David B at the Verizon Wireless store on Hempstead Turnpike in Levittown was awesome! He provided excellent customer service, set my replacement phone up for me and made sure I remained in budget. Check him out if you need an upgrade or replacement.

Expert service and knowledge!!Great promos - but need something more for existing customers

I was served by Brigitte Manley, shes the best at what she does. I would recommend Cellular Sales because of her.

It does not work. You have to wait up to an hour and a half just to pay a bill. They should put more effective and active people, not these incompetent workers who have

Great job explaining every detail of my new purchase. I did not have an easy setup, and I am a know it all IT guy. The representative who worked with me and helped me find the best deal. So excited to get Disney+ for a year!

EXCELLENT LOCATION!!!!! My husband and I visited this location and saw Steve on Friday 1/29/21 and Vincent on Saturday 1/30/21. Both reps were awesome! They helped us purchase new LG Velvet phones and helped us figure out how to get over the hurdles of figuring out how to use them and iron out the kinks you encounter with learning new cell phones. Both Steve and Vincent are the most patient, knowledgeable and kind reps we have ever encountered while being friendly and understanding at the same time. We would recommend this location with rave reviews!!! Thank you all for making what can be a frustrating experience to change out phones to newer technology a fun and easy experience. THANK YOU!!!

I transferred my lines and was promised a rebate but never got the refund and had to visit multiple times. After months trying I left Verizon because this store wouldnt assist with any problems. I came to get a copy of my bill and the clerk told me that he can view my account but not print out my bill. What kind of service is this. Worst customer service

Went to buy a new iphone. Vincent was personable, knowledgeable, and extremely helpful. He also put extra effort forth to get us the best deal on phone & plan. Very good experience.

I went w my friend Sue, to this Verizon store in Levittown as opposed to Massapequa, since we were in the area. It was evening and we needed to ask about connecting my new prepaid phone, since AT&T had cut my service off.The young gentleman who helped us was so respectful and knowledgeable. Im not very tech literate and he was very helpful in explaining that I had to get a new number until I paid my former company back for their phone and the bill that was to high. He disconnected me, and I am now w Verizon. He was very patient even though we kept him passed his quitting time. After we left we saw him take his dinner w him to leave. I apologized many times about his overtime. He said I can come back w any problems. A nice experience. 🙂😀

We had a negative experience with this location. My dads phone wasnt working. The sales rep said there was nothing they could do to help fix it. He told us we had to get a new phone, and pushed the velvet ($750) on them. After my parents got home, they checked with Verizon and found out that the phone was under warranty. My parents went back to the store to return the phone and get the old one back less than a half hour later, since Verizon said they were able to replace it. The sales rep acknowledged that the phone was under warranty but said he had already sent back the phone and couldnt help.Bad customer service, and shady business! I would not recommend this store to anyone! I will definitely be filing a complaint with Verizon.

Excellent and prompt service

Rep helped me with a cell phone issue.

I had bought the LG Velvet (mistake) and before my 2 weeks was up, went in to exchange. One man ordered me the iphone 11 and told me theyd give me a call when it came in a few days. A week later, nothing. A month later, still nothing. I called about every 3 days and was patient, and every time I was told something different. Finally, they tell me to come in. The one man found the phone within 5 minutes, stated it was in a separate inventory. Not ONE person thought to check the other inventory for the entire month i had been calling??? Or to even call me when it arrived.Service here has declined big time.

I did not have good experience in customer service here. It looked like two guys that were here when I visited didnt really want to be there. One of them told me to sign in and wait in the car to be called. Waited over 45 mins, no call so went in and both of them werent doing anything. I asked them if someone could help, they said sure. That is not what you want to hear as a customer by the way. Anyway, the guy was no help, told me to go to the other store. Not sure what was going on, but I definitely felt like they were discriminating against me. Management should re-train these guys on proper customer service. Not that it matters as I have many other options, dont really care to go back or recommend this location.

