I’m not great with names, but the ladies at this location are phenomenal, patient, and caring. You can tell they truly enjoy helping people, and I don’t even know that “helping” is a big enough word to describe giving me the gift having my ears back! It’s truly life-changing, and I’ll be forever grateful for their help!!! 🦻❤️❤️

Kristin was very clear with the exam. She showed me how to adjust my iPhone with the hearing aids, was very detailed and patient. I am happy I went to her. I recommend connect hearing to everyone.

If you are experiencing hearing loss and are becoming more frustrated everyday with asking family and friends to repeat themselves, consider calling Connect Hearing. Kristen and staff will get you started to a brand new you with quality easy to wear hearing devices.My recent experience has been extremely rewarding, Kristen performed a comprehensive hearing test that produced the precise prescription to help achieve normal hearing. Like many, I am not one to be easily convinced to purchase anything, I am that person who tries to manage without to avoid a purchase. However the results of my test was enough to acknowledge that my need of better hearing can no longer be dismissed.When it came time to sit down and discuss the device options available, Kristen was informative and patient with my questions. Not once, did I feel uncomfortable or believe I was in some kind of sales pitch. She is professional and truly cares about her clients. She provided the appropriate amount of information to assist in my decision to purchased the devices that suit my needs best.A week later I was called and notified my devices are ready, I made my appointment to have my devices fitted. Kristen patiently explained the functionality of the devices and ensured my devices were seated correctly to eliminate ear fatigue. Her adjustments achieved the maximum comfort necessary that promoted the advantage of wearing them.It’s been few weeks now with my hearing devices. My ability to hear has me pleased.I highly recommend Kristen and her office staff, they provided a professional experience that was well above my expectations.

Kristin and Patty are a great team and work ethic and customer connection (pun intended) are very compatible. I have been at this location many years and Patty followed a wonderful front of the house person in Sylvia. She did not miss a beat. Hearing testing is one part of the equation, and getting your hearing aids a second, but without after care one would be missing a very important part of the process. Kristin excels at all of these. As a hearing aid customer you have choices, but if you want a partner in hearing I highly recommend the team at Laguna Hills.

I write very few reviews, but the professionals at Connect Hearing in Laguna Woods are the most incredible, informed, and helpful audiologists I have ever met. I sought them out after massive turnover at my past provider and I couldn’t be happier. I trust that anyone who has hearing issues and who selects Connect Hearing, will not be disappointed.

Kristen Dennis, HCP performs her job to a very high level of expertise. Within seconds of her listening to my needs she identified obvious problems that I was not aware of. With the right suggestions she fixed the fit of my hearing aids that had been uncomfortable for over 2 years. I had no idea that the fit was bugging my ears that much. Then I also had a bluetooth issue during phone calls that made talking and listening to phone calls through bluetooth impossible. She fixed that with a software adjustment. All that within 30 minutes. I am completely satisfied with my experience at her office.

Very professional staff. Things were explained very well. They went out of their way to explain the options and were able to verify insurance coverage for my hearing aids, saving me over $500

Thanks Kristin for your great care and attention in the past two years! Choosing the right hearing aid is important but after-care is equally important and Kristin gives tips for care and periodically updates the software. Now I can hear my classical music again! A five-star rating! Congratulations to Sylvia on her retirement and welcome new office manager, Patty!

Sylvia and Kristin are wonderful! They have been most professional and kind in their service and helping. me to get new hearing aids, as well as replacing one under warranty. Though I am likely moving away, I will truly miss them. Its hard to find trustworthy and efficient professionals these days, especially audiologists. They also have very strict pandemic protocols! Thank you, Sylvia and Kristin!

My mom has been going to this clinic for almost 10 years now. We are so pleased with their services. Sylvia, and Kristine are so helpful, professional, and welcoming. My mom has lost her hearing aids twice and both times Sylvia helped us to get a new one which is a blessing in our life . We dont have to shout anymore, and my mom can hear again and enjoy her life more. Thank you so much Sylvia and Kristine, you both are awesome!

Kristin is absolutely great. She knows what she is doing and explained everything about my hearing aides in a manner that was easy to understand.I recommend her highly.

From beginning to end their staff is friendly and helpful. I thought my current hearing aids from Costco were great, but their’s were better. I also like the delayed notification, letting you know that the battery is working. I needed new domes and inserts. I stopped by on my way to work without an appointment and they said it was fine for me to drop in. Sylvia who works the front was super busy, but made sure I was attended to quickly. She also gave me a great tutorial on how to clean and take care of my hearing aids.Thanks!!!

