Great to work with. They are awesome!

My daughter had me take her car there, its been 2 weeks or so and still no idea if the issues are covered under the class action lawsuit that has specifically said a rental car would be awarded so she has been without a vehicle for weeks.

Add a week to any service estimate they give you. They also do not offer loaners or shuttle service. Go literally anywhere else.Edit: Id like to correct some falsehoods in the reply below. I was offered a loaner 5 days after I dropped off my car, and 4 days after they claimed itd be ready. Their estimate was wrong by 4 days because they didnt even start work on my car until 3 days after I dropped it off. Like I said, go literally anywhere else.

Great place, nice people and very helpful...Also love the popcorn...

He price seemed excessive but Ive not had service in the city before so I have nothing to compare against. I only worked with the service desk but they are very informative, easy to work with and friendly. I look forward to seeing you when my 17,00 mile maintenance occurs.

Great place for service and sales. highly recommend for anyone buying a new car!!!

Professional, courteous and attentive staff make any sales or service experience great. Its the only Audi, Volkswagen and Subaru dealer in town. Family owned since 1971, this is your one stop shop. They also sell a variety of pre-Owned vehicles as well.

I grew up thinking that taking your vehicle to a dealership mechanic would cost way more than taking it to the corner mechanic. My husband convinced me to go to the dealership mechanic for a minor repair. I am so glad I went. They not only fixed the repair for a reasonable price they fixed a recall for my car that I did not know about. They also washed my car and vacuumed it! The customer service is spectacular. They are upfront with pricing and will tell you what needs to be done now, and what can wait. Will certainly be taking my car back for any needed repairs in the future!

We are currently dealing with Dan. He is extremely helpful with finding us the perfect vehicle for our needs

Best place in State for a new Volkswagen!

The dealership is in kind of a bad spot because of how close it is to 2 busy intersection so it can be hard to get in and out of. They are also one of the more expensive dealerships to get service done at. I recently had to have a DSG service done and they where trying to charge me about $150 more than another dealer that I ended up going to. They are also not willing to attempt to price match other dealers prices at all and claim they will lose money if they do it for less. They arent rude by any means but also not willing to do a lot to help either.

This review was intially a 5 star, but service after the sale has been shockingly poor. The 2016 Volkswagen we purchased has a problem with the windows freezing, which prevents the doors from opening. We have copied in Tavi, who I believe is related to the owner, multiple times in our emails to corporate. Not a single response, nothing. Please consider that before you buy from them. Please consider that you wont hear back when your practically new car doesnt work. No email, no call back, nothing. If service after the sale is important to you, my advice based on this experience is to avoid Williams Volkswagen for your next auto purchase.*I did get a response...see below.

Too much waitey, not enough worky.

I love the cleaning

Very friendly staff, I worked with Trisha and Benjamin to purchase a new VW and was delighted by the experience. We were able to work together to create a great deal and provided me with all the information that I requested. I hope to purchase from them in the future.

I have been coming to this location for over 5 years now and have always been treated very well! This team goes above and beyond to make sure I get quick, efficient, and quality service every time! Always snacks and drinks in the lobby and friendly people to work with that help you get discounts and the most affordable care available!

Just purchased a new Tiguan from Dominic he did an exceptional job at making it a speedy and easy process! I would recommend going to him for any vehicle purchases!

Just there to pickup some mats for my new Q5 Sportback.

They will go to any extent to make you pay for the services and parts! Their “free” inspection is tantamount to scam. Told me my CV boot is torn that needs to fixed within a month Otherwise it will have serious consequences and quoted me 400$, didn’t get it done, came back after a few months for transmission service, the boot has magically healed on its own as they didn’t find anything wrong. If you go to the dealership even for a recall to get fixed, make sure you check each and everything in the car before you scoot off their driveway, I would suggest make them come to the car and check everything in front of them. If you come back within 5 minutes with some issue with the car that they clearly had something to do with it, they would deny-deny-deny all the responsibility.

I had the driver side mirror glass fallout of a used car I purchased. Also a front spring within 6 months. Managers and owners refuse to address the issue. Caveat Emptor

Good job...

When I came in with a blown tire on my old Honda, these awesome guys helped me get back on the road! They don’t carry a tire that fits my rim, but we’re nice enough to help me get the spare on! Bless y’all!

