i had questions about upgrading my phone. shes very helpful and not pushy at all. excellent customer service. she also smelled like mangos and was very professional looking which i appreciate in retail staff! its so uncommon these days....

Sprint service and customer service sucks. Its not the fault of the store employee when their computer wont allow them to apply new promotional rates to a longtime military customer that wants to change from a plan they dont even offer anymore to a new plan to save money. After monkeying around for almost an hour, the manager and his best employee couldnt get it done and told me Id have to call customer service at Sprint *2.I am done with Sprint as soon as our last phone is paid for. Well switch to Verizon or AT&T.

I was referred to the store to cancel a friends cell phone which he had lost. Because he was hospitalized and in no shape to deal with this problem himself the authorized me to speak for him. The lead customer representative in the store was most helpful. He explained what had to be done to transfer his number to a new phone with another company. I later found out I needed the PIN number of the lost phone in order to transfer the number to a new plan. I called his representative the next day and since he remembered me the day before he graciously reset and gave me gave me the necessary pin number. This representative was courteous, knowledgeable and most helpful. Two thumbs up!

The staff was super helpful, explained things well, and very personal. They asked how my day was, created conversation, and made me feel comfortable.

No wait! No problem!

We were in the store several visits first time was over an hour wait and was told that we would get credited $650 credit on my account and then was told that I would receive after buying out my phone the remainder on an American Express. First guy had an attitude when my dad was talking and was not very friendly second girl was very sweet and helped us out but was misinformed. When you switch from a service over to Sprint you DO NOT get $650 you can get up to which is what the signs says but I was getting told differently. Then when I called to inform the manager he was acting as if I took it wrongly or I was being dishonest. If you need help with things calling customer service are straight shooters and ended up crediting me and were AMAZING!

A pretty lady helped me named Brittany with my upgrade and she was real nice. Got my phone all set up with case and screen protector.

Staff is constantly changing with no definitive answers to questions presented except for ...go to the website.... Or call Sprint. If I wanted to do that I would of but communication venue face to face is a lost art in todays world.

I live in LaVista, and have been frequenting this particular store for years. I recently went to upgrade two or our familys phones and, like every time before, I was told that you have to carry their insurance plan on every new phone for at least long enough to cover the return period. I have questioned this before, but was told it was required each and every time from every sales rep as well as the store management. I thought it odd, but went with it, as I trusted the store I had been frequenting for years. I happened to be in Lincoln for work recently, and my Samsung S8 had completely crashed on me. Desperate to get a new one to be able to access info I needed that day, I visited the nearest Sprint store in Lincoln at 27th and Superior. I upgraded to the new S10, and when I was offered the insurance coverage as optional, I questioned on whether it was required or not. I was told emphatically that it is not required on any level, as it was/is completely optional. She had no explanation on why I would have been told differently from the LaVista store. Upon hearing this, I was ready to leave Sprint altogether! However, the sales rep there was very pleasant, knowledgeable, and accommodating and I realized my issue wasnt with Sprint as a whole, but rather how the LaVista store is managed. Instead of lying to your clients to make your sales, how about being forthright, building the value in your product, educate your clients, and trust that they will make the best decision for them and their situation.I have decided to stay with Sprint, but will drive the 40 minutes to do all of my business with the Sprint store on 27th street in Lincoln going forward.

Have had problems with sprint on the phone, so thinking going in and talking face to face with a “store lead” might be better was not! Yes we were frustrated but when he walked away saying I’m done with this conversation, is not good customer service!

Brittany the sales Rep has the WORST Customer service ever ! Went to Pay off a phone and get a new one with a completely new phone number and she wouldn’t do it because it would affect her paycheck & was some how considered fraud ? Finally just left went to the 72nd & Dodge location & they did it no problem!

Brittany is very knowledgeable and helped me save $ on my bill. She’s a total cutie too!

