I initially reached out to the dealership via email and received a response from Taylor, who confirmed the vehicle I was interested in was still available and on the lot. Taylor then put a hold on the car until I could take a test drive a few hours later. Once my wife and I arrived we met with Brian who had pulled the vehicle right up front and ensured it was washed and the interior was clean. Once we came to terms we met with Joe and finalized the purchase. Everyone was super friendly and happy to help with all of our needs. Not sure Ive experienced all of that at a single dealership before. Thanks again!

I was in the collision area, not the car sales area. These seem to be two distinct and separate areas of the facility.I was impressed with the friendliness I experienced on a Monday. Both employees and clients were pleasant and cheerful. Even the Enterprise dude was happy to be there.What a great way to start a week!

Service for my oil change was quick! I appreciated the courtesy plug ins for my iPhone. I was really concerned about waiting for my car and having my phone die but I was super excited that wasn’t going to be an issue! I didn’t have to wait long, i plugged my phone in, watched tv for a few minutes, used the bathroom and almost right after I got back to the waiting area, my car was done!

As always, everything was great. Will Cadwalder called to tell me I needed an air filter, cabin filter and rear windshield wiper to ask if I wanted that done along with my oil change and tire rotation. I said yes and it all got done in good time

Chad was very helpful and my cars tire was repaired. They even went above and beyond and put plug covers on my tires. I appreciate that extremely. Told everyone I work with at SIA how good my device was. Thank you

Huge thank you to the folks at Defouw for awesome service. I came in today with a problem that I thought would be a multiple day fix. They had the parts on hand and were able to squeeze me in and have my car fixed and back on the road in under an hour. Massive thanks to Jeff S. and Kyle R. For such quick work and the wonderful administrative staff that made today so much less stressful.

I bought a 2021 Chevy Trailblazer back in December. I walked in and Justin Hall was quick to greet me and get me in the vehicle i wanted to be in. He worked quickly and was nothing but helpful. I recommend Justin for all your car purchases!

I had a scheduled 75k mile service including oil change during which it was discovered my battery was at 27%. Chad communicated the technicians’ progress frequently and informed me of my options with frankness, helping me to make an informed decision, and he was very patient throughout my questioning. I very much appreciate the waiting room with free coffee and a countertop with stools to do paperwork while also charging my phone on the chargers they provide.

New vehicle owner and 1st visit. I called to see about an oil change and was told it takes 2 hours and if I stop in without an appointment I must leave the car. I scheduled an appointment online. I had to leave work early just to get an oil change. The process was quick, half an hour. I was told I could wait in the waiting room. There was nothing mentioned about water, coffee, or refreshments. I did see a vending machine. With the exception of speed of service, nothing was customer satisfaction oriented.

I dropped my car off for oil change and tire rotation. After receiving my car my brake light on the dash wouldn’t go off. Spoke with them and they said it was from my new brakes I’d gotten a year and a half ago which isn’t possible because I’d been driving the car the whole time. So just make sure you check everything because they don’t fix the problems they cause they try to put it off on other people. BEWARE!!!

Pam Strain sold me my car and she was excellent. Thorough, gave me great advice and made sure I didn’t buy something she did not think was a good deal, even though it cost more than the car I eventually bought. Very friendly, not pushy, confidence-inspiring. Definitely buying my next car fromPam.

Chris was wonderful! As well as Joe! I had a terrible experience at another local dealership prior to coming to Defouw. They both went above and beyond! Will recommend to anyone!

I liked the new layout of the service office. Seems less cluttered. And everything was handled right there. I didnt have to go to a cashier afterwards. Another plus. My vehicle was done quickly and sooner than I anticipated. My only disappointment was I didnt get a wash with the servicing. But I saw my sales rep and he got it washed for me, so all worked out. Keep up the good work!

Jeff was super friendly and helpful. He made sure to look my car over thoroughly to make sure there was nothing wrong with it. I appreciate him being upfront and transparent with me about any potential issues. I also appreciate that he didn’t try to tell me there was something wrong when it turned out there wasn’t. I had a great experience and I will definitely be bringing my car back in the future for any of my service needs. Thanks again, Jeff!

