The manger Nicole P. helped me, she was so friendly and solved my problem immediately! She made my day. I have always liked this vision works. I went to another place to get my lenses but vision works quality is so much better, won’t do that again! Thanks again Nicole P. You set the bar pretty high!

The staff here is very kind and helpful! I found a great pair of glasses and Olivia made ordering them easy! Great location for picking out glasses! (I had my eye exam elsewhere so can’t speak to that.)

Total waste of time. Horrible customer service. I arrived to my appointment to learn it would be an hour wait to see the dr due to a medical emergency. I understand that unforeseen things happen, but I don’t understand why I wasn’t given a heads up. I had to arrange childcare to get to this appointment so that was a waste too. When I called to give them my feedback and calmly explain the situation, the woman I talked to on the phone was dismissive and interrupted me when I was talking. She seemed to be blaming me for the inconvenience. She said they called me the day prior to get my insurance information which had nothing to do with today’s issues (never-mind I loaded my insurance info into the online portal). Visionworks staff are in the business of helping people—that is their job and it always makes me disheartened when someone would act this way towards another human being. I will not be returning.

Today was my second rescheduled eye appointment at this location. The first time, I did receive a call by Nicole that the new doctor seeing me hadnt obtained the credentials needed for my insurance plan and would have to set up a date for another doctor to see me. Unfortunately, I only had a Monday and that was the day the new doctor didnt have the credentials to see me. However, Nicole did say that if the new doctor was good to go by that time, I would be able to come in. By this time, I was receiving texts stating up to the day that my 3:00 appointment was confirmed and so I assumed I was good to go. Once I got there, I was told the doctor still had not met the requirements to see me. I was given no call all this time before my appointment. My job requires me to travel and changed my plans to accommodate this date. This is truly poor customer service and the associate tending to me simply said she must have spaced it out. Ifelt that that was a poor way to respond to this situation and was brushed in a way that made me feel overlooked and unvalued. Much more training is needed for this staff so that customers feel welcome into this store.

Cody was very professional and helpful. He went out of his way to assist me. So much so, I’ve decided to move all of my family members accounts here. Please commend this young man for his outstanding customer service!

I have ordered glasses for my daughter twice now and told they would be ready in a couple weeks well both times now (8 months ago and 3 weeks ago)the orders got misplaced so no glassed were made! This time when I called to check on them an automated rep answered and there is no options to talk to a real person so I have togo to the storeif I want any info!#beyondangry!

They refuse to make sunglasses for me although they make them for others. My new glasses are impossible to read with. I travel across town to see about getting them remade only to find them closed during normal business hours. Today theyre still closed at 10 am even though they say they open at 9. No indication when they really do business

I usually dont write reviews unless a business seemingly makes things as difficult as possible, and that is the case here. I went to an eye exam a week and a half ago and was instantly berated for not filling out the online paperwork (even though I had been there multiple times and nothing from my paperwork had changed). Because of social distancing they were basically yelling it across the store; everyone could hear. I had an exam to try contacts for the first time; and they didnt have the right sample size, so they said they would order them and call me back. Ive had to continue calling, and when I asked them to just send me the prescription so I could go somewhere else, they said that it wasnt possible. We dont do email and they couldnt even tell me what my prescription is over the phone so I could avoid an unnecessary trip during a global pandemic. They had no problem taking my payment and billing my insurance though. I guess they know that I can only get the insurance discount for one exam per year. So yes, this business makes things unnecessarily difficult-- you must depend on them or completely start over somewhere else and eat the cost. The doctors are good, but their support staff and policies need some work. If you are looking for an optometrist, I recommend trying a less corporate place that is focused on taking care of people.

Everyone at this Vision Works was wonderful. I took my parents who are 86 and 92. The patience and assistance of the doctor and all staff was comforting and made my parents feel valued. They were great.

