Great experience.. Very helpful, and professional left a great taste in my mouth the minute i walked out of their after dealing with Arch Telecom which is the other Sprint Kiosk in the mall by the food court.. take my word be careful and dont mix up both Sprints the one by Pacsun is the real deal. The other one is full of crooks.. came to find out after i purchased a phone through them that they were the old Intouch Wireless(T-mobile) kiosk in the mall and after going out of business for a bad reputation they decided to turn into Sprint. (If buying Sprint choose the one Next to Pacsun and American Eagle)