I bought a head light from them about 30 days ago a young man installed it for me I came back to get the other one installed I was told by a manager they don’t allow it. I was willing to pay for it but unfortunately they wouldn’t and I will no longer give them my business.

Went in for brake pads, I asked for the mid grade and they were out when the gentleman checked. He gave me the top brake pads for the same price. This is how you do business and keep loyal customers.

Every time I have visited this Advance location I am impressed with how nice the staff is and how willing they are to help. The people who work here are knowledgeable and have been able to completely resolve any automotive part need I have presented to them. Whenever I need an auto parts store, I actually look forward to going here based on the employeeshelpfulness. I pass at least three other auto parts places just to go to this one. I highly recommend this Advance Auto parts location to anyone!UPDATE - I visited this location again, this time with a with a battery issue. It was early in the A.M. and Henry was at the counter, having what appeared to be the busiest morning possible. Even though he was handling several phone calls and helping another customer, he took the time to assist me and even came out to my vehicle to make sure the parts I needed were installed correctly. Henry was completely knowledgeable, helpful and professional. His Customer Service was outstanding and he is a terrific representative for Advance Auto PartsAgain, my great impression of this store has been reinforced by yet another stellar experience.

I came to the store at the same time as another customer, the store were empty, the door bell rang, an employee made visual contact with us and kept walking to help someone sitting on the floor organizing some tools. A third employee were on the phone looking for some parts and also noticed us and the fourth employee started to talk with the one on the floor, finally the other customer get help and I waited for about 4 minutes, no help was provided. I left.

Customer service is so awesome. The manager names Sarah is awesome.

The employees are very helpful and took the time to help me get what I needed

I stopped in Advance today just to get some oil & an oil filter, not spending much money. When I walked in Ernest was working 2 different phones by himself. Once he was off the phone he asked what he could help me with. I asked if he could lookup my oil filter & I didn’t have all the vehicle information so he proceeds to try to assist me. All the while he’s still assisting customers on the phone as well as 2 more customers that came in after me. I did finally figure out the oil filter number & Ernest already had it in his hand. This guy is awesome! I didn’t even spend $40 but he treated me as if I was spending $400. I really appreciate his help & just genuinely proving great customer service. Thank you!

Had my car part for the lowest price and speedy service here

They have a great selection of items for amazing prices for your vehicle.

They were very nice and very helpful.

Helpful w/ the diagnosis.

The cashier was very rude and refuse to check my car, I have been waiting for 30min and her answer was it’s a lot of other store I can go too

Did much better job of customer assistance

I just had my battery jumped and got to the store. The battery was 4 years old, and needed yo be re placed. Sarah, one of the employees here at this location, went above and beyond the understanding of customer service. She tested the battery, it was basically dying in our lovely 93 degree heat summer days. She recommend the silver 24 duralast battery, ( I have an Acura, which takes this type of battery) and went to work taking out the old battery, and literally dropping in the new one. Of all the auto places I have been in, she is the most knowledgeable one I have come across in many years. Make it simply easy on your self and go to this location and ask for her. You will get great service and a nice smile! Sarah, thank you again!!!

Location advertised engine light check...but doesnt offer it due to covid...this is dumb because they will test your starter/ battery.. why not require the customer to wear a mask and gloves...stand there and instruct the customer on how to check it themselves?

Great deals, large product inventory and always a good place to get immediate assistance.

The team at this location was super helpful and attentive.

Had what I needed,which ultimately what matters.

Rude staff, called them 3 times and they couldn’t answer, they kept saying hold for a minute and they never responded to my needs.

I found just what I needed. Soft dice to hang from my rearview mirror. And a good price on an engine. I wanna go faster.

Ordered part in person. I never received a call even after a week of waiting. I traveled in person told my part arrived 3 days earlier. They would call me when they find it!!! They never called. I called the next day I was told the part was not their. Yet they never reordered after they sold my paid in advance part to someone else. No apologies. I had to file a fraud dispute to get my funds returned. Stay away from this location

Sarah turned a already great day to an amazing day, her expertise and knowledge was the best Ive seen here in gwinett in any chain auto parts store! Great deals and great prices make it even better! Thank you Sarah and AAP!

The Staff was very Courteous!! We needed help with a battery and They got Us in and out and back on the road with a new battery. Thank You!! This is the one on Highway 29 next to Papa Johns Pizza.

Im no mechanically inclined individual, and I had an issue with my windshield motor, so naturally I go to here to check it out. The employee, his name was Ford, immediately stepped into action, checked out my car, explains to me the issue, installs the new part, shows me how to do it myself, and found me a really good deal. To say Im happy with the expedition service provided would be a radical understatement. Ford, you are incredible, its people like you that keep me coming to Advance Auto Parts. Thank you.

