The only thing the store is good for is getting a new phone. They make you call in and do all the transfers or fixes yourself.

Not to welcoming at this location. Also I would like to give this store a suggestion. Those chairs you have in the store does not accommodate everyone. They are to high and very uncomfortable. I have a bad back and bad knees plus I am a little over weight. I couldn’t get comfortable. Plus you have employees who have to sit there all day on these hard seats!

Extremely slow service. Over an hour with no help. Several employees walking around doing NOTHING. They could figure out a way to expedite service during these frustrating times. Theres no reason for it to take this long.

Just spent 20 minutes trying to send Christmas pics to family. I had to send 3 times before the message was received. Each time I sent, the message indicated that it went through but the recipient did not get it. The automated support just hangs up on you. I really cant believe we have this much trouble getting pictures from point A to point B in 2020, its really pathetic.

Stay away from Verizon. They are the most expensive and will add things to your account without asking permission.Update: Notice that the Verizon store owner didnt offer to look into my complaint. Why?, because he encourages his employees to add things to new accounts without customer permission.

Worst customer experience Ive had in years on 9/16/20. Showed up to get a new phone and a new phone line. New phone needed E SIM so I could use a second line with a physical SIM and have both on the same new device. They said they could do it, sold me a phone and a plan, then didnt know how to complete the service. After two hours they gave up, handed me a note with a phone number to call Tech Support and ASKED ME TO LEAVE SO THEY COULD HELP OTHER CUSTOMERS! I told them I wasnt leaving until what they sold me worked. I stayed there and went through three different levels of phone support until I had to leave for a meeting at 5pm (4 hours in the store). I asked the manager to cancel my plan and refund the phone charges since they couldnt make it work. He agreed to do this, but wanted a $50 restocking fee for a phone they couldnt make work! OUTRAGEOUS, TERRIBLE service. Huge mark against Verizon for the rest of my life. Every chance I get to influence our 800 employee corporation to switch to another service, I will do so. And I will get plenty of chances.

Dustin V. is totally awesome! He is the most knowledgeable sales rep I have ever done business with!!! I would recommend him for everyone he made everything look easy

Punishing customer service.

Farida did an awesome job taking care of my concern. Enjoy talking to her, very professional, very knowledgeable 👍😎

Horrible combative customer service. Will rip you off. Danger

Do not go to this location and do not work with Jayme - who admited to us that shes leaving soon - which apparently meant she was not going to provide professional and helpful service. In fact we wasted several hours over our weekend dealing with all the problems she created for us - and ended up going to a different Verizon location for assistance (who was kind and literally fixed all our problems in 15 minutes). Go do a different store completely (the one in League City on 96 was amazing and the ones who finally fixed our issues).

Really, really hate Verizon customer service.

Great service and friendly faxes who know what there talking about. They anwered all of my questions with great knowledge and helped me out with my problems. They also had great deals and prices.

Very poor help . New to retrain your people about being pallets and helpful with there customers

Would not put a screen protector on for me because of covid

Helpful and quick. Very pleased with this location

Mr. Gavin Expose (epic last name) did an excellent job getting me upgraded to two smart phones and changing my plan over to Edge. He did an excellent job answering all my questions and displayed admirable patience as my young son went from a cute little angel to ravenous screamin demon.Pause for effect......Overall I am happy with the service I received, and Gavin even gave me a follow up call to see how the phones were working out.

I went in this morning to get help with my new phone. No line. No waiting. Gentleman walked right up to me and asked if he could help me. He handled all my issues and questions. I never felt rushed. I was a great experience.

Just wanted to leave a comment on the excellent customer service I received at this store. Antonio was exceptionally helpful and informative. I appreciated his professionalism and easy manner. Thank you.John

Awsome as usual. They were able to do exchange with no problem.. always a pleasant experience here

When i first started going i hated it, actually got scammed by a dude their, but.... Marcus and Kevin have kept my business their. Tha k you guys for helping us out. New tablet works great by the way. Both are very knowledgeable about phones and products. Not pushy, and very patient. Thanks.

The staff was very helpful in helping us pick the right phones for my daughters. They helped us get the best possible deals. Very friendly!!

Walked right in and found what I needed with the help from the advisor.

They advertise phone screen repair AND give prices. THEY DO NOT FIX BROKEN SCREENS. WASTE OF MY TIME.

I went into the store and Chelsea ans Abby fixed all my problems ans got me into a great new hum!! They are the best!

James was Excellent!!! Loved his laugh too. Very nice person working at that location.

