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City Fence
3893 Walden Ave, Lancaster, NY 14086, United States
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City Fence
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Ma
Review №1

Purchased a 3 rail split rail fence from City Fence for a DIY install, they were very responsive and knowledgeable. I am extremely happy with the materials purchased and the end result.

er
Review №2

How rare to give a positive review of a company without adding the word “however” or “but”! – yet here it is: this review of City Fence is 100% positive!City Fence recently completed installing a beautiful ornamental iron fence and gate for my family’s house, and every step – from first contacting the company to have someone come out to give an estimate to the final installation, the fence pole toppings – was a beautiful, enjoyable, and satisfying combo of customer service, quality installers, excellent materials quality, and transparent communication. One expects that “however” or “but” to pop up somewhere to dampen an otherwise positive experience, however none ever came around.There was the estimate – always the first step. Our yard was examined; my wife and I went over various shapes, sizes, and materials for the fence and gate; we selected one; and a price estimate and installation date were given. This was all settled within a few days.Of course, COVID’s impact on the supply chain extended the installation date by 2 months, certainly not the company’s fault. Our pleasant surprise: throughout these 2 months the company president not only kept us informed of the latest status on our fence but at the company’s expense a temporary fence was installed. This was customer service at its finest!The day finally came to begin the permanent fence installation, and here again City Fence was impressive before the first hole was dug! The fence installers cleared away all the brush and small nuisance trees, not a small task as our yard is rather large. Materials were then unloaded, and over the next few days that picture of a fence started coming alive, and the quality of materials was excellent and the quality of workmanship installing the fence was superb. When the fence and gate were finished they blended nicely with our house and the landscaping of our yard.The money spent and the months waiting were nicely countered by the overall satisfying experience we had with City Fence. It is that rare company which delivers beyond what it promises, and my wife and I fully recommend it.

Su
Review №3

After a recent windstorm, my back fence was damaged and I went looking for a fence. When I called City Fence they said no problem (most that I called said No or couldn’t come out until October). Tom and Edward came out and cleared out all of the old fencing and starting putting in the new stuff. By the time everything was done, I had a fence that looks great and is safe for my 2 year son. The previous fence was only 5 years old and already cracking and falling down, before the storm. Thanks City Fence and especially Edward and Tom!!!

Pa
Review №4

Nice fence line, but the gates never shut correctly since day one. I was expecting trouble free gate shutting.Yeah, I called and they wanted $100 plus to fix a problem from day one, past the 5 year warranty. So obvious the gate post were incorrectly set, hinges adjusted to limits, marginal gate shutting turned to complete failure.

Ch
Review №5

My husband and I are so, so thrilled with our new fence! After 35 years of having beautiful trees behind our home, they were all cut down and apartments were put in. It was horrible! Then John Hewson came to the rescue. We knew we wanted something tall to block these apartments. We took a ride over to City Fence and saw there great selection of fencing. We were able to get a variance for an 8 foot fence. I sort of knew what I wanted and John came to the house, actually three times since I kept changing my mind, and gave us the fence that we wanted. Its beautiful! His crew put up 144 feet of fence...80 feet was 8-foot tall, board on board, the rest 6-foot tall, board on board. We actually considered moving because of the apartments, but the fence gave us all of the privacy that we needed and wanted. Corey and Ryan were amazing...great workers!!!! I would highly recommend City Fence! Thanks again John!

cu
Review №6

Called for quote 10 feet of fence and a gate for price they gave you could buy nice car

Ja
Review №7

The team at City Fence was first rate. Their knowledge and professionalism was outstanding. We have had two fences installed by them, at our previous home and new home. They exceeded our expectations both times. We are now considering having another section of our property fenced, and would not think of using anyone else.

Ju
Review №8

City Fence has installed all my fences and fences for family members. They are easy to deal with- knowledgeable of what they can do within property lines, what is going on beneath the surface, what will look good and always strive for customer satisfaction. I would highly recommend them for installing fences! John and his crew have always done an excellent job from start to finish!

Va
Review №9

Very we’ll organized and professional company. Had an amazing time doing business with them and had no problems. Kind and easy to talk to people will help you with any problems your have or any questions. Definitely recommend if looking for fences or even just advice in that area. Highly recommend and you won’t be disappointed with your visit there.

