Great experience at the Lewisville location. Will recommend them to my friends

Did a great job replacing my windshield, havent had any issues so far

My Mom had a crack in her windshield that was spreading. They got her in and out fast with a replacement windshield with full calibration and extra protective coating. She was beyond pleased and thrilled. Thank you guys for taking care of her. Highly recommend!

Were new to the area and needed a fast turnaround on my wifes windshield. The support and service was nothing short of amazing, from staying open later, to swapping the vehicle tag between windshields and accepting payment in person due to bad connect. The team made a very hectic day worth it in the end. Thank you!!!

Schedule an appointment to replace windshields couple weeks ago and got confirmation, i called a day before to confirm appointment and was told that they dont replace Tesla windshield. Why not inform on day 1 or why does customer has to call last minute and find out? i couldve scheduled somewhere else meanwhile...

After what happened yesterday with the wrong windshield ordered at a different location, this location was GREAT! Great management, excellent and personalalible employees, quick, efficient, and quality work. They also worked with me for my troubles previously. I am so happy I visited this location!

Best customer experience and speedy service. Would definitely recommend this place for any auto glass repair or replacements

Lets talk about SERVICE! Things started off a little patchy but quickly turned around with the help of Perry W. I scheduled my appointment with Safelite, arrived and was told my the windshield they have is not the correct windshield and that my correct windshield was on backorder. I was highly upset, as I had made arrangements to be off work as well as transportation. After contacting my insurance, I was then connected with Perry W. He provided excellent customer service and accommodated me in more ways than I could ever expect. Perry made sure to communicate with me every step of the way. I wanna say thank you Perry andWayne R.(senior tech) at the Lewisville location. You guys did an amazing job and I couldnt be more satisfied with my install and customer service I received. You really turned my experience around. Safelite should be proud to have such dedicated workers. Thank you!

I placed the appointment 3 days before and they charged me $423.38 to replace the windshield. I called te same day to make sure everythings was correct and Dispatch told me its fine and my appointment was on Tuesday. They sent me reminders the next days. I arrived and the guy in reception asked me for the appointment information, I gave it and he said it was nothing on the system I told him I placed the appointment 3 days ago, he said he dont have information so I asked him to call Dispatch or do something to help me about it, he called someone and then told me its closed ok Dispatch hahahaha!!! I asked him to call manager. This guy is not a professional manager, its a guy who only have time on the Company but nothing related with Management Skills. Very unpolite, with an bad attitude, doesnt know what it means Customer Service. I asked him to help me with my situation because I was off for work that day. He said: Your payment is not on our system, I cant do anything. I ask to talk with someone else and he asked me to leave the local office, I refuse to leave until I have my problem solved and he called the police I explained everything but nothing. Also I showed my bank account transactions and it was the payment took by SafeLite. I left. That day I found another car glass company company and they charged me $200 and appointment for next day, rather than Safelite for $423!!!....The companys name is ABBA Car Glass. Very professional and excellent job.SafeLite, Very unprofessional and poor customer service. Train your Managers!!!

The windshield on my brand new Lexus NX300 was cracked thanks to a rock impact. Farmers Ins arranged an appointment for me at Safelite. I watched the entire replacement process from their waiting room. The new windshield looks perfect with OEM glass.

Went today 8/28/21 to get a cracked windshield replaced, looks good I have to hurry back to work I get to work and a customer says nice windshield and Im like thank you then I realize the seal for the window is sloppily installed, and that the corner is already cracked, same day a few hours later after I literally drive it from there shop to work only a 15 min drive, we will see what they do for me but so far already not a good experience.

Most repair shops take care of insurance work themselves. This place requires the customer to arrange insurance payments ahead of time.

Great customer service and fast to fix glass.

I worked with Joe, the store manager, to replace a side window that had been busted from someone breaking into my car. The whole team was professional, friendly and they did a good job. They broke a piece of trim on my car door but did not charge me until they ordered and replaced the piece that was damaged. I had a great experience here and will never go anywhere else to have my glass replaced.

Windshield replacement was effortless. Dropped my truck off. Picked it up 2 hours later. Everything was clean and staff was professional.

