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Boot Barn
43517 13th St W, Lancaster, CA 93534, United States
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Boot Barn
Comments
El
Review №1

Super nice staff, & a pretty good selection! Wish there were a few more more plain styles of boots but still pretty great. Really liked the jeans and button ups. Cute clothes for women too!

Da
Review №2

Its ok here Not like it used to be But what is really Never crowded easy in an out Parking . The parking Lot is Big enough an close to the store No matter where you Park ..

jo
Review №3

Boot barn is a pretty good place, they have a variety of different types of boots, from work boots to cowboy boots to even boots that you would wear on a Friday while you out smoking a joint and getting a nice barbeque going with the fam. Down below are some images of the Boots Ive gotten here before. I highly recommend this store.

Wa
Review №4

Great place great customer service. Were low on most thing i wanted but other than that great place

Me
Review №5

The young lady that helped me at the register is the best that I gave encountered at this shop. Im sorry I am didnt get her name but the receipt says Megan was the salesperson. I bought a really nice pair of Corral boots! They also got in some great bell bottom jeans I plan to go back to get.

Jo
Review №6

Good selection of footwear which is what i went in for an exchange but the hired help, namely a woman by the name of Megan, needs to be trained in customer service skills? It was bad enough i had to just ask for my money back. Sad thing is she was showing new help the wrong example. Ill take my business elswere.

an
Review №7

Thought i was stealing a belt. Shelby the assistant was completely rude and asked me to leave. I was completely mortified and called the corporate office to never hear back from

Ki
Review №8

The employee Michael was very patient and helpful. He guided my husband and I as we were to purchase our first pair of boots. Being some of the last customers, we were not rushed and left very satisfied with our purchase.

Do
Review №9

Hubby shops there alot..last week I bought 3 shirts for him. As I cashed out I watched the Clerk roll his shirts in a ball and shove them in a bag. I stopped her and asked if she would please FOLD THEM..She pulled one out, acted like she was going to fold it, shoved it back in the bag and gave me the amount due.. They were NOT busy at all.Customer Service is sorely lacking here.

Na
Review №10

You cant go wrong shopping here. I always seem to fine belts that are made well and in all size and patterns. My last I bought 4 years ago is still being used.

se
Review №11

My daughters and wife simply love this store if u like looking different cute and sexy this is the store for u

Je
Review №12

Picked up a pair of Reebok steel-toed work shoes and a Carhartt work shirt. A bit pricey but good quality.

ob
Review №13

Very great customer service and lots of choices of clothing and foot wear

Br
Review №14

Nice place to check out on those boots. I had a hard time to find the right Style for my looks. Other than that customer services are wonderfully.

Ro
Review №15

Cole was very friendly and professional. I got the boots I needed, and had a good time getting them. The store was clean and all the staff was great.

Bl
Review №16

Nice, clean and quiet. Staff was maintaining store while still interacting with customers. Shelby was professional went above and beyond to help me get the boots I wanted. I spoke with her a week prior, and she remembered our conversation. Cool. First time Ive been in this store.

Jo
Review №17

I love the amount of special shoes this place has

Pa
Review №18

Awesome great 👢🥾 selection. Bought my daughter her first cowgirl boots. She loved them ❤😍

Do
Review №19

Got the wrong size, and they made the exchange quickly and easily! Great service!

Sa
Review №20

Love my boots n great help

Ja
Review №21

Ok selection of boots. Not the largest selection. Staff isnt too helpful though and dont have the greatest attitudes in customer service. Came in a few times and purchased a few things. They price matched an item online. Helpful. Boot leather chipped after 1st time wearing.

M
Review №22

Lovely and helpful employees 👏

Da
Review №23

Been here twice, the first time I could not get any help whatsoever or no one asked me if I needed any help nor was I greeted at the door. The second time I went I still was not greeted at the door but I did get immediate help, they didn’t have half sizes in certain work boots, but I did find a good pair boots at a very reasonable price.

do
Review №24

Self help, but at least it was quick

Jo
Review №25

Great service and they help you to choose the right work boots

Jo
Review №26

Love going to buy new work boots and the smell of leather is grrreeaatt.

7
Review №27

Have a variety of boots and cowboy clothes. But needs more training on customer service

Co
Review №28

Great selection of work boots, cowboy boots, cowgirl boots. Clothing for men and women also available, (including belts, accessories, etc.). Staff was friendly and sought out your needs before having to even ask! We were in and out!

Da
Review №29

Good pair of new boots finally....Hardhats are three times the price of Grainger though.

Lo
Review №30

Very friendly and helpful employees! Found the perfect pair of jeans! Thank you!

Sh
Review №31

Boot Barn has everything...including turquoise jewelry. I loved it all.

