So far, very good communication and follow up. Waiting for test drive.Bought a 2019 Honda Passport Touring with 5100 miles. Spotless! Thanks to Kevon for the excellent job he did processing the sale and trade in and kudos for the staff and management. Highly recommend Lithia Springs Honda for your next purchase. Ill be back!

I sold them my 2020 Toyota Corolla with 42K miles for $22400 and i bought a 2021 Toyota Corolla with 7K for almost the same price. I feel that i did a really good deal. Thank you guys everything was really fast.

Dj was amazing. He made sure he got me a car that fit me and my kids. This is by far the best place I ever been

My car-buying experience at the Lithia Springs CarMax location was seamless and one of the best experiences I’ve had. Kern, the sales person I worked with, was amazing! He truly made the process fun and exciting for me! I would recommend CarMax, and this location to anyone!

The staff chilling at the very front were not amazing. I felt like I was pretty clear when I said I had an appointment at a certain time and even pointed out my name on the display board which should have been enough for them to direct me to the person I was scheduled to meet. It was not. I had to grab my phone and spell out the staff members name for then to be able to direct me to them. After that, everything was perfect. The member I met for my appointment and all other staff were perfectly polite and helpful. The entire purchasing experience was very easy and smooth and the vehicle I purchased is in great condition and everything CarMax claimed about it was accurate. Very happy with my purchase and the overall experience. Would recommend

Went to Carmax to sell my jeep it was an absolutely hassle, problem free experience. Everyone was very nice and super friendly. Highly recommend this Carmax location.

My experience was extremely pleasant. The structure and flow of selling my car was seamless. The staff was prompt and knowledgeable. Carmax is known for its stress free car buying experience and now they also should be known for their stress free car selling experience. The sell amount was exactly what I was given on the website.

I had a wonderful experience at this location. I originally planned for a curb side pick up, but things didnt go as planned. However, Gregory was quick with recovery and helped me out. He was quick, efficient, patient, and extremely kind. Clay was also awesome, we had great conversation while going over paperwork. Thank you CarMax of Litha Springs!

The staff was extremely professional and they helped me out by purchasing my car. My family and I are moving to Asia and we could not take our car with us. They made the process super simple. In the past I traded in a vehicle and purchased one from carmax. This was my first time selling one to them. They did all the work to pay off the lean with my bank and I was given a check for the difference. I highly recommend CarMax.

My salesman was outstanding. Truly felt like he cared. Made buying a car a lot less stressful.Love my Yukon.

First time car buyer . Carmax made the whole process super easy. “Tony “thank you !!

The Honda Accord Sport that I was looking at was located at this Carmax, had it transferred to Stockbridge Carmax to be closer to home. The young lady that help me with the transfer and approval was very professional and very knowledgeable about the vehicle I was trying to purchase. I did end up purchasing the vehicle from the Stockbridge location and my sales person Keisha was awesome. See review for that location alone with the picture of my new baby 2020 Honda Accord sport.

Aaron our sales representative was friendly and informed . It was like making a purchase from a trusted friend, not just a dealership . He is the type of associate all businesses should strive to not only hire but retain . The process was straightforward and without hassle . I would recommend to anyone

Everyone was very friendly and helpful when I took my daughter to buy her first car. Not one sales person didnt walk by us without speaking and making sure we were being took care of! Very fast service Ive never been to buy a car and out within a hour! I highly recommend this CarMax!

I was treated well from start to finish and overall the experience was excellent. I will come back and shop here again if I am in the market for a good pre-owned vehicle. Thank you!

THE BEST CAR BUYING EXPERIENCE IN THE WORLD! THANKS DJ!

I was greeted promptly and my appointment concerns were addressed immediately. My service representative was very pleasant and attentive throughout the whole process, which made my service visit a positive and satisfying experience.

I had Chris Kelley assisting me on my purchase today. Very professional. Extremely knowledgeable. He was patient with me. Answered all my questions. Made me feel at ease. Aims to please. He was friendly&helpful. Then I had Clay that did my paperwork. Again, very professional, friendly& helpful. I would recommend CarMax to anybody. My experience there was very pleasant. U guys rock💖💯

Awesome experience! Found a car we love and was hassle free! Romello and Celeste were both fantastic to deal with for everything! Drove off happy on our new car! Highly recommend!

