Good customer service by Mario and Roland. I do not like the fact that they do not give you the final price until you pay for the tires, but they honor the price that they quoted me. I asked them to put it on paper. Good deal on the Buy 4 tires get one free, with free installation. The store is closing and everything is 40% off right now Sep.18.21.

Great prices! Store was bought by another store. 50% off! Hurry before they sell out!

This pep boys service center has seen all of my cars. They are helpful, knowledgeable, and honest. Roland is awesome. Couldnt ask for more.

They always been good to me I love Pep Boys thats who always go to email the expensive but theyre the best

Always take my vehicles here for service. Staff is knowledgeable and the turnaround time is great.

The manager was very helpful.Customer service was the best

Place is converting to Advanced Auto and they arent restocking ANYTHING!!! Dont waste your time!

Didnt do inspection right the first time, ac freon leaked out when I was told of no leaks. Lost original screw to cover of Engine and lied and said its the original one. They put the original one on the radiator and I found it and replaced the original one myself.

I have a two door Jeep Wrangler with 37” tires. They were willing to lift my Jeep to do an oil change but claimed they couldn’t lift it and turn stock lug nuts to do a simple wheel rotation. It would have been a 15 minute job and the easiest money for them to make all day.

I would not recommend this place to get your car done I had to go to a more reliable mechanic because there advertisements were false.

The place was clean and well organized. Only problem was they only had one person doing the parts and checking people out. Myself and a few others waited over 20mins just to get checked out due to this. Other then that the person was friendly and fast.

In and out in ~1hr, changed tires and wipers. Did ask for a fluid top off as well but they might not have had time for that. Would go back

They are going out of business so nothing to report.

They are being bought out. Sale going on to clear the store.

Parts department are very rude. No patience.

Really good Auto parts store. Prices are very competitive

Awesome. Go online. Get best parts price, print it, pay in store. Good thing i printed it. They honored online 20% discount

I want to thank the team on pep boys who took the time to fix my flat at a inconvenient time, I just dont know how to thank them enough they were close to closing and took the time to help a senior and with health conditions as well I got home safely again thank you. Ms. Dunsmore

Came here to get my tire patched, employees had me wait in the service area for 10 minutes while they would just walk by and stare without saying anything. Once they FINALLY got to me they told me it would be a 2 hour wait for a tire patch lol. Went to America’s tire depot, it was free and they got started on it as soon as I got there

They werent very helpful here at all & it seemed like that was because I wasnt buying anything... only bcuz they didnt have what I needed?

Awesome always has great clearance items

I had my battery mess up on me last night so I needed to get a new one today and I was able to get it done they had a nice sitting area I just watched things on my phone while waiting and thankful that it got done today the employees that I encountered were very courteous

Decent best when sales are verified if not most items are expensive then most auto parts stores. GOOD Quality products

Good place large selection

Helpful service and parts folks. Got me in and out even when they were pretty busy. Bought from them before for projects. Good store. One of the best in the AV.

Everything I come here I see something cool outside

Made an appointment for 11 am, got here 10 min early, technician told me that it was going to take around 1 hour, came back 1 hour and 20 min later, car still on same spot.Whats the point to make an appointment???My first and last time in this place.

Ii calll to make sure that they are able to work on my car i was told yes drove there check engine light on. I got there the same person that help on the phone is help me now . Now im being told that they do not carry.so they could not work on car as i drove away my car my car broke down .

Jennie is the best. Great customer service.

Called them for towing which was advertised as fast and reliable. I wait an hour and a half in the cold only to receive a call from a number in Tennessee telling me they are “still working on my case.” Called another towing service and they immediately dispatched a driver to my location. Should also note that while calling initially I was left on hold for 20 minutes, then about an hour in I tried to call back and was left on hold for another 30 minutes and never got through before being contacted by the Tennessee number. I’d recommend using any other towing service besides this one.

Service is spotty, I guess the employees dont get taught to smile and be helpful. Its as if they are doing you a favor by buying there. Manager lacks customer service skills.

Friendly service, very helpful

Ive been having my 2003 Ford F150 serviced here for years. Your service manager has always been pleasant and honest. But on this visit I only purchased a oil cap. The parts department representative was also pleasant and knowledgeable.

I came in with a friend. And it took longer than it should have. I could go on but Id rather just say, have a good day, and be on my way.

