I spent a number of weeks searching through used truck sites before giving up and moving to the new truck market without much success. All the trucks at the Big Horn trim level were maxed out on features that I didn’t want, and were over my budget. I stopped by Fitz, met Herb Hardy, and explained to him what I was looking for. Within half a day he had found exactly what I was looking for at another dealership in Virginia. The truck was so new that it wasn’t even listed on the ramtrucks.com website yet. Herb arranged to have it shipped to Lexington Park, provided reasonable terms for the truck and my trade-in, and I purchased the truck the next day. A great dealership with low-key sales pressure, and I will be happy to use them again.

I searched and searched to find the right car. I found it here. I went through the process of discussing down payment, what my monthly payments would be. I scheduled an appointment to come pick it up in 2 days but instead they sold it out from under me.When I told the internet Sales Manager, his response was simply “yea, sorry about that”.This shows the lack of customer service and that the sale is more important. It makes me wonder how you are treated if you return with a problem.

I had to take my Jeep Cherokee in for a recall/update. When I initially called to make an appointment they were very accommodating. Upon my arrival to the dealership on my appointment date, all of the workers were very friendly and eager to help me. They did a great job explaining what they were going to be doing to my car and let me know they would not take long to do what needed to be done. I left my car with them and returned home. About 2 hours later they called to let me know they had finished the update, but wanted to know if I would like to have my car washed. I was unaware they did complimentary car washes after having your vehicle serviced, which is a nice service to offer free of charge. Later when I picked up my car, again all of the employees were welcoming and friendly. They pulled my car around and I immediately noticed how clean it was! They even shined up my tires! If I ever need anything done to my Jeep I will definitely be returning. Highly recommend!!!!

Stopped in yesterday and Donna helped me. What a wonderful experience. Everyone was super nice, no pressure and the price was great. No need to worry about haggling about the price. It is clearly posted on the window and is perfect! Got the Jeep I wanted at the price I wanted. Great experience, Donna was the best!

Great Customer service!. I would like to thank the whole team. Donna was my car expert, she was very honest and down to earth and to the point. She gave me great customer service, she answered all my questions got me in the Jeep of my choice. My Business Manager was Dwayne he was straight to the point he made it crystal clear about my down payment options he gave me a sheet of paper of what my monthly car payment would be if I put 0 to 5000 dollars down. Which gave me an great idea of how much I want my car payment to be a month. When it was time for me to sign my paperwork Steve was very knowledgeable he told me everything I need to know, he went over everything. I went to drop off my rental car by time I got back my new truck was all clean up waiting for me. Donna went over all the features of my new Jeep. Im very pleased with my experience, if you are looking for a dealship to put ur wants and needs first please go here!!!! The whole experience was headache and hassle free.

Took vehicle in due to a engine light. They read code and stated it was the evap system. Set a appointment to have maintenance performed. Took into dealership today and waited an hour before they came out and said I have to have 3/4 of a tank of gas or less in order for them to test. Had to leave without getting fixed. Why wouldnt you as a service writer tell every person that you may want to have a certain amount of fuel in the system to prevent this from happening especially after the service writer said its a evap system issue? Oh wait, his answer was people normally dont have a full tank of gas and I can come back a different day. Thanks, Ill be going to the Prince Fredrick location from now on.

Really enjoyed my Jeep buying experience!! Donna Allen at the Lexington Park, MD location is one heck of a sales lady....I purchased 2 Jeeps from her & each time she made it an enjoyable one!! Thank You Donna!! From test driving the vehicle all the way to the financing part of making my purchase it was a stress free experience & that made it a pleasurable car buying experience!!

Excellent Service! Very pleased- from the time I pulled up - the welcome was great! They explained what was taking place - great! And the returned of my car was clean! I recommend! Excellent Service Department! Thank you fir good service!

Fantastic & efficient, straight forward service. Sales people are very professional & welcoming. Theyre knowledgeable about their vehicles & other makes & models, too. No pressure sales just, transparency & time for a customer to decide. Perfect! This dealership really values their customers & potential customers. This dealership should win Sales awards for outstanding customer service - no other dealership compares in SMC. Bravo!