There is no set person to add you to the queue. So you might be waiting, just no one actually realizes it. Also you ask for something, repeat it, validate once more just in case. But come home just to realize it was not done.

They recently remodeled, and it screams we dont want to deal with customers.while I was there, another customer asked about what happened to all the space (where the two customer service counters were)? and there manager said thats our space, we need our personal space.Before they remodeled to keep their customers out, I thought they had a nice store.Aside from that, they knew absolutely nothing the new note 10 series, and gave conflicting features and specs (I spoke to two different sales reps and a manager) when comparing the note10+ and the note10 5G. After giving conflicting information, I asked them to show me some specs provided by Samsung or Verizon.The sales rep said he could not provide that information and I would have to take his word for it. He also said Samsungs information is no more reliable than CNET. Really? Really really? LuLz!They said the note 10+ and note 10+ 5G have different size screens. And the note 10+ has an AUX input(That is false.) I asked them to check for it on one of the note 10+s they had in the back.They said ok, waisted 10 minutes in their new customer free sanctuary, then came back said no we cant open one. Mind you, they had a note 10 and TWO note 10+ 5G models on display but no note 10+. Also if they would have checked the note 10+ in the back, and it had an AUX port, I would have bought it. Lol.They told me I wasnt normal for wanting to know the differences between the two phones before I made my purchase, and shamed me for not having done my own research (through CNET right?) before I came in to buy.I will not be back. I would rather drive an hour round trip for a better store, than deal with these incompetent neanderthals.

Customer service was great! No line thanks to plenty of employees there to take care of everyone. Easy to find!

If you want excellent service, ask for Michelle. She was so wonderful. We have been with online chat, in person sales and have remained frustrated and stuck because of lack of customer cares. Finally a customer service rep who knew her job well and listened to our needs and didnt push for major changes that WE DIDNT NEED technically or financially. THANK YOU MICHELLE SO MUCH!!!

I came in with Chelsea she upgraded my phone and downgraded my bill!! She is the absolute best!! I got a new him too!!!

Lexa was really helpful and really sweet and patient and willing to help. You don’t get that often anymore! I spoke with her through the phone while I’ve called previously and others were being rude In store calls as well as technical support so Lexa really was a relief to speak with!

Verizon tech support gave me the run around for 5 hours... came in to this store for help and they had my issue fixed in 10 minutes. I was a bit of an a**hole when I walked in because I was upset, but the staff was great and patient. Will always recommend

They absolutely need more training! The couple of times Ive been there, there is a guy with such a hostile attitude. The recall with the Note7 hasnt been easy for anyone, but i have to call the company myself to get things situated, since they cant.

Every time I come here the staff does anything in their power to make sure I leave happy. I will mostly likely be a lifelong member of Verizon and they can thank their staff for this!

I get a lot of we cant do that when its their screw up. soon as my contract is up, Im changing carriers0

Fast service and well staffed. The employees are always helpful and have a helpful positive attitude.

I came into the store and Chelsea along with Mundarius took outstanding care of me. The team work was magnificent!!!

Great customer service And a pretty good selection of phones.

Justin is the best! Always very helpful.

Horrible Horrible Horrible experience. My only day off decided to get a new phone and 2 minutes walking in the verizon store an associated approached me without even introducing herself I just happened to see her name tag Jeyme to even know she worked there because she had zero interest on why I was there after 1 single question...the only answer was no you cant looking at me like are we done now attitude. Im a current customer and was extremely upset to be part of this company as my provider.

Friendly staffHappy New Year!

This Verizon store is ok, but the employees need to be a little bit more knowledgeable, when they are selling you a device.

They have a really nice staff and lcpd is always in duty there.

I went here with the intention to buy a new phone and swap providers but this location has poor customer service. I walked around for 10 minutes and was never greated, the only person I thought was a sales rep was goofing off on the phone. Thumbs down! not getting my business.

Excellent customer service when upgraded 2 phones. Kevin was so helpful!

Van provided excellent customer service today! Greatly appreciated!

Staff was helpful and did not try to sell me on phones.

I was having issues with my Motorola Turbo 2 mobile device, I went to the VZ store and was told that I have to contact Motorola because of a chip on the screen of the shattered proof device was covered by the manufacturer only. After countless attempts to reach a competent agent at Motorola, I was told to head back to the VZ store. I returned to the VZ store and was help by a great tech, but VZ could have taken care of the problem along after I expressed my displeasure with the manufacturer and the treatment I received from them. Verizon you are who you because of the people, us, we, me believe in the service you promote. The partnerships you have developed with some these manufacturers like Motorola affects your company as a whole. You should really consider changing the culture of your relationships with companies like Motorola to ensure that your clients receive the best experience when dialing in with a issue. False advertising is fraud, but allowing your customers to suffer as a result of dealing with your partners seems like senseless attack on us. Just do better!

