We have been searching for a car for weeks, we went into Diamond mazda and we were paired with Paul Baird. He got the car we came to see and let us have our time to look over the car and test drive it. He was very helpful and not pushy whatsoever. I would recommend him to everyone! He made purchasing the car very fast and easy. He was super friendly and made sure we were satisfied.

When I arrived Paul had the car I showed interest in ready for a test drive. He was very knowledgeable and made my purchase pleasant. I did not have to think twice he knew how to make sure we got a deal that worked for us. I will definitely recommend Diamond Mazda and Paul Baird to family and friends. I’ve purchased other vehicles in the past and never did I imagine such a pleasant experience like the one at Mazda.

Tony was the best! Yall stayed late to make the deal happen, eased my mind whenever I worried and overall made this the best car buying experience Ive ever had.

Not happy. At all...I bought a car. Here. .then. I came back today. Tryna. A buy. A second car...its impossible. How this work. ? Im sure. Owner. Need to get more sales man w experience .like the O.G. Alvin hes.good man to nock doors down fight for his money. But also as well take care of da customer

Called Diamond Mazda on 6-29-21. Agreed to purchase a 2017 Chrysler Pacifica for their advertised price of $19,484.00. Took the day off from work, got my finances prepared & rented a vehicle to drive 6hrs from the Bay Area. Suddenly they raised the price by $2,400 less than 3hrs later claiming they reconditioned the car (basically a car detail), even though the dealership closes at 6pm and we last spoke at 5:45pm. Somehow they miraculously detailed the car & raised the price by $2,400 in those 15 minutes And they had the nerve to say just like a house, the nicer it gets, the more expensive it gets - like really?? Are you serious?? Never heard of a $2,400 car wash that takes place in less than 15 minutes. Needless to say, I did not purchase the car. Read their Yelp reviews for similar experiences from past customers. Always ask for the OUT THE DOOR price in writing to keep them from taking advantage of you & suddenly raising the price before you waste your time driving down there & wasting your day. They purposely avoid & stall giving you the out the door price because they have every intention of raising the price last minute. Like I said get it in writing before you drive all the way out to Lancaster in the middle of nowhere. Complete waste of my time. Avoid this dealership at all costs. And definitely read their Yelp reviews before doing business with them.

I like that my new Mazda cx-30 can start the engine, lock - unlock my car by my phone . NICE !

I purchased a car here about two years ago with no problems. Was generally pleased with the experience. During the sale I opted to get GAP coverage with assurance from staff that I could cancel it once my loan amount was less than the value.That is now the case and I have been trying to call to cancel. For the past week straight, I have called and left messages for the finance office. I did not receive a call back for 5 days. When I did receive a call back, it was 6pm on a Friday night (perhaps the worst time to call someone back). I was on the road so I asked them to send me an email. I never received an email.Now, I continuing to call daily. The finance office is never available and I am forced to leave voicemails that never result in getting a call back. Very disappointed in the service.UPDATE:The front desk receptionist gave me the finance managers email and told me he would get back to me. I sent an email and have not received a response. In over two weeks now, I still have failed to speak with the finance manager. Because my gap insurance is pro-rated, every day I am losing money but this dealership does not seem to care.

Thank you Ramsey for all the help and this place is great because of you!!

Saw the car of my dreams and right color so I contacted the dealer online, I lived 4 hours away and we did everything via phone, we had come to an agreement and I was asked to come to store that evening and told them I was too far away and it was late. I left work the next day to finish paperwork and pick up my car (lander evolution x final edition), I texted my salesmen that I was on the way, didnt get any response, remember they were very adamant for me to come at that time and on that day, where I told them I could be there saturday, 1 day later. So I did as instructed and drove down to their dealership for 4 hours on friday, when I arrived, I was greeted with concerns. I was told the car had issues needed time at the shop, I was told that I can fill out the paper work and get delivery of the car (If) and when its fixed. I would have been ok with that, had I been informed of it sooner. I was rushed to drive down to the dealer, missed work and waisted gas with the assumption that I was going home with the car. The lack of communication and more importantly the last minute inspection of the car needs to change. If its online and the fact that we came to an agreement assumes the car is READY. I was told that we can deliver your for free, as long as the car is fixed, it was a maybe!, uncertain sale whether I get the car or not. Unfortunately didnt get the car of my dreams, waisted gas, time, missed work. Unacceptable.