I fully expected to pay for the repair but it was brought to my attention from the service department that this vehicle was still under warranty so it didnt cost me for the repair.

Pam Strain is a fantastic sales associate to work with. She does her best to make sure she helps you find the vehicle you want. She goes over and above to give great customer service. I would highly recommend working with Pam for your next vehicle purchase.

I always have good experience at DeFouw. I brought my Buick Enclave in to have the alternator checked and there was nothing wrong with it.

Chad Oakley helped me find the perfect vehicle. He was extremely helpful and made sure I was happy with every part of the process. I highly recommend him. He was extremely professional and knowledgeable. Chad made sure I was comfortable with the purchase and answered all my questions.

Pam Strain just sold my husband Justin another wonderful Silverado this weekend. This is the third he has purchased from Pam and the fourth in a row from Defouw. Pam has always done a great job getting the truck we want with great service. She is always on top of things making sure we get the deal done. Thanks Pam and DeFouw for their hard work and great services!

Justin Hall is a young, energetic and professional young man. He is very product knowledgeable and very adapt at listening to the needs of his customers. He exudes self confidence without being arrogant.As a former general manager in the auto business, I would definitely want Justin to be on my staff.

This is our 3rd vehicle purchased from defouw. Always great service. Most recent purchase worked with Ron Pierce and Joe Atkinson and they were both great to work with. Would highly recommend them both!

Great service! Fast and easy! Left my car looking brand new! Thank you so much!!

Worked with Pam. She did an amazing job on getting me into a 2019 GMC Sierra. Would highly recommend going to defouw.

Matt was so nice to work with.. very personable, he made our first service of our new car a great experience 😀

Service was excellent. They were able to get me in the same day, fix the issue and get me back on the road. Very clean and professional.

Will was so helpful and friendly in communicating the problems with my vehicle throughout the day. Shelia was amazing in helping me think about my future lease ~ I am so excited to work with her!Thank you!

Justin Hall might be one of the best sales people I’ve ever worked with. Knowledgeable, patient, and took the time to let me decide what I wanted. I will definitely return in the future. Oh. And he smells nice.

Very courteous and professional people. I have a bad back and the work that needed to be done would take 2 or more ours to complete. They put 2 people on the job so I could get out in half the time. Thats what I call service.

I really appreciate getting my service done even though I didnt have an appointment.

Jeff and Noel made my dream a reality! Went from posting online about how my dream car was a 5.0 mustang. 3 days later, I drove one home. They both are very transparent and lay it all out for you. They both got me an AMAZING deal on my 2013 GT. Highly recommend for a smooth and painless car buying experience! Thank you guys!

Excellent service. Collision Centers Jeff Snethen went above & beyond. My 19 Chevy Silverado had a leak in one of the rear windows. Jeff quickly got Chevy to conduct the repair under warranty. He even offered to have the interior of the vehicle to be detailed. Highly recommend Jeff and his team at DeFouws Collision Center.

I give 3 stars because going through the buying process for my husbands 2013 Sonic was great. And its been a real champ, with over 274,000 miles on it. However, the service dept. is much to be desired. He or I take his car in regularly for service. Hes had a problem with a clicking noise that has never been resolved & for the past 2-1/2 years his rear wiper has been ripped-no suggestions for a new one. And brakes and rotor service have never been suggested, being told that he had 6 mm, then 8 mm. Now they need serviced theyve plummeted to 3 mm. And for the life of me I cant understand why theres not a loaner car program. I guess Ill stick with my Subarus.

We are beyond satisfied! Chad Is so organized and knowledgeable. He was extremely busy and still went the extra mile with everything. Everyone there was wonderful. We feel we got a great deal. I cannot say enough good things.

We were looking for some new company vehicles and decided to go environmental-friendly! Pam Strain helped us pick out some new Chevy Bolts. She was very kind, informative, and willing to answer any and all questions we had! We are very thankful for Pam and the crew at Defouw Chevrolet for helping make this an easy and wonderful experience!

Great customer service!!!!I went in for an oil change that was scheduled at 9:30am and got there a little early and they took my car without a problem and was in and out.

