I am giving the Home Depot garden area five stars. The hospitality was great. Hubby and I picked up 17 bags of garden soil, the cashier in the garden area was exceptionally nice and after getting checked out we rolled the 17 bags out to our vehicle to start unloading and two of the Home Depot guys in the garden area came over and helped my husband to unload it into our vehicle this was like around 10:00 a.m. Saturday morning. The help was welcomed it could not come at a better time considering my husband has a disability with his back. We looked up and they were just right there ready to help. It was unexpected but very appreciated!

This employee need to get trained to handle materials, and read labels on boxes. Managers need to show up when you ask for a Manager, to answer question about the situation.

I live in Lancaster and drive to Waxahachie Home Depot to buy now. The service in Lancaster is terrible. You ask for help and if you dont find a person that has been there for years than you are not going to get the help. Very few associates on the floor and just not helpful when it comes to home projects. I like Home Depot over Lowes but I dont go to this one unless an absolute emergency.

Let me start by saying that I am a contractor all over DFW and I do turns for companies like MS Renewal and Resipro so I visit 1 to 2 home depots. across the DFW, DAILY!! This location is the worst. Most of the employees here seem untrained or just dont care. Im not talking just 1 bad experience, 2 or 3 bad experiences. Locating a employee to get something off of an upper shelf is a nightmare. Getting someone to cut blinds is like pulling teeth. There are never long wood carts available. They dont have enough. You literally have to walk the parking lot everytime to locate one. Seems like there is always someone there doing an audit and security just starring you down by the door. (Only home depot Ive visited with a security guard on site hawking) must be the location. At the moment Im driving out of my way to the home depot off wheatland just to save myself the time from the headache.

Very friendly and resourceful on things needed to do my home project

Ordered a Milwaukee 6.0 amp hour M12 battery online ($119). Paid for the delivery service ($8). The store near me did not have any because they had all been stolen. They sent me two 3.0 amp hour batteries instead. Called customer service and they hung up on me twice after being on hold waiting for 10 minutes. Drove to the store because it said on their website that they had 11 in stock. They did not have any in stock according to a sales associate that looked up the UPC number. Had to keep the BS they sent be because I need them now and am going out of town. Wasted my time, wasted my gas and wasted my money. The girl at the customer service desk, Jasmine, was nice even though they were busy and it was not her fault. Whoever fulfills their online orders needs to go work somewhere that requires less brain power.

My visit paid off I have the baby of the large succulents I posted in Delaware it is Eves Needle or Pin. The best description and a name called Mermaids Tail??? Either way I got it for$5and change and I get to grow it from a baby...WINNING. ...Totally Excited 😁

I went into the Home Depot in Lancaster off I35 to return some items that I had purchased Zalen (cashier) and Sharon (Ass’t Manager or should be… responded to my request for assistance with my issue. They went above and beyond to provide quality customer service during my visit in which the system was working improperly and would not process a store credit that I had just received in the store today. While still standing at the counter, I found the the receipt for the returned item. I hadn’t even left the counter. Zalen and Sharon tried to input the original receipt to reverse the store credit. I felt that I shouldn’t have to accept the store credit that I had just been given because I provided the original receipt; as a customer, it’s not my problem that the system failed. After Sharon talked with two other individuals who said that nothing else could be done; Sharon came up with a solution that resolved the issue. The store credit was only $18.37 and as I told Sharon, it wasn’t about the money; it was the principle of the thing that I had located the correct receipt before leaving the counter. I have in-depth experience with customer service while working for the Federal government; I was faced with system problems and irate taxpayers all the time. But, I always found a workaround to assist the taxpayer… that’s what Sharon did. Both of those employees should be commended and rewarded for their patience and professionalism! I spend a lot of money at Home for personal home projects and my event planning business. They made me feel as a valued customer!

The staff here is super helpful and very kind...the girl in the paint department made my day and I wasnt even there buying paint!

Helpful and attentive. I rented a tool from them and they guided me through using it and the return process. Very nice people.

What can I say its home depot. I came in looking for a wet/ dry vac. Surprised able to find quickly on my own. I thought would be heavy but good price. Regularly 79.00 on sale for 69.00 in stock and large. Upon checkout difficult to read bar code eventually cashier assisted after watching me struggle.

Store is very organized and clean. No long lines .. Thank you.

Amazing customer svc. I asked the gentlemen what I can use to cut the aluminum tube. He took me straight to the aisle and pointed out what would work for it. I also bought a tube for my closet that he was happy to cut into size to fit my closet. Havent had a bad experience at this Home Depot will continue to keep going there.

Friendly and knowledgeable staff. Well stocked, however some of their outdoor merchandise gets damaged by weather. Other than that, its a well kept location that is highly recommended.