Bait and Switch/False advertising scam. They advertise mobile windshield repair on TV and their website. Its only once you put in all your information that you find out that mobile service in not available but you can still bring your car to them and waste a day at their shop for $400 a windshield.

Cam in for appointment an a tech came out examined my chip an it had a previous repair performed an I didnt need a 2nd one. Explained some things to me about glass an felt confident it was ok an will last. See yall next time. Traffic around here will eventually get you. Remember safelite

Great and friendly staff, completed much faster than expected. Cant really safely walk to restaurants that look close on the map, so have a ride ready if you want to eat while car is being worked on.

Hour and half they told me and got it done on time.

Waiting way too long for a simple glass repair

All went well the tech was excellent and the job was really great.

They fixed and recalibrated my Kia Telluride. Easy to book the claim through Geico with them. However I think the customer service was why can’t give five stars. I asked her not to discuss my deductibles with my wife. When I came back to get the car she did exactly what I asked her not to do. Not very polite. Now I am in trouble at home however that has nothing to do with speedy services that y’all provided.. anyways y’all pray for me. Wonder if Geico will pay for a small plot.

I have to admit when I first walked in the receptionist wasn’t very nice! I asked her about a warranty and she basically told me I was SOL if I left and got another chip in my windshield! I felt that was kind of rude! However, the technician that helped me was amazing! His name was Wayne Ryder! Absolutely the best! This is why I’m giving this place 5 stars!

Paid a premium price for a not premium installation. Had a mobile tech come out to my shop yesterday (Jan 8th) for the install, dont remember his name he was a hispanic man with gauges in his ears. As you can see below, the windshield molding is so pushed up and wavy it can be seen from a distance. two super wavy sections on the upper line, as well as a wavy section on the left and right side. When I notified the tech of this when he was finished he said that itll go away as I drive, and if it doesnt to use a heat gun. I didnt pay over $400 on a new windshield install for my track car to have to fix your mistakes. The Silver FRS is what the windshield replacement was done on. The last two pics are of my white BRZ (same car basically) to show what the windshield molding SHOULD look like. Very unhappy with the results and Ill leave this a one star unless someone comes and fixes this.Edit: North Richland hills location reinstalled my windshield at their location completely under warranty, looks MUCH better. Was much more hassle than I was looking for but they made it right in the end.

STAY AWAY from this shop. Terrible service. Not only do they do a poor job in the first place, but also when you come back to have them fix it they come up with excuses to not redo the bad job that they did in the first place themselves. I had an appointment to have them replace a windshield that they didnt do correctly and got a stress crack. They claimed a rock had hit it (it didnt) and that I had to pay again or they wouldnt replace it. If they had done their job the first time, I would not have to come back to waste my time yet again

Avery kept me informed of every aspect

Went in to have my windshield replaced and had a fantastic experience! My technician, Wayne, was super friendly, professional, enthusiastic, and timely. My appointment was at 10:30am and I was out by 11:30am, quicker than I expected. Everyone I spoke with at this location was very customer service oriented. I could not recommend this place any more highly!

They exhibit professionalism from beginning to end. Good work.

Very professional and fast. Price was fair i could of waited 2 days for another shop to do it for $60 less but time is money and they had my window.

I have gaps in the front window shield the guy gàve me his business card and the number only rings. Now I have to waste another day too get this fixed . This was at the Lewisville shop.

I had to replace my windshield and due to safety features on my vehicle, I also needed to have recalibration of the camera done. I shopped around but many places do not even offer the recalibration. This place was easy to book, they work very fast and the pick up timing was convenient for me. I would recommend.

I tried to call and after arguing with a automated phone service for 10 minutes i gave up and they lost my business. People want to talk to a human when they call someone.

Scheduled to drop off everything went smooth.

This place is great! Came in to get a rock chip fixed and everything about this place was awesome. Friendly staff, knowledgeable staff, quick and professional service, they even cleaned my windows and mirrors!

Ther tech was great.

Awesome people and service!

Quick friendly service. Great location. Really appreciate their time and help.

Trying to talk to an agent and a machine keeps sayins appointments are online and hangd up on me

Horrible experience phone tree was deplorable

I spent 40 minutes at this location, during which Im fairly certain every employee asked how I was doing which is excellent! On top of that they worked with my insurance so I paid nothing for the repair on my front windshield. Saul did the work on my car and cleaned my other windows while repairing the chip. All around fantastic experience!

