Purchased a tonneau cover in 2016 for my pickup truck from Lund International through Amazon. Over time it had shrunk in the sunshine. It was not sticking on the velcro on the sides anymore or stretching around the edges. Contacted Lund through the seller portal on Amazon. I got a response from Joe C. He put into motion solving the problem. In less than a week I had a brand new cover sitting at my house. Totally blown away at how fast of the response and the outcome. Will be buying another cover from them for my new truck. Thanks.

17 AprI have spoke with LUND warehouse, on 16 Apr, in regarding a hood protector I ordered that arrived broken, and was assured that it would be shipped on that day. Did not happen! Lund will tell their customers what they want to hear to get them off the phone when it comes to replacing items that are broken due to their negligence in packaging! I wonder how long it will take to receive a replacement and if it too will arrive broken!10 AprI ordered a hood protector for my new 2020 Ford Escape, through Auto Anything and it arrived broken! There wasnt any packing in the box that was two times the size needed! I notified Auto Anything and as requested sent them a picture of item. They will let supplier (LUND) know. I ordered this item for my upcoming vacation to protect from road debri. I called LUND to inform them of this situation and the agent refused to listen to the fact it wasnt packaged correctly, she stated we box ship them all the time time! She wouldnt take the order# number or PO to help expedite this matter!Is this how LUND treats their customers? I only hope I get the new one unbroken!

Hard work gains prudence but laziness shows the guilty where they lay. Grace is a wise mans ability to see wisdom in their experiences and honor the people around them. Respectful people all in one place and a peaceful people whom looks for ways to help one another.

Sent me a top mount tool box with only a single cardboard box no packing no anything so it was damaged been waiting 6 weeks for refund or replacement only get useless emails from Mallory asking if I wasnt a new box or refund when I answer i get email saying box will be shipped when it dont arrive in 5 days i email again only to be told replacement will be shipped worst company Ive ever dealt with they actually ask me at first to ship damaged one back first then Id be out of box and money glad I didnt fall for that DO NOT DO BUSINESS WITH THESE PEOPLE YOU WILL REGRET IT THEY GOTTEN TO BIG TO CARE TO REMEMBER HOW THEY GOT THETE THE CUSTOMER

Cant get them to send hardware kit that was left out of the box. I call and they tell me I have to order it online. No manager available to talk to. Two weeks and still waiting. I ask for a return label to send the product back and was told they cant do it by phone that I have to go online and fill out a form.

I purchased a Stampede hood deflector online. It arrived on Wednesday, the day before Thanksgiving, and couldnt wait to install it on my Jeep. When I pulled it from the box there wasnt any mounting hardware. I thought surely I just overlooked it and tore the box apart and then the plastic wrap from the deflector thinking it may have been wrapped up in the deflector. It wasnt. I tried to call and they were already closed. They were closed the next day, on Thanksgiving, which I would expect. They were also closed the day after, on Friday. I tried calling Saturday and they were closed on the weekend as well.I finally reached someone on Monday and was told they would ship it out and should have it in fourish days. Where I work we ship parts and product overnight if we miss something in an effort to retain customers and attempt to make up for our shortcoming. I dont know why Lund doesnt do the same. I ultimately got the hardware one week and one day after I received my deflector. Thats far from acceptable. I wont be doing business with them again. I can buy Jeep accessories anywhere.

I have called 5 times and now one will call me back. Poor service

They act if phones are messed up have called 10 times and they keep saying hello and hang up on u. I even heard Allison say I cant get this person on the line

Poor service and a royal runaround !!!

Slow

It has helped me a lot