I go here for fleet vehicle services as I work for a large security company. Customer service here is great. They told me it would be about 45 minutes for my oil change and it was done in 30. Fast excellent service.

Good for just about anything

Showed up, said Jane Doe, battery install, 9am. Was asked if I needed to set an appointment, then if I needed to make a purchase and finally what are you here for. 3x strike out. Only Nissan in lot, tech uses panic alarm to find vehicle out of 5 vehicles. Tech asks for assistance twice, drops nuts in grille... Finally when just wanting my receipt and keys since this was an online purchase as evident with my printed confirmation from the beginning, I was told the balance 2x and told they need my credit card to cash out purchase. Asked for a manager, he pushed 1(one) button and out comes my receipt. He still tried to so for card. I point out the balance is 0 (zero), grabbed my keys and receipt and left. If you like incompetence, by all means go here. As for my family... NEVER AGAIN!

If I could give them a 0 star I would. Absolutely terrible. Went here 3 different times and was there no less than 2 hours each visit due to them either losing the parts I ordered or miscommunication among the staff. I suggest nobody goes here.

Always have what I need in stock and very reasonable prices

Roland and jared always take cares of terror customers and do a great job with our fleet vehicles 5 stars for them Pepboys of Lancaster

Helpful personnel and had what i needed. A bit pricey. Amazon had it cheap. But i needed the parts right away

Had to get my tires changed, as well as my brakes. Service team is extremely professional and very kind. I was in and out like that! Small things like that really can make your day a lot better. Especially when you’re having a rough day.

Didnt have tires in stock reminds me why I stopped going there

Larry, in the auto dept. was very pleasant & helpful with car wipers went beyond & put them on for me. Also checked to see the size of wipers on my car. I will return to Pep Boys for future purchases.

I ask if they could help my Change the battery and the respond was the tech is working on tires now and you know how techs are said the manager of the service department on the other hand the sales manager agree with the other manager which who help OK but if I would like to make an appointment for the next day maybe around 10 in the morning that would gladly help me instead I had to go back home to get one tool to be able to change my girlfriends battery.....ten minutes for the Manger to help my was too much for him to help if been on the other side of the table n I know helping a customer makes better business for the store... making a judgment call can make a difference

Employee quit even tell me the parts are needed for my car ran it is old but long time ago you use just go there and get parts that little to no knowledge on cars

They pretty much have parts for your ride.

Good for parts...they have it!

Poor customer service and they rip you off. Brought my car in for a diagnostic $100 BC it wouldnt start. They informed me it was my alternator and itll be a little over$400 for that. I paid for this and 3 days later my car stops while driving again the same exact way it did the first time. So I bring my car back to them and now they dont know what it is????? They told me to send it to a Toyota dealer. No! It sound like yall didnt know what the problem was in the first place and Im out$500 for nothing😤. Did I not pay$100 for a diagnostic?So I ask for at least a refund for the part and the guy flat out says no. No apology no one trying to comfort or help they dont care. They had oh well attitudes. They dont value their customers and they are over priced. You can find better elsewhere.

My hot rod and I love this store. For starters the people who work there are very helpful they didnt mind researching stuff for me when I was looking for the right part for my hot rod. They also gave me a good deal on the part. Theres a large selection of parts in the store including high performance and racing. But I also took my everyday Toyota pickup truck to them for a smog and they also did a very good job. I have no complaints, and I am a picky person. Last but not least they even tested my battery and didnt charge me for it even though they should have. All in all I give them a 5 star out of 5

It was great. The clerk was very helpful in finding what I needed.

Great oil change service although I was charged $34.00 more than quoted. The Manager said they would refund it but it hasn’t occurred yet??

Jarred and David helped me out when I was in a bind, thanks again you guys are awesome. Was in and out on a Sunday afternoon in less than 30 minutes!

Fast friendly service and had exactly what I needed.

Great Staff. Always Positive and Helpful. Good Selection of Parts and Accessories.

Came here to pick up a part. And was told that the retail side isnt open till 10. No where does it say that.

Roland was very helpful and friendly. His excellent customer service made my latest service appointment a very positive experience.