These guys are super professional and when my windshield did not need a repair they just told me straight up that I dont need a repair. I have a lot of respect for them.

Very good work an very clean you all bin a round along time that why I pick you I no you do good work I thank you very much

Tried calling store which reflects as open status when you Google it. All I was trying to do is to confirm the company received my online application. I guess I will never know the status of my application for this company. Oh well I suppose its there loss & not mine. I am confident enough to know I would have been a great tech for the company.

Friendly and fast service

Cant praise them enough for attention and product. This location is wonderful.

After a rock hit my windshield, I was left with a large dent that almost immediately began to crack. I took my car to Safelite, and they did a WONDERFUL job repairing it. Im amazed how the dent just disappeared without having to replace my entire windshield. They were very friendly and helpful.

Amazing place, got an appointment next day and they replaced my windshield in 45 minutes. The tech who replaced it went through all the details and broke down the warranty leaving me with no questions.

Chris was our auto glass tech and he did an amazing job. He was punctual, knowledgeable about the product, and overall just a good guy. I would highly recommend Safelite to all. Kept us well informed, followed current safety procedures with COVID. And you just cant beat the warranty. Hands down great experience. Thank you Chris!!!

I came in for a windshield replacement and was completely impressed with everyone on staff. Professional and friendly . I had stopped about 1/2 mile down the service road to help a young girl with her tire, she was crying and having a difficult time with her spare. I stated this when I arrived for my appointment and shortly after it started raining, Joe from a windshield company went and drove down there to check on this young girl and let me know she was not there and it looked like someone had helped her, what a fantastic person !!! enough said

I have been to Safelite twice for windshield damage repairs. Very clean, well-executed, and timely repairs both times!

I had my windshield replaced there and the tech broke the clip off of one of the drip moldings that run from the windshield all the way to the back window. He put the molding back in and it hung in by friction but after about a week the molding flew off while driving on the freeway. I made a warranty appointment and was denied by the manager. He told me with a straight face that its a coincidence that the molding broke at the same time that the windshield got replaced. Obviously he does not care about the brand reputation judging from my experience and some of the other reviews on here. Will never return there and will warn others whenever I can.added on Jan 30: Well, thats funny. the Owner commented under my review to give them a call to resolve it, so I did. After explaining everything and several holds they informed me that they back the manager and will not help me. Wasted even more of my time. I will just buy the $50 molding, my time is much more valuable. Avoid this place if you expect any form of customer service!added on Feb 13 - Got a call from a Customer Service manager who read the review back-and-forth and believed me. He instructed the store manager to order the molding, it is now installed and Im happy. Changed rating from 1 to 3 stars. Its unfortunate that it took so long but in the end Safelite came through, restoring my faith in the brand. I will consider them again for any future needs.

The service here was extremely fast. Mike did a great job explaining to me what I needed to do with the tape on my windshield and what not to do as well. He also explained to me known issues that may come up and his phone number just Incase I had any further questions. Go to these guys when you need your windows on your vehicle fixed.

Awesome! Very nice facility. Pull into the first entry if you can, but the second entry wraps back around the back of the building if you miss the first one. The technician and the associates were very nice as well. I expected to be there several hours to replace my windshield, but they got it completed in under an hour! Wow! They did an amazing job! Cudos to the technician and management! They have complimentary snacks and refreshments just incase you wind up being there awhile or just need something to hold you over until your next meal.

The guy that came did a ok job but I didnt like the customer service he provided. Also he almost placed his tool box on top of my brand new car...

The guy didnt do a good job on fixing the crack on windshield..fakin novice.talk like a trash..no star at all

Repaired a chip in windshield. Fast and courteous service. Was in/out in 45 mins or less. Definitely would recommend for honest and dependable service.

Great service, very fast and convenient.

Excellent service; Micheal was very knowledgeable, explained the entire service to me step by step, and didn’t try to charge me for anything more than what was necessary. I’ll always come here for auto glass concerns!