Sorry for the reviews without comment. I was expecting a list of questions. I am very pleased with the service on my car. They had to keep it a while but it was ready sooner than anticipated. It was a major and pricey repair but everything seems fine now. They helped me also with a payment plan with 0 interest which I am taking advantage of. Chris kept me updated on the progress. They even washed it.

I had to take my jeep cherokee in for service. Everyone was very friendly very helpful. My jeep was with them about 3 weeks. Was a pretty major fix but they kept me informed and updated the entire time. They did not do the complimentary car wash on mine which made me sad lol but otherwise excellent service!

Very quickly replaced all 4 tires on my Ram for a warranty claim for tires. Will update review and once refund is received from Continental Tire and Fitzgerald Auto mall. They now do courtesy washes and have a shuttle service. Once the process is complete I will update my review.

This is the best place to buy cars!!! I am always treated with respect and like I am family. They are quick to answer questions when I have them and they make sure that everything is taken care of quickly. Donna and Bill are the best!!!

Weve purchased two Jeeps from Fitzgerald. Their service department is great, outstanding communication and very squared away. They go out of their way to ensure you have a great experience with them. Enthusiastically recommended!

I have had my truck there a couple of times for service and the service specialists have always been very professional and helpful. Scotty has been a standout in my last two visits. This time I dropped my truck off. The time before, I waited for my truck to be finished and he gave updates the whole time. I think I was there for about an hour and a half. Keep doing what yall are doing. Thank you to the whole service team!

This was the first service visit for my 2020 Grand Cherokee - and my first experience with the Jeep Wave program.Scotty was my service advisor and did great assessing and seeing to my needs.My vehicle was serviced and returned in a timely manner.Great service and Ill be back again!

Donna was an outstanding sales associate. The online pricing was upfront, no haggling or gimmicks. We took care of most of the sale via phone/email, and all of the paperwork was prepared ahead of time. Had a stress free experience picking up our van, and we love it. Would definitely buy from them again when we are in the market.

Great Customer Service and experience from beginning to end. Got exactly what we ordered with no issues.

Amii made the buying experience easy! The sales transaction at the dealer went really fast with no wait....in and out in under an hour!

Great service. Daily communications from service managers. Very helpful and effective at explaining the details and status of maintenance. Best automotive service department in Southern Maryland!

Called this dealership regarding an airbag light that came on a 2006 Town and Country minivan that has recalls all over the internet. spoke the service department last monday gave the vin number and was scheduled for an appointment to bring in for the repair last thursday. after arriving and waiting for information to be put in their system the person at the service desk claimed the recall had been done several years back and refused to help me. left message for the manager to call me back, waited that day and called again, finally the manager called back the following day and refuses to help with the problem even though his dealership said they would! I have calls in to Chrysler now to see if they will do anything. pretty poor customer service. will never deal with this group again

Amii was amazing, and very patient on which vehicle I wanted. After signing paperwork to make things final, I came out with a free energy drink😀

We recently purchased a vehicle through Donna with Fitz Auto in Lexington Park. She made the process easy and stress free. While they didnt have the exact vehicle we were looking for, they went above and beyond to bring one in for us. If you are in the market for a new car, I would highly recommend Fitz and Donna!

Great experience getting my Chrysler serviced. Scotty was a excellent service advisor.

Mr. Herbert Hardy provided the best car buying experience Ive ever had!!! He was upfront and I truly appreciated his honesty! He ensured I was well taken care of and even after my purchase I had questions about my vehicle he provides superb customer service!! I will tell everyone I know about him and this experience and I couldnt have asked for a better transition to the Jeep family!!!

We just bought a Jeep Grand Cherokee for Donna Allen.She was wonderful, very pleasant, knowledgeable, professional, and very nice to work with, we had lots questions, she answered them completely.She was not at all pushy, which made it compfortable to work with her. Donna, is very honest! We thank her very much for her hard work.

Branden Welday was an excellent salesman and was the best one that we had dealt with in the past week out of 11 . He showed us the car that we desired with no pressure, just the simple facts about the car and a test drive is all it took . We are very happy with our nused Honda !

Great job guys, went for an oil change, in and out in 45min flat..