Bought my Jetta Car at another Dealer-(unfortunately) And The Service Team is Amazing !!! From Begining to end~ Best Customer Experience Ever! Special thanks to Josh, Dave, Greg & Mike tye Service Manager~ Y0U GUYS R0CK!!! 🎸 P.S. Looking forward to buying my. Next car from Williams Auto- 100%!!!🚙😍🚘

I love Williams Auto World! They are always so helpful! I own a business and we order Subaru parts quite often. Even though there is a Subaru dealership 15 minutes away I still call Williams (who is over an hour away) for all my parts because of their great customer service. They always make sure I get the right part which cant be said for the other place. I wont do business with anyone else!

Today was a good experience. They did warranty on my Hyundai. Free shuttle to work. Friendly staff. Note 4 star because i called 3weeks ago and spoke with someone who said they would order parts and call me back. Apparently nothing happened. They did some work but i gotta go back later because now the parts are actually on order

Their Audi service department is excellent. Clint has always been good to me. The guys in sales arent pushy or high pressure. Theyll hang back and give you time to think and if you need to ask a question theyre close by. They just dont disappear. I used their parts department for the first time today, and the the gentleman there was very pleasant. The only thing I was shocked with was their lack of parts. Not your everyday things, but fasteners for the timing chain system and the engine as a whole. But I always recommend them.

William’s staff did everything they could to help me out. My wife was with me at the time and they were very helpful by making sure all our questions were answered. The vehicles were as star quality as the staff. Ben in sales did an exceptional job. My Subaru is a dream come true thanks to Williams. So help helpful and courteous, you’re gonna want to stop by at William’s Auto World.

Excellent

We bought a used car and had a great experience. Never felt pressure to buy, I was given the chance to test drive multiple options and we talked openly about the pros and cons of each vehicle. Always reasonable and responsive when weve had questions over the phone, even after our purchase.

Because Williams is a dealership the hourly maintenance cost is higher. However, you do get much better service. I recently worked with Williams on my A4. A few months back I had the timing belt replaced at an independent shop - and it ended up breaking and severely damaging the engine. Williams was able to repair the engine. If you have an Audi, I highly recommend taking it to Williams. And I highly recommend working with Greg!

Just drove threw the back and saw a guy outside doing some not so great touch up painting outside he taped it off with a big clear plastic bag. hmm you’d think this place sells their “ used “ vehicles for such a high price they would at least paint their cars inside. Or at least do their buff and stuff out of customer view.

They were a little slow to get moving, but once they saw that I was out of my car and looking at a vehicle somebody was out there to see what I wanted in a hurry not a lot of pressure I told him what I was looking for we talked for a few minutes. I told him I was actually looking for a Subaru and he pointed out that there Subaru dealership was a block down and sent me down there but ask me to come back if I didnt find what I was looking for. All things considered it was a pretty good experience if Im looking for a car I may go back there just because of the low pressure.

Sales ... friendly, smart....Service Dept kept giving me the run around, and it took almost 2 weeks to fix a broken spring. The service rep was eager to tell me, when I picked up my car, that they have loaner cars they wouldve offered me If circumstamces were different. For such expensive rates,and spending a months salary on the repair, I wouldve appreciated a bit of courtesy.

Williams Auto World is hands-down the best car dealership I have ever experienced. Dave and Cameron were exceptional! Wonderful people at the core.

It was my first service visit for my first VW (and German car). Service manager was great, mechanic who went for a drive with me so he could hear the sound was great, and they fixed the issue quickly. Greatly relieved my brand new Golf R didnt have a more serious problem. Just an exhaust hanger that wasnt fully inserted into the rubber mount, causing squeaking.

Bought a new 2016 Sportwagen here. Always serviced at Williams. Very courteous and professional. Ive never been unhappy with the service. Not cheap but I always felt the price was fair.

No improvements are needed. Very easy to do business with and respectful of their customers. I live 45 minutes away from this dealership, but I would easily go there again simply because of how I was treated. I was also impressed with the tutorial I received before I left the lot with my new car. It was thorough, and was better than anything I would have learned from reading the manual.

Great service wife bought three cars from Dan Barstow there.

Has been a wonderful experience leasing my Audi Allroad from Jeff Williams. He made it easy through the entire process and was able to get exactly what I wanted in a car, in the time I needed. Since acquiring the car, the dealership has been a pleasure; communicating and helping get the service complete in a timely and professional manner. I live near Ann Arbor, and will continue to deal with only Williams Auto World as I feel appreciated as their customer. They have proven to provide the best care for my car.