No one greets you and gets you signed in, not until had to ask someone

I prefer personal contact but theyve all switched to apathy.

This location has the best customer service by far! Expect a wait during peak hours.

Unable to help us with a phone repair. We are eligible for an upgrade, but cant because the phone is damaged. Frustrated by the lack of service and constant push to sell another $650 phone.

Came in with Trae and Chelsea they were great!!!

These guys are liars. I just went in today to use my amazing edge program where you can upgrade anytime and just start paying for my new phone. Well what one of this stores amazingly smart sales person told me was a bunch of lies. I went to a verizon store to upgrade but they didnt have the correct phone so i went to bestbuy cause they had it. Now bestbuy tells me i have to pay %60 of the phone to upgrade, so I explained that the guy at this store told me I can upgrade whenever without any additional fees. So now Im curious to see how much my original deal will vary from verizon to verizon. So the next verizon I went to said I have to pay 75% of the phone now. Amazing so in the end 3 different verizons have 3 different answers for me. Ive all ready reported this store to corporate for false information.Watch out when you buy from these intelligent individuals, dont take anything for granted. Read the fine print, they will retain information just in order to make a sale.

This is a complaint about Verizons overall disappointing customer service. My husband and I went in there today to upgrade a line to the new iPhone. We were informed that the line was a test device since it is not in use. Its pretty crappy of verizon to be taking $40 extra dollars each month from my account, send me an email letting me know that my device is eligible for an upgrade and to visit a retail location - only to be informed that they cant do that in the store and I have to call Tech support. A manager was suppose to come and talk to us, but he never showed up and instead sent the same employee that couldnt help us back to tell us the same thing. How about taking care of your customers that have been with you for over 7 years and you help us in the store. No likes to be on hold with Tech support. Disappointing service, and poor management. Im looking into switching carries now.

Hooked me up quick in and out

Great in store experience. Another great Verizon store

Always POSITIVE CUSTOMER SERVICE 👏👍

Store is always clean and the staff is super friendly!

Great service and always ready to serve you

Great service and knowledgeable staff.

Went into the store paid off my device. My account for some reason has a cash only restriction. I go to get cash paid the device in full. The representative pretends to go in the back and get the new device and comes back saying I cant finance a device trying going to the apple store .

Great experience, awesome store and Management!

Jeremy is the MAN!

Great service short wait time

We had too leave after waiting for over 1 hour. We walked in nobody greated us. We had to go up to the manager when we seen her talking to another customer that walked in after us. If you see customers waiting and you as the manager just there walking around not helping the customers why you there?!

As always this cooperate store is amazing!

Nice service in and out in no time

Helpful staff. No wait.

Theyre charging me a $100 a month for an extra land?

Helped me with a return no hassle

See Ray he will take care of you

Professional but cold and formal. Accountancy and government climate.

They know their stuff

The guy seemed very rushed, applied the protective screen to my new note 8 creating a bubble that later on broke the protector .

Great service

GREAT STAFF, VERY HELPFUL!!

My dog chewed my stepson iphone customer service out the door meaning no good waste of time even if you have insurance call or go to another store thanks

Incompetent and rude group of people that work there. No clue on the devices they sell.

They didnt know the answer on how to switch over to SD card and instead of telling me where or what I should do to get answers they just wanted me to buy another tablet when mine was only 6 months old.

Got 3 starts for positive customer service, docked 2 starts for high prices of accessories and selection of phones being predominantly glass backed and not durable.

Long waits. Staff needs to be retrained.

Eh. Its Verizon. The only difference between one cell service provider and the next one is the name, honestly. They all cost the same, NONE of them provide service in ALL of the areas I need it, and I buy my own phone every few years.

Rey helped me tremendously with my galaxy 9!!

Its Walmart

Great customer service

Friendly service and quick

Very helpful

Rey and Michelle always go it if their way to help with any issues I may have, new products, warranty claims, or just general help if I am having a problem with one of my devices.

Long wait time

Helpful

Excellent service!

Good

Employee lied to me and told me there were no monthly charges associated with free tablet, and surprise surprise $20 extra/month appeared on our bill, which the manager refused to take off- a two year contract, so they are getting $500 total from us >:(

Cant fix anything

Justin is the MAN!

Super!!

A rippppppppppp Offff! Never again !!!!!!!!