Go no further than the Verizon Store on Hempstead Turnpike in Levittown and ask for Ankush Dhawan!!! He is simply the most knowledgeable, patient and pleasant Account Manager! I’ve been to other Verizon Stores and will only deal with this location and for sure, the best of the best, Ankush.Excellent Covid precautions as well. The best customer service you could ask for. I’m so very pleased with my experience and Ankush answered all my questions and took his time to explain how my new phone works. I’m one very satisfied customer. Thanks so much Ankush. You’re the best!!!!

Great service everyone. Wearing face masks and I was in and out very fast.

Bridget was very helpful and took the time to explain everything. I would recommend this location when changing plans around.

Had a great experience at this store. Finally gave up a 5 year old phone and different carrier. Between the depth of Richs knowledge and dedication of Vinnie to get me up and running, this was one of the best sales experiences Ive had, especially with cell sales and service. Impeccably clean and well-stocked store. Will recommend to friends and family.

Extremely knowledgeable staff, friendly, & they went way above & beyond so I made the right choice!

Good service.

Stop there for sim card and the guy you help me toll me that the phone that i bought from microcenter (lg g6) doesnt work on verizon network but i know that it was good phone a few days late i order one sim card direct from verizon web site and its working perfectly no problems. very bad assistance i will never buy from that store again .

I went in to upgrade my phone and I walked away with more than that . This was an excellent customer service experience. Jon-Claude was beyond helpful . He was informative and very patient and helpful .I am very happy with the phone but had an issue regarding it and Jon was responsive and took care of my concerns immediately. I have no doubt I would recommend Jon and this store to anyone.

This is a phenomenal group of people that work here. Vinny and his staff are the epitome of what customer service should be and i believe they should be acknowledged. Ive been to many Verizon stores and the experience hasnt been that great. I dont live close but I will travel the distance because of the customer service. Go and see for yourself. Thank you to everyone that works there. I hope corporate sees this!

Fast, efficient and knowledgeable service. Everyone in the store greeted me. At most Cell phone store I feel like a number. At this store I felt like a person. Ive been with Verizon for over 10 years and I think Ive found my favorite store. Im still surprised that the manager Jon actually helped me with my phone. Great service.

What can I say about this place but that it is absolutely amazing! I was lost in what phone to get and was angry about my bill. My new Verizon rep John A tool car of everything. Lowered my bill and helped me get this great phone. He also helped me out with getting a new free tablet. He is my new Verizon guy and this is now my home store. Thanks again guys.

I came to the Verizon store for help with my galaxy mini and Steve was so helpful, he showed me my phone had no memory which was causing most of my problems. He showed me a new phone very close to what I had and spent numerous hours helping me to set everything up. He even stayed past the time he was suppose to go home. you are very lucky to have such a dedicated and knowledgeable employee who genuinely cares about his customers. I will recommend him to everyone I know.

Super helpful, very nice, took lots of time and explained everything to me, very easy to understand .I will suggest people come back to this store and speak with Richard Alvarez. Super helpful and took lots of time to explain ALL of my questions . Very professional and very nice to work with . Id prefer people come to this store and speak with this man. Very respectful and took the time to explain everything

I would highly highly recommend this store but more importantly I had the sales man Brian Joseph who was just honest and upfront and I would not go anyway else and with anyone but him. I was a die hard sprint customer for you 15 years just went alone for ride with my daughter and partner I had no intention of leaving sprint ever. But dealing with Brian changed my thinking and now I am Verizon customer all because of him

I purchased two new phones here and they charged for setup fee which they never told me about. I called in to complain about the untold charge, they never got back to me in months.

I came to this store with an issue with my,old phone. Talked to a guy name Jon. He was absolutely amazing! He really knew his stuff. This location is very good!

This was the best experience Ive had in a cell phone store. I came into the store which looks so much better than another Verizon store Ive been in. John met me at the door with a smile and full of knowledge. He helped me set up my new phone and gave me his direct phone number of I had any questions. John was the best!

