Wait time for an appt was way too long. Tech solved the problem in a polite and professional manner.

I called on behalf of the company that I work with. Had questions pertaining to a code that they were sending us in regards to the shops motion sensor. Gina competently explained the problem and more importantly explained precisely how to correct, including even the battery size required. Besides all that, they were polite, professional, and got my concerns handled. Thanks

Gina was very efficient and explained things clearly. I hope the upgrade goes as smoothly!

Great company with great pricing. The people I have worked with have all been really helpful and nice, yet professional. We did have a small problem but it was taken care of immediately. It was a setting that was entered incorrectly but was a simple push of the button. I highly recommend Mountain Alarm.

Worst company Ive ever dealt with. Tried to cancel on three separate occasions. They keep saying I owe them more money! Very shady company! Go somewhere else if you want quality service.

Excellent customer service. Friendly and knowledgeable.

Service reps try to be nice but service solutions are not prompt or effective because they are not locally based.Impossible to get personal service for my personal security.The above mentioned was quickly resolved after this post. A service tech was sent out right away!Thank you so much for rendering my issues. Extremely grateful for the many attempts at follow up to make sure I was taken care of as well! Great turnaround!

Have been with Mountain Alarm and its predecessor for over 10 years. Their customer service, in addition to value for alarm services, is great.

Brayden was very cordial. Took my information and got my current bill paid.

Branden was Very helpful and informative providing info on how to move our alarm system from land-line to cellular.

Very personable tech and knew what he was doing.

Had a great experience yesterday when i called the service department regarding a motion sensor tamper trouble notification. I was expecting to need an in-home a service call, but Justin calmly walked me through resetting the system over the phone, which solved the problem.

The technician was amazing and technically sound. The gal, I think her name was Erica went that extra mile to accommodate me with a difficult alarm concern. Thank you to both of you.

After a rocky start and some miscommunication, Mountain Alarm corrected the issue with our alarm system. The tech was knowledgeable and the customer service person helpful

Excellent customer service always on time the techs are excellence

Quick, local, and efficient service. I have been updating things quite often recently, and they are amazing at walking me through the steps, and ensuring all went well.Great customer service - polite, friendly, and knowledgeable.

Efficient, thoughtful, helpful and assisted in resolving issue.

Not good, operator did not understand my needs. Scheduled for an appointment then cancelled. I recommend you use someone else.

Excellent service!! The technician was on time, professional and fixed our alarm on the spot. He was really helpful and friendly. Great experience

Great purchase and installation experience. All easy and very professional.

Explained that after speaking with a service rep last week we would like the system repaired. Parts were ordered and time established.

Quick and friendly service. Rep even gave me tips.

Customer service has always been excellent!

I have been very frustrated the past couple of times I have called. I will give them information over the phone, and then be asked to repeat the information several times and slowly. This seems to mostly be when I am talking to their call center. I spent at least 45 minutes yesterday just trying to update the contact information for our rental house.

Customer Service very helpful and polite. He scheduled an appointment with a technician. I feel that the $100 fee is extremely high

The staff at mountain alarm are very nice to deal with. They are polite and easy to deal with. Theyre technicians do good work and are very knowledgeable. I would highly recommend this company for any security system needs.

Mountain Alarm is a great company to work for. The company really takes care of us and goes above and beyond to make sure we are happy. Great culture, and really focused on the customers experience. I appreciate the opportunity to work with these awesome people!

My company switched from Tyco to Mountain Alarm recently and it was the best decision I have ever made. They have provided excellent customer service, training, and low cost options for our stores with the new technology. Integrating alarm systems between all the retail stores has made it much easier to manage things remotely and take our security to the next level. Their company has saved me countless headaches and allowed me to focus more on impactful business needs. Thank you Mountain Alarm! I would recommend this company for any retailer or home monitoring needs.