See below locked in rate online. Reason for one star poor customer service.I went to test drive a Mazda Miata Mx5 RF this week. I was coordinating with a salesman. After test driving the vehicle I liked it but, I wanted to take my time and research before just jumping on impulse. After sleeping on it for a night, I decided to call the same salesman back the very next morning to lock in the deal. He stated that there was a pricing mistake and that I would have to pay a new price of $35,995 versus the the previous amount of 33,961.00. He then said that he would talk to his manager about reducing the cost but it would take two days since it was his managers day off and then salesmans day off the following day.To make decent size review short. They didnt want to honor the price that was locked and blamed me the buyer for not acting within 24 hours. Lying saying that they told me I would have to act on it. When in fact I called salesman the next morning to lock in the deal and salesman saying the deal has passed, sorry salesman that is not outside the 24 hour time-frame.Also the cherry on top, saying that I cant buy out of state and stating that my new car would have to be garaged for a year. Also ghosting me after the fact when I wanted to speak to a manager.I would like to say that I appreciated speaking to Rachel in the online sale department. She did a wonderful job mediating the situation after they started ghosting me.Update:After writing this review on Antelope Valley Mazda, a representative reached out to me and tried to coordinate a deal, but I decided to work with another dealership. Capistrano Mazda which was amazing since I completed most of the transaction online and got the price that I initially found at Antelope Valley without no hassle for the same spec, grand touring snowflake white, and with the red nappa leather.I appreciate Antelope Valley for reaching out though.

Very fast and friendly customer service!

Great price Floor Manager will help you until you feel about perchesing your new Mazda no pressure thank you again

For the past week I had been in contact with Mike C., Internet Sales Manager. He sold me through text on a CX-5 I had my eyes set on. So finally when I was ready to take him up on the offer he extended and before making the 90 mile drive, I called and confirmed with Mike multiple times during the call that the car I wanted was in fact available and that the offer still stood. He agreed and off I went to their dealership.Once I arrived in excitement, we get seated and thats where things go south. They told me the offer was not going to be honored because the trim they quoted me for was not available. They somehow made the mistake of overseeing that detail and they continued to add on excuses saying apparently I was only offered the discount because there was something wrong with the vehicle and it needed to be fixed.I shouldve known it was too good to be true. In that part its my mistake. But now I am a believer that car sales people DGAF about you and only about making money.They could have found a way to honor the offer that was made. But they chose not to.Do not be fooled by these people at the end of the day they will not keep their word, even for someone that was willing to put down a large down payment and drove 90 miles back and forth.

The workers know everything about cars and they have plenty of options to choose from.

I searched Yellow Pages for the correct phone number to their establishment but someone for to update their number. Other than that it was like any other Mazda dealer. No extras nothing special.

Horrible customer service, sales professionals dodge your calls and wont return them. I had to ask for copies of the contracts after i was ghosted for an hour after agreeing to the sale price, once they got my signature i was forgotten in the lobby and had to find someone to ask if i was good to leave, expecting me to 1. leave with no truck 2. leave with no money and 3, leave with absolutely no paperwork stating i was even there!Sold my truck to this dealer 2 weeks ago, they paid the truck off with my bank and had it for sale within days, yet i have still not been paid out! AV Mazda owes me over $2700.Very shady business practices here and feel like ive been scammed. Communication goes a long way in a situation like this.

Shady dealership, came in to test drive a miata for a purchase in a few months. Specifically stated i would not be purchasing that day. When i tried to leave they brought a manager in to berate me for wasting their time and try to pressure me into buying.Went back a few months later to get my miata I purchased at a diff more trustworthy dealer in San Diego and the AV Mazda tried to charge me double what the LA dealership charges for a media center update

Unethical, plain and simple. Anything they say, or do is simply a scam. If you or someone you know has been scammed out of your identity information by this company please contact me as I believe they may be making false promises in order to collect personal information for unknown purposes, and I am currently seeking legal assistance to obtain class action status against Antelope Valley Mazda for these deceptive business practices.I found a vehicle that I liked on their website while they were closed. I decided I wanted it, so I went through the checkout process and applied for financing. I was immediately approved by the bank. I was provided with the loan interest rate, term, payment amount, etc.. I was then asked obtain insurance for the vehicle and to make an appointment for the following day to pick it up, all of which I did.I received a call in the morning BEFORE the dealership opened, I asked that the financing be verified before I make the three hour drive to pick up the car. I was told that they would call me back in the next half hour, and they did not. Two hours pass, and I called them back to find the status of my new car.I was told that someone had come in and bought it that morning.Weird, since I had bought it the day before, obtained a loan, purchased insurance and made an appointment to pick up the vehicle, and spoke on the phone with the dealership before this other customer even showed up.Their excuse....This is how sales works. Its first come first serve, find another vehicle. It was MY FAULT for not being at the dealership the moment they opened.Given the suspicious nature of this chain of events, the low vehicle price tag, the personal information that was provided to them and to third parties on the pretense that I had been approved to purchase the vehicle, and then basically being told to F*off by two difference employees (Mario in sales, and Carol who is in financing) I feel that this is potentially at very least and unethical business practice at very least, and now that its done, I feel like I have just been scammed out of my identity, my credit score has taken a negative hit because of the multiple inquiries they made, and Im out of pocket for the insurance they told me to purchase.