Great experience..wonderful salesman

Sales associate Shirkera was very professional, nice, & helpful. She made the car buying experience smooth. Would highly recommend!

The process was great because I already had my loan from my credit union that made the process less stressful. My salesman Leroy Gordon was great. My only issue is that my car needs a thorough detailing and I have to pay ans Carmax will reimburse me 100.00

Great staff very fast and helpful I recommend this location for everyone.♥️♥️

Today I went into this location after being pre-approved for a vehicle online. After finding a car that I was in love with, being told to clean my car and getting insurance on the vehicle...I was told that I didnt qualify for the vehicle due to my income. I was so heartbroken to say by the least. Please make sure your really qualified before wasting valuable time & money 😩

I cant say a thing bad about this place. I purchased a car there with ease. I have had warranty work there with great ease. They follow up, keep you in the loop and make every dealing with them a pleasant easy quick experience. I cant say Ive ever had a bad experience with this place.

My experience was great. The service was fast and the staff was very helpful and friendly. I took a Lyft there and left with a vehicle same day and it was less than 2 hours. Thanks CarMax

Sales representative Darnell Williams has terrible customer service. If youre looking to possibly buy a car from lithia springs location, ask for someone else or go elsewhere.

We had a very difficult experience but between Leroy and Janel our 9 hour ordeal of buying 2 cars was as enjoyable as it could be. We went for my husband to get a new car but I found the exact car I wanted too. Thanks to Leroys magical abilities we are not only paying less monthly on our cars but were also going to save hundreds a year in gas! Everyone was great, as we waited everyone made sure my son and I were comfortable and had what we needed.

I just bought a 2019 Toyota Tacoma TRD Pro 4x4 in Voodoo Blue with a Snorkel and Im guessing a luggage rack thats over the bed if the truck. Love the truck but, hate the price. These people would not budge on the price.. At All!!! Ugh. These did have it transferred from Virginia down to Atlanta and didnt charge me for it. Yayy!

Was able to complete my transaction and received the offer I initially received online. No hassles. A much better offer than what I had received from other dealerships. Very satisfied!

I was very satisfied with the service. They dealt with me quickly and i was satisfied with the offer they gave me. I left there with my cheque.

This is is where I made my very first car purchase. I saved up the down payment and the money to purchase the insurance. The process was so easy . I told the sales person what I was looking for and how much I could afford to put down and she made it happen. I was able to view the car virtually and I submitted all my paperwork thru a link that she emailed me. I was approved for the car that I wanted before I stepped foot onto the car lot. When I initially went to the car lot, all I had to do was sign paperwork, pay my down payment and show proof of full coverage insurance. I ended up buying a 2017 Nissan Altima and I absolutely love my car. Of course the car was all factory when I bought it, and I definitely added the tint and the rims. First pic is when I first bought the car and the second pic is after I made a few adjustments.

Horace was my salesman! He is fairly new at the moment but he did an AWESOME job getting me the deal I wanted! I came requesting a certain amount down with only a Dodge Challenger in mine and got just that! He made sure the car was prepped and full of gas when I left! I highly recommend him! Thanks CarMax!

I purchased a car less than 30 days ago. My first week my check system and coolant light came on. I took it to CarMax thru warranty and they said they can give me an enterprise rental because they didn’t have any loaners. Then when I got there they changed their mind and I had to Lyft to an from work. I’m in week 3, my car just shut off on Jimmy Carter, a busy High way, and I am currently waiting outside my car in the heat for a warranty rep to take my call and get me roadside assistance. I’m losing faith with CarMax. I choose them because I thought they were an auto company with integrity but this is beyond disappointing

My appointment was at 11:45 AM and I was checked in immediately but then I wasnt attended until 1.5 hours later when I went back up to the desk to check and see what was up and they had lost my initial paperwork and didnt start the process/pickup the key. So essentially I was forgotten until I followed up.That being said once we started it was fast and my associate was really great so that improved it from 1 to 3 stars.

It was a very annoying experience for me due to the fact the title wasnt ready for two weeks for the car I wanted. But my car salesman, Tyler, was very nice and professional through the process even with my frustrations.

Overall my experience was pretty good. After I decided to go through with selling my vehicle at some points it was lack of communication. I had to wait a little while to get my paperwork.