Very disappointed, some of my friends always tell me to go only to AutoZone for parts and services and with reason. To my fortune I came across a flat tire and all tire service shops are closed on Sunday. I was happy that only PepBoys was open maybe give it a go for a change. took it in and At first I was told it would take 3 hours before being helped, in a manner where it felt like I wasnt gonna be able to fix my problem at this location. I was able to have the service clerk at least check the tire to see if it would be fixable and maybe leave it to get it fixed, sure enough the moment I pulled the tire out and without hesitation the service clerk automatically said NO, it was not fixable. A nail so small that it took me a few mins to find, the clerk saw in seconds and from a distance. Ill give him props for the good eye. The day after, I Went into a real tire shop and was able to have someone actually look at it more in detail vs getting a straight no. I understand that it must be hard to be really busy on a Sunday. But given that it is the only service shop open on a Sunday, I figured they would be more professional vs just easily turning customers away, managed to turn away from buying a full set of tires. Bad service overall, for anyone considering PepBoys, dont go when they are busy, youll get the cold shoulder and bad service in general, i will follow my friends advise and stay away from PepBoys. They are no good even as a last resort.

I called to find out if they do work on minivans and how much to replace a oil pan gasket. Dan told me $156. So I came in Sunday morning before 9 am and waited in line to get repairs. Found out it was going to cost me $311. I was upset because I found out then that the $156 was only the part. On top of that, they didnt even have the part. Needless to say, I wont be doing be doing business with them ever.

Great work and customer service. Roland is a really friendly guy. I will continue to bring my car here.

Great experience with service department. Service manager went out of his way order part I needed and matched price. I arrived, part was there, they installed, I left a satisfied customer.

Had a radiator job done by them. They said they pressure tested the system and the radiator was bad and caused the the thermostat to malfunction. NOT TRUE, if they would have checked their work they would have seen i still had a coolant leak under the thermostat. It ended up being a coolant line that runs under the intake manifold. If they did a leak test and made sure the work was done correctly i could have saved myself time and money. I do not recommend for services

Too bad they werent more helpful yesterday as I was closeby and having car trouble. I called to see if they could put in some steering fluid as that was one of the messages. No, they couldnt be bothered. Turns out I needed a new battery which Im sure they probably had in the store. Instead, I end up spending half the new battery money for a tow home. Wont by the battery there now!

Stay away from this horrible customer service. I understand this store closes at 8. I pulled up at 7:59 and just needed to find a quick break light. As I was about to pull out of my van, I saw the manager come sprinting to the door and locked them. I would of understood if she said, Im sorry. We are closed and registers are locked up. I would of been happy if she just pointed out another service store. But no, she had a smile on her face and didnt care. Never coming here again. Autozone or Napa Auto Parts has better service then this

The folks here are helpful. I dont know jack about what Im looking for and they always help me out without making me feel like an idiot.

James, Roland - you just dont get any better customer service. Been coming here for years because they know what they are doing! Anytime a glitch, they fixed. Anyone who expects Perfection from another human being is a moron. This is why I like these guys overseeing the mechanics so good.

Good service and good work

Store was opened. Not enough staff. Manager/supervisor was in a bad mood. Only one mechanic on site. Very slow to do their job.

Syd helped me out greatly. I had ordered the wrong part for my car online. He helped me find the right part and gave me the online discount! I am so pleased with the service that I have received from pepboys.

Great service, they have just about everything you need from a basic parts store.

Ive had good experiences with other Pep Boys stores in the past but this one is just bad.I came in to get a TPMS sensor replaced because the light went on but the associate at the service desk was giving me a hard time. He was telling me I should just wait until they all need to be replaced. Finally, he got out his equipment and found out which sensor was low then wrote my car up.After waiting for hours, I was told the sensor was replaced but they couldnt get the warning light to go off. I responded that this has happened before and they need to reset the whole computer.They refused and told me the light will go off after driving on it for a while.Well, the light never went off. I came back a half week later and they said theyd try again. I repeated that the whole computer needs to be reset. They said they couldnt do that because their lead mechanic was out and they couldnt turn their computer on.So I came back when the lead mechanic returned. But the service associate still wouldnt reset the computer. He said its because they used an aftermarket part and theyre going to order one from the dealer and theyd call me when its in. Its been over a week later and I still havent heard anything.

Worse pepboys anywhere any time i go for service it takes hours he always tells you his busy any time i go to the one in Palmdale and Santa clarita they help me right away

Very helpful. Went in and got an ATV battery, got help right away, and checked out by the same person. Quick service and very helpful!

They have used their game recently. The have lots of name brands actually in stock. Their warehouse is close by so even if its not at the store, it wont take them long to get it. The service was good. This is my new parts store.