Sa
Review №10

John and his team did a fantastic job to design and install our dream wood fence. Thank you City Fence!

Sh
Review №11

City Fence is one top notch company! Their team are professional, experienced, polite and friendly! The quality of their work is way above what I ever expected! They came in and completed my fence, with no mess! I highly recommend City Fence!

Ro
Review №12

Amazing! Way better selection than I expected! They helped me realize that I had underestimated when I needed and helped me see the best way to finish my project

Bo
Review №13

We replaced our front door patio/steps as part of landscaping the front of our 70+ year old house. John Hewson and his crew could not have been more helpful. They allowed us to pick our stair and railing combination they had never done before and it turned fantastic---we continue to receive many compliment. Their work was done on time, clean and very professionally done. We would highly recommend City Fence!

Su
Review №14

Extremely pleased! Had a large section of wooden fence replaced with vinyl. It was completed in a timely fashion, by two very hard working guys! Took down the old fence, hauled it away, and proceeded to put the new fence up with very few breaks. It looks great! This is the third time we have used City Fence. Outstanding job! 5 stars!

Al
Review №15

The Hillcrest Fire Co. Would like to thank City Fence for there support. The owners are extremely accommodating, helpful and professional. Thank you so much for helping us with our needs and goals.

Ri
Review №16

Had a wooden fence installed several years ago. Fence has been excellent, until a tree limb fell from a neighbors tree onto the fence during a storm. The company came out and repaired the damage. The neighbor and I were happy with the repair, the staff and how both yards were left. Nothing but great service both times they were here, quality work and professional staff

To
Review №17

Spanning the past 30 years, I have contracted business with City Fence on several occasions. My home is situated on an idyllic, very private 13 acre wooded property easily within walking distance to Main Street East Aurora. I custom designed & subcontracted both my home as well as the surrounding landscape. As such I am admittedly quite particular in my expectations relative to the value I receive when working with residential contractors. City Fence has without exception always met or exceeded my expectations. I have always found the City Fence team from design to installation to be very professionaland always having an attentive ear in understanding my particular wants and needs.

ji
Review №18

We had the pleasure to work with John and his team at City Fence to have a new aluminum fence installed around our pool. City Fence did a fantastic job coordinating and verifying the design and installation. Highly recommend.

La
Review №19

We used City Fence to install fence at my mother-in-laws home. They did an excellent job of installing the fence in a difficult area. I highly recommend City Fence.

Du
Review №20

We have used City Fence twice over the last few years now to replace some rotted posts in our old wooden fence. The sales rep was great to work with, and they did the job during the time frame they said they would at a very competitive price. Will absolutely be using them again if needed in the future!

Ch
Review №21

Thanks for an old job done well. We have some friends over for a barbecue this weekend. One of my friends was telling me about his fence that was learning over and falling apart. He was upset because he said it was 4 years old. He said my fence looked pretty good, but it was really gray from weathering. He had a hard time believing it was 12 years old until he took a close look at it. He said the boards were about twice as thick as his fence, and he then said it looks like it will last another 12 years. He said had quote from you guys. It was a few hundred dollars more, and thought he would save himself some money. He was so mad at himself. Thanks again.

Ro
Review №22

I purchased 25 posts and 48 rails for a split rail fence that I was installing. Their staff was very knowledgeable and helpful. Every rail and post was in excellent condition. I would use City Fence for my next fencing project.

al
Review №23

DO NOT GO HERE!!! THEY CAUSED OVER 10K IN DAMAGE!!!!! AND REFUSED TO PAY FOR IT . IN THEIR CONTRACT IT SAYS THEY CAN DAMAGE YOUR PROPERTY AND NOT BE RESPONSIBLE. GO TO OTHER PEOPLE WHO PROTECT THEIR WORK AND WONT DAMAGE YOUR PROPERTY!!!!