We have been a customer for almost 20 years and mostly things went well till recently when I discovered our maintenance alarm was not even connected to the phone system. We had issues with our office alarm and called for a new quote. We signed the quote and awaited the repairs. They demanded that we sign a new contract before they would fix our alarm. The issue is we were perfectly happy with our month to month. Then they said that we had to sign a month to month contract to get our alarm fixed. Why is a contract needed for a month to month? Our alarm was broken for weeks and they would not resolve until we signed this contract. We signed it and sent it to them. They still took an entire week to come fix the alarm. Then I found out the maintenance alarm was not even connected, and I have no idea how long that was going on with the alarm. I just know that we were paying for something we did not have. There was no apology or resolve, so we cancelled that one. I still have my current office alarm and now I am having to send in the original signature month to month contract to them? I just do not understand why a scan does not work. My manager is not in the same office and I get her signature via scan not in person. I had to make a special trip just to appease this company and get an original signature. Im pretty sure we are cancelling soon due to the lack of customer service while our alarm was not working. Mostly we will be cancelling, because our alarm was broken for weeks. They would not fix it until we did what they wanted regardless of the fact that we were a current customer with a broken alarm. They did not care at all that our office was not secure, but they sure cared about that month to month signature on their contract. That is the kind of company you will be dealing with here. The guy who installed our alarm was great along with the service technician. The office manager took days to get back with me most of the time even though she knew our situation. She was friendly, but I would have liked a little more concern. She said there is nothing she can do and that this directive is from the top. Well I feel like the top needs to consider some different service for their customers. Mostly keeping their alarm working as a first priority.

I really appreciate the excellent customer service provided by Taylynn Peterson. She answered all of my questions in a professional manner. Ive used Mountain Alarm on several occasions, both personally and professional and have never been disappointed. Looking forward to enjoying great products and service provided by Mountain Alarm!

I have called 3 times to schedule an inspection and No one calls me back!

Very professional, efficient, and Pleasant people to work with.

I love this company. Their products are a great quality. The people that work there are so fun and easy to get along with. Taylyn Peterson was who i worked with. I will definitely tell my friends to use Mountain Alarm Fire and Security.

Paid a fortune to have my alarm installed. I then moved and paid another fortune for someone to disconnect it and place it in a box. In between moves my house was left unprotected for a considerable amount of time. My alarm then stopped working and they told me I would have to pay for the cost of labor and parts to fix it. I told them I already paid for the set up and they explained an alarm was like a car, if you buy it and it breaks then you have to pay to get it fixed.The problem was with the cellular chip. The current cellular chip was outdated and would not send an alarm signal to the monitoring station. Customer service didnt understand how the alarm worked so I had to troubleshoot myself by reading alarm forums created by alarm technicians. According to the forums, this was a common problem with this type of alarm. Once I found this out I explained I would need a new cellular chip. Mountain alarm told me I would have to pay for this with the labor if I wanted my alarm to work.I cancelled my contract and purchased Simplisafe. I now pay 50% less and none of my hardware has failed. I also know my home is protected with reliable customer service and components.Im glad to see others that have had negative experiences with this company have left reviews. My experience was a few years ago but after reading the recent reviews I was compelled to share my experience and hopefully save someone a bunch of money and headache from dealing with this incompetent company.

The guy was really sweet and helpful..

Love Mountain Alarm! It protects my home, and family. The peace of mind I have is amazing, and I have 100% faith in this company. Great service!

Mountain alarm is such a wonderful company. They care about their customers and have great service. Taylyn is a wonderful helper and is very informative. I would highly recommend mountain alarm!

Although no experience. I havent had to use thankfully. Was without service for 6 months, someone disconnected telephone wires and didnt tell anyone. No service for that length of time is serious & I have a Medical Alarm. Monitoring should have been tested or Monitoring should have notified Me or Co of no alarm condition.I went wireless,I am sure it will be better & CenturyLink can have lines. I had no phone service for over a week. I hope wireless is more effective as I was told.The repairman was sent, who was real nice-The Sales Person Ray & Wendy office contact went above & beyond to satisfy me.

Mountain Alarm is such a great alarm company! Very reliable and the customer service department is awesome! Everybody is so willing to help and the wait times are short.