Sell many car parts that I need at a decent price. I recommend you to sign up an account or use their app so you can get their product at a cheaper price.

Getting better

I love this advance Auto parts. The manager is so professional and he always takes really good care of me when I go there. The parking lot was recently repaved and the store looks brand new. This store has great employees who are always helpful and go above and beyond every time. I will always go here over AutoZone any day of the week

Hit or miss. Being a woman, a lot of times I need hands on assistance. Sometimes the clerks are able to help, sometimes I have to figure it out for us both via YouTube videos. So where can I pick up my check & tax forms? Store looks dirty - even for an auto parts store. Can only imagine what the bathroom looks like.

Helpful

Had what I needed and was in and out in less then 5 minutes.

I always am able to get what parts or accessories I need at a reasonable price

Excellent service. The part was delivered and ready at the store on time within 24 hours. Well done.

This 5 stars are for Sarah, only because she was very nice and helpful. So the night before, my car broke down due to the belt tensioner broke out of no where. Which mean i have to wait until the next day for my friend to hook the car up with the town truck, i went to advance auto part to get the part I need, and because I work for a nearby mechanic shop, my boss ( Mr. Vo) gave me a permission to use his code to get discount for all the parts. Through out the process Sarah helped me out nicely and helped me order the part. But since it was my first time ordered that much stuff, so it hard for me to pick out the best part for my car. I think i ended up gave Sarah a hard time, im so sorry Sarah. I dont think i would ever do that again instead i would let my boss order all the parts next time to avoid the confusing. Anyway, 10/10 for customer service, 10/10 for working her best, and 10/10 for a beautiful smile. And If i got you into trouble Sarah im so so sorry. God bless you and thank you for everything. My car run like a champ now.☺️☺️☺️☺️☺️☺️☺️☺️☺️

Great service . they had the exact part i was looking for. their primary competitor given the same information handed me a part that simply didnt fit.

Very helpful and friendly associates.

As far as Advance Auto Parts go this place is trash. It just looks awful. The last two times Ive been there a car has been parked in the no parking zones. Obviously an employee. Signs on the door are hand written in spanglish. I read both. The address is written in window chalk in the top window not even a sticker. This place just looks trashy. Also when I place an order to pick up at this location I can wait 24hrs before pick up and I still have to wait for them to pick the order when I arrive so whats the point. If you have an opportunity try and find another location.

The gentleman named Henry who works here was extremely helpful. If only everyone was this friendly and helpful. This man deserves a raise

I was directed to this location by another store to pick up a part that they were supposed to have in stock. The man behind the counter was very slow and did not write well in English. Eventually I had to spell out the word throttle for him and help him look up the part myself. He went into the back to get the part, but after even more waiting he returned and said they didnt have it. I dont know if they really did or not, but after more than twenty minutes of frustration I gave up and left.

Placed an order online for store pick up. Arrived to the store after 24 hours. Order was not ready. product was not in stock. no communication about order status. drove a total of 1 hour just to find this out.

My check engine light was on is this place is closer than the auto zone i usually go to. I asked for the code reader. The Hispanic woman jumps up and says this is only a quote like i was expecting them to clear or fix. So i count to 10 because she thinks i am as stupid as she is. She hands a list of the codes and tells me to google them. Oh how did she get this job? So go to auto zone they give you the code and explanation in its entirety. Much more professional. Screen your employees and make sure they at least have a basic knowledge of customers and cars.

Best service ever from Sarah today

Best place to purchase auto parts. Order online. Use coupon to save more.

Manager Henry is very helpful and he will go out of his way to help everyoneAnd other staff is very sweetThis is the best place for your auto needsHighly recommended

The only reason I give this place 2 stars is because Ive never had a problem until today when I was denied service to just check why my engine light turned on. I didnt even get to the counter and was told no that I had to come in the morning because it was the time they did it which is so inconvenient to so many people who have work in the morning and dont get out until 6 or 7 at night I get it almost closing time by then but some people really dont have time to come in morning and its not a long process. If something really bad is going on with the car and they said no you could be driving a car that can cause a deadly accident or just breaking down before you can even get home. I used to go here a lot but they definitely lost a customer.

Great staff! Friendly, helpful, and efficient!

Friendly, helpful staff. Clean store. Well stocked

I wanted to just swap out some car oil because I got the wrong kind. I called the store I originally purchased it from and they confirmed it was ok to do the swap at any store. Lilburn was the closest store, but the baboons running the shop claimed because it was an online order, I would have to return the originally purchased product, pay for the correct one and wait a few days for the money to show back up in my account from the returned product. I knew they were just being lazy, so I called the first location and the young lady said to just come back and shed make the exchange. Took no time at all! Lilburn store can kick rocks!