It was easy to setup an appointment, and the staff were friendly and easy to work with. All around a great experience

Thank you Pam Strain for making my daughters first car purchase so easy and smooth. She couldn’t be happier. You’re the best!

Brian and Joe were great! I bought my last car from a vending machine. Never again. Thanks guys, see ya next time

Justin was very helpful and professional. He knew his stuff about the vehicle and was patient and answered all of my questions. He was also responsive to my texts. Truly a great buying experience!

Great buying experience. Never purchased a vehicle over the phone before. Brian Smith and all was very easy to work a deal with. Will refer my friends to Defouw when looking for a vehicle. Thanks Brian and all who made our visit and purchase experience very relaxing and enjoyable. Your friends, Marvin & Ramona Crawley.

Professional and friendly service. No complaints

I came in broke down while traveling through your area. Matt got me right in. Andrew worked hard to finish before he went home. It is rare to have trouble with a Duramax and I felt lucky to have met all of you. I wish you were closer to my area. You would have all my business. I cant thank you enough .Joe from Minnesota2019 black dually

Very quick! Service staff was very helpful and courteous... as usual.

Deal done over the phone because I live out of state. They worked with me and everything was seamless. Great communication and follow through. Well worth the 10 hour round trip! Thank you everyone!

Routine oil change, easy to schedule a convenient appointment, easy drop off and pick up, appreciated the communication and attention to needed filter changes, and pleasant staff.

Best car buying experience we have ever had! We enjoyed working with Pam Strain and would recommend her to anyone looking for a new or used vehicle.

The guys in the DeFouw Service department always take excellent care of me. They are prompt, professional, courteous and MOST of all honest. I am a single mom with NO automotive knowledge and I would honestly be at their mercy but Chad, Jeff, and the whole repair staff are good folks. Thanks DeFouw!

Great service with a solid job on my repair...we will be back.

The service team at DeFouw Chevrolet is ALWAYS first class! I took my Traverse in for an oil change and tire rotation, and before I could finish my lunch across the street, they called me to tell me it was done and ready to go! Yet another FIVE STAR service experience, and the work is always done right and in a timely manner! :-)

Management took care of my girlfriend while her car was in the shop. Gave us loaner and even reimbursed us for our rental that we had for a week. Great dealership to work with!

Very friendly, fast and professional from start to finish!

Justin Hall made the process quuck and easy. He was a pleasure to work with

Chris Harrington is and always will be the best!! We sat down and selected all the options for my 2021 SS Camaro. Everyone at Defouw was amazing dealing with our purchase. This was our 7th personal vehicle purchase at Defouw. In the last 10 years and as alway Chris made it a pleasurable experience, I thank you all

Where to start. I bought my truck used from DeFOUW almost a year ago. Honestly, the best car buying experience iv ever had (big shout out to Noel). He was very professional and made you feel like you are part of the DeFOUW family. Unfortunately, I had some trouble with the upper ball joint a year later. I am not sure if who ever had the truck before me did something to weaken it or it was just a defective part. Thankfully, Noel called me back 20 mins later after I texted him. (Mind you this was on a Sunday almost a year later). The next day Noel was all over it having contacted Brian the service manager before I had even woken up. Brian called and let me know not to worry and that everything would be taken care of. To my surprise the next day it was ready to be picked up. I have just been blown away at the amazing level of customer service I have received.

Brought my car in for dent and it was finished and looks great all in one day. Thank you for great job ....

Grant and Nick at DeFouw went above and beyond to accommodate me and my family while we waited for our new vehicle purchase to arrive. Because of supply chain demands, our vehicle was delayed for production and the group at DeFouw helped us with a vehicle for our Memorial Day vacation so we could enjoy a safe and relaxing trip. I would highly recommend them for anyone to purchase a vehicle.