Our Touareg was due for an oil change. They treated us like family, welcomed our questions and provided a bunch of options for comfortable seating while we waited!

Great service, they even wash your car!!

I bought my last car here and bring it back for service when necessary. They have a friendly staff and work is done quickly most times.

No way in the world Id buy a VW again - service was expensive and poor.

Went through 3 mechanics, no one could figure out what was wrong with my car. The team at Williams were able to get me back on the road, could not be happier. From customer service, to quality of the work you will not be disappointed.

The service department is one of the worst Ive dealt with. I have 2 daughters at MSU, both drive VW TDI Wagons. Ive had to get one of the cars serviced several times and in each case she either had to take the car back to get the problem fixed again, or bring it back home so I could repair it properly. Even items as simple as an oil change resulted in additional problems, parts broken by mechanics, work not completed but charged for. The worst experience was dealing with the service manager, Mike Born. He will lie to you, take your money, and tell you hes doing you a favor all in the same sentence. The most recent failure resulted in me having to buy parts that the mechanic broke when attempting to reinstall a grab handle in the headliner. The mechanic bent the part that the handle was supposed to attach to. Instead of fixing it properly he decided to glue the handle in with epoxy which lasted long enough to get the car off the lot and ruined the perfectly good handle as well. After filing a complaint with Volkswagen of America and speaking with Mike Born, the liar and cheating service manager, I ended up fixing the problem myself once again. Apparently he thinks young girls bringing their vehicles in for service are an easy target to rip off. They charged me $345 to remove the headliner and clean out 2 sunroof drains that were clogged and leaking water into the headliner. I paid it. I got the vehicle back with broken parts, Mike told me they were single use parts which I found odd since there were 4 identical grab handles in the headliner, 3 of which came out and went back in without incident. Apparently only the 4th is a single use part. I then had to purchase a new handle at nearly $60, remove the handle bracket that was bent and broken by the mechanic, reshape it, file it, reinstall it, and put it back together properly and everything worked just fine. His generous offer leading up to my repair was for me to take a day off, spend 3 hours driving the car back to Lansing for repairs and he would only charge me 50%. So I get to pay for them to correct their own mistakes, buy the parts myself that they ruined, take a full day off work to do this and he is doing me a big favor because he doesnt have to do anything at all. Horrible, terrible, dishonest, flat out bold face lies is what you will get from their service department. Stay as far away from Williams Volkswagen as you can get.

When trying to work with our local dealer did not work out we shopped around online and came to an agreement quick and fast with the Internet sales guy Paul. It was a no hassle deal. We were willing to travel forty five minutes to see the friendly fine folks at Williams.

We went to volkswagen not knowing what to expect. Dan Barstow gave us a world class experience! Literally, we left with a car I LOVE and they treated us exceptional. Thank you to Dan Barstow and his team for making such a great experience!

Excellent customer service, knowledgeable staff. Took our 90 Cabrio in for a check-up, their main concern was for safety, told us what needed to be done, and since Habibi is an older car, let us know who could take care of him. And, everybody there loved our car!

Paid them a penny (half a grand) for then to fix something didnt even get fixed.I had bent wheels. It took my new mechanic less than 5 minutes to figure that out.

If I could give no stars I would. Bought a car from them this past September, only to turn around and have to put over a thousand dollars worth of maintenance into the car that was badly needed. (Transmission flush- supposed to be done at 30 thousand miles- fluid was black and sludgy, car is over 60 thousand miles), I had to have a brake flush and wheel alignment, as well as figure out why the check engine light was coming on. Plus one if the rims was bent. When I called the sales man who sold me the car to complain, Jeff B. He was argumentative and unhelpful. I had not told him about the bent rim, but about the maintenance stuff, he didnt care and told me that it was owners discression and the joys of car ownership. Just wanted to warn you!

Very helpful kept me informed of what was going on and took less time then what was expected!

Great staff...a little bit salesy but not near as bad as some other dealerships. Havent had the car in for service so the service department experience is yet TBD.

Dantastic service each and every time. Yes, meant to say Dan!

The dealership is very welcoming, friendly and clean. The service staff is professional, polite and goes the extra mile to meet our needs. Thanks to Williams Subaru for treating us like family.

Nice folks, but parts are insanely expensive and are not stocked. Next time I will order online and skip the crazy prices. Bolts cost me more than the parts they hold on.