I did leave a good review a week ago or so but now I have to give Sprint Store in Brentwood Village Shopping Center one star. Im very disappointed that my service was shut off earlier today with no explanation why when I have been a loyal customer for a couple months. I really enjoy the service but the customer service is lacking when Im not being told something and the next thing I know my phone is being shut off. I have paid all my bills on time so I was shocked that my service was being shut off for no apparent reason other than an employee taking his anger out on my fiance whom used to work there as an employee. I believe there were other ways to go about this situation like when I went there to pay the cell phone bill. John had helped me that day and failed to tell me about this account. I did not know everything about the account because my fiance takes care of that. I wouldnt recommend this Sprint store unless you want employees lieing to you and hacking into your account. I was treated unfairly and on customer appreciation day I would think I would get more respect and if something needed to be changed on the account for it to have been taken care of that day and not to the point of shutting off my service in the middle of the day without a warning or a call from Sprint. Especially when I pay all my Sprint bills time! I wouldnt recommend being helped my John either he lacks in customer service skills. Its sad I was treated this way and I hope this reaches out to customers and the managers of Sprint. Be honest to your customers, give respect and excellent customer service. Its not that difficult especially if you want more than one star for reviews.

After spending over 2hrs at the 72nd street store and having the staff be rude to us we came here and was greeted promptly and treated with respect and courtesy with all of or issues resolved. They made sure that we had all questions answered, before we left.

Never sign a contract with sprint. Why pay more for less???

Montanna did such an awesome job helping me and my roommate switch to Verizon to Sprint. Very happy to now have a provider that I can trust with the most excellent customer service! Also loving the new iPhone 7! Thanks Montanna for all your help! Very professional!

Workers are very helpful and friendly but I wish they would fix the kiosk. Only reason I took a star away!

GREAT SERVICE! I went to this Sprint location and Patrick was VERY hepful. He was very friendly and easy to understand. I didnt understand the Icloud thing or syncing calenders and he was very helpful. Easy to get in and easy to get out. Quick Service too.

Ive been with Sprint for years and have never had any issues, i just wish they would bring back their payment kiosk

The manager Terry and employee Junior are very rude and unwilling to assist with their phone sales once completed. Would recommend trying a different store for purchases or a different carrier if possible. Even tried to reach the regional manager Dustin Crouch but no reply. You will be very frustrated if you give business to Sprint in general but ESPECIALLY this Brentwood location in La Vista.

Friendly workers, and very knowledgeable about the products.

The service guy, Tony, was super in getting a couple of problems solved. And quickly!

First off, dont go to this location if you need support on a device. This location has no techs and cant help with those problems.My cell phone is dead and still covered by a full warranty. Sprint informed me they charge $75 to handle a warranty replacement. The Magnuson–Moss Warranty Act says that consumers are federally protected with warranties and are entitled to a replacement without unreasonable delay.The store didnt seem interested in helping me out. I didnt yell or complain because it isnt the fault of an individual customer service rep that the company has such a horrible policy. I contacted Sprint online and some of the reps who responded were exceedingly rude.Sprint told me I cant go directly to Samsung (manufacturer) because it takes 4 weeks and that I have to prove I made all efforts to repair the phone before seeking a replacement, and that Sprint has an agreement to handle those warranty replacements. If a product is defective and is covered by a full warranty, I shouldnt have to pay for a replacement. This policy is potentially illegal under the Magnuson–Moss Warranty Act, and if nothing else, unethical.

If I could give this store zero stars I would. This is by far the worst Sprint store I have ever been in. The manager is unbelievably rude and gets off saying hes the manager so you cant go above him. I drive out of my way to go to a different store. I have never had a good or even mediocre experience at this location. I would avoid this location if possible

Jenni is the best! I love this store!

Friendly staff and technicians that will screw you over, not because they want to, but because thats just how Sprint is. I hate being a user, but the staff here ease my disappointment in the company itself.

Very helpful, courteous, and well-informed staff

Staff was knowledge and friendly.

Not much help, never really are helpful unless your buying something.

Tony is the best rep ever!!!

Worst customers service. The guys at this store are so rude. I went in to ask a couple of questions and the way one of the guys answered was like he didnt want any business at all. The other guy was just staring at me it. Never going back to this store

Happy with service received.

Do not go to this store thinking you will get out of here early they take forever to check you out

Sitting there over 40 minutes and havent been helped yet

Great service!

Is kinda a hard time.

Please do not do this to yourself

Lazy people