Kristin and Patty were extremely helpful in setting up my new battery rechargeable hearing aids with wonderful, clear instructions. I am very happy with these ladies.

Pleasent, calm, professional, comfortingOur visits have been from booking the appointment on the phone to meet and greet to the appointment itself with the doctor have been alllllll pleasent. Thank you.

I have been going to Connect Hearing in Laguna Woods for over two years. Kristin Dennis is the ultimate professional with a kind heart. She is a good listener and always takes time to answer any questions. The front office is also absolutely super. I highly recommend their services.

Kristen was very knowledgeable and guided me through the process of finding the right hearing aids for me, and for a great price. Silvia, in the front office was very attentive to detail and helpful. I would highly recommend them to anyone needing professional hearing guidance.

I first went to Connect Hearing in September 2020 to inquire about Phonak hearing aids. Im a 20-year hearing aid wearer and was seeking higher quality units. Never having been to this place before, I was a bit dubious, as over the years Ive run into both good - and horrible - hearing aid providers. I was very pleasantly surprised by the expertise and quiet confidence of Kirstin Dennis, the hearing care professional at this location. She tested my hearing and together we selected the top-of-the-line Phonak P90 series for a test. She made custom molds for my ears and set me up for a 45-day absolutely free trial. I LOVE my new aids; Im hearing the best in recent memory. Ive had only a few glitches and Kristin has dealt with each of those quickly and expertly.Couldnt be more pleased with the results!

Left hearing aid was not charging completely and will eventually die. I was given a loaner set of hearing aids.

My mom started experiencing hearing loss and we had an appointment with Ms. Dennis. From the moment we spoke to Sylvia, we felt welcome. My mom does not speak English and Ms. Dennis was very patient while I translated for her. My mom is so happy she can hear better. What a difference this made in our lives. Thank you!

Really Happy!Started out in San Juan Capistrano office, but health issue caused that office to close for a while. This Laguna Woods office called me and offered to pick up where the other left off. Kristin took over, got me in quickly, listened very well to my concerns and expectations, and then knocked it out of the park.I have had hearing aids for three years from Costco and was never satisfied with the results. I am happy now!

Amazing. Very friendly. Took excellent care of me. Thank you!

Unquestionably, Kristen is very professional, my hearing aids are workingexcellently. I love the rechargeable feature!

I have been wearing hearing aids for over 40 years so I can say withexperience with many other Hearing Care professionals before my first visit this month Kristin Dennis really knows what she is doing.In addition to knowing her products she is very patient and a great teacher,

Kristin did a great job of educating me about hearing aids.Her approach was extremely professional and over the course of the last 2 years Ive learned a lot.The product she recommended for me was top notch.

I needed batteries. Patricia looked p my file and determined what kind I needed and had them ready for me. One I paid for them I was on my way.

Very professional. Very thorough. Very friendly.Yes, they are in the business of selling you hearing aids, but it is not a hard sell. Paraphrasing, If you get the new hearing aids or not, Im just glad you opened your mind to trying. i fully believe Kristen would have taken no for an answer.Made the extra effort to find a way to reprogram my obsolete, 8-year old hearing aids.And, yes, they do validate.

I have been very pleased with the hearing aides purchased form Connect Hearing as well as the follow up visits. Sylvia has been very flexible in setting the time and date of my appointment. Kristin Dennis was very professional and thorough in tested my hearing. As I cover multiple political and author events my hearing is critical. I surely dont want to misquote someone. While there surely are other sources I gladly recommend Connect Hearing .

Sylvia was very helpful, pleasant and efficient. I was able to get an appointment quickly and got my mother’s hearing aids repaired while I waited.

The staff is very professional and helpful. They have assisted me multiple times quickly and surpassed my expectations. Great customer service.

Excellent service both with the initial diagnosis of my hearing loss and the education they have provided with the products features and idiosyncrasies that you learn about in living with hearing aids. The staff are kind, attentive and have a deep product knowledge that exceeds the owners-hand-booklet. As a Mechanical Engineering Technology career professional this level of product understanding strikes me as exceptional. But not only is the product feature rich, the staff are passionate about what they do and that is plain in the service they provide. I would highly recommend them when you find need to remedy your own hearing loss.