Mrs. Cynthia was excellent at appliances. Ended up getting a refrigerator and she was very thorough with the process.

They are very busy in the mornings . It a few ladies with several customers at desk and several customers ringing the phone . If it’s slow it’s not them . They only move as fast as the customer on phone sells go. Then out of respect they try to answer all 1000 questions people have. They do a fantastic job,

Me: I would like to buy that drill.HD Rep: that drill is out of stock. We can sell you one kind of like it.Me: can’t you just sell me the display model. That’s the drill I want.HD Rep: No that drill is discontinued and we can’t sell it to you because there is no SKU.Me: can’t you just scan the box of the new model and sell me the display model.HD Rep: we can’t sell you the drill it’s discontinued and there’s no SKU.....

Poor selection for holiday gift sets for drills. Were not scheduled to set until 10/25/2021.

It is in DeSoto....so if you are white here.....you are on your own. You will be ignored. Trashy parking lot area. Not a good place for me to go back to.

This home depot employees need more training, they dont know how to work the computers nor measure carpet. I placed an order for carpet the 1st of June. Finally after the long wait, they had the wrong size carpet and wanted to piece it together. It is now July and I still dont have my carpet install.This is very poor service and you advertise professional services .

Old white man name Ray if I’m not mistaken with glasses, was asked to scan my item for price kindly. After the answer I then asked him if I could ask him another questions which he respond with “ ughh what! What ?! What do you need ? I’m HELPING ANOTHER CUSTOMER! I was so in shock I apologize and repeat that that’s why I asked if I could ask him another question if he was going to be rude about it then no. He could have easy just used his words better and respond with ill be right back with you after I’m done with a customer. Simple as that. I’m not his kid for any employee to speak to me or anyone else like his home, our money as customers helps pay them and we’re not there 24/7 like them so a little respect on there part can be enough for someone. We are stressed enough to find material most people are afraid to ask for help with at stores for this reason. If they are overwhelmed they need to go to back and chill before they come back . You have a bad day and want to be a dark cloud raining on other people with your attitude well they need to stay home or put a I’m not available sign on there shirts .

I bought a washing machine it was delivered as scheduled the 2 gentlemen were kind and helpful in answering my questions and concernsThank you

I only give two stars because the employees were helpful, if apologetic. Their website said they have 4 compressors in stock. I get there and they have none. No one can tell me if thats the case until we find a supervisor after half an hour. This home Depot is small as well

Always find just what I need for home and garden. Associates are helpful and courteous.

Customer Service was superb - went to flooring for tile - the guy got the cart and wheeled it to the cashier. They put it in my truck with a smile

Considering it was a holiday it was quiet clean I found what I was looking for with someone helping me it was a great visit

I most always find what Im looking for. This store is a good one to shop at.

Theyre always so helpful when I go in.

Went to pick up an order from the inside. The lady in the register was quick on my order and nice. Big Shout out to Miguel who helped me take my freezer to the car! Really appreciate your help Miguel. Date: 3.12.2021 around 8 PM

I wish there was zero stars but I dont see it. Its literally the worst store Ive been to. The manager probably needs to get fired. He is clearly not doing his job. I came to buy some paint and waited about 2 hours. Im still nobody showed up. The employees came around looking like they had nothing to do with it. And I understand they dont work in the department. Something need to be done about this store. Somebody someone is not doing his job. Most likely the manager.

Very poor managerial skills here. Lines extend to the back of the store and manager says he didnt schedule enough cashiers. Ive seen several cashiers/associates, hiding in the back on their personal phones. They were laughing when the manager called for assistance to the front.

They watched me like a hawk when I was looking for some tools but its all good...I understand. The lady in the tool section loosened up when I made her laugh. She told me about the Milwaukee promotion and I bought it.

Stephanie is rude, arrogant, hateful, dismissive and unprofessional. No customer service. Obviously thinks more of herself than home depot customers. Go to lowes, 100% better service. Felicia in doors and windows is a class act. She should teach Stephanie how to behave like a grown up.

When it comes to them loading your items up with the forklift youll be sitting a while. I had to ppl after I pulled up get their stuff loaded and left before I was able to get them to lift up the pallet of items to load in the truck.

Employees in paint are helpful, not much anywhere else, but Im not helpless and always know what Im going for.

What a joke it is to get lumber cut. I lost count how many times they paged someone. Gave up and left

Just went in to pick up a couple things.... noticed the forklift operator with his head down using his phone instead of eyes on what he was doing.... thats very dangerous..

Horrible customer service!! Keep putting you on hold and forget about you. My order says it was delivered and now I have to spend hours or weeks on hold dealing with no one that can help retrieve my product. I really wish reviews actually did something to change negative behavior and processes in an organization.