Was passing through Michigan on a long drive and found that my coolant was running low. Dropped by in the morning without an appointment and they had the coolant and widshield fluid topped off in less than 15 minutes. Free of charge.Really appreciated this and the seevice desk was friendly. Centrally located in Lansing as well. Based on this I would highly recommend.

Great place and I love to deal with Dan at parts department very much. He is a Class on his Own.Thank you Dan and Merry Christmas and Happy new year to all.

Had a very nice experience. Great place to buy a car! 👍👍👍

Update: Expect a minimum of $60-120 just for them to look it over. They wont tell you that on the phone when you call them though. When asked, Mike the service manager said they dont tell you this over the phone because every other place does it to and their time isnt free. Ok, true Mike, time is money, but both you were told the exact reason it was brought in....you didnt have to search for a leak or diagnose anything, just order and install 2 new banjo bolts on the new steering rack I installed with new crush washers. Well, they looked the car over as service manager Mike told me they would....looking over a bunch of stuff that wasnt ne necessary. At first he gave me an estimate of around $120 before I left the car with him (fyi, conversation was audio recorded......yes, theres a reason I dont trust repair shops...even dealerships......I user to be a mechanic, but at a different shop) then his garage manager calls me and starts going over a list of other things that need to be fixed....estimate was somewhere over $2000. When I told him there was no reason to have x,y, and z done because that doesnt have anything to do with the steering and then asked why he listed extra parts for specific parts of the quote when the repair manual stated what and how many were required....Mike told me he didnt want anything to do with it and to come pick it up. Bottom line, this place will either get you on the cost for looking at it or for the over charges they place on your quote. IMO, take it somewhere else. If you take it to a mom & pop shop, just make sure they have certified mechanics. Mike, if youre reading this....No, not every garage charges to look over the car, especially a specific issue. No, not every garage charges for extra parts nor do they charge for more than what you can buy it for from the manufacturer direct. I ordered the parts myself from a VW dealership near me, rented a loaner torque wrench from Advanced Auto parts, and finished the job for $50. Also got it aligned at one of your competitors for $70 instead of the $100 you wanted to charge.

Friendly service and the wash was a nice bonus.

Stopped by to look at a car. Just wanted to look. Salesman was on me as soon as my foot hit the ground. Told him I just want to look. He lingered anyway so we left.

Best automotive dealer

My wife was taking a long trip and I wanted her car to be reviewed prior to leaving.....your staff did a multi-step checkup including checking breaks and increasing tire pressure topping off all the fluids to make sure everything was in tip top shape. all this at no charge just to make sure my wife was safe!!!!Great Job!!!! Thank You!!!

William Volkswagen Thank you guys so much for the good customer services allways.. Keep up the good work that you do Thanks again!

They really take care of you and your vehicle! Positive people work here who want you to have safe driving and an enjoyable ride.

By far the worst dealership for both sales and service that I have ever dealt with and I have lived all over the country and have had many vehicles. I wouldnt even recommend them for warranty work. We should have listened to all our friends in the community. Shame on us! Doesnt even deserve 1 star.

The service is always GREAT...especially our service provider Jada!