Good service. I went in to get my tires aligned and they didnt need it. No charge.

This place is horrible!!!! We were out and about today and were told that one of our tires was near flat so being across the street from Pep Boys we drove in and worker looked at our tire and told us the side of the tire was very worn and had to be replaced. My husband told the man that there was plenty of tread and another man walked over and said oh, the side is worn, that tire is no good!. They said it would cost $116 for a new one. They did not offer to even take a closer look, to see if maybe there was another problem with it. My husband said that is a lot, dont you think?? They had nothing to say and did not offer to even put air in it! We left and got air in it and went to Tonys tire and got it fixed for only $10! It had a nail. The side was checked and was fine.

Either the service counter man dislikes intelligent women or he just can not do his job. Thanks for the outrageous charge on the brakes on my Pontiac Bonneville SE . I mean over $600.00 and he tries to tell me he gave me a discount, Lol.

Be SMART dont get your vehicle repaired at any place like Pep Boys . You will and guarantee you will spend more money for vehicle repaires than the normal price. Go to a regular Mechanic that has his own shop.

Bought tires online and scheduled installation for the next day. Showed up and they were friendly and did a great job

Bad service, service manager Roland would rather stare at random ladies in the store than help customers.Dont bring your car here for repairs. I had a fully serviced AC in September before moving and a simple cleaning turned into them claiming that it needs $1500 in repairs.Took it to another place in AV and it was fixed for $300 to recharge and fix a hose. 100% Pep Boys trying to change for work that wasnt required.Pep Boys did reach out with an automated reply because of the bad review. I have no reason to do business with them again, and I made sure to talk to fleet services so they wont recommend drivers to use Pep Boys again.

Worst service...i set up at appointment at 7 pm in their website when i came early...i was refused. The retail manager told i cannot force them to perform service. Whats the used of appointment service in their website if this store will not able to perform...what if something happened to my car because service was not performed. If there is negative star i will...a matter of common sense here. I will terminate the customer service. Roland never answered my call...this is ridiculous manager. OMG...i received an email that i couldnt make it. This people are crazy, i was refused of service. This is the 3rd time...

They really didnt have what I need it but I receive excellent health and found something that works just as good or maybe better

Great employees who will tell you all you will need to know about the parts you need

This place is crap, absolutely crap. DO NOT TAKE YOUR CAR HERE TO SMOG. I took my car in for a smog test and the mechanics unplugged my oxygen sensor to fail my test which was estimated at 40 dollars they told me to do a review since it failed it would be 150$ more. I declined and went to a smog center and my car passed with flying colors, they even checked my sensors before running tests and plugged everything back in. GO TO THE SMOG CENTER ON SIERRA AND K.

I experienced disappointingly poor customer service here. I set up an online appointment for an oil change and break service in the morning, and even received a text message confirmation. I show up for my appointment, and they had no idea. I was told Id have to wait at least an hour to be seen, and they wouldnt even get to the car service today. It was only 2:00. Im shocked that a large franchise like Pep Boys cant do business in the 21st century in a way that even pizza take-out restaurants can.

Well stocked on car parts, my fleet Vehicle gets good service all the time.

The employees are always ready to help. Ive never had a problem with their oil change service either.

Had exactly what we were looking for different price than what was online but they honored it after we searched to find it again.

Excellent customer sevice from Jarred. The boys fulfilled all my automotive needs..

I needed a new battery for my Toyota Camry. Scheduled an appointment online was not in thier system when I got there. Waited 20 minutes before anyone got to my car. Thier website said free battery installation but all of the hidden charges are where they sneak in charges so not free at all. I ended up paying over $200 for a middle ranged battery. Never paid so much for one. I wont be back.

A little cluttered in the store and browsing through aisles, but overall clean. The service staff are helpful and straight to the point.

Great service! Can be a bit pricey depending on what you are purchasing.

Great customer service and a fair price, I had a good experience here.

Always good service, employees seem to have knowledge

Got my keys copied here which was great but the prices are going up and quality’s going down!

When you find a customer service person they are great but more then half of the time you can be in the store and the dont even Acknowledging you

Friendly people. Work is outstanding

Very helpful and fair price

If you like cheap china stuff

Avoid Avoid horrible customer service nothing but attitude no help whatsoever need to clean house. Sarge does not recommend 😡👎