I dont typically post reviews but I feel compelled to report how painfully bad this place is.Heres what I did:1. Got an eye exam at the place2. Picked out several different frames I was interested in3. Talked to the sales guys about the several different frames I was interested in4. Selected one set of frames to order out of the several I was interested in5. Placed the order with the sales guy who I had been talking to for 30 minutes about the glasses I was interested in and who assured me that they would honor my promotional coupon, which was set to expire in a few days, when I came to pick my new glasses upHeres what I found out today, nearly two months since that day:1. The sales guys didnt even place the order despite going through all of the motions2. Ive been waiting two months for nothing3. This place is full of incompetent slugsDont go to Visionworks. Go anywhere else.

I VERY much enjoyed my visit with Dr. Green. My previous prescription was 5x too strong and Dr. Green got me seeing clearly again. Yay!!! I have been going here for many years and have always felt taken care of. Good job!

Thank you Victoria!! She helped me decide on the best frames for me, and explained costs and product. Victoria was wonderful. The store did a great job with COVID guidelines. Very pleased!

Victoria is absolutely amazing. I’m a mama who was having a hard day and just needed my glasses adjusted. Not only was she super sweet over the phone, she actually made my day so much better. A simple act of kindness can go a long way for someone else. Thank you so much Victoria.

Waited for almost 30 minutes after appointment time. Never even got to see eye doctor. The staff didn’t seem to care much. When I said that it had been 20 minutes since my appointment was scheduled one lady rolled her eyes and shook her head. I ended up just leaving as I didn’t feel very welcome there.

I was running about 20 min all day. Walked in knowing I was late, I was expecting to reschedule... instead the Docwas like no come on back. So I had the quickest eye exam ever. All my questions answered and the young blonde lady helping me was super helpful Im sorry I dont remember her name.. but she was cool 😎 she helped me out with finding the best deal for my year supply of contacts. I was in and out with new contacts in less then 45 min. The team at this vision works is great. Thank you so much.

Staff was awesome. I went in for a pair of frames. No waiting they had me all fixed up and out the door. Very friendly

Im conflicted writing this review because I received excellent service from Sarah during my appointment. But it’s ridiculous that I can’t talk to anyone on the phone. I need someone to answer my question, I don’t need to look at the website.

Dr. Green was one of my favorites I have had do an eye exam. Because of that I will definitely be back. However the girls up front are rude and short. Only nice one was the blonde. Everyone else made my feel rushed and not very welcomed. Asked my mom how her experience was in December and she said the same thing. The doctor was amazing. But the girls up front were rude and unwelcoming. They need to remember they are in customer service.

Just picked up my contacts and got my glasses adjusted. The ladies were so friendly and helpful! Great personalities!! They even recommended a bomb taco spot in the area. Went and tried it and it didn’t disappoint.

I went here to get a prescription so that I could order glasses online. I mentioned this on my paperwork and to just about everyone I encountered. They didn’t take measurements for glasses, including pupil distance or frame size; measurements you must have in order to order glasses online.The doctor and his assistant were really nice and professional and earned both of the stars on this review. I think it was Dr. Green and LaTasha. They were great!The older lady at the front of the store, who I’m pretty sure would be taking the needed measurements, was having some issues and being short with everyone. While waiting, I watched two separate parties enter the store, get questioned if they had an appointment, and leave without making an appointment. She avoided work, deferring to her two coworkers whenever possible, and seemed to be unfamiliar with the computer system.

Since moving to Colorado. I have only been to this location for any vision needs. They are very friendly and knowledgeable. Always on time and ready to intake patients. During the COVID pandemic, they have a great cleaning system setup, and are being safe and awesome. definitely would recommend to anyone.

Very easy experience here! everyone I have seen, worked with, and who has helped me has been extremely professional; from the eye exam, to picking glasses out, test fitting contacts, and even nice on my wallet! the Manager, Nicole, was GREAT! checked on me every time I have been in, remembered me, my order, and what I had going on that day. times are very difficult; Visionworks in BelMar made my life a lot easier. thank you to the crew here!