Ki
Review №32

The staff is amazing, their recommendation saved my husbands knee

Mi
Review №33

Staff is super friendly and helpful, they make your shopping so easy. Crystal was awesome.

Jo
Review №34

👢

Vi
Review №35

Great customer service, friendly staff. Will definitely be coming back ✌👍

Ed
Review №36

Great customer service!

Bi
Review №37

Super helpful and friendly people. Great selection. Christine found the perfect boots to fit my big feet. Two thumbs up.

Ro
Review №38

Great stuff prices are kind of high

Di
Review №39

Love this place!

al
Review №40

It was great ! Customer service was amazing.

th
Review №41

Always a great experience when going there

Ju
Review №42

Customer Service excellence. Thank you for helping my husband find nice boots and jeans.

Me
Review №43

Great customer service from the employees

Ma
Review №44

Eh. Nothing horrible. Nothing great. Kind of expensive.

j
Review №45

I got really great customer service on Easter Sunday. Due to my work schedule this was the only day I could get me son to try on Cowboy hats. I needed to find something for him to wear as part of his outfit for his sisters Quinceanera. Esmeralda was very nice and helpful as we tried several hats. Everyone there was very nice. Well be back to get more stuff as quince gets closer

An
Review №46

Friendly staff and will to help without any hassle to find what you’re looking for.

Pa
Review №47

Wide selection, helpful service. Work boots, western boots, and hiking boots.

ke
Review №48

Got my timbaland pro boots $195 comfortable...workwear is about the same as anywhere else

Jo
Review №49

Need to have, on line items, In the stores, when posting about those stores, that dont have items or availability. But, Great selection for a small store.

To
Review №50

Purchased work boots here, the lady who helped me was very kind and knowledgeable. Helped me with my discount and provided great customer service. Definitely recommended over big box stores that sell faulty merchandise.

Tr
Review №51

Great service! Awesome brands and selection!

Do
Review №52

What a great experience. I bought a pair of boots at a different location, came in to test fit another boot and see why mine was giving me grief. Christine helped diagnose the issue and got me on my way pretty quickly in my fixed boots. Excellent customer service. I will definitely return.

Am
Review №53

The employees there are great, they take the time to help you, the lady who helped us Kathy, she was awesome she really was. We will definitely be going back to this store to shop for boots again. Thank you Kathy for all your help. Merry Christmas.

Se
Review №54

Great Customer Service, and Really Nice People.

Ev
Review №55

Staff was helpful and friendly

Wa
Review №56

It use to be the best place to get boots, now its not so good. They had boot brands I had never heard of and the quality not good at all. Many brands made out of this country. They did have some good brand names but the selection was not as it use to be. I will go else were.

Ge
Review №57

The staff was helpful, knowledgeable and friendly. They have a great selection of boots from work boots to western boots for men, women and kids. They also have great western wear, and heavy duty work gear like carhart. Theyve also got a lot of nice things for the ladies as well, necklaces; clothes; belts; wallets and handbags. My wife and I had a great experience there and will definitely be back.

La
Review №58

The staff was very helpful. They had great customer service. Tons of cute clothes and boots!

No
Review №59

Nice people! Very helpful! Large selection!

Fr
Review №60

I came to refund a jacket and they didnt give me my full refund. The lady had said that there were other purchases on the receipt but she didnt even show me and rushed me out. She was very suspicious the whole time.

Ne
Review №61

The best customer service! You get as much help or left alone as you need to look or ask questions as you want.

Je
Review №62

Great selection of work boot styles and sizes! Staff was very friendly and helpful. Will definitely return.

co
Review №63

Decent service for work boots. Great selection of boots.

Re
Review №64

The selection was good and the prices were decent. But the service was the worst I have ever experienced. The people working never one time greeted me or asked if I needed help in the hour that shopped there. They were gossiping about other co workers and when I went to pay they neither one of the girls working wanted to ring me up and acted as if I was making them do something outside their job description. I have been shopping at boot barn for many years and I will never go back to this location. I hope someone in management reads this and does something before the horrible employees chase all the customers away. Disgraceful

Ca
Review №65

Hi my name is Henry, i went to this place for the first time on friday for an interview and i gotta say i loved the experience i had. Everyone is friendly its very organized and neat, everything is easy to find. wetyer i get the job or not ill be shopping here. thank you for the interview.

Mi
Review №66

Very Nice and very expensive

Em
Review №67

Excellent staff very helpful and friendly great customer service!

Ve
Review №68

Once every six months to get new boots.

Ja
Review №69

Great place but they didnt have my size. Didnt have any wide boots at all.