Im not someone who typically writes reviews, so if I take the time to do so its because Ive experienced either one of the best service or worst service experiences of my life. Unfortunately, having owned vehicles for nearly 35 years, this review is the result of the worst automotive service experience Ive ever been a party to. My wife loves Volkswagen vehicles and she has purchased or leased three vehicles from this dealership in recent years. After a less than satisfactory service experience last year, I asked my wife to consider having her 2011 Volkswagen Tiguan serviced elsewhere, but the dealership is conveniently located, the Service Advisors are courteous and friendly and shes been a loyal customer for years. My patience with the service department began to wear thin last spring when my wife noticed a knocking sound under the hood of her vehicle. I had been particularly careful to monitor her vehicles oil levels because the vehicle had been serviced for oil leaks at Williams the previous year to the tune of $1,600. When she told me of the knocking sound I checked her oil level and it was low. This was odd because her oil had recently been changed and there was no sign of leaks. I suggested to her that her motor must be burning through the oil so she took her vehicle to Williams to determine the issue. Along with a $140. diagnostic charge they told her that the knocking caused a misalignment of her timing chain and that total charges would be $3,200. I drove down to Williams to speak to the service advisor because they still had not diagnosed the problem; why was the motor burning through the oil in the first place? The service advisor spoke with the mechanic and reported back to me that they had know idea why the vehicle had burned through the oil in this way, but stated it wasnt doing it any more. The fact that they could not diagnose the problem or determine if it would reoccur but charge us $3,200 dollars including a diagnostic fee left me with little confidence in them. Fast forward to last week; my wife hears what she believed to be a similar knocking sound coming from her vehicle. Once I got home I checked they oil and her oil level was fine. To be on the safe side we had the vehicle towed to Williams. After a diagnostic check the Service Advisor called my wife stating the vehicles repair needs. She authorized for the repairs and an oil change for a total of $636.00. When notified that her vehicle was ready SHE PICKED IT UP AT 2:00 PM LAST FRIDAY; AT 6:00 PM THAT SAME DAY A WARNING LIGHT IN HER VEHICLE CAME ON WITH THE MASSAGE: STOP! OIL PRESSURE ENGINE OFF! Of course she was shocked and frustrated. she had the vehicle towed back to Williams right away. They kept her vehicle over the weekend and reported back on Tuesday of this week that she needs a new pressure oil sensor and they are charging her another $140.00 diagnostic fee for a total of $219.00. This is an insult and it angers me that the dealership is attempting to take advantage of my wife; the thanks she receives for years of unearned loyalty. HOW IN GOOD FAITH COULD THEY CHARGE HER ANOTHER DIAGNOSTIC FEE WHEN THIS LIGHT NEVER APPEARED BEFORE AND CAME ON FOR THE FIRST TIME 4 HOURS AFTER THEY COMPLETED WORK ON THE VEHICLE INCLUDING A COIL AND AN OIL CHANGE?!?!? This is why people have a hard time trusting mechanics. Service departments like this one give all of they others a bad name. Not only will my wife never return to Williams for service, but after driving Volkswagens exclusively for over a decade she has sworn of VW for good.

The parts and service guys here are great! Love what they do.

Just ran out of gas and managed to coast into their parking lot. The guys came out and put some gas in my car to get me down the road to the gas station. And wouldnt even let me pay them back for it!! Didnt catch their names but I sure do appreciate it! Thanks guys!

Dont waste your time going here unless you want to pay full price or extremely close to full price, what a fabulous waste of three hours!!! I got way the hell better of a deal on the east side.This Subaru dealer sucks!!!

Great Service! tires ride so quiet now. Thanks for calling VW work out the issue.

Never had any issues. These guys get you in and out as fast as they can.

Milt is awesome to work with!! He makes the service experience easy and enjoyable! I would highly recommend!!

I bought a pre-owned Subaru Tribeca recently from Williams. It is in great shape. I will be having it serviced there and plan to buy my next car there as well. They treat me and my family great.

Service is fast. Waiting area clean with comfortable seating.

This VW dealership really knows their stuff. Had my vehicle inspected and they not only told me what was wrong but also provided me with tons of information about the car including maintenance schedules and breakdowns of what things could be a problem vs what things could wait. Ill go here again.

VW service is always pricey, but Williams does a good job of trying to do everything it can to make you more comfortable while waiting and Ive always had great attention to detail from my service adviser.

Helpful

Many Thanks to Milt and all concerned for the detailing on my car. It look so nice.

They are incredibly over priced. If you need to get your car fixed, go anywhere but here. They were going to charge me almost $400 to replace switch and I shopped around and ended up finding somewhere that does it for $60.

Amazing service! But 1 issue occurred, they tried selling me a car with only 1 key! Wanted $155 for the key, $130 to program as well!!!! Insane! Right down the road I found a place called the keyless shop stop wasting your money at a dealership!!!! They can do them for $150 with free programming

I cant say enough good things about the staff at Williams Auto World. The reception staff was friendly and inviting on every visit (and there were several). They greeted me with a smile and can I get you anything while you wait courtesy. Tavi Paler, sales, was professional and knowledgeable. As I test drove the cars, he was chatty, personable, honest, and most importantly, he knew what he was talking about. He was patient with me throughout the whole process (I wasnt always an easy customer). The final step, financing, was painless. Tim Richards stepped me through all of the documents, warranties, etc, making sure all of my questions were answered.In short...go to Williams Auto World and buy a car from Tavi. I love my new VW :-)

The service was excellent and everyone was very competent and polite. Mike was most accommodating.