Went in for a windshield replacement and was told the lower cost windshield I selected came in scratched. They had a more expensive OEM windshield on hand and put that one in for me with no additional charge. Not only that but I asked for and recieves my military discount. Have not had such great service from a business in a long time. Thank you safelite Lewisville. You guys really went above and beyond!!!

I went to Safelite to fix a chip in my windshield. I looked online to get a quote and saw that there were appointments available for drop-ins anytime before 2pm. It allowed me to drop-in when my schedule allowed. They were able to get me in right away and had the chip fixed within the hour. The customer service was excellent. The front desk was friendly and helpful and the technician did an great job. The waiting area and garage were clean. I would definitely recommend this shop.

They were so informative and nice and fast. Also free with my insurance if I had needed them.

They did a great job!

Dutch was very professional and honest when he evaluated my windshield chip/pit. Instead of putting a machine to it, he filled it and was patient in explaining the difference between a pit and chip. The entire team at this location were happy to help.

Fast and friendly service. Comfortable and pleasant waiting area. Everything was handled very professionally. I had to come into the shop so all of my car sensors could be reset. I was back on the road in no time!

Very happy with the mobile service. The technician (Daniel) did quick but quality work. Very professional, courteous and informative. Would definitely use again if the need every arises.

I scheduled an appointment to bring my car in...they completed my windshield in 30min....great job and great service!!

FAST + FRIENDLY service!! Made a claim with them through my insurance since I had a dime sized chip that was bound to spread through the windshield. Michael B helped me with the repair and Service was great!!

They said they couldnt make the repair without making it bigger and maybe making it worse.

Fixed a chip one of many in my family cars. Always happy with their courteous manner and job. Thank you guys.

They are so professional and amazing, quick too, had my windshield replaced in an hour and even placed my registration sticker and parking stickers on the new windshield so perfectly! Would definitely recommend then to anyone

Exceptional service every time I’ve been here and everyone is so friendly.

Very helpful people! They didnt overcharge me and they let me buy my parts from a third party to cut down my cost. Very friendly and welcoming staff!

Staff is great! Michael, my repair tech is a rock star! My new 2018 truck was struck by a rock on 635 today! Chip in the windshield was HUGE! Michael approached me before the repair, told me it was going to be a tough one. He exceeded my expectation by far. AMAZING results! I highly recommend Safelite, their staff and Michael! Nice work!

Great service. If I ever need another windshield replacement, I will definitely use Safelite. Each step of the process was handled professionally and efficiently, from the online scheduling to the final payment. My technician, Michael Bonner was very courteous and professional. He gave me time updates during my wait and on final inspection of the replacement, he explained how I should take care of the windshield for the first two days. He also explained the warranty. Not sure if you can request a certain technician, but it would be worth it to ask for Michael. dc

My rear view mirror had unglued from glass and dangling by wires. They helped me fix it quick with exceptional customer service

Great place to get glass repaired or replaced

Great service all the way around.

Great experience! Very friendly team and our car was ready earlier than expected which is always a plus.

I’ve taken my moms Honda Odyssey and my Volvo S40 here and they’ve done a great job both times! My moms van has had the windshield replaced 5 times and the second to last time we had Safelite come to us and they scraped the A pillar and left glass on the floor and I cut my hand! I definitely recommend going to the Safelite store, they are better equipped and you save $50.

Safelite came highly recommended from a source I trust whole-heartedly, however, when doing a little research they are extremely overpriced in the DFW market. Out of 5 separate quotes for come to you installation Safelite was $206.00 higher then the next closest competitior. Even if I chose OEM installation with someone else - they were still $103.00 higher. Apples to apples quote - with life time warranties - I just dont understand how Safelite stays in business. Noted that I am also not going through my insurance and paying out of pocket. Maybe they just do insurance work to stay in business? I dont know - but I highly suggest getting a few other quotes before going to Safelite. Overall - I saved $200+ by using another company.

Horrible company, does not honor their word. I booked appointment... Was 8 days for next available, then they didnt show up to my house, didnt call. I HAD TO CALL, and was told another 8 day wait. Complete lack of integrity and customer first mentality. Will never be back.

