I had spoken with Chris over the phone. But when I got there I was greeted by a Sweet lady, told her that I need a diagnostic test on car. She introduced a nice whom help me they both game me great information. Thanks alot for everything. I did just what you said and it worked out fine! Thanks!

Good place to buy parts for your car or truck.

I always feel respected visiting this store. The wait may be a little long but the staff is knowledgeable, kind, and helpful.

Staff is good staff assisted my mom

Chris is very helpful and was attractive to my needs of information about what was wrong with my vehicle

Theyre extremely helpful. They took the time to answer all of my questions?

The staff is very friendly and knowledgeable. Tenisha knows her stuff and really cool!

They are awesome had to get my battery checked and my check engine light super helpful

This location is by far my favorite location I came in with something on my windshield that I could not get off Teneisha was extremely helpful and patient with me as we figured out how to get the film off my windshield. Those guys are amazing at what they do definitely will be going back for anymore auto care needs! Thanks again Teneisha !

Its was good because they gave me every thing.

These guys are great. Keep up the good work.

The staff answered all my questions and got my new battery installed in no time at all. Im impressed!!!

My experience was wonderful and the gentleman that helped me out was great.Found everything and more of what I was looking for....thanks AutoZone 👍

They had what I needed. Store smelled new inside but it isnt. Thats just how clean it is. Staff was great

Josh was very helpful. He provided extraordinarily customer service. I have not seen this type of service in a long time. I appreciate all he was able to. Not only did he help me, I also witness him helping multiple customers

I did. I love shopping at Autozone but I just need a part that day

Busy but helpful.

Needed a diy TESTIN and the employees were very unwilling to test my vehicle also told me the diy was not working at all

Its a great place. Very caring and kind to help others. Staff is awesome and very caring and helpful. I recommend this store

Great parts and very helpful staff

Need some grease zerks, the time I went the store was slow

Autozone gonna Autozone. Like most places, if you know what you want, it is great. The staff appear helpful nonetheless. I could see them assisting a person promptly with a return and another in choosing some car accessory.

Excellent service great help

Terrible service. I wish I could give no stars.The heavy set Puerto Rican manager is lazy and doesnt want to do simple things. The male employee with the pony tail has terrible customer service and a nasty attitude. They both need to be replaced or placed in a customer service class ASAP. Ill never go to or shop in this store again. Ill be letting my friends and family know not to support this store. Im spending my money and it is imperative that customers be treated with respect. I shouldnt have to hear the employees complaining or acting like their not happy to be at a job. It is accurate to say that the manager needs to be retrained. Im a boss and have employees and if they behaved like those two theyd be out the door for simply not having customer service and making my customers uncomfortable.

Great customer service. Mr Terry was the best one customer service. I will come again

Placed an order over the phone for Mazda b4000 front rotars and brake pads and they sold it not even 15 minutes later as I was on the way there, then sent me to another store that closed earlier then they did and wasn’t able to get my parts till the next day, don’t say I can place an order over the phone and then sell my stuff to the first customer that comes up.

Short handed like all stores

Cant go wrong with the chain,great service,always give your phone number for your warranty.

Brittany from store 4932 did not hesitate to offer assistance and make sure that I ordered the correct parts for my vehicle! She was well spoken and is definitely a people person! If you ever go to this location, please do not hesitate to ask for her to assist you! I will definitely return for all of my car needs!!

Friendly staff, efficient service...what more can a person ask for? I was in and out in no time, but not before the staffer made sure the new wipers worked❣

I came in with a battery that needed charging and the people were just super nice in the mist of what’s going on.they all had great attitudes I can’t remember all their names but it was two guys and a girl working at night they charge the battery and got me on my way in a very professional manner.

Oh wow. People always thinking about themselves and dont realize they mess it up for those in need. While I was waiting in line, two employees were talking about how they wont be to lend a tool box and oil funnel because someone stole the box and another lady didnt return the funnel.The employee that helped me was nice and funny as well.

