Wish you go give negative stars. Sales staff is wonderful. Service sucks. Took my car in for repair the person stated they were not sure they could fix it. Mind you I know I was taking a Nissan to a Chevy dealer, however that is where I purchased the car. The fixed the wrong part. One day later I had the same problem. Management would not return a call, and the service people said they fixed what the machine told them to. I went to the Nissan dealer and they fixed the problem. Both are owned by the same company. I will not be taking my car back to the Chevy dealer, where I was treated lile I didnt know anything, because I am a female.

Top notch service. Had a recall on my 10 year old truck, and they treated me like I just bought a new one!

When I called in to get an issue with my car fixed, the person I talked to told me it was a common issue that they were pretty sure was going to be a recall and if not then it would be covered under the power train warranty. When I got to the service center they told me that was not the case. They charged me $95 just to look at the issue then wanted to charge me an additional over $500 to fix the issue. I was only 2,600 miles over my bumper to bumper warranty. I will never buy from them again. After spending the money for a brand new vehicle its ridiculous that after just 2 years issues are already popping up and no one wants to make it right other than offering to trade it in...

Great service. Very friendly staff. But even with warranties in place, full-coverage insurance, and supplemental insurance, Im still paying out of pocket. I really think that they worked for the insurance companies rather than working with me. Repair is solid and all together took less than 2 hours. Clean waiting area with vending and complimentary water. Good overall.

DeFouw was my primary service provider for 5 years on my 2016 Cruze. In the past I have had negative experiences with other dealership-associated service centers constantly pushing for unnecessary maintenance, over-charging, and using needlessly expensive and premium parts. Over 5 years DeFouw has been excellent with both routine and diagnostic maintenance, both covered and uncovered by warranty (even though I did not purchase my vehicle from them). I have never been pressured to add unnecessary maintenance, DeFouw uses OEM / reasonably priced parts, and routine maintenance is actually cheaper than local discount mechanics. Once I had squeaky brakes, but nothing was wrong, and I was only charged $13 for the brake inspection. Another time my vehicle was kept one day later than expected, and I was given a discount on my service to compensate.I recently moved out of state, and my new local chevy service center immediately tried to up-sell me $800 of unnecessary service and ultra-premium brake fluids and engine coolants (even though Chevy themselves use the cheap stuff). I miss DeFouw! Even if I lived in Indianapolis I would probably make the drive. If all Chevy service centers were as straightforward as DeFouw I would buy another Chevy in a heartbeat.

Great hospitality! I’m sure they were tired of me coming in for a check engine light that was going on and off but they finally solved the problem! Thank you so much for taking the time to properly diagnose the issue on our truck.

Great people. Great business.

We were packed ready to go on vacation early Friday morning. Got on the road outside of town and my check engine light came on so I turned around went home and waited for Defouws to open. Got there at 7 Will came out and greeted us, checking us in. Between Scott,Will,Matt and the technician (sorry I didnt get hes name) they got us in found the problem and got us back on our way asap. Thank you guys 👍👍 Merry Christmas

They were quick efficient and did solid work on a car that shouldve went to a junkyard lol

Great service and very prompt!

5 wonderful stars this by far is the most friendly dealership in Indiana. I love this staff and ownership. Would recommend to everyone

Great service

I dropped off my car the night before my appointment. At no point was I told that I needed to complete an early bird check in form. I left the keys with the car and left the door unlocked. The car was clearly visible in the lot out front of the service station.I had an appointment scheduled for 8:00 am. At 8:01 am I called the service desk to make sure they knew my car was there. They said they had the car and were going to start working on it. After hearing nothing all day I called the shop at 3:30 pm. At this point I was told no work had been performed on my car because the shop did not know it was there.Between not notifying me of early-bird forms, me giving a heads up call to the shop at 8:00 am, and me having a reservation in the system with all of my vehicle and contact information, DeFouw failed in 3 instances to confirm with me that my car was parked in the lot and that they were able to start work. This mix-up caused considerable inconvenience on my part because I did not have access to my car for a full day, for a repair that should have taken no more than 90 minutes.On top of this, after my service visit I found a discarded hair cover from one of the workers under my drivers side seat which I had to discard myself. Having to come into contact with this personal article was incredibly unsanitary, especially at a time when heightened safety measures are necessary to limit virus spreading.If I could give less than 1 star I would. After this experience I no longer trust the organization, sanitation, or quality of work that DeFouw can offer. I purchased my car here, and had been a loyal service customer for 3 years but now I am completely dissatisfied. I will no longer be giving my service nor recommending the dealership or service desk to anyone.

As always (30+ year customer) they did a great job.

Great service center. I have had no issues with them.

They were very professional got my problem fixed. Thank you Bill defouw Chevrolet

Great service! Friendly and willing to help.

Always friendly and professional! Never do more then you ask them without checking first

They always do great work

They have a very nice facility with friendly staff. 3 stars because a simple oil change took 1hr45min, had an appointment made 4days in advance...most Chevy service are in and out in 30min plus a free truck wash.

We drop off cars for service. Things get done within the morning, price is appropriate, communication is good. Too bad we cant see our service record online...

Honest and trustworthy service

This place has great deals and works hard to give great service. On my 2 ND vehicle from here

Great service. Professional and courteous.

Good service!!

Very good. Found problem and fixed.

Becusa salesmen list and find right car or suv. Or. Small truck other will trun u down def0uw Chevrolet will help u. Better I. Give a.

Jeff in service is fantastic! I have been to DeFouw for body work on my Tahoe and they are excellent!!

Had a appointment for an alignment on my 2014 Silverado today at 1pm 4/19/19. After I told Chad I had a leveling kit onmy truck, he put me on hold, came back and turned me away due to the lift!! LOL!! The trucks no higher than any other truck they sell on theyre lot!Ill be looking for a new Silverado soon and guess where I will NOT be going to purchase my new truck! Id be afraid of dealing with theyre service department in the future!

These folks have taken care of my family for years! Their staff is second to none!

Made an appointment for my first oil change at 9:00 am. Two hours later...”it got put on the wrong schedule...” I’m sorry, 2 hours is ridiculous, while I wait in the cold because my ride had an appointment 2 hours later. I also had made an appointment somewhere else for 11:00 and guess what? I was late.

They still are the BEST

Great service

Great service

Awesome service center!

Parts was very helpful

Good service