I have used AV Mazda for maintenance on my CX-5 the last four years. Justin and the other service advisors have always been excellent. They have always been upfront about costs and have never pushed unnecessary services. The technicians work has alway been clean.This place deserves your business.

Fast service, in and out.

Great customer service, my man Paul Z., hooked me up with a great deal on a CX-9. Both the manager and the sales reps. were attentive and patient with us. Never pushed the car on me, instead helped me look for a lower priced car to price match.

Kind, generous and swift. Painless!!!1web search, 2days passing on good deals in Victorville, VanNuys...3rd my car pop up A.V.Mazda. collect down payment set appt.3/4hrs 🔑 hahah

Justin is awesome. I felt like he was honest and upfront. Never felt like I was being pressured to upgrade or purchase a service I didnt need. They were quick even though there was only one technician.

Great service, friendly sales associates. I went apply for a job, and I can see myself purchasing a mazda, if only for the cars looking incredibly sleek and visually dynamic. Aesthetics matter!

Justin took care of my Mazda Miata today. First Mazda service I have ever experienced. I been buying a Honda my whole life so I was looking for the same professional service. Justin met my expectations & then some. He was very professional & friendly. My daughter & I were very satisfied with our first experience. It’s people like Justin that make me want to come back. I can tell that Justin appreciates his job & how he represents the company. Thank you Justin! CG!

Just drove to AV Mazda 2.5 hours from San Diego to buy a car with a bank loan check. Alan the sales rep seemed nice enough however I told them I already had approved financing and did not want my credit pulled. They said it had to be pulled to which I replied that it did not and they cited the post 9/11 it had to pulled. One of the sales managers said it was because of the Patriot act, but the patriot act does not require car dealerships to pull credit. Then he said the OFAC which is the Office of Foreign Asset Controls frim the US Treasury Department. Which a check of the OFAC list would say if if a narcoterrorist and had sanctions. This check would be required if I was purchasing the car in cash. I then told the manager this and he then said it was a requirement because of the State of California. I told him to to provide the statue and he told me to look it up myself. Needless to say Ill be taking my pre-approved purchase to another place. STOP TELLING LIES.After reading your response Sir. Id like to point out a number of issues. Firstly, if there is a Federal statue that requires you to pull credit it would be as simple as posting the applicable US. Code title and section number. Secondly the OFAC is a matter of concern for the United States Treasury Department last I checked they were separate from the Department of Homeland Security. Third I was prepared to purchase your car with a certified bank check from the largest credit union in the country. And lastly that your own sales managers first said it was a requirement of the Patriot Act which is a lie. Secondly that it was because of the OFAC, which you do not need to pull credit for and lastly that is was an arbitrary California state law, which he did not know the name or codified number to. Your man is still a LIAR, and I purchased a very comparable car from a dealership in Irvine with out running my credit and the same pre-approved bank check I showed your man yesterday.

I love my car but today my experience with the service department here was one of the worst customer service experiences I’ve ever had. The young lady named Savanna is so rude to customers. They make you sit and wait right when you walk in, even when you have an appointment. So unfriendly! It was my first oil change and complimentary car wash. It took almost 5 hours. When we finally came in to pick my car up we were immediately told to sit and wait again! I’m sorry but we have things to do and I would never expect something simple to take so long. When we were finally able to sign paperwork my husband commented on the long wait and Savanna gave us a rude look. Not acceptable! No apologies no one there cares it’s awful! We were handed keys and we are like where is the car they are like over there 👉 Come on I read similar reviews from other people so that means you need to make some changes and start treating customers like you value their business!!