Fine. Open. About half the customers wearing masks.

I visited today and had a very hard time finding the right bulbs for my low beam due to the manufacturer being dense and providing contradictory information. Lynn, one of the night managers, sort of came to my rescue! He was so helpful and took the time to not only answer questions but show me each step. I will definitely be back just because of him.

Had just what I needed!

Some parts are at the dealer only

Very helpful staff that had knowledge about my repair.

Great customer service

Coddy Campbell... terrible terrible customer service. This man is extremely rude. After he sells you the wrong part (third time) he yelled at me to leave the store. Stated it wasnt his fault. (Again, Third time). I will not be back at this store ever again!

This was the worse auto zone I ever been too. I just wanted someone to help me see if I needed coolant because my car wasnt cooling at all. Didnt want them to test anything just needed help and they couldnt even do that. The store was packed so I stood to the side to wait but they came up with some lame excuse. Thanks Auto Zone

Loved it!

How do you even know if was there

Went in to have the check engine diagnosis. Came back it was a gas cap issue. Jennifer talked me into buying a gas cap. She explained that I could return it if it didnt work. Well I bought it and replaced mine and the check engine light stayed on. I went back in and she said you have to drive it around a bit5 days later still on. I came in and tried to return it. She smelled the gas cap and refused to return it because she claimed it smelled used. Really. you smelled GAS on a GAS CAP?? I mean, seriously... Its not like it was a different person even... it was her. I reminded her of what she had told me and she gave me that awww shucks look. ( I literally drove 25 miles in 5 days).Its $17.00 what a rip off. I left furious, and before I could lose my temper. But BEWARE.

The sales rep came out and changed out light bulb. He did so good. He was paying attention to other customers by answering questions. He happily came out.to our car although it was 8:30 pm. We were happy to visit this location.

Jaylen was awesome and super helpful. I’m pretty car illiterate. He took his time and helped fix my car and gave me a mini lesson in the process.

Customer service was wonderful thanks.

Could not get items wanted because no worker was at the counter. A manager or another worker was on the same side of the counter as myself and other customers but called a worker in the back who may have been busy. Rather than acknowledge our presence and say someone would be there shortly he ignored us. I left and will not return ever. I try to purchase from stores that have a local presence so local people will continue to have employment so as a customer I just fired a few from your store. I went away and got on my smart phone and purchased the item at a lower cost Purchased from Amazon

They were able to help me.

Good place

I come here because of Calley. He cool ppl and professional. Deanthony came to this location from another AutoZone i used to frequent near my last residence, hes cool ad helpful. The women are nice except for this one dark skinned chick who always have an attitude with everybody.

Had to replace my back break light on the drivers side. So went here and wasnt there long. DeAnthony (sorry if I that isnt the correct spelling) but he was even replaced my light. He was so professional. It was a pleasant visit.

I just left there. Horrible experience. My brother got his battery checked, it was bad, so he bought another. Then the situation went bad. We walked back in and two people were behind the counter at another register. They looked our way then kept talking. We waited and waited, neither helped us! Finally my brother says hello? The short, African American lady (Im also African american) mocked him saying hellooo and rolled her eyes as she looked our way. Still neither her nor the tall guy with glasses. He just looked on with a slight grin, like it was funny. Then she began to make fun saying Im fine sarcastically and a few more smart comments. Finally a gentleman came from the back and helped, and the guy who sold us the battery. We asked about recycling the old battery and he raised his voice saying its mine, I didnt charge you a core fee. So my brother says you didnt tell me that. Finally we just walked out. Weve been members for many many years. But we are done with autozone. If this is the quality of people they hire, I dont want them touching my vehicles.