My wife and I purchased a used truck from Defow last fall. Justin Hall was a great salesman to deal with. We have also had service done recently and had the cloth seats reupholstered with leather. All we had to do was contact Justin and he took care of everything. I highly recommend Defow Chevrolet and Justin for any of your vehicle needs

I would highly recommend DeFOUW to anyone! Pam Strain came out to help us as soon as we got there. Before even looking at vehicles, she sat down with us to go over everything that we were looking for and to find something best within our budget. She made the process very easy and was there to help in anyway she could. We did not find what we were looking for on our first visit; however, Pam and other associates continued to actively look for the vehicle we wanted. Within the next week they had called us back and found the perfect vehicle for us. It was very reassuring to know that Pam will work hard for her customers and will continue to work for you even after you leave the dealership. It was easy to see that Pam is very passionate about her work but also about giving her customers the best possible service. She was easy to talk to and was sure to not push anything on you. She simply gives you the service that she would wish to receive. We had a great experience and we will definitely visit Pam again for future vehicles!

Always knowledgeable and friendly. They treat me as a respected customer.

I had issues with my car and called the DeFouw service department. They were booked solid with appointments, but since I live out of town, they agreed to scan it to see what the problem was. They did this as soon as I arrived and explained an issue and the need for further diagnostics. They then called me later in the day with more details and then again at 8:00 the next morning with more details. Due to the high mileage on my car and the high dollar repairs needed, I decided to not have the car repaired. I was immediately contacted by the used care salesman, Dan Landes. We set up a time for the next day. Dan was so helpful and kind. He showed me many vehicles and was very knowledgeable. I ended up purchasing a used vehicle that day and worked with a nice gentleman to do all the financing. I am very pleased with the service I received from all DeFouw departments. I look forward to continuing to do business with them for years to come.

Ok, thanks. I never give 5 stars, because theres always room for improvement. Although Nick Simpson has been great.

Shout out to Justin Hall! He was very knowledgeable on all the bells and whistles that came with the new truck. Great sales person!

Everyone that I dealt with was very professional and polite. The service was done quickly and explained in detail.

Great experience. I really enjoyed my salesman. Would recommend them to anyone looking at GM products. Financial guy was awesome as well

I recently purchased a new Silverado from Defouw. Our salesperson, Justin Hall made this process and experience easy and enjoyable. We will definitely return and request Justin for future vehicle purchases!

Worst dealer ship I’ve ever been to from the sale people to the parts department and the shop if your in the Lafayette area do your self a favor and go to Mann’s in Delphi so much better. Pay vary close to what they tell you here because if they think they can get more money out of you they are going to I can go on and on about my experience there but I’m not going to. Don’t ever buy anything or let them work on anything they have no idea what the hell they are doing they can’t even put washer fluid in your car with out messing it up smh 🤦‍♂️

Arrived prior to appointment, got checked in and taken to waiting room. When service was completed they notified me and told me where my car was parked - paid my bill and left. All individuals were friendly and seemed very busy

Justin Hall was great to work with. He was very thorough and a huge help when I was purchasing a new truck.

Had a good price on tires.

Greeted by nameVery pleasant interaction with all employees

Very impressed with there speed to correct my issue, all cars can have issues but there fast service to correct it restores my confidence in GM! Defouw Chevrolet service team knocked it out of the park! Thank You Again !

Dan Landes is the best Car Sales Professional I have ever known. Defouw is very lucky to have Dan as a part of their team. I have already requested Dan to look for a truck for me to buy.

We really appreciated Pam Strains professional, informative and friendly approach in selling us a vehicle.

DeFouw is Top Notch. Very professional. Answered all my questions very politely. They were done in a timely manner. I am a very Happy customer.

My representative (Pam Strain)was super. She walked and talked me through the new and existing features. She was all in all a great representative. Wish their were more representatives like her. She is very caring and understanding of how hard it is somtimes for people to understand the new technology. She was one super person

Warranty work done . They were very organizedNo problems at all with the service department.

Juat stopped in to check out the new Malibu. Talked to Justin Hall for a bit and drove one home. Nice job. No BS,Thanks

I highly recommend Matt Bolin if you are looking for a car. I was searching the lot, not having any intentions on buying a car that day. However, I fell in love with the first car I drove on the lot, and Matt helped it become mine. He also made sure that I was satisfied with everything about it. There were some scratches on the bumper that Matt made sure were buffed off. Also when I found out the key was never programmed to my car, all it took was an email to get my car in to have it fixed. If you want a car salesman that actually cares about your service, then Matt is your guy.