I did not even make it to my appointment because of how terrible the customer service is. They ask you to call with your insurance information but dont answer for 20 minutes then when someone finally answers it sounds like a bunch of high school girls having a grand ol time doing nothing. Oh but wait, after yelling hello into the phone on multiple occasions they put you back on hold. How you run a business i dont know.

I felt comfortable with the whole experience. Everyone was so nice and they made all the tests so easy.

Nice workers! Very attentive. I will recommend all my friends and family go there. Patient and caring!

Doctor Green at VisionWorks was very knowledgeable and extremely helpful in explaining the results of my eye examination. The staff, especially Sarah, was very pleasant and courteous. I would highly recommend them too anyone looking for quality eye care.

Waaaaay over priced. I wouldve payed close to 600 with no protection to my glasses but I went to Americas Best and played 300 for the same type of glasses plus protection for both frames. Plus the staff was kind of rude I was late to my appointment for 5 minutes and they said we cant take u in anymore so I was like of fine Ill just look around to see if I like anything and they were being really awkward

My daughter had a 1:30 appointment for a basic eye exam for glasses and it took over an hour to be seen by a doctor. When we arrived we were caught off guard by paperwork that could have been emailed beforehand. Then they had us wait another 15 minutes to do the vision tests then wait again until the doctor was available. After the exam was done, it was another 10 minutes until they were ready for us to check out. We arrived right on time and it took an hour and a half until we could leave (just for the eye exam appointment!). We decided to hold off on buying glasses and go elsewhere.The staff was complaining about being short staffed with 4 people in the front and very few customers (no more than 4 at a time the entire time we were there). Some of the staff had a bad attitude - not pleasant or helpful. It was apparent through the phone interactions we saw as well as our experience in the store.The doctor was great, very friendly and provided the right level of detail, explaining everything to my daughter. I added a star for that. Otherwise, I wouldnt recommend this location unless you have a lot of time to kill.

The ladies at the front desk were very brisk and unkind yelling my information across the entire store. dr. Graham was very kind and I appreciated talking with him for my visit but the ladies at the front desk really need to be more kind and patient with people

I just tried to add to my order and was told via chat my order number wasnt correct and they cut me off on chat. Horrible customer service.

I ordered contacts over the phone and i asked to have them mailed to my home. Fourteen days later and the contacts hadnt arrived. I called and the woman was so rude. She said, it can take up to 2 weeks. When i informed her that its been 2 weeks to the day she put me on hold. A different woman got on the phone and gave me a promise date. 1 week after the promise date, i called to inquire about my contacts. The lady wbo answered didnt even check. She just said, no they havent arrived. A few days later i called again and the lady who answered said she would check and call me back. She didnt call. So, its been about 2 weeks after the promise date and i realized i had a voice message from them. It said my contacts were in snd that i can pick them up only from 4-6pm. It was left on the promise date. So this whole time my contacts have been there and its just been a bunch of bs over the phone and not to mention i had originally asked to have them mailed to my home. This is the worst customer service i have received from any business in this area.

Dr. Green and the precheck women LaTsha were incredible . They were so helpful and explained everything very clearly. The sales person that helped me Victoria was so understanding and went out of her way to make sure I had a smooth process. I would recommend those three people to anyone. Whil I can’t speak to the rest of selling staff I’ll be making sure I go see Victoria every time.

Very nice location the staff is beyond amazing was nervous but they all made me feel comfortable. The doctor is a very nice man was very explanatory to what I needed and also answered all my questions I will be returning and also will tell all my friends and family about them I would give more stars if I could thank you all for your help and I can’t wait to return for my glasses.

The lady with curly long dark hair is beyond rude. I dont know how she has a job with the way she treated my mother & I would assume treats other customers. Dont waste your money here

I loved that they helped me to find my lens because that style was out dated. She try so hard to match my eye drama for my small lens and she did she found one frame it child it small it fit . I told thank you you are life saver and her assistant Cody. Even though I didn’t make appointment they are the sweetest people to help me out I told I need new frames order for me to work tomorrow and they say we can try to help and they wonderful did omg you will loved them thank you once againMarin

I highly doubt any of the great reviews on this location are real, the owner probably had his own employees write the reviews. This location is TRASH and you cant get an answer from anyone when you have a real problem. Dont bother, you might as well set fire to your money, this location cant deliver a service to save their life and will NOT followup when theyve screwed up.Disgraceful, get your jackassed act together idiots.