Donna was amazing! Do not go anywhere else, especially if you want a Mopar. I came from NJ. 3 hour train ride, and donna even picked me up from the train station! Well worth it. Best deal I got and car drives amazing. Would recommend to all my friends and family

Service reps are always polite and ready to help. The diagnosis is accurate and not excessive. They tell me what is wrong with the vehicles without going overboard. I always look forward to going there for scheduled maintenance. Excellent service.

Best car buying experience I ever had ! Mr HerbHardy was upfront and honest.The price advertised on the internet was exact price we paid. No extra charges or hidden costs. If you are looking to buy a quality car at the best price with no haggling and no bs then this is the dealership for you !

Mr.Herbert, Mr.Keyvan & Dewayne were Superb 👍🏼Customer Service was Stellar⭐⭐⭐You wont wrong @FitzWay🏆

Easy in and out. No issues here.

The people here are always the best. The service department was awesome today, even short staffed, they got me in and out quickly with a smile :)

Very pleasant experience with the sales and financial teams.

Kayelya is amazing! Thank you for helping me get my new baby!

Great customer service. Out in two hours with a brand new truck. No haggle on price with a generous offer on trade in.

Great customer service and auto care. Would definitely recommend!

Service department was good. Had no issues. Have not tried to purchase a car here and never been approached when in the service area.

First Mopar dealer I can say I like, in fact loved my experience there. Gave me top trade in and worked extremely hard to get me in my new gladiator rubicon, even though we had to get it from another dealer they got it done. Awesome staff and quality customer support, shout-out to Bobby my salesman for being a complete badass at his job and all the managers that didnt waste my time.

Wonderful staff, exceptional staff members.

The NextCar will now be my only rental car stop! Excellent service!!!!

Sales Rep DeAndre was the absolute best! Went today with my 5 year old since hes really into Dodge Challengers. DeAndre pulled the key for him so that he could check out the inside of the car, he also showed him the engine. DeAndre made my sons entire day I appreciate the fact that he took the time to treat my son as a customer ❤

Great service as always and nice professional staff :-)

I’m not one to go out on message boards or to write reviews, but after my experience with Fitzgerald I felt compelled to do so. The service we received was by far the best experience I had had at any dealership, let alone an establishment, maybe ever. They were courteous, kind and very friendly across the whole department and establishment. Special “hats off “ to Brittany and her supervisor. They went above and beyond in working through the Recall Center. We simply went in to get a new key made, but they noticed the ignition recall had never been done. It had been started but never followed through on. Until they we had a new ignition and two new key at no charge. Wish everyone had this kind of service department.

The manager Dewayne is awesome!!! I contacted him with inquires on trading in my car for an SUV with a third row but after searching & searching we weren’t able to find anything to accommodate me. That didn’t stop Dewayne from helping me do more research. I ended up purchasing from another dealer but without his help I would still be on the search. If you’re looking to purchase please go see Dewayne & his team.

Went in to get new programmed to jeep. Scottie was nice polite & informative of what they could do. Got me in fast & promptly out. New key works just fine & no issues

Bobby offered a very relaxed and pressure free experience while being accomidating and knowledgeable.

Service at the parts dept was outstanding!

Mark was extremely helpful and extremely professional I feel very comfortable dealing with you guys, above and beyond service

Fitzgerald Auto sales was very pleasant to go in there and have my truck serviced me in a very kindly way and took care of me thank you

Great dealership! Always get a good deal!

Sealed staff are nice and tried to help. They just couldnt get the truck I wanted from another dealership.

It was an incredible shopping experience! Amii made the shopping experience stress-free and seamless. I cant thank her enough for spending as much time as she did! I would recommend that you take the time and make the drive out to this location should you be shopping for your next CJDR product!

Nice new place and parts were comparable prices, staff were helpful and friendly.

Service department always so good. Never a single problem, even when I drop in unannounced. Now that Ive moved to MoCo, i still come down here for service because of the staff.