Great service fantastic experience

By far the best experience I have had in a cell phone store. I am not into technology at all. Joe made it extremely easy and painless. He upgraded me to the LG V10. He also took the time out to transfer all my info from one phone to the other. Thanks a lot Joe!!

Don’t go here if you don’t wanna pay more than what you have to. This is not a Verizon corporate store. There’s an additional fees such as setup charge $35 each device. Phones are more expensive I was charged my new iPhone $1260 which is $1250 at Apple store or online or Verizon corporate store. I was charged $10 more for each phones I purchased. They don’t tell you there’s a fee.

Had a major problem with my phone and was totally lost & frustrated after being on the phone for over 2 hours - decided to go to this store & Vincent Miceli not only solved my problem quickly and expertly he was so patient and kind. He really is so knowledgeable and an absolute pleasure. So if you need help - any help at all to help get a new phone or help with your he is the go to person!!!

He was extremely patient and helpful with me. He helped set up my new phone and transferred pictures from both my phone and my late husbands. He also helped with getting a new contract due to transferring it to my name since it was originally in my husbands name. I greatly appreciated everything he did for me.

Daniel was amazing he talked me through every detail of getting a new phone and helped me pick out an even better phone. Daniel is very personable and looks out for his customers! Highly recommend coming to this Verizon store!

Steve and John did a great job setting up my phone and helping me to get started using it. They told me that I can come back any time for additional lessons to help me become proficient in the use of the phone and tablet. Good people and great help.

I went into the store to ask about an iPhone issue and left with a new phone. I worked with a gentleman named John A. He was well educated on the devices and made sure I left with the right one. Great experience with him. He also setup all my programs and connected my phone to my car. I will refer everyone I know to him. Thank you again.

Just came to gather some information and ended up buying 3 iphones and 2 hum, Awesome Experience with KUSH! Such a detail oriented, honest sales man! He was really helpful, I would definitely visit this location going forward.

Vincent was so helpful and took the time to look into a different package and saved us money. We were helped right away and everyone was so kind. It was also so clean. We are from Massapequa but will travel to this one from now on.

They really take care of you here. Great customer service and very efficient people. Richard Alvarez helped us through a phone upgrades and return/trade and he couldnt be more helpful and accommodating.

Ryan Clemmons was amazing. He was professional and very nicely dressed. I wasnt a sale and he still took his time answering all of my questions. I left the store feeling very accomplished. Id definitely recommend EVERYONE come here

Richard was a great help to us. After a frustrating visit to a Verizon company store we were most pleased by the service here! I highly recommend shopping here.Store is comfortable and clean.

What a wonderful experience I had going to the Verizon store. I walked in intending to purchase a battery and walked out with a new phone. With the patients and knowledge of the sale Representative Steve Samuels, he help make what could have been a painful experience.... A pleasant one. Keep up the good work with hiring Representatives like him . thank you

Janet was great. Very patient, unlike me. Appreciate the customer service that I received. Would recommend her to anyone. Told me about a rebate that I was unaware of. Thanks again

I was stunned by the product knowledge my sales rep had. He was very helpful with setting up my new phone and tablet. The fact Jon sat with me for an hour to teach me everything meant everything to me. And they offer free classes. I will definetly come back to this store.

The young man who helped me, was wonderful . I was very happy when I left.

Steve was incredibly helpful and patient with my not so tech savvy mom. My mom was very upset about getting a new phone and dreading the process. Steve got us in and out of the store in a timely manner with everything we needed. The next time we have to come back we will definitely be requesting Steve Samuels.

This is one of the best Verizon Wireless locations that I have been to. The staff was extremely Knowledgeable and helpful. I dealt with the salesman Steve S. He sold me two iphone 6s and accessories for them.

Very pleasent experience. Was able to get the price I wanted with the phone I like. Kudos to the sales people who assisted me!