Although we’re not free to wonder around and look at frames while we wait, the process was quick and easy with great customer service! The optometrist was awesome. I’ve been coming here for years and I wouldn’t switch.

Victoria G helped me out she was amazing helpful and friendly!!! Thank you Victoria for making my experience amazing

From start to finish, Visionworks made it great! Awesome staff from greeting to pre-screen. Eye exam very professional. Choice of glasses was excellent. Everything was top notch!

Great experience. Kind and knowledgeable staff. Good COVID-19 safety measures.

Doctor Green is great and efficient. Overall staff is pretty nice(including the one rang me up Victoria), with the exception of the short haired female at the front. Had already verified I could use Tricare at that location and just had a question on what they needed to see. Female proceeded to bark at me and couldn’t even answer the question I had in the first place. Then she attempted to whisper to the doctor right outside the door, telling him to be careful because I have an attitude. Just childish and unnecessary. Will not use this location ever again.

Did my exam with Dr Green and was very through. Sales staff very friendly and helpful. I would recommend to my friends and family. Safety protocol is very good and they clean every time they are done before helping another customer

I absolutely LOVE the people who work here, the doctors and the environment! With all of the COVID19 stuff going on these days, I was extremely apprehensive to go to my appointment (as I have had bad experiences in the past at other healthcare facilities) but this office was immaculate and every employee was constantly wiping things down and following social distancing protocols with every patient they encountered! I felt extremely comfortable and safe during my entire appointment!! I will without a doubt be coming back here for my next eye exam! Thank you to the Visionworks team!!!

Dr George was informative and listened when I spoke. Everyone was super nice!

Very pleased. The GM Nicole was fabulous. Super helpful and perfect customer service.

Victoria is the best she is very helpful woth everythimg i always go to see her . the doctor was very good to Dr Green

The folk here are do excellent customer service work. Those we talked to were friendly and knowledgeable.

The staff was friendly and very helpful. They made me feel confident and comfortable with their service.

I brought my son in because of a eye infection.The personnel there did everything they could to help and get him in to see the doctor. I highly respect and recommend them.

I will never buy glasses from this store ever again. One rude person makes the entire company look bad. Glasses give me a headache.

Excellent experience. Doctor was terrific, as was the friendly and helpful staff.

All of The staff are very rude. But doctor is good. Would never come to this location however.

Doctor is 5 stars but staff could use some help. Was never called about my glasses being in just an email which is fine but no where on the email did it say by appointment only just states both pairs are ready so that tells me I can come get them when you arrive your made to feel stupid that you didnt know the rule your were never told. I understand Covid but not giving us the correct info is not helpful.

The doctor is great. The staff is not. Worst customer service I’ve ever experienced. Literally gave me the wrong contact prescription, and made me basically beg to get a new order for the right prescription. They ended up ordering me trials as they couldn’t replace they’re own mistake. I also had to continually check to see if my new order had been sent rather than taking the time to check in with me. Worst place ever won’t be doing any of my eye exams here again.

Best experience at a eye doctor as long as the glasses help Ill be back Ill say more in two weeks

When I went yesterday it was extremely busy but the employees were friendly and I never felt rushed. The guy who helped me took time to explain what my insurance would cover (AWESOME)... I picked out nice frames and walked out very happy. I booked my appointment on their website which was really easy too.

Cody Jackson is very good job and real care my eye make sure check he is good deep check on my eye make sure everything ok I am proud of him he get inerpter for deaf people who needed it

I broke my frames and was angry at myself for not getting a warranty, the frames were cheap but 50$ is still expensive, Nicole (The current GM) gave me a replacement frame for free. It took a little to get the lenses in because my prescription was insanely high and thick, but thankfully they got in and thats a little less I haveto spend on my vision. I also got my checkup there earlier last year and it was fast and efficient, nothing was wrong. The optometrist was knowledgeable. An overall great place to get checkups and your glasses.