Great service from Julius the Mountain Alarm service tech. Thank you!

Mountain Alarm provides great service & great customer services!Karina Oseguera has also been a great help & answer all of my questions! Thank you, for your awesome service & time.

Taylyn is fantastic! It was such a pleasure to work with her. She was very accommodating for our needs. Exceptional customer service!

Definitely a great experience. The products fit my lifestyle and budget. Taylyn was very helpful in helping me decide which products would be beneficial and not just the best selling . Thank you again for helping me and my family

Love Mountain Alarm! Taylyn was great to work with! She was fast, efficient, and knowledgeable! She answered all our questions and had us set up in no time!

Excellent customer service! Very professional and very polite, and was on time. Highly recommend doing business with Mountain Alarm

Professional, responsive and truly care about their clients !

Taylyn is great, she is the best. Very helpful and so knowledgeable. Such a kind person, it’s been a pleasure to work with her.

Positive experience with mountain alarm. Thank you guys and thanks for all your help Taylyn! Great company from my experience.

Taylyn is one of the best to work with! I couldn’t be happier with Mountain Alarm. Taylyn takes the personal time to help out with the options we do we know what works best for our home. Thanks!

Wilam and Max were extremely helpful. They assisted with my commercial needs and provided me with a thorough understanding of their services. Looking forward to doing business with them in the future.

Fraud CompanyI was a customer with Mountain Alarm for 15 years. I found out that my alarm was never even being monitored.. I had paid for monitoring service for 15 years and my alarm was Not Monitored..When I contacted Mountain Alarm they said that in the fine print of my contract it says I will be responsible for testing my own alarm monitoring every 30 days. Who tests their own monitoring every 30 days ? No one - Fraud.They then sent a technician(took two weeks) out to clear the error code and noise from the alarm that cost me $150. Then I get a $200. bill for an early cancellation fee.

I love this company. I feel comfortable leaving knowing my home is covered by Mountain Alarm. Highly recommended .

Tamayo was just here and he was great. Very patient and knowledgeable and had a couple of good suggestions. Thanks for sending him out.

Mountain Alarm took our premiums but did not monitor our system.Mountain Alarm, based in Colorado and Utah had been monitoring our burglar alarm system for the past 26 years. We faithfully paid our quarterly charges assuming they were monitoring system.In January of 2013 we discovered and Mountain Alarm (Ron Wolff) admitted, they had not been monitoring our system for at least a year and possibly since the advent of the 10 digit local telephone system. Admittedly, we should have tested the system but Mountain Alarm knew our dated system was one in which could not be monitored on their new equipment. They never notified us but kept on billing for their monitoring services. After we notified them, Ron Wolff, a sales associate with Mountain Alarm came out to the home and pitched a new system. The quote he gave us was not only higher than a competitor with the exact same equipment but included less features. Mountain Alarm, never offered nor when asked, to refund us ANY monies for charging us for a service they had not performed.Clearly, Mountain Alarm was not going to take any ownership of their wrong doing and continuing on with their questionable practices.I strongly urge you question why you would want to do business with this company.Gary

Mountain alarm is a great company to work with. I have dealt with them for many years. Talking with Taylyn is always great and and she is always helpful with anything needed.

We were very happy with our experience with Mountain Alarm. We were especially pleased with the professionalism and customer service provided by Taylyn.

I always get 110% when I call into the customer service department. If they do not know the answer they go out of their way to figure it out for me. I love this company!

I have very bad experience with Mountain Alarm fire and Security System at my store (peachwood liquors). I have been without security system for 2 months. I called them many times they never answered.

Mountain Alarm has provided security and alarm equipment for our home and monitoring services for almost 9 years (including predecessor company). During that period we have been extremely pleased with timeliness and quality of all services provided.Mountain Alarm has been an excellent choice for us.

They are so great to work with! Timely and attentive agents. Thank you!

Great company! Love working with them. Their staff is always helpful and friendly.

Top notch. Jordan was very knowledgeable about the equipment and our family feels safe and secured.