Ask for Joy she lives up to her name.She was super nice and professional.She waited patiently as I looked for a couponShe made my girls smile, I will definitely be back!

I stopped at this location to grab a couple things i needed for a job. 2 of which are in the paint section. or at least thats where they normally are. I ended up grabbing different items that I could make due with. that sections curb appeal was normal but down the aisles were another story. I guess whoever stocks their items is on vacation.

Plant offerings were limited. Smaller store than Wheatland but ok for a quick pick up and definitely better than Lowes

Excellent customer service and were very helpful.

This location is the most unprofessional, they are never available within the departments and when you do run into someone they act too busy to assist or call someone who can. This is especially true in the evenings, I cannot speak for morning shifts but I try to avoid this location if possible. Now if you already know what you need and where to look for it then this location will be fine seeing that they normally have everything in stock.

Just now leaving this place after almost 2 hours of waiting for help and an hour of driving. I was told they had the mower i Was looking for turns out they had it but couldnt get it for me since it was in the back another offered us help and never came back. All this and i am 9 months prego holding a very fustrated 2 year old just letting yall know costumer servirse was horrible!!!!! Extremly bad expiriance

I ask for curbside service and it was not available I so happen to have someone with me that was able to go get my package but if they were not with me I would of had to go in I need a knee replacement and it would of been very difficult but I do love what I purchase

Get the right material for the right price!!!

Always a great place to find what you need.

Always great, got all your needs .

Very helpful. Quita in Paint was very patient and helpful

I cannot emphasize this enough, please teach your front girls what they’re doing. They have no clue what their doing, all I see is some of them goofing off while the others stand there clueless. Went there for a pick up order and none of them had no idea how to do anything.

Good experience. I needed weed killer, to get my father in laws yard up to speed. They had what I needed up front which was convenient. I was in and out in no time.

That 3.8 rating is a LIE.I NEVER LEAVE REVIEWS but this time I had to. If I can give this no stars I would. All I needed was a utility fan I asked 4 people and couldn’t help me.All I needed is for them to just bring it down because it was at the very top. No one never came.They should just CLOSE THIS LOCATION DOWN JUST LIKE THEY’VE CLOSED DOWN LANCASTER HOSPITAL BEFORE.- HORRIBLE CUSTOMER SERVICE- THE STAFF IS NEVER HELPFULThis is my local Home Depot sucks that I have to drive to go to other locations 😔

Alonzo in the rental department was very helpful and very professional,And must say very knowledgeable at what he does.I was very happy to come to this home Depot rental.

Worst home depot ever. Service was really, really slow. No people at pro services desk and still tell you to hurry up with your things. Forklift guys where all over the place with the sheetrock. Waited for more than 40 mins just to be able to get one drywall sheet. Never coming back to this home depot again

VERY DISAPPOINTED! Bought a $500 honda mower last summer and the pull string mechanism broke. Home Depot sells no parts for the mowers they sell. I now have to pay Home Depot to fix my mower. BS!!!

Never have a problem finding anything help is always there.

The workers in there act like they dont know NOTHING and everytime I go in there they are very rude

Website showed 2 impact drills avail. Went to store. Asked about item. Attendant was rolling on meth but could not help me as she did not know anything about drills or the store she worked at. Asked another attendant who was not high, but new even less helpfull than fist attendant. It is a great place to go if you want to steal tools though. Home Depot is doing their part to help undocumented immigrants by supply job sites with free Milwaukee power tools

Everything overpriced..i left and order from Amazon then some hacked my homedepot account and tried to order a thousand dollar faucet...never again

Had what I wanted and found extra stuff I needed!

Bruce in the garden center saved the day!!!! Very polite....overall great service. I will ask for Bruce every visit going forward!!!

Where do I start? My husband and I have given this location many chances to get it together. Online order took 2 hours to pick up because 2 loaders were arguing about the size of order & who was going to load it. The unorganization in this store is unbelievable! My husband ordered spray-in insulation. The ad said we get free machine to use. The lady argued with him because he didnt order thru THAT STORE, therefore they will not honor it. She said go to store your ordered from because they already got paid for it! IT IS AN ONLINE ORDER!! He simply called Waxahachie store and they said come on in and get it. I can go on about so many other times that they have no clue and dont care at all! We have spent close to $10K in this store for a remodel because its close to our house. Never again. We will drive to another store or go to Lowes!

This is a good store that people are very attentive and the materials are abundant and easy to find and the contractor and I enjoy going to this home Depot

I prefer Waxahachie home Depot alllll day .

Great experience! Customer service was great 👍. My favorite Home Depot.

Pick up merchandise I order. At the new locker Pickup. Its new way get your order.