The manager Linn was very professional and kind. It was nearly closing time he changed my headlight and answered my how to questions. Best service Ive seem in a while

I was calling about a starter and as soon as the employee answered he sounded aggravated with my questions about whether or not they had a starter for my vehicle. Very rude and disrespectful employees over the phone and they say they close at 10 but shut down everything at 9:45, not helpful at all. HORRIBLE CUSTOMER SERVICE

Great Management looked out for me when I needed a 5 qt thing of oil while another worker was like no we already did inventory cashier dude who had a great sense of humor commended me as a woman changing my own oil hi fives me and made me feel comfortable and smile great location they look out for their customers!!! I went 10/7/19 DAY SHIFT

Kawaniki(spell check) is a Top notch performer there. Very helpful and caring. The other short, dark skin young lady treats you as a number, not very personable. Her attitude came off as im on the clock and I get paid regardless. I could be wrong just my experience when I was there.

Staff professional and friendly.

Always great service here. Quickly tested the old battery and installed the new one.

Bad.service

AutoZone is the greatest place to go because the associates are so knowledgeable and very helpful and I appreciate the great customer service

There are two guys working and neither would help me find what I was looking for...told me to go to aisle 6 and if I couldnt find it ...too bad, we sell parts and that it wasnt his job to find parts...he should be fired. who in the hell hired these fools to work with the public

The store does not have good customers service. Went in to get a part. Because got wrong part. The woman stay on phone not with a customer. But with her boyfriend. Would not make a effort to see if a command part was in store. Told me to go somewhere else. Man came stood in line. Got mad put the oil he has back left the store.Went to another store. Which told me a lot of customers come in to the store and complain about the two women that are at the store.

Horrible!!! Coddy Campbell has no business in retail. He gave me the wrong pads and some free Grease. So I returned the wrong pads and it kept $3 in my refund because of the grease that he gave me for free on the house. And tried to convince me that those were the right brake pads. Went to OReillys and got the pads first try right pads!

The girl who helped me truly did. I bought a headlight bulb, and she was happy to install it for me. I went to a competitor first, but they were more expensive and said they couldnt put it in. Even though it is a little further away, I will always come here.

They have this blonde there by the name of Allison, I mean she’s great at her job, she knows her car parts, and she’s great to look at! I go quite often and as always it seems like she’s the go to person for everyone’s questions. She has people standing to the side requesting just her help. She rocks!

Kawannekii provided excellent customer service. After a dreadful day of dealing with car troubles I finally decided to come to Auto zone. Kawannekii was very patient with me and resolved the issue with my car! I highly recommend her and she deserves a raise :)

My cars battery died in the Home Depot parking lot located down the road from this AutoZone location. While waiting for my husband, two Thornton Rd. AutoZone employees happened to drive by and offered their assistance. They went back to their shop to get the tools theyd need and removed my car battery for my husband who was en route bringing the new one. These two employees did this for me during what I believe was their day off. Thornton Road AutoZone has some exceptional people working for them.

I visited this Autozone location and the service was great! I needed a new battery for my car and Ms.Sherry was amazing. She made sure I got the best battery and deal for my car. She was an overall joy. I will be coming back to this location because of her!!

Chris has the Best customer service. I think hes the new guy.

Really this store gets no stars manager is lazy dont know anything about there store and hides in the back. I waited 25 minutes before leaving. Manager and staff needs to be fired asap

Went to get a battery for my ATV. I asked the manager to help me find the same size battery. Manager didnt want to help me she was very rude... black lady with small blonde hair.. if she was having a bad day . Thats not my problem she still works in customer service she needs to leave her personal problems at home..dont recommend this store...