Both Kristen & Sylvia made me feel at home. Courteous, knowledgeable and kind. After over a year of trying to convince a friend about this office I finally made headway, as she now can HEAR, and is super delighted with their hospitality and professionalism. I knew she would.

Kristin was lovely. As helpful and clear as could be.

Our 98 yr old Dad transferred from the PSP office. Kristen and Sylvia welcomed us, made us feel comfortable and provided great support showing us they are a professional team. We so appreciated Sylvia taking her personal time to meet with Dad at their residence to pick-up, deliver and support Dad with his hearing aids. Thumbs up!!!

Kristen and Sylvia feel like friends from the moment you meet them. Very professional, thorough, efficient and caring. Also, impressed with their extra covid-19 precautions. Highly recommend!

I took my 92 years Mom for hearing test. Sylvia was very helpful and Christen was very patient, professional and knowledgeable.Thank you both.

Sylvia and Christina are the best! I recently dropped in for what I thought was an issue with one of my hearing aids. It turned out it just needed to be reset. Christina helped me out, gave me a software update and updated my phone app --all In just a few minutes. I was on my way in no time. Sylvia and Christina provide professional care with sensitivity and consistency. I wish all my healthcare providers were like this! I highly recommend Connect Hearing Laguna Hills.

Had a great experience with the replacement of parts for one of my aids. Called up Sylvia on Tues. and by Friday Fed Ex delivered them! Yeah I can hear again!! Kristen and Sylvia are such caring and professional women and it’s always a pleasure to see them . Keep up he great work you two!

Today I took my mom to This office Christine and Silvia taking care of here exactly like a family I absolutely give 5 stars for this two professional office

It was one of the best and easiest experiences I have ever had. Very professional, thorough, sanitary and thoughtful in these difficult times. Thank you, Kristen and Sylvia, it was actually fun.

Really appreciate their attentive, patient and compassionate care especially with my elderly father.

Quick response and resolved issue.

Professional, respectful, communicative, attentive, efficient, kind, gentle - these are just a few of the words I can think of to describe the people that work at Connect Hearing. I’ve been to most of their locations in Orange County and always received excellent service. At the Laguna Hills location, both Kristin and Sylvia work as a team and they really know what they’re doing. I’ve never felt pressured to upgrade or buy anything. They allow plenty of time with each patient/client and I’ve never felt rushed - they are always available to try to make repairs and they encourage walk ins for those times when an urgent issue arises. I highly recommend Connect Hearing to everyone - even if you’re simply thinking of purchasing hearing aids or want to discuss all of the options available, and THERE ARE MANY! So, make an appointment and see all of the choices and start hearing again! Life is full of wonderful sounds - I’m so thankful for my hearing aids and for these nice professionals who keep me connected to the sounds of life happening around me! 👍🏻👏🏻

Best place to go for hearing aids! Kristin Dennis has updated technology and has expertise with many different areas regarding hearing loss. She helped me with my hearing and understanding that because of being deaf in one ear that it caused significant issues (like understanding words, etc) in my other ear. I felt alone and not confident. After leaving with my new hearing aids, I felt connected again! I’m so happy with her service. Also Sylvia goes above and beyond schedules, appointments and follow up. My insurance was denying something that was actually sent and she got it cleared up within 15 mins with a phone call. Again very pleased with their service and felt I needed to let others in on how good they are. The other man that was at this location is gone! Thank goodness I was able to return here and find Dr. Dennis! She is great!

I am very happy with their excellent personalized attention and care for my hearing needs.The staff is very professional and I highly recommend them.

Sylvia was so very helpful and accommodating. During these Covid times, Sylvia came downstairs to get my moms hearing aids from me, clean them, and return to me in about 15 minutes! Excellent service. I highly recommend Connect Hearing.

Had a problem with one hear bud not receiving. Called Connect Hearing spoke to Sylvia. she invited me to the office, she spent over an hour with me cleaning my buds, also reteaching me the process and refilling my supplies. Connect Hearing and especially the people that are here, is just fantastic and I couldnt ask for better care or back up. Thank you Sylvia.

Second pair of hearing aids purchased from Laguna Hills Connect Hearing office. Using extensively ComPilot II TVLink set that includes basestatiion . Office support is great at this location and only a simple phone call away.