The service writer lied straight to my face.. Hope to never see this pore excise of an employee again.. Will never visit this dealer again

These guys dont give up! I went into refinance and came out with a new car. I had a really bad interest rate 17% on a Mazda 2 2014 through another dealer which shall not be named. I ended up with a 2017 Mazda 3 at. 4% interest rate and 85 dollars more a month on my car payment. Alvin Perry is a great man he loves helping people. I had a 500 dollar down payment and got way more then what I was expecting. I kept saying no and they kept asking for the chance to help me. I really didnt expect to drive away with the car I wanted and he made it happen. I have a coworker who just bought a van from this location. She recommended this location and I was not disappointed. I highly recommend going here and ask for Alvin. Give him the chance to help you!

Horrible service, I went to get a recall and for one there systems were down but for being like absolutely no one in the sales department and service department I was expecting better service. I asked if I could speak with the person working on my car like every other dealership allows you to do but the lady who is the service desk working told me that the person doesn’t speak to customer or answer questions so I said who can I speak with and she told me you can’t speak with anyone so looks like I’m not coming back for what I wanted to go to the dealership again for maybe I’ll just take it to my mechanic who will give me better service and answer my questions. I was also told they do 180 point inspections when my car is there and when I asked if it passed she told me we didn’t do one when she told me they will do one. So I just left. Maybe if you guys gave and have better customer service you guys would get more business

Bad attention. very little interest in selling. Total waste of time

Women and Veterans do not use this dealership. We made appt online and I drove three hours to get my aunt to the spot. THE DEALERSHIP was closed. The sales rep didn’t apologize for the experience and told us to go to the Ford dealership to coordinate a test drive. The man at Ford was snapping at her and I took her to Toyota. We shouldn’t have to beg to give them business esp during the pandemic!!! US VETERAN

We have purchased 2 used vehicles from AV Mazda now. Great experience both times. Special thanks to Aaron, he was honest, easy to deal with, and not your typical pushy car salesman.

One of the best experiences Ive had going into this dealer. My sales rep Chad was very knowledgeable and helpful. The guys in finance were also helpful. It was hard for me to decide which car to get but they helped me narrow it down. HOWEVER after i left the lot with my car i noticed the brakes were making a noise as if the sensors were hitting. i took it in and they said my brakes were fine. that was not the case though. i took my car to a mechanic only to find out the pads are worn and rotors had hot spots. they refused to take responsibility of this certified used car and will not change these parts out. they sold me a car with bad rotors and bad brakes. very disappointing! no wonder why they are so good at taking your money and shaking your hand. i will not come back here again.

The service dept is run by a really likable person so I like going in there but last time something very strange and uncomfortable and inappropriate was done while I was relaxing waiting. Some salesman came in and targeted me in the service area. He started talking to me which I hate just in general but then he wanted to try to sell me a new car! I was just getting maintenance done and was so tired.

I had a great experience. Very helpful service and supportive of me being a first time buyer. They were honest about the best purchase for me and helped me pick and choose the things I needed to help cover my car. Carol O’Connor helped me by reaching out and discussing my best options. Thank you, Carol!

I went in to get some water tubes for a 1990 Miata. After arriving Brandon ( the gentleman I ordered the parts from) helped me out and when I explained that one part was incorrect we worked together to find the part I needed and he is able to get it in tomorrow 8/15/19. Very kind and patient worker and its moments like these that make me consider engaging in the future for services on my car or a future car purchase. Thanks for all the help and patience.

John GHARTEY at Mazda was Great and the Team was too 🙏🙏💯💯 this why you need to be here when ready to make a move on your new Ride👍😉 period.So happy at sale professional John Ghartey thanks

I purchased several vehicles in the past years from this dealership and have always gotten the best deals. Walked in today and again couldn’t pass a great deal. Everyone is very professional and recognized me from previous purchases. I highly recommend this dealership and 2 huge thumbs up to Chad Davis who worked very hard in getting me to drive off this lot with a huge smile. I will definitely be back.

Alvin is you man! I purchased a vehicle from them about a week ago. Alvin was communicative and came with clear answers to my questions. The car he sold me has no issues at all. Although it was a high mileage used car they were able to provide me 6 months warranty on it. If youre shopping for a used car, you can make sure they are honest with you from the first contact until the last goodbye.Thank you Alvin for the great car Im driving. Im really very happy with it and hoping to keep it for years.

Dealing with Carol OConnor was a very pleasant t experience. She was professional, persistent, courteous and follows up each step of the way until the transaction was completed. Excellent customer service.