The representative at the Levittown location (Brandon) was extremely professional and helpful. He helped me with a trade in for my current phone and showed me the differences between the Samsung 9 and LG V30. When my new phone arrived, he transferred the data from my old phone to the the LG. He showed me how it works and answered in fine detail all my questions. He is one off the best Verizon representatives I have ever interacted with.

Always professional staff treated me with total respect and courtesy, and answered all my questions, cant Thank them enough

Omar was extremely helpful. He got my new phone activated as well as transferred my information, which another Verizon store was unable to do. He made this a great experience!!

Jon a. Is very helpful in explaining everything to me . I highly recommend him for any sales .Great customer service skills. Very knowledgeable. Very patient. Overall a great guy.

We walked in and John -Claude Alexander took care of 3 issues in 20 minutes. Great service, pleasant, no attitude like the other Verizon in Massapequa on Sunrise Hwy. When we went there it’s was like, “why are you bothering us with your problems. Figure it out yourself.” I must say this store in Levittown has been my go to for whatever it is I need and they will always get my business when I need to purchase or roll into a new phone . Hands down. Thanks John!

Having a problem with my phone...Getting an error message that wouldnt go away.I was very fortunate to have Anthony Furino help me with this issue..He was extremely professional, knowledgeable, patient, very kind and he took care of the problem right away ..He addressed all my concerns and not only did he solve the problem, but explained how and why the issue was happening...Ive been a long time Verizon customer and thanks to Anthony for resolving this issue I will be for years to come..Anthony Furino is truly a valuable employee at Verizon and I hope that he is recognized for the wonderful job he does. Thanks Anthony! You ROCK!

Its always important to read every word of a contract youre signing, but here use extra caution. They WILL lie when explaining your contract, and because theyre a retailer, Verizon headquarters (super helpful) has no recourse in correcting these issues

What can I say about this store except for the fact is was amazing! First they have seats, second they have knowledgable sales reps, and most importantly they have a no wait appointment system. Ive done business with my personal account manager Jon before. And I will only see him and go to this store.

Joe and Kyle were Very helpful! Went in for a new phone and they got me in and out within 15minutes. They were about to close and stayed open just to help me. thanks guys!

Great experience. Joe took care of my whole family and made the process easy. Will definitely be going back to this Verizon in the future.

Janet at this store was an amazing representative and she prevailed where others failed. If you need to upgrade or anything for your Verizon Mobile needs come here and ask for Janet. The store was nice, spacious, clean and felt my privacy was respected and everyone was extremely helpful.

After my sister raved about this store last week. I had to see what it was all about. She said her guy John was well educated in the devices and gave her a great deal. So I called him to make an appointment. Which I think is a great idea. I will never wait hours in a Verizon store again.

I love this place. Staff is wonderful, very helpful and very nice. Everytime i walk in there is always someone to greet you and help you. 100% love this place and all of the staff.

I dont normally write reviews but i had to write one for this store. I have been to many cell phone stores over the years. I came here this week with mt girlfriend to upgrade her phone. By far the best experience ive had in a retail store. Such a great friendly family environment. Everyone was so helpful and happy. First time getting a phone that was pain-free. Definitely going to this store from now on and telling all my friens and family. Keep up the good work guys!!

I walked into the V store looking for a battery and ended up with a new phone. Because of Richards knowledge I took advantage of a great deal.

Went in for help with my phone & Brandon was extremely helpful! So happy I found him!

I had an excellent experience with Brandon. He was able to quickly answer all of my questions.

I had an amazing experience at Verizon Wireless! The customer service is great. Joe Sgroi was incredible all around and very knowledgable. He helped me upgrade my iPhone to the LG 4G. i love this phone!! thank you Joe i will see you again!

Staff is very nice and very friendly. I love coming here and talking to everyone. Staff is always really helpful and always solve my problems. This is the only Verizon store I come to.