Very comprehensive exam. With a history of retinal detachment, I am quite sensitive about my exams. This fulfilled all my needs and with United Healthcare Vision Insurance, the fees were quite reasonable.

Kinda costly. Nice selection. Dr. Kind.

Friendly, helpful staff and taking all precautions related to COVID.

They are very nice and caring and take their time with each person. Great place

I recently purchased two pairs of glasses from this establishment. Veronica was amazing at helping me choose the frames and take my order. One of the two pairs were lost when I went to pick them up. You’d think this might account for a lower rating from me but the manager Nicole immediately offered to reorder the glasses and gave me a discounted refund when I picked them up. I am thankful, for sure, and would not hesitate to return.

Everyone was very professional and all precautions taken due to covid19. Was pleased with my treatment.

The women that work up front are great and very helpful. However, both optometrists I saw were not helpful with finding contacts that were comfortable for me. Because I wear makeup they were quick to judge why my contacts were uncomfortable.....which is interesting because I’ve been wearing makeup and contacts over half my life and haven’t had issues before coming to this location. Exploring other brands would have been great! Definitely won’t be back!

Randy helped us out right before Christmas and the New Year; We were scrambling to use our insurance to cover a pair of glasses before the year was up and Randy was amazing and very patient! We had to wait for our prescription to fax in and Randy was kind enough to wait with us. When it came through, Randy entered our info and priced our glasses super quickly! The customer service here is great and I recommend to anyone who needs new glasses or contacts!

I want to express my gratitude to all the staff at the Lakewood Commons location!Everyone was very helpful and professional!In particular I would like to recognize Nicole P(General Manager) and Roxane. They both were very friendly and diligent on ensuring that I received the glasses I was looking for!I would definitely recommend this location to future customers for their outstanding expertise and customer service!Best Regards,David Castaneda

Staff is very polite & helpful. Location was very clean & sanitary.

The doctor was wonderful. However the other people working in the office wore their masks below their noses. It made me very uncomfortable.

Very friendly staff who also seemed to be having fun doing their jobs. Strict Covid prevention measures were taken and the overall appointment was as expected.

Been going there for 20 years great place

VisionWorks Belmar fixed my scheduling error, took great care of my daughter who needed new contacts and the doctor was very friendly.

Very POLITE and friendly, loved it and will continue to go.

Average selection of frames..moderately priced.I found the front desk ladies to be pretty rude though. When I was picking out glasses, a lady came in to cancel her appt because she tried called but was put on hold for 30mins..the front staff basically said ‘that’s just how it is, you have to deal with being on hold’. Right...Came in to pick up my glasses the other day, the ladies at the front desk just stared as I walked in, didn’t even say hi. They only asked me if I had an appt. by my surprise I needed an appt to just pick them up..my goodness.

Got a quick appointment, protocols were followed and great service

They are doing social distancing right! The staff is very pleasant and efficient.

I bought some pair of glasses almost a year ago, but I stop wearing the first 3 weeks because I dont see anything, I see everything weird, I tried to turn them in to adjust my vision but by that time of pandemic everything was closed, so I tried to go to visionworks location by Wadsworth and a lady was so rude, she told me to make an appointment by phone, so I called and she was still rude, so I spent more than 400 dlls never worked for me and they treated me rude, I never go back to that place, I wont give not even one star because they are not friendly good bye.

Returned to this stores after several years and very happy I did it. Quick and very professional service. Sorry I dont remember my doctors name, but she answered to all my questions and concerns I had regarding my vision. A+

Horrible horrible service 6 weeks to get my glasses. No staff, and the staff they do have is horrible.Glasses got made wrong no transition after specifically asking .The guy had no clue what he is doing. After paying 975 for glasses waiting 6 week for them and you cant get them fitted without a appointment. Make a appointment only have something 2 weeks out so here we are 8 weeks without glasses after spending so much money. Horrible vision works please dont go here the one by southwest is way better, and have experience

Phenomenal service and professional environment. Great selection of eye ware. This may not be the case for everyone, but I was able to get my glasses 3 hours later. Same day. The exam was thorough and complete.