They have cool cars

My experience with this branch is horribleI leased a car from them and they arranged to deliver the car to my house just to get the deal done. So i got the car that day but my car’s second key was missingI called, emailed and texted the salesperson as well as the manager like thousand times to try to arrange to get my second and they haven’t responded to any of my trialsThey said they are gonna mail to you 2 weeks ago and i still haven’t received itSo once the deal is done,they won’t help you anymore!I STILL NEED TO FIND WHERE AND WHENMY KEYS WERE MAILED???!!When there are a lot of those unsatisfactory reviews, the management have to do something about it

Terrible service, very unprofessional! Kristen, has good customer service and common sense. If youre on the market for a used vehicle try Enterprises Car Sales...they run your credit once they know which vehicle youre looking at & they care about you having a great car buying experience. Interest rates might be a little high, very easy going and pleasant compared to this place.

Service department employee was just simply rude. I had a 10:30 appointment. I came in at 10:07 she took 10 minutes to ask me for help while she wipe off the coffee area. After waiting she actually started to work on my request. I was told before hand that the appointment would be 1 hour to 1 hour and 15 minutes. She stated that it would be longer close to 2 1/2. I waited for over a hour and notice my car was not even move. When I ask Savanna she said well your appointment wasn’t till 10:45. I corrected her and said it was 10:30 and I arrived 20 minutes early. Let’s just say I left and will not be coming back because of the rude customer service.

We bought a 2016 Honda Accord from here and the whole experience was great! Our salesman Jeremy Coslin was very friendly, as well as the rest of the staff we dealt with, straight forward, and honest. He didn’t put any pressure on us to buy like most dealers we have dealt with. He told us the facts and let us make the decision. If you have the opportunity to buy from them I’m sure it will be a great experience for you also!

I originally came in for service on my previously owned RX8 until finding out I had some serious engine issues. Our salesman was Chad Davis . He answered all of our questions and got the price my wife & I needed to be at. I highly recommend Chad if your looking to buy a new car. Go see Chad. He is honest and will get you all the discounts he can. We love our new CX5. Thanks AV Mazda & Chad!!!!!

We had an excellent experience! We worked with henry and the customer service was exceptional. Not only did they work with our tough credit, but Henry drove 2 hours to deliver us the car. Would recommend this dealership and Henry to anyone!

I purchased my Miata from AV Mazda last week and I had a great experience. I was approached promptly and politely. A very experienced and knowledgeable salesperson named Alvin helped me with all of questions and concerns. I was referred by my friend and Im glad that I went. I will definitely refer my friends and family. Thank You for making my buying experience easy.

I had shopped around many dealers online to look for a decent deal on a 2019 CX-5 NEW (purchased Feb 2020), as they were trying to sell these models. I stumbled across AV Mazda and a new CX-5 on the lot that had all the packages I was looking for. I first began engaging with Edwin, who was very responsive with everything-- which I did appreciate. We worked out all the numbers and then came into the dealership to pick up our car. Upon arrival, the power liftgate would not open. The dealer advised us that we can take it to ANY Mazda to have the issue repairs since it is under warranty and their master tech was not in. Okay, that is a pain, but it is what it is. We drove over an hour for this vehicle and had a different Mazda down the street from us.We then get into financing with Ashley (her office was out of the Ford dealership since they work together). She was initially nice and friendly. Then came the time to sell the maintenance package, the warranty, and the GAP. I kindly declined and said we did not need those. She then said again the importance of GAP and the warranty because you never know. I said I previously worked in finance and know the up-sell and profit off of these packages so I would like to pass. She then threw in a snide remark of hmmm, maybe that is why you are not in finance anymore. I wrapped up the paperwork and got out of there.Called the local Mazda dealership and they advised it had to go back to AV Mazda for the liftgate because it is a specific dealer issue because they did not properly remove the alarm. So back we go, one hour each way, to fix this issue. The service side was super nice and helped fix the issue promptly. +1 star for the service side. However, I would not return to this dealer again.SIDE NOTE: My brand new CX-5 had the transmission replaced due to failure, but it was covered under warrantly luckily. It only has 1,713 miles on it.

Awesome service, had one of the best buying experiences here. It was easy to deal with them and even over email and text to get details done. Carol OConnor was awesome really made the process so much smoother and easy. She answered all my questions and help with all my requests. Would buy from them again for sure.

Henry Cruz was our Salesman. He provided great service from the start. He offered to go above and beyond service I was accustomed to in buying a car to help make the process easier for me. I felt comfortable working with him. I appreciated his patience, humor, and responsivenesswhether by text or phone during the whole process. Thank you Henry!