My daughter needed a new used car and we felt our best bet would be to use a dealer. She found a car within Fitzgerald auto malls and purchased it with a 45 day warranty. Within 30 days the backdoor would not open. Definitely a safety concern so she immediately called to have it fixed figuring the warranty should cover this issue. That would be no. According to the manager you can not drive more than 1250 miles in those 45 days or a little over 27 miles a day. If you live in Leonardtown and work on base, dont plan on going anywhere else because you would drive too many miles. So, the bottom line is she will be paying over $400 to get her car fixed. So much for a warranty! Oh, and even though this is a safety issue especially as my daughter has children who ride in the back, we were told this issue would still not be covered as it wasnt a major repair.

Good customer service!

Wont work with you if you are working on buying TWO vehicles at the same time. no thanks.

Very polite and prompt service

Super helpful and friendly.

Great customer service 👏

I couldnt be happier with my Jeep Gladiator - Amii was on top of getting the one I wanted into the dealership and being in contact with me. Fastest vehicle purchase I have ever had, I think I was in and out of doing paperwork in 30 minutes. Very prompt and fast service. I will definitely be coming back for future vehicles with this dealership and Amii in particular!

Bobby Rajowski was exceptional. No pressure applied. Very accommodating. Answered all of my questions concisely and thoroughly. He made the purchasing experience fun.

Keyvan went above and beyond for us!! Was honest, polite, on time and is a man of his word. He got us the cheapest price hands down. He saved us over 4K no bull. Happy we found Keyvan and Fitzgerald. You WILL not be disappointed

Caroline was my sales person! My wife and I were buying our leases out! She was able to secure financing for our current vehicles! We truly appreciate everything she does! Keep it up Fitzgerald Auto Mall!

I never dealt with a dealership runs your credit approves your credit tells you have a deal then used car salesman sells the car to someone else right out from under you sounds like they found someone with more money i give them negative stars

I just got back from getting my car serviced. The staff there was pretty nice and the service was prompt. They told me it was going to be about an hour wait, and it was about an hour wait. Now keep in mind this was just my own personal experience so you have to take it with a grain of salt but I will say this. Every time I go there for service, I have the same experience every time. I hope this help some people.

Leon W. Johnson is the best first time car buyer guide! I cannot be happier with how fast, simple and fun buying a car is! I just got a Vw passi in less than an hour! Come here and ask for Leon!!!! :) (Ashley Raup is also great!! She really helped with financial stuff!!

Always love going here to get my Mopar serviced!! Big shout out to Tony! Always very upbeat and cheerful. Customer service is superb. The entire staff makes you feel like youre special.

Great service, fair prices, clean

I had my car serviced a couple times recently and had no issues at all. Jason Hostetter is the best! Very nice and thorough. Explained everything in great detail and followed up with me to see if I was 100% satisfied. The other service department members were very friendly as well! I highly recommend them!

While they thank you for your service, they prey on veterans and service memebers. There is no such thing as the advertised transparency. Theyll get your hopes up with an offer and then change it up with excuses and attempt to offer you a vehicle you didnt go there to buy - the old fashion bait and switch tactic.If youre a veteran or currently serving at PAX, avoid at all costs. Youve been warned.It is recommended that PAX leadership blacklists this business to protect service memebers from predatory businesses.Uncle Abe

Donna Allen was amazing to work with! She helped me find the perfect car for a price I needed. Was always there when I had a question over the 3 weeks I was car searching. I decided that i wanted to buy a car from Fitzgerald because of the time she invested helping me even though I may have got a better rate from my credit union car buying service. in the end I think i got the best deal and best car for me and got to know this awesome lady Donna! Everyone else at Fitzgerald was helpful and the place was very nice. Thanks Donna, for everything! -Erin

Ms. Donna was a excellent salesman. I would recommend to everyone I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently.Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Ms. Donna delivers an incredible service and gives a very pleasant experience.

I am always pleased with the customer service I receive at Lexington Park Fitzgerald. They are always honest about wait times and do their best to make your service as quick as possible. Thank you for always doing a great job.

I couldnt believe their oil changes are competitive with everyone else in this town. The serviced my truck in a timely manner. Even took care of several recalls. I was well pleased

The salesman Todd was very friendly and honest throughout the whole process. No BS sales pitches or shady tactics- just friendly service. Thanks for the new ram guys and I look forward to dealing with you guys in the future.