Having been to Volkswagen and Subaru dealers in multiple states... this is one of my least favorite. I cant get an honest answer or estimate, way too heavy on commission driven interactions. Thankfully I took my vehicles to a trustworthy mechanic that located the actual issue and saved us a few thousand in labor at williams. We also drove to ann arbor to buy our subaru, because of our experience with the Volkswagen at williams.

I am currently living in out of Michigan state and yet I drove all the way home to Lansing Michigan to have my service work done ( as well as see my family). William is THE best . enough said.

Friendly, fair price for service.

I just bought my new car from Williams. The experience I received was fantastic, every part of the process was well explained ahead of time. Being a young buyer I did most of my communicating throughout email and texting. Tavi Paler was the sales associate that took care of me, and I was pleased with the service given to me! Having a local dealership that gives this type of service is a huge advantage for me. Thank you everyone at williams I look forward to having my car service with you guys!

Great people!

Great car buying experience and after the sale service is second to none. 2016 BEETLE Cov.

Tried to buy an Audi for my mother inlaw and they absolutely disrespected and insulted us on our trade-in. Ultimately bought from Fox Motors in Grand Rapids where we got the royal treatment. We were told by Fox that Williams could perform all maintenance and paid for service so we wouldnt have to drive back to Grand Rapids. Williams told us that they dont do oil changes when we tried to use our prepaid Audi service. Later on found out that they do. When the prepaid services are done we wont ever do business here again.

I leased a new 2013 Volkswagen Passat and paid a fair price for it back in June of 2013. I had decided to purchase the car at the end of the lease and spoke with Tim Richards your financial manager. Mr. Richards told me I had been approved for finance through VW, but it was at a ridiculously high interest rate. I expressed my displeasure with the rate and he told me to call VW myself. Before I was able to leave the dealership, he came back to me with a little better rate. I called VW myself and they told me they would approve a 4.9 % interest rate, which I felt was fair and equitable. When I attempted to get in touch with Mr. Richards, on three occassions, he never returned my calls. Apparently Williams Automotive feels as though I have stepped on their toes because I was unwilling to pay the high interest rate that Mr. Richards had offered. I am very disappointed with the dealership behavior.Respectfully, Tom Masternak

Best dealership experience I have ever had. Friendly, professional and customer focused.

Horrible experience with their auto repair department. Take my Jetta in because its over shifting. So what do they do? Charge me $136 to run VCDS. Never checked the transmission, or even glanced at the transmission fluid to see if my transmission would need to be replaced after the $4792.94 of other work they quoted me on a car worth two grand. Money hungry ass holes that have no idea what they are talking about, Just trying to milk their customers.

More of the same. We were highly impressed and are very likely to consider purchasing another Subaru from the same dealer in the future.

Great service and add ins with each service check.

Before I purchased my Subaru, I had driven, for over 12 years, a Saturn Vue. It was the best experience I’d ever had with an auto-both for quality of the vehicle and the level of Service provided. I’d intended, of course, to buy another Saturn Vue, a plan that failed when GM eliminated Saturn. I’d heard a lot of positive talk about Subaru – both the car and the service. A relative in vermont swore by the brand, a friend at work felt the same way, I stopped people in parking who has Subaru’s and they were always happy to tell me how happy there were, often adding they were on their 2nd or 3rd or 4 th or 5th Subaru, and highly recommending both the car and the service. I didn’t think I’d find a replacement for the Vue, and especially the car buying service. But I did ! So far I’ve had no trouble with no my car, and have always an exceptionally positive experience at this dealership. I love my Forestor. Thank you William Auto World.

The dealer of Audi used cars were 100% mean. He didn’t let me try on the car because of my budge, because I am not a serious buyer!

I scheduleed a 10k miles service for my Volkswagen last week for this Monday. But when I came in they didnt even put me in the system.and of course there is nonscheduled loaner car for me either.

I do NOT recommend getting your VW fixed here! They drove my 2003 Jetta around for an hour and a half, gave it a car wash, and charged me $120 just to tell me that I needed to replace my ignition coils and that my transmission was fine. Took my Jetta to a family run business that works on VW transmissions and they replaced three parts in my transmission. Williams Auto World would have charged me over $500 to replace the ignition coils, I paid $100 elsewhere. Williams Auto World would have charged me up to $3000 for replacing my transmission, I paid less than half that amount to get my transmission fixed. Williams Auto World takes as much of your money as possible claiming they are trying to help you by recommending you fix every small thing before stating what the real problem is. Please dont waste your time and money here!