Jo
Review №70

Good selection, not a lot of Ariat selection though, staff is helpful.

r.
Review №71

Great sevice...My daughter found a great pair of boots and Mike was very helpful, patient and funny...I found some nice cowboy cologne too...Thanks again...

Jj
Review №72

Terrible customer service. My father needed help and no one was around to greet or offer him any assistance. When we did find someone she was extremely unhelpful and short with him. Seemed like this woman didnt want to help. Nice store, but overall VERY poor customer service.

An
Review №73

Great experience the staff were helpful and friendly, and I felt like the prices were reasonable.

Au
Review №74

Love me some nice boots...great place to get me some nice boots

Vi
Review №75

Beautiful boots and clothes there!! Friendly staff

Br
Review №76

They have a large selection of items, but trying to get help here is like fitting a square peg in a round hole. Impossible! Their jeans are also over priced compaired to other stores that sell the same brands.

Se
Review №77

Pricey, but the selection is definitely what I was looking for. Anything western can be found here.

je
Review №78

Everybody here is so nice. Including customers

Mi
Review №79

Excellent customer service and great variety.

Jo
Review №80

Well the store didnt have what I wanted but the service was great thx.

Jo
Review №81

Talked with the owner for about an hr. Very keen person. Said his name was Steve at first though. Interesting....

Em
Review №82

Great place for work attire. Very polite and helpful employees. Somewhat expensive but good quality.

ED
Review №83

I went for an exchange and Mike treated me horribly within the first minute of talking to him. If you are planning to buy any leather from this place I would suggest watching EARTHLINGS on youtube first.

Ji
Review №84

I love this boot barn. The empmloyees are always so attentive and helpful with service. Its easily feasible to run in and grab what you need if youre in a rush,or browse the merch. Looking for exactly what you may not have known you wanted.

Jo
Review №85

Google great boots are great if youre looking for work or comfort perfect place

Do
Review №86

The customer service here is amazing! Its nice to feel good about shopping somewhere and this is definitely one of those places.

Je
Review №87

I have been shopping here for better than 5 years. Great service, great selection and great customer service. Today I brought in a pair of boots that had some issues. I basically walked my way right through the sole of the boot. And there was no hassle. they took care of me and thats that! As Arnold said, Ill BE Back! jb

He
Review №88

Good place, It was easy to find what I was looking for

ve
Review №89

Nice custumer service

Mi
Review №90

Awesome...So many beautiful things to choose from...beautiful store my eyes lit up when I walked in the store...boots, boots and more boots etc.

Mo
Review №91

I went to return a pair of boots that I had bought in Newhall. The girls were awesome. I ended up spending almost $300 because I just live boot barn. Great stuff and not just boots. I bougjt some Jewelry, belt, hat, boots and beautiful crosses.

Gu
Review №92

Great place. Nice helpful and knowledgeable people, plus they honor those who have served.

Sh
Review №93

Good quality items. Nice selection. Friendly staff.

Ke
Review №94

Doesnt have what I call real cowboy boots!!!! They mainly have rubber sole square toe boots.

ad
Review №95

Mike was extremely helpful great service

Pa
Review №96

Good service

Sa
Review №97

Really Pleasant and nice people that help you out

La
Review №98

I was so disappointed with Boot Barn. I came from Alaska for the local rodeo and called regarding hat shaping. Was told they had 10 hats and they were backed up and couldnt get it done for a week at least (I was only in town for a few days). I walked in a day later to see what the store had to offer and see if I could talk to the shaping guy. I asked the cashier who shaped hats and she pointed him out and I walked up to him and said hello, not realizing he was helping someone else sitting down I apologized for interrupting and he said it was okay they were family.. so I continued then to ask about hat shaping and he said he had four hats that had to be done and it would take him a week to do. I have had many hats shaped by Sheplers and other shapers and it doesnt take much longer than 30 minutes to shape a hat, maybe a little longer if the crown needs to be done. I found it hard to believe it would take him a week, especially since his steamer was off, and if was going to take that long maybe he should have been working on them and not talking to family for the whole hour I looked through the store. After hearing it would take him a week to work four hats I knew I didnt need him touching my expensive hat anyways. NOTE: a friend of mine with rodeo celeb status was able to get hers done no problem the following day.The prices for the clothing was expensive and the service was not great. The store was clean and so was the restroom which was also used as an extra storeroom.

Pe
Review №99

Staff was really helpful and showed me some awesome boots!!!

os
Review №100

They have western and Work boots really nice people

Information
57 Photos
100 Comments
4.3 Rating
  • Address:43517 13th St W, Lancaster, CA 93534, United States
  • Site:https://bootbarn.com/
  • Phone:+1 661-726-5420
Categories
  • Boot store
  • Clothing store
  • Western apparel store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–6PM
  • Sunday:11AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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