We just received a call from Paula telling us that you will no longer be providing pool services to us after almost 30 years. When we asked why we were told it was Glamour Pools prerogative to do so. Is this how you choose to deal with us after all the business we’ve given you? We’ve spent over $1,000.00 just this year trying to get the pool running. Instead of helping us you drop us with no legitimate reason. We have always paid our bills promptly so that is not the reason. Why are you treating long standing customers like this? I would like a reason other than because you choose to.Richard Dupuis
Do you enjoy a company that tells you, on a daily basis, that they will be at your home “tomorrow” only for them to never show up? Do you like poor customer service? Than this company is for you!
I ordered a pool to the tune of 8000$ June 2020 in the midst of Covid. Paula guaranteed that we would have it in about 30 days, and since no one else could guarantee that in the middle of a pandemic, we stopped shopping there. Well, needless to say, 30 days came and went and we had no pool, and Paula was downright NASTY about why not. According to her, she would NEVER guarantee any such thing! After my 3rd or 4th call, I was so disgusted I gave up and just waited. And waited. And waited. Well Christmastime came and guess who called and wanted to install my pool! In DECEMBER. Needless to say, Glamour Pools got to store my pool for an additional 6 months. I can say the fellows who installed my pool were knowledgeable and kind but I WILL NEVER do business with that hag Paula again.
Unlike their competitor, they took the time to talk with me and educate me on what options I was looking for, for my pool. I appreciate how kind and helpful they where. I will definitely turn to this pool company again! Thank you!
The entire team at Glamour Pools is THE BEST!!! Look no further when it comes to new pool installation or refurbishing an older pool to weekly pool maintenance. The crew at Glamour Pools really cares about the work they do. They are dedicated, honest and hard working. They guide you through the entire process from beginning to end with new pool installation to maintaining your pool. They are patient, caring and a family run business who treated us like family! They are awesome!!!
Irene is a blast to talk to and she has helped keep my pool clean and warm.
May 25, 2017Jay and his amazing crew just left my house after doing a large restoration job from a total blow out of both sides of my built in pool. Happy doesnt begin to describe how impressed I am with this co. !!
Very fast and reasonable on getting some parts under warranty.
Unfortunately, this is based on a single phone call. But I was told I dont have the time to look up your part while inquiring about parts availability, and was told I would get a call back in the next day or 2. That was over a week ago.
Very friendly and helpful.
Best place to get your pool supplies. Very fast response in getting service
Over charged and under preformed. Came to fix pool leak. $4000.00 later it still leaks 500 gallons per day.
Very good service and tech support.
Greeted pleasantly and good prices.
Very helpful
Not a fan