Great customer service. Have been going there for a long time. Sylvia is always very helpful. I order my batteries through the phone with them as well. Great prices and I get them quick!

2nd time Ive come to this location and helped by Sylvia B. again. She was really friendly and took care of my receiver which stopped working unexpectedly.She informed me that if any future issues may arise to call her or Kristin D. to set up an appointment and they will take care of me. I highly recommend this office and staff.

The staff is very interested that you get the best service for your hearing problems. They follow up on your appointments and are very interested in you as a person. Keep doing what you are doing.

I was very impressed with the Connect Hearing Team at the Laguna Hills location. Their experience in the industry was very evident. I was also impressed on their turnaround time on my products and how they have continued to support my hearing needs.

Im really happy for this business I have been seeing them for years. Great service and friendly staff always able to get in for emergency service for my hearing aids. Its always a pleasure working with Sylvia.

About three years ago, I went to Connect Hearing in Laguna Hills to get checked out for new hearing aids. Everyone was very helpful, knowledgeable and courteous, I went ahead and purchased two of them. Since then I pop in once in a while for service. Sylvia is always available. She runs that office like a fine Swiss watch. Always good recommendations regarding maintenance and the offering news on the latest hearing technology. If you need hearing assistance, CALL SYLVIA and setup an appointment... YOULL BE GLAD YOU DID.

LOVE, LOVE, LOVE Sylvia! She understands customer service and tends to every single need we have. Highly recommend this office.

My experience with Connect Hearing has been great. They really take time to explain everything and made sure I am completely satisfied. Sylvia in the front office is a delight to work with when scheduling my appointments, greeting me on my visits and handling my insurance needs. Maysoun, who is my Audiologist, is very thorough and is truly committed to making sure I get the best results from my hearing aids. Great customer service.

Had a great experience. Thank you!

I had great service . Sherry and the Doctor took great care of me. The Doctor gave me a hearing test and made sure my hearing aids wereworking properly. I have had nothing but great professional service verytime I have used this office. Please let them know that I have contactedyou and will continue to use your services. Date of service, Fri. Jan. 1918.Gordon Mills

The office personnel and the hearing examiner were professional and friendly. The hearing examiner was knowledgeable, thorough in her examination and explanation of my hearing condition. The learning process that followed my receiving my hearing aids was made easy by the patient explanation of the hearing professional. And there was fuirther follow-up for me after I received my hearing aids to make sure I was using them correctly and to answer any questions I had. I have been using my hearing aids now for about a month or a bit more and am totally satisfied with them and the professional help I received.

Kristen is very professional, very knowledgeable, and was extremely patient with me, getting me the right hearing aids for my hearing loss. The entire office provides great service and has been very accommodating when trying to schedule my appointments. I highly recommend this office!

They did a wondeful job! We are very pleased with the doctor and recommend her as she has a lot of knowledge about the elderly.

Easy to get an appointment. Always helpful with outstanding receptionist and competent audiologists or hearing aid specialists. Most recently the audiologist adjusted both mine and my wifes hearing aids. We jokingly said it saved our marriage as my wife thought I was mumbling. With a new hearing test which showed she had lost some hearing and her hearing aids adjusted accordingly I am no longer mumbling. She can hear ne well. Our marriage is saved!

I wanted to acknowledge two exceptional people in the Connect Hearing Laguna Hills. Sylvia Bittner PCC, and Kristin Dennis. Sylvia has taken care of me with unending patience, always helpful an efficient. She is such a positive influence in the office. Kristin, very professional, very, very clear in her statements and answered hundreds of my questions with a smile and made sure I understood clearly. She educated me in a pleasant eye opening way, helped, not pressured, me in my decisions. I am so satisfied, reassured, and feel completely supported with this team and the care.

Wonderful and helpful people. Take all the time needed to help you understand. Very patient. You dont feel hurried. Would highly recommend them!

Excellent service. I can now hear better than ever.

My dad has been going here for awhile and Silvia has been an amazing help with him. My dad was diagnosed with Alzheimers and will randomly show up without an appointment. She is very kind to him and helps with whatever he needs. We need more people in the world like her! Thank you for everything you do!

I highly recommend Connect Hearing. Sylvia was extremely helpful and took time to help me solve a problem with my mother’s hearing aids, made sure I was attended to quickly, and was kind and wonderful throughout the whole process.