Awesome car buying experience! Price was below KBB and they gave me slightly more than I was expecting for my trade-in. Buying process was simple and straight-forward, no gimmicks or hidden fees, and they gave me an interest rate lower than my bank so I financed with them. Herb got the van transferred down from one of the other locations, and made sure it was detailed and scratches were buffed out. It didnt come out perfect, so we came back a few days after purchasing to drop it off for them to finish. After that it looks like a new van! Big thank you to Herb and Fitzgerald Auto!

Very pleased with all the services provided by Fitzgerald Chrysler. Extra helpful and knowledgeable sales associate (Amii Ridgel) found the exact jeep that I was looking for. It was a no pressure sale. Amii was very patient and let me test drive several Jeeps before we located the right one for me. Two thumbs up. I would strongly recommend Fitzgerald Chrysler.

I just purchased a 2015 Ram 1500 from Fitz on 5/30/15 and would recommend this dealer to anyone who values their time and their money! The price on the window is the final price, minus any additional rebates you might qualify for, plus it includes freight/delivery charges .No haggling or surprises included. In the end it is a very fair price for both parties. I worked with Salesman Herb Hardy, who is as good as they get- upfront, honest, and just fun to be around. I am truly pleased with my experience at Fitz and the truck is amazing. Go see Herb!

I did enjoy the buying experience yesterday. Ms. Amii did her best in giving me the chance to test drive the vehicle I wanted to look at without pressuring me into driving other models. Since staying on budget was a prime factor, it all worked out in the end. I would recommend this place for others if they are interested in buying a Jeep.

We had an excellent experience with Donna, and would recommend her and Fitzgerald Auto to any and all. We previously bought 2 Jeeps and a truck from Fitzgerald, and well keep coming back for more! Theyre very easy to deal with, no pressure before or during the sale.After agreeing to purchase the vehicle, remember you still have to finance it. The finance guy is just as easy to get along with as the salesperson - no pressure, no worry, altogether a good experience.This comes from a guy who sold cars 30 years ago.

Had a wonderful experience with Bill and Dwayne. They made it so easy for me to get out my car into a new jeep patriot sport. That I love. Will definitely be sending friends and family there. You guys are the best.

Awesome Service Department. Miguel Tony Moyett made my 15,000 mile service a low stress and pleasant experience. My Jeep was quickly serviced and ready to go ahead of schedule without any issues. Checkin, paperwork and checkout was handled quickly and professionally. Basically; the perfect service experience. Highly Recommended.

Most pleasant car buying experience of my life! No pressure, no haggling, no hounding. All Customer Service! I worked with JoJo who was amazing. Super helpful and sweet. She didn’t try to push me into something I didn’t need. JoJo made sure I got the right Jeep Wrangler for my needs and budget. Highly recommend!We worked on the money part with Steve, super fantastic as well. We will be back for future purchases for sure.

False. The dealer down the street unaffiliated with fitz did though. Go see Nissan of Lexington Park!

Donna Allen is the Greatest!She always takes her time and her customers love her..My Parents and I have purchased several cars from her. Its so nice to know she is there and will help with anything!Thankyou! Deb Clark

My salesperson, Joseph was nice to deal with. I was too happy after leaving his hands. Went to take the car, only to wait as it had to be reinspected. Then, was told there was an engine noise. Had to leave it for repairs. Asked to have a loose part under the bumper tightened. Never got done. Got the van home the next day, only to find out, no one put the temp tags on. Joseph had to run them out to me. I got sick and was in hospital for a week. Then got notice that my real tags are in. When I went to get tags, I inquired about fixing the loose part. Was told it was already past 3 weeks and they wouldnt do it. Dont think one hand knows what the other is doing there. No service after the sale. Wont deal with them again if I dont have too. Unhappy ☹️ customer here 😝I was contacted after this posting by Jason a service mgr at Fitzgerald. We scheduled a date to bring the van back in. I had two other issues arise before my appointment. Jason, not only took care of the original issue, but went a step further to take care of the additional repairs without any cost to me. He has undoubtedly restored my faith in Fitzgerald!Thanks again Jason!Bob F