Good service from a knowledgeable Cashier/Clerk

My friend love office Depot because he can go there and get whatever he need to work on in the house and at the house was best convenient for him

Was hung up on three times while trying to get an answer to a simple question. Apparently Home Depot doesnt teach their employees basic phone skills.

Conveniently located but can never find what Im looking for

The customer service today in paint was not pleasant. The employee named Olivia didnt want to help with our paint issue and it took another associate to step in to help us. Then we Olivia was supposed to be working in making us a half pint of paint, she told the other associate that she just didnt do it. He completed our request which was appreciated. While waiting for our half pint, she was also not helpful and upset another employee.

Oh my god I never leave reviews everrrr and I hope this changes for the store because we shop here multiple times a week.... but 😩Never again will I deal with Home Depot for carpet or tile. They finally called to say things were figured out and I owe over 2 grand more on our purchase before they could proceed. I cancelled it all. This has been going on since end of October. Multiple mistakes, during this entire experience I’ve spent over 10 hours between store calls and in store discussions. Mistakes are made, I understand that and I’ve been very nice about it...but from the time I started the process until today so many things happened. The women were wonderful otherwise I’m not saying customer service was bad, but from the measurement apt rescheduled twice to actual measurements to payments and never hearing from contractors there was so much wrong. And all I was told was they would be trained up for this to never happen again what about now what are we doing to make my experience better ? I’ve wasted almost two months on this process to have to cancel it because I can’t just dish out 2 more grand on top of what I was told the thousands I paid already covered it all. Please keep your workers you have they are great. As far as the entire experience, I was so excited to work with you all since we moved here and now I’m starting all over.

Apparently unloading pallets is far more important then the customers ready to purchase instore. I have never seen so many people walking out or getting on ladders helping themselves, which is dangerous but no one around to tell them otherwise. Very disappointed in our local HD today

Very helpful associate and volunteer to help load my purchases

The Employees were very helpful. The self Checkouts were fast, and organized.

I love Home depot and glad that its located conveniently near my home. The only issue that I have is that no one is helpful because they dont know where anything is. In addition, I have received gestures of agitation upon saying excuse me, to get the staff members attention before I ask where a particular item is leaving me feeling like I was a bother.

Most employees helpful stock every where employess frustrated on floor one with short Blk hair attuide wont tell u what she said u could hear her down the aeile lawn stuff was all over 😁😒

Needed plumbing supplies. They had what I needed at a reasonable price.

This is one of the smaller, more local Home Depot stores. That is both good and bad. The good is that the employees generally have a better idea of the stores inventory and layout. The bad is that the store itself sometimes has less variety / inventory than the larger stores, which means more time lost on projects where an item has to be shipped in.

Its a great place to get your supplies. Lots of people work there, they just dont want to help.

Well stocked. Just checking prices. Kinda high

It always have everything I want but at least the service is decent

I have been using curbside pick up with Home Depot and they have definitely make my life easier and safer during this pandemic. I’m constantly doing projects in my yard and around the house so I appreciate how Home Depot cares about my safety.

They said they are open at 6 am and its 6:15 and door its close

I go to Home Depots at least 6 days a week. Im content. Thanks

They are always Friendly and get stuff done

Today Home Depots Pettyfer young kids didnt know what the world is doing in the paint department

Staff is always friendly and helpful. They do have too much over stock in the main isles making it hard to navigate with a cart and especially the flat or rack carts.

I love Home Depot and because of work I shop at one them almost daily. This store aside from a rude employee several years ago has been like the others I visit. Employees say hi and ask if you need help. Not today no employee spoke or offered help. Finally gave up and went to checkout hoping she would get someone but when I said I couldn’t get anybody to help get an item off one of the shelves. She replied “ok” and rang up my one item and gave me a total. Hopefully it’s just an isolated incident and won’t be the norm.

I returned a garden hose because I wanted a shorter one. Return service was quick and easy...even on a Saturday!

Frank, Dale and 2 ladies in the garden center went above and beyond helping us find a galvinized bucket WITH a lid! Best trip to Home Depot EVER!

Not a very good Home Depot, but some helpful employees

I purchase 20 bags of raised bed soil for my garden. They have a curve side pick up all 20 bags were loaded up on my truck and I drove away.

Service was good today but cant always find an employee to help.

The store so big and I cant find what I need fast enough but I always am able to check out fast

Employees are very unknowledgeable of their products and inventory. No help and no idea where they are working at.

Nice people and places

My favorite service here is installation. When you buy blinds, faucets, wall mount microwave,etc.they have a contractor(s) available to come out and install it for you.

Everyone was very helpful quick check out

Always has all my tool needs for fair pricing