Great customer service-Thornton Rd location

My lady and I went into Autozone with a whole list of stuff that we needed and the store manager calley I believe his name was did an absolute amazing job of grabbing every single item we needed. All we had to was pay. He was so good my lady wanted to leave a tip. Thanks Autozone and calley. Great service

The worse ever they was to lazy to even come and help me. Thanks AutoZone

This store needs a lesson in customer service.I was in the store nearly 10 minutes before my presence was acknowledged. Two men came in after me, they were greeted and assisted immediately. Afterwards, an employee looked at me and says that someone will be with me shortly. About 5 minutes later, he asked how he could help me. I asked if he would test my car battery and starter. He stated, I dont think we have the tool in the store to test the battery. I asked if he was going to check for the tool. He then says, I know that we dont have it. Theres another store about seven miles away on Veterans. I just held my tongue and left the store.

I went there at 8:30 and they closed their doors! and they close at 10

Very pleasant, plus it was fast service..I will be returning..

The is already locked before closing time only in the black community open late close early thats why we cant own nothing DIY BS

Great customer service, just talked to them

Helpful staff who helped test and change my battery.

The mangers and the staff are great they alway on time and they alway give me the correct parts the first time

Great place

This is the AutoZone I go to anytime I need a part ..... always friendly and I never have to wait too long for help. Always have parts when I need them......I love AutoZone my only part buying store!!!!!

I am a regular customer....best quality auto parts and accessories for your vehicle at a very affordable price. Guaranteed!

Like a brothel, I got in and out quickly and all was well..

Auto Zone has and will always be my #1 choice to shop for anything pertaining to my vehicle. The customer service is usually pleasant and they also have reasonable prices for whatever to you need.

Today was last day doing business with this Autozone. I do not understand why people want a job that pays but do not want to do the necessary work for the money :). Instead of working go volunteer :). Plenty people in this world that would love to put forth effort to help a business succeed. Over the years I have managed with most of the half effort most people at this store give. Today Wednesday 11/1/17, took the cake. Got there at 7:50 am and door was locked. How in the world do you have hours of operation and a team of more than probably 6 on the payroll and not have the door open at store hours. This is coming from a person that worked retail for years.

Lynn helped me figure out what was wrong with my car and was very informative and explained terms that I didnt understand. Very patient and quick service. In and out in under 10 mins.

This AutoZone in particular has a very knowledgeable and helpfull staff.When Im in the area I will make it a point to stop here for all my Auto Parts.

Extremely busy but very helpful and got what I needed done.

Management is great, one of the employees (experienced him on three occasions) need to be replaced. Everything has a learning curve. But this guy is just lazy and unmotivated to learn. He needs a desk job.

The best place to get your car parts for a reasonable price

DAnthony was quite helpful in the diagnosis of our problem, purchase and installation of a new battery. I highly recommend this place?

In out wuickly and they had just what I was looking for at better price than anyone else in the area.

Terrible customer service. The store was not really crowded but only one person working the front while 2 others walked around. Manager didnt even jump in to help. Advance right down the road was much more customer friendly.

Fantastic

Staff is helpful, but Ive had to wait over 5 minutes in line several times because they were understaffed. Prices arent great, but the convenience (its on my way home from work) is hard to beat.

Walked in and was ignore though I was 1 of 3 people in store while there were 3 female employees inside. They helped the others but I was never acknowledged. I got the part I needed and went back to a line that was long. The one nice employee came back in the store and helped me immediately. She was nice and friendly. I had called ahead to make sure the part was there and she is the one that had answered the phone. I would avoid this place again but it is near my husbands shop so I hope the next time there are no issues. That one employee is the only reason I did not give them a 1 star rating.

This store has Horrible service. The first man helping me, Callie walked off in the middle and didn’t come back. After standing around for a few minutes I ask the other person, sherry if he was coming back and she told me that he would once he finished whatever he started in the back. She had just finished with a customer and I ask her to finish the transaction and said She would not, he would help me when he came back but she takes the next customer in line does that make any sense here? And she was rude during my return transaction. But I guess I shouldn’t feel too bad because while I was waiting for Callie to return she was rude to two other people too. Maybe this is the AutoZone way!

Sherry was absolutely amazing when in assisting me with finding the right brakes and upgrading my warranty!!!