Loved it!!!!I am so satisfied with my customer service and attention to detail that I received from Steven Sloan. He was very personable, caring, and concerned about my needs and making sure the 2014 Chrysler 200 was the best car for me that I am truly impressed to know there are still salesman who are genuine.I can never remember having a more painless time when buying a car. This entire transition into a new car was priceless! I had a great experience and I am very happy with my purchase.Thanks for your help!Looking forward,Eyvette

This was first time visiting a car dealership with the intention of actually purchasing a vehicle so I was naturally a little nervous due to the reputation of the car salesperson. Fortunately I was paired with Deborah Ursiny! She was friendly, helpful and, most importantly, up-front and honest. She led in with the Fitzgerald policies and mission which was nice because I knew what to expect after that. Deb deserves 5 stars, but, through no fault of hers, I spent a while at the dealership waiting on all of the paper-work, etc. There should probably be a check-list of items items needed to take to a dealership if your intent is buying a vehicle. There probably is, but I didnt really know anything prior to visiting Fitzgerald. Deb has made herself available if I have any questions or concerns and has followed up nicely to make sure Im satisfied with my purchase. I would recommend this dealership to anyone currently looking to buy a vehicle. Thanks again, Deb!

Had a great experience at this dealership! Amii was my rep and was unbelievably helpful with my purchase. Had issues with choosing a color and they went the extra mile to find a car the color I was debating and put them side by side for me to choose! ( Not too mention her bravery when I took the Challenger Hemi on the test drive!) That sold the car, and sold me on the dealership! Great non-pushy staff!Thanks again to all! Enjoying the hell out of my new car!

Steve Sloan our sales person went the extra mile to get us a great deal on a 2013 Jeep Wrangler Unlimited Rubicon. He followed up with us, provided options and pushed for the trade in value we wanted on our old car. Everyone at the dealership who we dealt with was very considerate and helpful. It was one of the best car buying experiences ever.

Ask for Donna, shell handle the rest.After having disappointing results with 2 local dealerships in Baltimore, I found a vehicle I really liked in Lexington Park. I was skeptical about the drive. Donna worked with me to have a custom option and everything was ready for me when I showed up the next day. Most dealerships will refuse to talk numbers before you enter the door.We told her my price range, payment and what I was willing to pay. Imagine this, nothing changed. I was in and out in 40 minutes. Thank you Donna for making my car buying process enjoyable. I havent been this happy with the process in over 15 years. If it was always this simple, I probably would of considered replacing my car years ago.

Donna Allen at Fitzgerald Auto in Lexington Park provided the utmost best customer service I have ever experienced. We traveled a very long distance to pick up the Jeep my son wanted but it was well worth the ride. Donna took care of everything. Once we arrived late Saturday afternoon Maurice welcomed us with a huge smile and led us to Donna. We had a wonderful meeting with Donna, looked over the vehicle, quick test drive and a few signatures later we headed back to Annapolis. We will be back for sure!!!

They were very quick with my service and very friendly. Chris Combs was very polite and helpful.

I sold my 2009 honda civic here. The sales associate, Amii, was fantastic. I was able to bring my car in for an appraisal, they gave me a fair price good for 7 days and advised me to check prices to compare. I decided that their offer was very fair and convenient. They made the selling process easy and stress free. I appreciate their customer service and attention to detail. Thank you for everything Fitzway!

I bought a cheap used car for my daughter and they treated me like I was buying a new vehicle. Thanks Mallory Vaughan! Great customer service as well. Ive had my vehicles serviced here for years and have never been disappointed.

Sam Craddock sold us our car and everything was great! The staff was friendly and helpful. Very honest and up front with us. If you need a car go see Sam!

Sarah Khan is a wonderful salesman, who did her very best to make sure that I got in a car that I loved as soon as possible after my car was wrecked. I sincerely appreciated the extra lengths that she went to in order to get me a reliable vehicle.She stayed WAY later than she was scheduled for in order to let me test drive and purchase my Subaru Outback at nearly 8PM, so Id have a way to get to class and work the next day. She is great and I hope you go see her when you need help finding a car.