I registered for the basic motorcycle class. I received confirmation of my registration instructing me to go to the instruction site from 8-5 Saturday. I arrived at 7:57 in the location where the motorcycles were set up. I waited there for 2 hours trying to understand why no one was around. Finally, the class and instructor arrived, and I learned they had just come from the classroom portion of the instruction. The instructor asked me about the email I should have gotten that directed me to the specific location for the classroom portion, but I let her know I did not receive such an email. Further, she told me she did not have me registered for the class and did not have a bike or helmet for me. She was generous in offering to to give me a quick tutorial on the info she had just covered with the class, then going to obtain a bike and helmet for me. While I appreciated the offer, it left me feeling uneasy as I didn’t want to rush the important information that is critical to safely operating a motorcycle. Also, I didn’t want all of this to negatively impact the other students in the class and their learning. So I called it a day and went back home. Incidentally, I drove 3 hours round trip from my home in Littleton for the class.When I spoke to the administrator a few days later, she was sadly very dismissive of my experience. She accused me of signing up for the class late the Friday night before the Saturday class and stated that this evening sign up is what caused the problem. Thus, I was required to search for the registration email to inform her that, in fact, I had signed up Friday morning. She was clearly not sympathetic to my five hours of lost time on a Saturday. In a curt manner, she said she could register me for another class or give me a refund. Her behavior was unprofessional, arrogant and defensive. I run a business and I would never tolerate one of my employees treating a client in this manner, especially in a circumstance where we had clearly dropped the ball with the client.Overall a horrible experience. There are many high quality outfits in the front range that do motorcycle training. I recommend seeking one of them out and staying away from Abate.