Extremely fast and friendly! I showed up without an appointment after failing my state inspection due to a botched windshield wiper.Michael and Dutch immediately came to my service. They replaced and realigned my wipers under warranty, and I was out of there within 10 minutes. So happy and satisfied with the service! Thank you!!

Messed up my installation 3 times. 3. Not just a simple oops, or bad order.They ordered the wrong glass 3 times because they refused to check the VIN and guess based on what my car looked like.Then when I asked for something to make it better, they refused. Not even on the wipers I ordered along with the windows.ALSO, they didnt tell me they had the wrong part until the end of the day. EACH TIME. So 3 days waisted.and to make the pot even better, they installed the glass and decided to tuck my dashcam wires in a different spot and not even check if they would reach, guess what they didnt... and the wires are now stuck in a part of the rear view mirror unit I cant manage to take apart.So ya, please dont go, and if you do. make sure they actually use your VIN even after you ask them too.

Weve been to this location multiple times, and theyve always done great work!

Great service installer called me let me know he could come early.He was there when he said he would be there. Answered all of my question and very fast.

The service was excellent, rapid and thorough.

Everyone there was courteous, friendly, and professional. They got my vehicle in at the scheduled time, and out well before the quoted time - even though they were busy. Good place to go.

This place is great. (If your a Costco membership, call the toll number because the discount is substantial) The appointment started in time and I was walking out the door in less than an hour with a new front windshield. The staff are true professionals and really send good vibes. Hopefully my windshield wont ever crack again, but if they do, Ill definitely come back.

My car was damaged by Safelite and they tried to hide it. I cant get anyone to call me back, I was charged for the car rental during repair, I cant get an email returned. The best I can do is go through the hotline and get told it will be taken care of but weeks later no action.

I went to Safelite to get my windshield patched or replaced. The Safelite team told me that the crack in my windshield was borderline of needing to be replaced instead of patched. Instead of upselling me, they patched my windshield. They were quick, and my windshield looks good. They only charged me for new wiper blades. I appreciate the amazing customer service, and highly recommend Safelite.

Ok just wanted to share this as I think those that say they will take care of any issues and deliver on that promise deserve 5 stars. As you know bad things can happen outside of our control and it’s how we handle those situations that can truly show who we are. Joe delivered on that promise and I will be coming back to see him for all my cars windows. He fixed my windshield and I really appreciate his honesty and help. I’ll be back here.

My front windshield was replaced quick! The staff were all very kind and hospitable.

Great experience. Staff was very helpful and friendly.Joe and David were awesome.

We picked up a windshield ding during a recent trip out of town and our insurance company connected us with Safelite, a company that had repaired similar windshield problems for us in the past. The appointment was scheduled promptly and the repair was done so well we can hardly tell there was even any damage in that spot. The service technician also resealed a previous repair just as a precaution. We were very pleased with the service and would certainly recommend Safelite to our friends. Thanks.

I had my glass done in another small town by local person. Found out I needed to recalibrate my camera that he couldnt do. So I came to Safelite to see what they could do to help me. Without hesitation the two lovely ladies at front desk helped me get scheduled in.The next day I came in to find out that my windshield was completely botched. The tech took me out and explained everything very professionally. I was very nervous at this point I was about to pay alot out of pocket. Needless to say they went over and beyond to keep me safe and satisfied.Im going to be a Safelite customer from now on.

Quick service, friendly staff who knew their work well. Great job.

Came in for a replacement windshield on my 2016 Ram. Everyone I spoke to was extremely pleasant from the woman who greeted me at the counter to Wayne who did the installation. Wayne was incredibly upbeat, a pleasure to talk to, and did an amazing job.

The people here were extremely nice. I literally came in an hour before close and they let me call my insurance company and get a claim number, then did the work the same day. The insurance company even told me they had no openings to put me in, but the receptionist said put me anywhere and she would move me to today. Great service. The technician was extremely polite and friendly as well.

Quick, professional service.

I had an excellent experience with Safelite! The lady at the counter gave me a better deal than the one I had found online. I was informed of what they would be doing and the work was completed quickly. The results exceeded my expectations! There are lots of smaller companies that do the same thing but, they do not offer a warranty. I was a little torn about saving the money or going with the bigger company with a warranty. Im so glad I did. Excellent job and excellent customer service from everyone I encountered!