Was really interested in a Mazda 6 GT, but had to walk away. My wallet isnt ready for a new car yet. But the staff was very friendly and knowledgeable. Erin was my salesmen who took me on a test drive, and I would recommend speaking to him if you want a great experience. Manny, the manager, was good as well. Think about this dealership if you want a Mazda!

I was interested in a dodge challenger that i found on the USAA app and requested the info on it and was almost immediately contacted by Carol OConnor. After describing my situation to her about my poor credit she still encouraged me to come and said that they would do their best to work with me so i put my faith into her confidence and i was not disappointed at all. I was greeted by John Ghartey on the lot and he was very friendly then walked me over to the car and showed me all of the specs and features and overall, him, the desk manager and the financial manager Brenton made me feel very welcomed and they were very professional and down to earth people! Again thank you guys so much for the amazing deal and experience.

We are buying a car right now. Henry and Frankie were super awesome!!! They stayed late for us, didn’t rush us and explained everything thoroughly. When we need to get another car we will for sure come here!

Great service. Brought my Mazda 3 in for maintenance, they got me in and out quickly. Nice staff, comfortable waiting area. Definitely recommended.

Justin in the service department Is awesome. They take great care of my vehicle!

Super friendly staff. Carol oConnor set me up with a great salesman who helped me get my new Subaru that Ive been wanting for forever! Best dealership experience Ive had yet. I would definitely return when its time for a new car!

I walked onto the lot, considering the purchase of a Mazda3 or a Mazda6. I have a vehicle that I really enjoy, but unfortunately, it must be bought back by the manufacturer in the coming month.I walked onto the lot and was immediately met by a very courteous and helpful salesman, I explained that I was not a buyer today, but that Id like to see and possibly test drive a couple of the cars. Absolutely no problem was the reply. In total, I spent nearly 2 hours at the dealership, going over the features and comparing the two models, and test driving three of them. I then met with the sales manager briefly, and was impressed with his approachability and friendliness as well.I was then escorted to the Ford dealer (same dealership) next door, to test drive a model that I had an interest in there. While they didnt have was I was looking for in stock, they were happy to do it.AV Mazda has my business, if, when the time comes, a Mazda is what I end up choosing (and at this point, thats exactly how it looks) Subsequent visits to other dealerships have shown me the value of a dealership that operates the way AV Mazda does!

Lazy staff, walked around and wasn’t helped by anyone

I had a great experience buying my new Mazda3. I had already negotiated the price with Carol over the phone, and went in yesterday to check out the car and finalize the deal. Alvin was very knowledgeable about the car and took the time to show me all the features. No hassling and a very smooth process. Thank you, Carol and Alvin!

Walked in and was helped by the amazing Alvin Perry. Ive been to several dealerships and have never met anyone more knowledgeable than Alvin. No matter the question, he had an informative answer. He answers the questions while educating simultaneously. In fact, the entire staff at AV Mazda was amazing. I didnt think I would get a deal but they worked some magic and got me into a brand new 2016 Mazda3 with a low interest rate. Im sending everyone to see Alvin.

Had a great experience at AV Mazda. They were very patient and worked with me. Go see Chad, hes a very caring salesmen and hell take care of you. I love my Mazda 3!

Leased a 2015 Mazda 3 Sport today (3-25-15). Ramon and Bob were VERY patient, professional, courteous and helpful. I ended up with the car I wanted at a better price, interest rate, and monthly payment than I expected. Thank you, Bob and Ramon, for making the process so pain free and enjoyable!

Henry was great. Made me feel comfortable. He talked to me like I was a friend, not like a typical salesman. Overall great experience.

Had an amazing car buying experience at this dealership. Frankie, Manny, and Edwin were amazing, very professional and knowledgeable. We will be a repeat customer for the years to come! We are so happy with our car!!!

Excellent experience. Happy with my new Honda CRV!!! Carol OConnor was a joy to work with from the minute I called to the end - when I finally decided on this car, and purchased it. She got me pre-qualified and made the whole process go smooth. Im so appreciative to her help and everyone on the finance team for getting me a great APR. Heres to safe driving and smiles.

I had a wonderful time working with Henry Cruz. He got me situated with my car. Very grateful. Good guy!!

