In spite of the frustration of Covid delays with orders, Chris B. did everything possible to arrange for the replacement of our defective hurricane impact window. As the “middle man” between us and the manufacturer, he was in a tough position. We appreciate his sincere efforts in finally helping us to resolve our order. Thank you, Chris.

Universal has what you need. Ray Murphy is very helpful with homeowners.

ZERO stars to the counter associate Luis. It is not the first time that I had poor costumer service from him but on 06/17/2020 around 10am was the WORST.I arrived at the store and he didnt move a single muscle in an effort to help out. He gave me a nasty look when I said good morning, why?? He was EATING on the counter, and when he had to leave he was walking around the store with a food bowl on his hands. WHAT???He was super annoyed when I asked for an specific item and 20 minutes later he ended up needing help from another associate.How many more costumers Universal will have to lose until you take appropriate action?

Great place always have what we need and if it isnt in stock which is rare work there best to get it asap.

Unloaded plywood here quickly and efficiently. Thanks guys!

Great pricesKnowledgeable staff, especially Dean..Excellent customer serviceGreat products.

Convenient, very helpful staff, nicely stock with Certainteed products

All of the counter associates are awesome and very helpful & knowledgeable. Pleasure dealing with Andrew!

Unloaded shingles here, fast unload

Sean Higgins should work the counter on Saturdays more often

Help could be better.

Warehouse employees are really good

Good

You need it they have it.

Good.

Meh