Representative was very helpful. Pleasant experience. I would highly recommend this store! I am a repeat customer!

I had a very good experience at the Verizon store in Levittown. The employees were very knowledgeable and very pleasant to deal with. They helped me and for someone old fashioned they made it all seem easy,

Always great service. Four stars due not to this store but rather Verizons nickle and dime fees.

The guys here are very well informed and easy to talk to, they made the whole purchasing process painless and easy and gave me great advice and honest opinions which I greatly appreciate. Would definitely go back here for any issues I had.

I just got the s8 galaxy from a different Verizon store and was having problems with my blue tooth. I was near a Verizon store and stopped in and met Mr Samuels. He came outside and set up my Bluetooth for me . He was very helpful and excellent customer service!

Luis Gomez was a great sales representative. Very helpful especially for me a none Tec person. Would recommend

Defintely recommend this Verizon store if youre in the area. Staff greeted me and answered any questions I had. Getting my upgrade, which is usually a forgettable experience, was nice and easy.If youre ever in the area ask for Sam!

Excellent customer service. Jake sat with me answering every question and kept going until we found the perfect phone for my needs.

Had a great experience in the Levittown store today. Janet helped me navigate a plan change. How did they do? They did great!

The salesman was great and did exactly what I wanted

I came in to pick up my new iPhone 6s and Jon A assisted me. He helped me pick out a screen protector and set up my phone. Which I was extremely thankful for because I am not tech savvy. He also explained every step of the upgrade in detail so I knew what I was paying for and what would be added to my bill.

Excellent customer service... was very pleased w my experience there on 3 different occasions...

My husband and I called your store and the gentleman on the phone was so helpful.We then went to this store and the service was fantastic and we have recommended friends and family.

Luis, was outstanding. Very personable and knowledgeable of the products. It was a pleasure to work with him. We are very satified with our purchases.

Beware of of them telling you there is no charge for things and that they are part of your contract. Check your receipt and your monthly verizon bill.

This store is by far the finest buying experience I have ever had. Ryan Kuchnicku was so nice and helpful, everyone in the store pitched in to make sure my time there was enjoyable.

My experience at verizon wireless was great James and LUis. Were a lot of help. Store was clean. And they were really a great help. Thank you

Employees are very informative and very helpful. The store is very well maintained and had a great experience getting a new phone.

Salesperson Janet was very helpful and patient.she helped me choose and set up my phone and explained all the features.very helpful !

Had a problem and Jackie in customer service fixed it quickly and very professionallythanks Jackie

Personal touch. Not crowded and rushed. Very helpful

Great place!!!! Excellent customer service and zero wait time!

Great sales reps, our third phone from here

A little disappointed with the high pressure sales pitch...wanted a specific phone, which they didnt have, tried to pressure me into something I didnt want. Also offered a free Hum...which I didnt want nor need.

Shazia was were helpful setting up my phone.

Excellent service...very knowledgeable.

I came in yesterday with a cracked screen and they took care of me right away. They help me call verizon to put a claim in because Im impatient with that stuff. Everyone here was amazing and were very patient with me. I came in the next day with replacement phone and he set it up for me right away. Out of all the verizon stores I been to over the years this has to be the best. I plan on in the future to keep doing business with them because of the excellent customer service. Sam Chowdry was excellent.

Came here to ask about purchasing a new ipad mini. The sales rep, Janet was a pleasure to meet as soon as I walked in the door. She was outgoing and friendly but most importantly extremely helpful in explaining all my options. Not only did I walk away with the purchase of a new ipad mini 3, I also purchased two new tablets for my kids. Janet setup both tablets the day of purchase and came back a few days later to pick up my new ipad mini 3. Janet helped set that up for me as well along with putting together all the necessary rebate paperwork.

My new favorite store, even though I cant stand Verizon....🤣🤣🤣

I really like this store - the staff here are always friendly and knowledgeable and able to help.