My alarm system saved me a lot of headache when my home was Broken into. Mountain alarm was there to make sure the police were notified and really made the whole process smooth. I am very grateful for their services.

Great customer service!

Mountain Alarm is such a great company and has always gone above and beyond my families expectations. I would recommend them 10/10!

Taylyn rocked it! Amazing customer services skills! She was very professional and proficient.

Great work Jordan, he is awesome and I will never have anyone else comes to my house, plus my daughter and I really liked him. He is so cute 😊😊😊😉😉😉🙈🙈🙈.

Mountain Alarm is great. I love working with Taylyn when i call in. Shes very helpful and always so friendly .

Taylyn is the best!! So helpful and knowledgeable with every concern that I had. So happy to know she is at Mountain Alarm when I call!!

I feel safer than ever before! Mountain Alarm and my MP Shield is all I need to feel safe!

I have been really impressed with Mountain Alarm as a whole so far! Also, Taylyn was really helpful the other day. Absolutely recommend!

Daniel was helpful and an all around pleasure to work with! Thank you for a great experience.

Top notch company with stellar customer support. Courtney is incredibly knowledgeable and is always willing to go the extra mile to ensure you are taken care of!

Friendly Staff. Great security company. Would recommend to others

Very pleased! Your team member Christy Schumer deserves a special shout out for her professionalism! Thanks

The crew came as scheduled. Jordan and Alex did the work needed and fixed the issues one by one until I was happy with the results.

Taylyn was very helpful. She was very informative and answered any questions I had.

I really enjoyed interacting with Taylyn (sp?). She just made my experience that much better!

Taylyn at mountain alarm is the best. She is always super helpful and always puts a smile on my face.

Mountain alarm has always been super helpful. Great company with great people.

Amazing company to work with. Taylynn is always so helpful whenever I have questions!

I worked with Taylyn and she was great to work with! She had great customer service! Mountain Alarm is a great company!

They have been prompt with customer service and Kylee was patient and took me through what I needed to maintain my system and keep it up to date and secure.

Always professional and courteous. Would recommend Jordan and Mountain Alarm to all my clients!

Christy is truly amazing, wonderful experience working with her and beyond helpful. Highly recommend Mountain alarm fire and security.

Such amazing friendly caring Associates best customer service EVER! I love Mountain Alarm Fire & Security in Ogden, Utah

Phenomenal customer service. Top notch. Highly recommended!!

Daniel was very helpful in answering my questions about the service. Nice guy.

A HORRIBLY RUN COMPANY THAT HAS MERGED PAST COMPANIES LIKE UNITED SYSTEMS INTO MOUNTAIN ALARM- They do not have any good integration of systems, and the last 6 months have been HARASSED every Monday morning twice by their stupid ROBOCALL system. This after I have tried unsuccessfully to terminate my contract with them. I think it was finally handled today, but now this document has to be signed by 2 people in their company. So I still have no signed termination agreement.Reminds me a lot of COMCAST and one of the worst customer service companies in the entire world.Hopefully Good Bye and Good Riddance!!!!!

Assistant was Taylyn Petersen, very helpful and knowledgeable. Pleasant personality, someone I would definitely not mind dealing with again, great!

Jordan was so sweet and help my daughter and I learn the system after he installed it and he deserve a gold star.

I had a great experience! Taylyn helped me out and she was great and super friendly!

Great company, reliable service reps, and short wait times! Always satisfied.

I had a great experience working with Daniel! He did a great job answering questions and made me feel he cared!

The Mountain Alarm technicians were prompt, professional, and personable. The upgrade to our security system is awesome.

Mountain Alarm is a great company. Love working with Taylyn when I call into the customer service department!

Excellent, prompt service. Jordan was very professional and answered all of my questions. Would recommend them to friends//family.

Great company! Awesome customer service department, I never doubt that!

Great company for several years! Taylyn is so helpful and very responsive

Taylyn is a great worker and I had a lot of questions and she answered all of them with a great attitude!!!