Great service, very friendly and professional staff. Silvia was the lady who helped me with my father in law’s hearing aids, and was super helpful. I highly recommend this place to anyone looking for hearing aids services.

Have purchased multiple hearing aids here, and will very likely purchase future instruments from them as well. Prices are reasonable and the after sales support is excellent. I am a happy customer.

My mother is 96 and has difficulty remembering how to service her hearing aids. As many times as weve been to Connect Hearing to ask for help, Sylvia is always so patient and helpful. This place is a joy to deal with and we highly recommend going here for your hearing needs.

OMG! I can’t say enough Great things about this office and their staff. Sylvia answers any and all questions and puts you at ease about leaning to use hearing aids. What GREAT customer service!

I. Got hearing aid from connect hearing recently I am happy with that it good for better hearing, telephone call and lesson to tv as well. Thanks to connect hearing in Laguna Hills.

Easy convenient appointment time, courteous efficient service in testing my hearing and matching the hearing aid equipment to meet my needs, positive experience.

Both Sylvia and Kristin were very friendly and helpful. Thank you very much.Look forward to future appointments.

Excellent service, very professional and kind treatment for 96-year-old woman. New hearing aids providing significant improvement in hearing, much more so than expected.

Staff at Connect hearing are TOP MOST that Ive come across, always friendly and helpful, going beyond your typical office people. They know me by name even though its been 6 months since i last went to the office.

From Start to Finish and Follow-up, Connect Hearing is Professional, Fairly Priced, Comprehensive and Compassionate. A wonderful experience and delighted with the results. I can hear again!

Excellent service! They will walk extra mile for you! My husband and I were very satisfied with their care

I have been using them for 4 years and they always have been helpful in every way. I highly recommend them.

I give this office in Laguna Hills, CA my highest recommendation.I especially appreciate the help from Sylvia Bittner in the front office .She is very helpful with explaining, cleaning, and if necessary working with the factory to clear up any problems with the hearing aids. .

Excellent service from the front office staff. Always willing to help me with accessories (batteries etc...) and cleaning and adjusting my aids every time I come in. THANKS!!!

Outstanding 👍👍👍

Sylvia Bittner, Patient Care Coordinator does an excellent job with patient follow up from cleaning to assistance with any issues when they occur.

Connect Hearing (CH) in Laguna Hills helped me understand the complex subject of finding a good hearing aid. I did preliminary research with independent rating service Consumer Reports and found the vendors CH and Costco got their highest rating. Because of Costco’s huge size I thought I’d try CH first. CH has a small comfortable office in the medical complex around Saddleback Memorial Hospital. The office manager Sylvia made sure I was comfortable and with each visit took good care of billing (CH’s proactive work with my insurer found me $1000 in coverage I didn’t know I had!) and follow up with return appointments. She clearly works hard to make the visit successful. Kristen the audiologist has rare skills in being able to clearly explain the testing process, selection of hearing aid, fitting, and use. Kristen fitted me with a Phonak Marvel. Phonak is the highest rated brand by Consumer Reports. I found Kristen’s selection and fitting immediately comfortable—none of the cliche you often hear...”Oh the first month everything sounds so loud!”. I’d recommend you do research before you go in. I learned a lot with Consumer Reports, but also study Phonak’s product line. They have a strong online presence—YouTube, Instagram, Twitter, etc. The more I learned from Kristin and online, the better I could work with her to make my Connect Hearing experience successful.

Sylvia Bittner is so excellent in taking care of my needs for close to 10 yars now.

The great service and professionalism that I always receive from Sylvia Bittner PCC make each and every visit excellent.5 Star.....

Wonderful facility with professional and super nice and kind staff

Very knowledgeable and helpful staff.Totally satisfied with the recommended hearing aid, service and cost. Looking forward to future visits.

Good service, nice people. no pressure and i can hear better now

Was visiting Southern Calif. Had an issue with one hearing aid and Sylvia went above and beyond to take care of me.

I’ve had a few things happen where I needed repairs done. They always fix the problem same day with great service.

They go above and beyond to make sure everything is just right!!!

A 5-star experience--they are the best.

Service is great and price are fine, especially if you have insurance.

My new hearing aid has brightened up my days. Thank you～♪♪♪

Service was good but hearing aids overpriced and dont work very well

Excellent service response to hearing aid problem

Awesome, considerate service.

Excellent service.

Outstanding service!

Great service