St
Review №24

A friend who owns quite a few rental properties recommends City Fence for their products and their excellent fence installation services. But we prefer to go the DIY route and build things ourselves. It turns out that City Fence also sell fencing panels and supplies to DIY homeowners like us. They have a much broader selection of fences than the big box stores. and their wood panels and vinyl panels all come with a lifetime warranty. We showed them a rough sketch of our yard dimensions and they estimated exactly how many panels and supplies we would need. They also gave us a lot of advice on digging substantial footers for the posts and how to set them vertically. We highly recommend City Fence.

br
Review №25

HORRIBLE SERVICE, these people dont know how to communicate with a customer. they do not have any respect for the propertys they work on. THEY WILL RUIN YOUR YARD. do not do business with them unless you want to spend thousands to fix the job they did. this company does not take responsibility for any of THEIR MISTAKES.

Ro
Review №26

Awesome 👍. Very professional. Love our new fence

Da
Review №27

Like the fences

Sa
Review №28

No one ever called me back

Ga
Review №29

They do a great jobVery professional

Ge
Review №30

DO NOT USE THIS COMPANY. highly unprofessional staff, and lack knowledge in their own area of expertise. They would rather cut corners to get the job done quickly, instead of taking into account different variables and taking time to ensure the job is being done to the degree of excellence that a paying customer deserves. Any other respectable company would be ashamed to put their name on this trash of a job. I expected quality service from experienced professionals and instead received nothing but headaches from a group of arrogant and incompetent people. The fence blew down at the first sign of a wind storm. Complete and utter waste of time and money. Do yourselves a favor and look elsewhere

Sa
Review №31

Terrible!!! It took 3 weeks to sign a contract for a gate. We were promised a 7 week wait, but it took the company over 15 weeks to install just the posts for our gate. Every time we called for an update, we were told they were going to install the gate that week... but never did. It took about another month and hiring a lawyer to complete the work. The completed work was not done right, so we had to keep calling and have them come back twice more to fix the issues. Just awful.

Na
Review №32

I paid a deposit for a fence and they took over 2 months to just get the fence in then would only spend 2-3 hours a day working on it prolonging it another 2 months. Absolutely horrible experience . Do not go here . Im so dissapointed. Owner told me to leave them alone and that im annoying. Never met ruder company.

Sa
Review №33

We called City Fence for a quote. They came and did our measurements at least two weeks ago. They told me they needed a day or two to put our estimate together. After a week and a half, I called for an update. I had to leave a message with the person who did our measurements, as he was out of the office. I did not receive a call back. We have since reached out to other fencing companies and they had no issue providing us with a quote on the spot or a couple of days later. Definitely disappointed in our experience with City Fence.

Ca
Review №34

Very professional crewThe owner John was a pleasue6To deal

mi
Review №35

- DJ gets an ATTABOY for the bulletin board - great work ethic- add Sarah to the list for great phone presence- and Bob Kreiter is a stitchhad a lot of fun with everybody

Je
Review №36

Company dose not know how to talk to people I was speaking with a salesperson by the name of Larry told me I need to grow up and wait this is not how a costumer should be treated go elsewhere if you want a real timeframe and work with people that treat you with respect...

Ju
Review №37

Call for estimate but they dont sevice my area. I dont know she thought when I said Alexander she automatically thought it was Alexanderbay but it only 20miles oh well guess someone else will get my money

Ch
Review №38

Happy to stop by!

Am
Review №39

Called for an estimate. Sales person didnt show, said he forgot. Then he cold called me about 2 weeks later and was insistent (and nasty) he would not give me an estimate until I showed him the survey for my property. I told him I would get the survey to them if I decided to use them but no other company has required a survey for an estimate.Very difficult to deal with!!

ca
Review №40

THE ABSOLUTE WORST SERVICE IVE EVER HAD i had them install a fence in my house and they destroyed my back yard left cigarette butts and beer everywhere and the fence was crooked!

Co
Review №41

Great fences

Information
11 Photos
41 Comments
3.8 Rating
  • Address:3893 Walden Ave, Lancaster, NY 14086, United States
  • Site:http://cityfence.com/
  • Phone:+1 716-206-0511
Categories
  • Fence supply store
  • Fence contractor
Working hours
  • Monday:8AM–4PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–4PM
  • Friday:8AM–4PM
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
Service options
  • In-store shopping:Yes
Offerings
  • Repair services:Yes
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