Repost: There were issues with the website having the wrong numbers listed and a problem with the appointment request form not being submitted to the shop. Laura did everything she could to make things right and I walked away much happier. They went over the issues I was having so that they could be addressed so other customers would not have the same issues. Thank you Laura for making things better.Customer service in the service department has been the biggest headache. I used the tool on their website to make an appointment. Called to confirm, and was told they dont have an online tool to make appointments. Had a rental car while it was in the shop and had to extend that being that there was no actual appointment made. I would say maybe 20% of the time I tried to call, I would get transferred and no one ever answered. Once I finally talked to the service department to try and get my part in earlier than them, they completely cancelled my order because they didnt actually listen to what I was saying. I had to pay an overnight fee so that I didnt have to extend the rental car again because the part wasnt going to come in for 4 days. They didnt try to do anything to make my experience better, did not even apologize for making the mistake on the website or cancelling the part. Avoid working with the service department if you can.

Alvin and AVMazda made buying my new car a great experience. They worked with my very busy schedule over a number of days to get a great deal. I appreciate working with me through a number of visits and texts to get the deal done.

We bought a Mazda6 Grand Touring three months ago, and it is already had wheel bearing and transmission problems. This is very unreasonable, as we bought a Mazda knowing that the brand was reliable but turns out that it is a complete piece of trash. Already the third or fourth time taking it into service, however they were not able to fix it. The Services Manager, Justin was completely unhelpful stating that, Its a machine and machines break, This is not even on the lines of prompt and friendly customer service as AV Mazda states on their website. They sold us a broken car and they wont service it properly or give us a replacement. Very frustrating and rude dealership.

I came in 2 weeks ago to AVMazda just to look at Mazdas. I was approached in a non threatening manner by Alvin Perry. As I asked him questions he seemed to have all the answers and not like he was trying to make them up like other sales people at other Mazda dealers. I only purchased it of how Alvin and Manny treated me, they made me feel like i was part of their family. i will definitely buy from them again on my next purchase. 2 thumbs up.

Excellent customer service! Sales rep Ivan did a great job explaining everything in detail. Also, Brian the sales manager did great at working with me to close the deal. I highly recommend doing business with av mazada.

Never would I have imagined that I would be driving a Mazda, but after test driving and working with the great staff I fell in love. Henry Cruz was a great salesmen and worked with my credit and gave us a great deal. Defiantly would reccomend AV Mazda to anyone, great dealership and great cars

I just purchased my new Ford. My salesman Chad Davis was kind and understanding. He took the time to answer my questions and show me around the car. He listened to my needs and I feel he guided me in the direction I needed to go. I appreciate that. He is very knowledgeable about the products and honest in his sales tactics. I didnt feel pressured in my decision either. I would recommend this dealership to anyone interested and ask for Chad Davis.Finance was very quick and everyone in the finance process made this an easy transaction. Frankie did great work for me and my payment was where he told me it would. Grant in finance was professional and efficientT and answered and all my questions. Thankyou both for a pleasant experience.

Ive had good experiences at this service center. Savannah is the nicest and a pleasure to deal with.

Andrew Hills our salesman was very helpful in finding the car we wanted. the Manager was also a big help negotiating the price we were looking for. Overall we drove out with a car the was practically brand new for a price we wouldnt have been able to find somewhere else. Definitely recommend.

It was the worst customer service that I have ever seen. I spent 5 hours there and the salesman didn’t even have the right price to give us. I don’t recommend this place at all. The manager is very rude and he didn’t even apologize from us. Awful place, please don’t spend your time there.

Well this is my two start, I was selling my car and a person named Carol O’connor was texting me that they want to buy my car and offer me that she dealer can beat any offer but I told her dont want to drive two hours just for nothing and Carols told me bring the offer and we can work, so short history, drove to the dealer for a lower offer, never meet her and she didn’t respond to my text after I told her I drove for nothing and Carol O’connor never respond to me, she make me wasting my time drove to Palmdale almost 4 hours

Chad was a great salesman, very knowledgeable and friendly. No high pressure, let us take our time. I would recommend this dealership to anyone.

I recently purchased a 2011 Subaru WRX from here. After purchasing the vehicle, Subaru service records showed previous subframe damage from the owner who traded in the vehicle. After learning about this I brought the car back in to the Mazda dealership to inform them of the damage. After meeting with Doug the general manager, they offered to cancel the contract and take back the vehicle. I have to give it to the sales team and the GM for their honesty and working with me regarding this issue.