I received a checking-in email from Pam Strain- our long time sales consultant at the dealership. We weren’t really looking for a new car but decided to give her a call and after looking into the available incentives- it turned out that we could trade in our 2017 Chevy Bolt EV (we loved that car!) for a brand new 2020 Bolt EV with all of our desired upgrades. The new car has a 5 star safety rating, DC fast charging, Bose stereo, and service/support from Defouw and Chevrolet. Pam walked us through the whole process. Our experience was seamless and pleasant- start to finish. I highly recommend Pam Strain to anyone shopping for a new or used car at Defouw Chevrolet.

This service center takes good care of my recalls. I havent had any issues and I was very happy with the service and the friendly staff. I had questions and the young man who helped me was very good at explaining the answers.

Dealer exceeded every expectation from receptionist, to service advisor, to mechanic, to greeter on showroom floor who graciously led me to the men’s room. As a physician and business owner, I am very well acquainted with service industry and managing expectations. I would enthusiastically state this experience set a very high bar and staff could certainly train other dealers to provide same level of professionalism and customer engagement.

This place SEEMS to be a good service place - aside from the fact that they changed my tires, my husband tires and my sisters and we all suddenly have a dent in our tire rim and the ONLY solution they give is spend 600 or so on a new one - scam. Never doing tire service here EVER again. Good oil changes, but I going back to Discount Tires in Lafayette, IN. Not one issue in 7yrs there.

Pam went above and beyond to get me the car I had my eye on! Thank you Pam for all of your hard work.Mandy Brighton

Justin Hall is an outstanding salesman at DeFouw’s. He always goes out of his way to meet the needs of the customer. He is the reason I am a current and future DeFouw customer.

Andy is a great salesman. He always takes good care of me when I am ready to purchase. He worked with us all week and was ready when we arrived. He made sure I didnt have the same financial guy we had the last time, so it went much smoother.

Justin Hall has been with my wife and with me from the beginning to the present. If we need any help with anything he is right there for us. If I could give Justin a rating it would be 150 % . My next car or truck Justin will be my sales man.

I had a great experience with DeFouw Chevrolet!! Everyone was very friendly, helpful and welcoming. Nick Simpson helped me find the perfect car for me and he was amazing!!!

Justin Hall did Avery foot job finding me what I wanted in a car

Justin Hall your a great salesman. Thank you for your help when purchasing my Truck!

We worked with David Pietrazek to purchase a new Colorado, couldnt have asked for better service. He also delivered the truck to our driveway. I also appreciate the full tank of fuel seems like normally there only enough to get to a fuel station.

Always a great experience.

I was kept informed often of the part they were waiting on and was notified promptly every step of the way. I am very happy with the service.

I would recommend buying your next car using Justin Hall at Defouw Chevrolet

I recently bought a 2020 colorado. Pam was so easy to eork with. There was a minor repair needed and she made sure it was taken care of...thank u pam

Pam Strain did an excellent job of helping me while Sheila was away. I would recommend her to anyone. If Sheila not available I will look up Pam.Thank you

I came in for service (oil change, tire rotation) and told them my check engine light keeps coming on. They told me I’d have to schedule another appointment to get it looked at. So even though my truck was already in the shop I would need to make another appointment. The last time this happened I was charged $90 for a diagnostic and nothing was fixed, they just turned the light off. Since I pay extra on my loan for a warranty and this is the service I can expect I will no longer be coming to you for regular service unless it’s a catastrophic engine or transmission failure. And that being said, your service department is solely the reason I’m regretting buying my truck from Defouw.

I was treated respectfully and notified of recommended services and additional cost prior to them being completed. I was felt safe waiting on the service to be performed. I was also greeted by name.

Justin hall made it easy on the purchase of a new vehicle...thanks justin

DeFOUW saves this TN mom again! Thought I was having an electrical issue with my Silverado when it had intermittent starting but it turned out to be a bad cell in my battery. DeFOUW checked everything, found the problem, installed a new battery & I was good to go. Thanx, Yall especially Will.

I still bought car, even after Pam wrecked it, the day I was picking it up! She was great, I want a truck next time, but it will be awhile!