Fantastic customer service. I’ll update when I actually try the bedding! Update: I’ve used the bedding for a few months now and love it! It’s absorbent, fluffy and had great cushion. It picks easy, like small flake shavings. It’s crazy how it seems to bind the ammonia/urine smell. There is far less odor with the paper than with any other bedding I’ve ever used. I’m going keep using this!