Just purchased a 2015 certified pre-owned Mazda 3 I sport from Antelope Valley Mazda. Picked the one I was interested in over the internet. Carol O’Connor confirmed the price, had it pulled out and ready for test drive. Edwin Sosa was ready for us to take us for the test drive and facilitate the purchase. Needless to say this was absolutely the least painful process to buy a car I had ever experienced. In and out in 2 hours! Thank you Carol and Edwin!

Service at AV mazda was awful. I went in yesterday 6/31/2019 to see and test drive the CX-5 touring after the great reviews the car had online. However it took the salesman over 10 minutes to approach my family and I. When he did, he had no joy and honestly no real intention to sell me a car. When I asked him the difference between the sport and touring model he had to look at the chart on the car. Additionally, he was so quiet that myself and my family had to pry questions out of him. When we went on the test drive he did not speak about any features, did not even know how many air bags were in the car. In addition, when we came back from the test drive, I asked to see the grand touring edition because I was unimpressed with the touring. He stated he was going to pull the car around but on the way he stopped by to speak to another customer for about 10 minutes which left us feeling unattended. Also the grandtouring had to get a cable jump and was not turning on. For such an empty dealership I would have expected excellent service. As a courteous customer I shook his hand at the end and he could care less. Really disappointed, so disappointed that I cant remember his name just that he was wearing glasses and had a beard. Really disappointed, Ill stick with Chevy.

My daughters salesman Henton Stinson was extremely helpful and nice. Prior to purchase or test drive he checked to see if she would even qualify to purchase a car. He didnt want to waste her time or mine. He made sure he told her the facts about the car we looked at and entertained us with candy and conversation while we waited for approval.

My mother was getting a new car for my niece and we were looking for a Mazda 6. We had been dealing with another dealer who was not that responsive and seemed disrespectful in our estimation. Carol at AV Mazda answered my phone call and from the moment I spoke to her, she went above and beyond our expectations. She called us right back, was friendly, helpful, professional, efficient, found us a great deal, made herself available, called us and texted us back and even offered to deliver the car to us. She just made buying a car a joyful experience, something that it should be, especially when you’re spending a considerable amount of money. But beyond that it’s normally a stressful experience, wondering if you’re being taken advantage of, etc. and some dealers seem to play games. There was none of that. We would not hesitate to buy another car from Carol and this dealership in the future.

Henry was very professional handling us as his customers, he was so knowledgeable when it came to informing us about the particular vehicle that we were purchasing. I would definitely recommend this dealership, but make sure to go see Henry!

Henton Stinson is amazing!! We went in to look at a car and he made sure that I would be approved before having me look at it because he didnt want to get me excited about nothing. While we were waiting to get approved he gave us some candy he had in his office and we all just talked. The day after I bought my car he called me just to make sure everything was okay with it. He is the best salesman Ive ever seen.

Best Customer Service, was greeted by Henry Cruz. He was very polite and respectful of our time and had so much vehicle knowledge and am satisfied with the service. Highly recommend!!

Went in to browse the lot for used CX-5s and Jeremy was super helpful and professional throughout the entire process. Very friendly staff and overall good experience

Worst customer service I have ever seenI took my RX-8 in for a check up and had to come and take it somewhere else because it took 2 days and my car was still where I left itNever coming back or buying a car here again. Not to mention they were rude when I was asking about my car and dont like to pick up their phones. I had to call ten plus times just to get someone to answer

They always provided me with the best customer service and would go above and beyond while servicing my CX-3

Really friendly and helpful customer service. I absolutely highly recommend Douglas and Roger. They both really do help out their clients.

They are very reliable business people husband and wife team that gets the job done.

Edwin provided great customer service along with all the crew that made the car buying experience very easy. Thanks guys!

Found the exact truck I was looking for online. Contacted the dealership and was greeted by Carol OConnor. She was very timely with her responses and provided the exact details I needed before making the trip to Lancaster. Because of a timing issue on my part, the deal was arranged by Henton Stenton. The truck was pulled up to the front, ready for a test drive. Henton was very pleasant and professional throughout the process. I left there with a clean truck and a full tank. I was well treated and a couple days later, still feel like I got a great deal.

The dealership was helpful and quick to help set me up with a car that worked for me. Everyone was nice, and seemed very genuine

My service department visit for an oil change was pleasant. They were able to quickly take care of me.

Great group of people. Tim the desk manager is a1. The sales rep Alvin was very knowledgeable about the product.

Oscar Cruz was my salesman and he has great follow up and took care of me! Very nice guy to work with

Service members were polite and professional...it was a little cold in the waiting room.