Pros:-Hummm...can’t think of anyCons:-Even with an appointment, I always end up waiting 15+ minutes-Bland selection of frames-Difficult Situation: At my yearly check-up, the Optometrist wrote down my script wrong. When I decided I needed a back-up set of glasses (which I paid quite a bit of money for, and largely out-of-pocket), this was discovered. They told me I would have to return for another eye exam, reorder lenses and so forth. (Note: Single mom working night shift doesn’t make this easy).I second the other reviewer, who stated the defensiveness of the employees. When I stated the script was wrong, the employee acted as though I had done something wrong. I was not informed of their policy “grace period” to have the lenses switched. Unfortunately because they were just a back-up pair, and timing with my work their “grace period” ended, and I would have to pay all over again for new lenses.Honestly, this whole situation has just been costly and inconvenient. I will not be returning.

I took them a pair of sunglasses that were broken. The frames when I got them two years ago were special order and are no longer being produced. They took the lenses and found a pair of frames that fit and had me in and out in less than 30 minutes. If that isn’t great customer service and great work than I don’t know what is.

The ladies that work here are incredible! They give the extra mile for sure. They ending up staying almost 40 mins past the time they were open. 5 star service here. Recommend this place for sure.

This location and staff were so helpful. I unfortunately got glass in my eye and made it there 15 minutes before close. They took me in without hesitation and cleared the glass for my eye. Highly recommend. Thank you again and sorry for making you stay past close

I did not get a text message to remind me of an appt I made 3 weeks ago... it happened Twice now... I missed the last appointment because of it ... both woman at the counter made me feel like it was a bother to explain why I didn’t and said corporate handle ‘s it not us

Very knowledgeable assistant. And very timely process.

I came in to have my lens reattached to my frame because they fell off during my sleep. Before I went in to repair them with vision works, where I purchased them. I took a few photos of the glasses to show my parents. I took them in and was told that I could leave them in and come back to pick them up later, they would call me.After 5 DAYS I call back to check on the status of my glasses and after a longer than usual wait I was told they were ready and to pick them up. I walk in and the second they show me my glasses something was wrong. They were scratched. I explained that I would’ve remembered a scratch and they dismissed it and blamed it on me falling asleep with them, and because they don’t touch the lens directly during a band repair. I asked how much it would be to replace the lens and it would’ve been $60. I told them I would come back and left.When getting in my car I noticed the frames were not even I returned inside to have them readjusted. The whole time I’m seeing the technician touch my glasses with no gloves and she’s clicked my lens with her nails. She says it’s going to take a moment because of the lens not staying in place and to return later.During my wait I remembered that I took the pictures before taking them in, when you zoom in the already close up picture you can notice no scratches on the lens, because there were no scratches on the lens which I found to be a stroke of luck when I first discovered them damaged the day of, versus now you can and my vision is impaired because of it. I might as well not be wearing glasses.When I come back I ask to speak to a manager on duty and Nicole P. politely asks for my reason to visit and I tell her my situation and her expression transitions to that of defensiveness. I explained to her that it’s unfair to me to have to pay $60 for damages not committed by me, and when I offered to show her the pictures with the time stamp she dismissed me and told me she wouldn’t argue with me on the subject when I wasn’t arguing, I hate customers who argue. I was simple with my request in having my lens that was damaged during the time it was in custody with Visionworks to be replaced or repaired, but instead I had the conversation shut down and passive aggressively told there was nothing I could do and to effectively leave.I have called corporate and waiting for a reply back. I have expressed my simple request of having the damages inflicted by Visionworks repaired. If that’s not the case I will be seeing you in Small Claims Court to pay for the costs of the damages and all associated costs with securing a resolution to this situation.*DONT EVEN BOTHER TALKING TO NICOLE P.For anything because she will shut the conversation down at the moment she feels she can’t produce a logical answer besides “ it’s industry practice to not take responsibility for any damages incurred during repair.” How ever she FAILS to mention that or else I would’ve taken it to someone and paid for the repair to ensure no damage, if I had been aware of the “policy.” Beforehand instead of just being told about my warranty.