Again they try to do there best be patient

Always have what Im looking for. Good prices, helpful staff.

Polite and knowledgeable.

Good helpful people,

The best of any auto parts store. Everyone is so knowledgeable and helpful. Shout out to Alberto!

BEWARE DONT ORDER FROM THERE! Rude Manager, keep acting like youre deaf. I hope you get fired soon.Terrible pick up and order experience. I have never been asked for my ID for a pick up at about 5 advance auto parts. I told the guy my wife is pregnant I bought the printed receipts and by the way 1 guy does not speak english there at all. Also, when you order your order will not be ready in 30 minutes it will be ready for them to go get it when you get there. The manager at the time 9.13.19 at around 7:45 would not give me his name, he did like a hand gesture of an ID or card and said its procedure. Rediculous will never order from there again.

A can said 100% good place with tools and staff include!!!

The man working here was rude, and disrespectful. He was not even knowledgeable. My child asked to use the restroom and told me that is was nasty and there were guys sitting around watching tv. The whole store is nasty, smells terrible, and is dimly lit. I understand that it us an auto supply store, and that they should not be expected to be clean. But other locations of this chain suggest otherwise. I am very disappointed, and will never return.

I like this place, the guys here were always really helpful and they seem to know what they are doing.

Bad service. Went in to get a battery replaced and they guy did it no problem. Very easy and he was super nice then. My husband and I drove away and noticed the battery was rattling really badly. Bad placement. We immediately drove back and my husband went in and told the guy that he thought the placement of the battery was wrong/the battery was insecure because it was rattling so badly. The same guy got on the defensive. Told us he has nothing to do with the rattling that he just puts the battery in and that something is wrong with our engine. I informed him that this has never happened before and it was only after he put the battery in. He flat out refused to take the battery out and put it back in. Told us that it’s not his fault and our engine must be bad or be on bad blocks. He tightened it at my constant insistence and was really annoyed the entire time. Kept telling us it was our fault. Never in my life have I had such terrible customer service. If he would’ve replaced the battery as we asked him to and done it right, there would be no problem. He was such a jerk to my husband and I.

I prefer AutoZone but I had to go here. They just have a much lower level of service.

Arvind is completely nice and helpful, awesome guy... About the manager, please change him.

Friendly service, competitive price, good inventory

Evilisse was excellent in helping me find the right parts to my car

Good selection. A bit slow providing assistance. Not particularly friendly to internet customers.

Not sure what Advance Auto Parts corp is doing but this place has been told to not do Check engine lights or windsheild wiper installations. Your better off going to Walmart for better prices on car parts.

Good customer service

Knowledgeable depend on them

Friendly and quick. I just needed brakes Ang I left the store in 5 min

They always have every part i need

Very atent and helpfully

Our go-to auto parts store. Good customer service.

They are very good customer service,good prices!!!

Full of employees that are unwilling to do their job.came in employee had his head down sleep.he was clueless about the products that they had in stock, refused to even make the effort to look for the requested item horrible customer service .I will never give this place my business .

Staff is helpful, great selection

The employee really didnt act as if he want to help...he was staying as clean as he could

For part but dont like the customer service here

Did not have the exact product I need it but had the next best thing

Staff is always helpful when I stop by.

Was denied service by their manager Thackery because he was ready to go home. Please stay away from this location.

The manager of the store (not sure how many there are per store, but this one wore glasses) doesnt know a thing about cars. Doesnt know the difference between a torque wrench and a standard lug wrench!!! smh

I love this place because of Nayeli.

Gabby was awesome help

Great customer service

Good

They take used motor oil.

The store opens at 7:30am but I had to wait for the little girl to open the door.

Waited 20 minutes to get someone to run a scanner code for my check engine light. The lady that finally came out to help was pregnant and had a bad attitude.

No one offered help but stayed behind the counter

Good service most of the time

Took care of my request right away.

I placed an order online, supposed to be ready within 30 min to pick up, I arrived to pick up order within 2 hours and order was still not ready to pick up. Had to wait about 20 min while they searched for my items.

It is open 24 hours a day so you can go and get anything you need anytime you want!

I was asking politely to see if they can use the scanner code for my check engine light, but the worker here was rude and denied me saying we don’t owe anybody the right to do that and can’t do anything til the next person comes in at 5.

All your auto needs

Nice ppl

Service is not good! Wait 30-45 mins. For them to open store. everybody was running late.

Helpful staff, knowledgeable

I like this place!!!!

I was sold the wrong part at another location and they helped me.

Great people

7:40 am young lady sitting at counter and store close when the sign said they open at 7:30 false info, the girl said that the store is close. Doesnt make sense

Very friendly staff and store was clean even the landscaping..