If I could give them zero stars I would! I ordered a simple Father’s Day cake and it was a complete disaster! I had to talk to 3-4 different managers just to end up with a cake that looks like it was made for a funeral. My original cake was freezer burnt and old! I still don’t know what the nasty green ice cream on top is. I asked for Oreo.

Every time I come to this location they never have bananas. Today I was there and they didn’t have bananas, strawberry or pineapple toppings or cookies & cream. I asked what ice cream do you have? I placed an order and the person at the window gave me my food and said alright…she didn’t say thank you at all. This location has the worst customer service and inventory management. They loss a customer today.

The girl didnt have the slightest clue what she was doing. For starters she wasnt listening to what I asked for and after having to correct her multiple times, she STILL gave me the wrong ice cream. Wont be back to this location. How hard is it to scoop ice cream into a cup?

Worst service ever ppl eating and on their phones rude as can be had the Hispanic girl doing it all this was today at 8:45

Umar did an amazing job. Moved here from Boston MA. We know our Dunkin. Been disappointed every time we go to other Dunkins. Keep up the great job. Stay amazing.

First of all, I love ice cream and Baskin Robbins is my favorite. Having grown up eating BR as a kid many years ago, I have a certain expectation of excellent service and product quality.Several months ago, I visited and ordered a single scoop of ice cream just to be offered a kid size scoop which I quickly rejected such an insult after being charged nearly $4.A couple of weeks ago, my Mother craved a Banana Royale. BR didnt have bananas. Not sure why since bananas are inexpensive and very easy to obtain. We left and drove to BR on Club Drive.BTW running out of bananas has occurred at other local Baskin Robbins. Poor business when a company is willing to lose revenue due to their unwilligness to purchase a bunch of bananas for $2 somewhere else to accommodate for the sale of a very popular as well as profitable menu item for which they are known for.

I came here after work and ordered a chocolate shake and they told me their machine is not working or something of that matter on a Friday late afternoon. The area is a nice area near Sugarloaf Mills Mall. I guess people who work at these places just dont care or the owner doesnt care. I really wonder about people who own these franchises like Dunkin Donuts or Baskin Robins. Some of these owners are incompetent and just lack pride and customer service and true leadership. I probably can get my sixteen year old nephew to run that business.

Came here for a late night treat with my dad after a memorable event and they were closed an hour and a half early!! Unacceptable if you close at 11PM. We were driving around looking for an ice cream place for the longest. We saw him cashing out smfh. When we knocked, he didn’t raise an eyebrow. I’m not coming back.

Update your google page guys. We drove all the way over here because it says you’re open until 10 PM but you were closed when we got there at 9:05.Very frustrating for the wasted trip.

I came here because I really wanted to try the new Freak Shakes Dunkin’ Donuts was advertising for National Ice Cream month.I pulled up in the drive through and asked whether they could make the donut freak shake for me and I was told yes although the gentleman seemed to hesistate as though it was something he did not want to do. I went ahead and ordered then as soon as I pull up to the window, I am told they ran out of “supplies” to make the shake...How? The donut shake literally just consists of a specific ice cream (which they had in stock because he offered to make a ‘sundae shake’ with the same flavor of ice cream instead), whipped cream, one whole donut and a kabob of munchkins. I then asked for a different freak shake and he said they ran out of supplies for ALL the shakes — how convenient.I was peeved and I’m sure he could tell. I went ahead and just ordered a regular cookies and cream shake. He gave me a bag of — gasp! DONUTS! For the inconvenience! So if you had donuts in stock and you had the flavor of ice cream. You ALSO had whipped cream... what exactly was missing except for your work ethic to do your job?Extremely disappointed with this visit and will try to avoid this location in the future.

Ice cream was really good

VERY small selection of ice cream cakes. And the ones they had, had different decorations but they were all pretty much the same. Chocolate cake with either chocolate ice cream or Oreo ice cream.

Changing my 4-star review to a 2. Been here before and this is a good location. Donuts are fresh and service is fast. However, today I went and ordered a sweet tea. It wasnt good, tasted like the leaves were rancid. I came back through the drive-thru only 5 minutes later and asked to swap the drink out. They asked if I had the receipt, I paused and said well I was literally just here. they said well you have to have the receipt. Luckily I had it because I was given the impression that I would have been stuck with a rancid drink if I did not have it. Seriously, people, Im not asking for my money back, nor was a returning a $1k TV. If someone is petty enough to cheat you over a $2 drink, just chalk it up to the cost of doing business. Im sure it rarely happens. I felt insulted and as if they felt they were doing me a favor by swapping out their spoiled a$$ drink. Bad customer service really leaves me with a bad taste in my mouth. Id rather frequent businesses were customers are considered trustworthy.

Horrible!!! Whats the point in having email coupons if you cant use them!?!? Was told to download app when I did HAD to do it thru FB and then I see an advertisement for email coupons in the store in the sitting area VERY BAD WHEN ITS YOIR CHILDS BIRTHDAY AND SHE CANT GET HER FREE SCOOP!!!😡😠

Very respectful and excellent service. Very good location!

Overpriced, poor service, and underserved portions for price.

The coffee is always delicious there, I love it. The costumer service....well!!! is just okay.

If I could have gave them no stars I would because everything I ordered was stale. The cones were stale, the donuts were stale, and the pistachios were stale.

Ice cream and donuts are really good.

The choco chip ice cream is expensive but great.

A bit pricey, but never disappoints.

Wth its ice cream y complain.

Great and friendly service!

Horrible service at the restaurant by a waitress

Great

Like this place