The ladies that assisted my son & I were very helpful, friendly and knew what to do to ensure our my sons happiness.Thank you VisionWorks.

I can feel the employees disappointment walking in to this place. But in spite of that they still do their duty. Albeit with minimal enthusiasm or diligence. I got my first pair of glasses here. The woman who helped me was the sales supervisor. After 20 minutes of explaining polycarbonate vs HD lenses I was still confused because she kept telling me there are three levels of glare prevention that you can add. And after her third time of explaining that you can add three levels I thought there were three types of lenses and only one type could have glare reduction added to it. But finally I got a bit impatient and said I dont know what the hell youre saying. So we started over. 50 minutes go by and it is finally clarified that there are two types of lenses and you can get glare reduction on both. I think. Regardless, it was relatively close to closing so I think being understaffed, those were her words, attributed to her inability to explain things that day. But thats not the reason they get two stars. When I went to go get my glasses after waiting for 3 days, which by the way is not a very long time, I called them at 5 to confirm that my glasses were ready. I go into the store to pick them up and I was told that they were not anywhere to be found. So I emphatically said I called 20 minutes ago, literally, and was told that they were ready. So I had to wait another 25 minutes while these people looked around for my glasses. And it turns out that they were done. But for some reason they could not find them. This was an awful experience but I did get my glasses so at least they got that right.

Came in with an issue with my glasses and Nicole took great care of me. Highly recommend this place for their great customer service!!

Nicole is awesome! She helped get my old lenses in to new frames in less than 15 minutes. Great customer service :)

Employees were helpful and dedicated. Dr. Kats was a wonderful doctor and answered all my questions. Service was a tad slow though.

I just ran into this store in Lakewood for hopefully a quick fix to my sons broken glasses situation, and I immediately felt the need to write this review. What a great, thankfully brief, experience it was. Nicole the manager very pleasantly greeted me right away and came up with a fast solution. Not only was everyone very helpful and extremely kind... Nicole was able to find the exact frame that was broken, in stock, and switch out the frames in literally a matter of minutes! I will definitely let other people know of my great experience and the great staff/management at this location and will happily return and continue to do business there myself.Thank you very much Nicole and Visionworks!!-Jake S

Nicole the general manager is awesome! Great customer service, friendly and professional!

This Visionworks invented the concept of customer service. After a new prescription recommended by a different Visionworks optometrist from my standard long distance lenses to progressives, I absolutely hated my glasses and refused to fill the contacts. I thought I needed more time to adjust through struggling with vertigo and headaches. I made an appointment and got a new eval, new prescription, and new lenses for no cost. I was expecting to pay, but the new manager waived the costs. I will definitely return to this specific Visionworks in the future and for the rest of my family. They even apologized for a nominal wait. Great staff, great service, great products! Thank you for bringing customer service to the forefront of your business!

I and my husband made glasses in this company in Lakewood and South-West plaza several times and always got very attantive service and good discount. If something happened with the frames, they always repare them infront of you and its very convenient. I very recomend this company.

My mother had an eye appointment schedule the day day after the snow storm. Yes we were late but every customer counts and when I called to say we are running a few mins late I was told come in there are people who are there early for their eye appointments ok so we arrived and I couldn’t believed how non caring the woman who greeted us was and didn’t even try to convince us that we should reschedule or any other ideas but instead said she had been there for seven years I think you should have someone who cares about the customers and I will go out of my way to tell others not to come to this location they are rude and non caring at all.

They were nice, answered my questionsexplain to me to understand. Patientno rushing. Please with them

Dr. Green was great and the whole process was fast and easy. Staff was very friendly!

They was nice there and good people