Everyone I interacted with was friendly and helpful, I was able to sell and purchase a vehicle during the same visit, I gave 4 out of 5 stars because I was there for several hours mostly waiting after having done everything online prior to my arrival.

I dont give out 5 stars unless you are definitely overly talented and deserve a rating of this caliber the service department you have one my 2021 award 👏 for customer service please keep up the great 👍 work 👍 👏

The young lady that took me on as a client treated me better than any dealer or personnel at a dealership has! She was fair, honest, and discussed with me my options. the best thing about working with her was she was open and HONEST! the honesty was a refreshing change in buying a vehicle...and she got the deal done and I was home with my new car in less than 2 hours!!Her name was Deniece! she deserves an award!

Super great service! Pam was wonderful and took great care of me as a customer! Thanks!

Shout out to NaDaisha! She was my sales lady when I went to pick out my new car. I had to be out of there by 5 in order to get to work on time. She made that happen! She’s super sweet and very personable. Everyone else there was friendly as well. If you’re looking for a new car, go see NaDaisha!

The little amount of cars during Covid-19 but the makes and models of cars were nice. And, priceless with good credit and all

I had an excellent experience...professional, courteous, great customer service.

I absolutely hate I decided to go with this company. Its been over a month and every time I call to schedule a delivery for a car that I had shipped Im told its not ready yet itll be ready tomorrow.The communications is non-existent.I have called the complaint number and also sent two emails complaining about the miscommunication and the runaround Ive been receiving.Im currently still waiting today for someone to call and give me an update.Had I not spent $300 on a shipping fee I would go with Carvana!Please stay far far far far away!Lithia Springs1977 Thornton RoadLithia Springs, GA 30122

Our Carmax went very smooth, thanks to George McCrea. George was very pleasant to work with, I will definitely refer others to him.Keep up the good work George McCree

I would have gave it 5 stars but the whole process took about 3 1/2 hours. I thought it would take about 1/2 of that. They gave me a great price on my truck when they offered to buy it, so I sold it to them.

I tried to call to schedule an appointment for over 2 weeks, I left 4 voicemails, all of which went unanswered. I finally had to drive up to the dealership and confront the service center. The sales associate tried to make me wait yet another day. If the mechanic wouldnt have been standing at the end of the counter, Im not sure if my car would have ever been touched.Once the mechanic had done the diagnostics on the car, I was lied to and told that the AC was overcharged and that I needed an oil change and tire rotation in which was estimated to charge me $400. This place is a rip off. The AC condenser WAS replaced. And because it was all covered under warranty, and because I am a female, it was suspected that I know nothing about cars, and they tried to overcharge me and scam me out of $400. This is the same dealership that I purchased the car, and the maxcare plan from to begin with to avoid situations like this.These people should be ashamed of themselves!

I had a great experience. The employees were professional and helpful.

It took an hour and a half to get the car even though I had scheduled an appointment. There were multiple opportunities they could have stepped up and made the process quicker and easier, but they missed them all.I scheduled to pick up a 24 hour test drive at 8:30 and called in advance to confirm before I left. I got to the store at 8:05, checked in and saw my name on the board listed at 8:30. I waited for the next available salesperson. When he came over at 8:25, he told me that they stop delivering 24 hour test drives at 8:30. I ignored the obvious question why they had scheduled me then and instead pointed out that it wasnt yet 8:30. He said that he would need to confirm with his manager who was busy. While we waited, the sales guy was unable to work up any of the paperwork so I sat and played on my phone for about 20 minutes while he wandered the store. The manager finally came over and approved the test drive.As we wrapped up the paperwork, the sales guy expressed concern that we were approaching the 9:00 closing and the car could have gotten locked up in the back. When I asked the manager why the car wasnt up front when I had scheduled an appointment for 30 minutes ago, he said it was the same reason why when you make a reservation at a restaurant they dont give you your food as soon as you sit down. Then he said that they just get too many appointments to have them all ready in advance - what if I hadnt showed up? Seriously, this was his explanation. Following his restaurant analogy, I pointed out this this was more like a takeout order which restaurants start cooking when you call to place the order. If you dont show up, theyve wasted the food. For CarMax, they just move a car that they can move back. It took another 20 - 30 minutes to bring the car from the back to the front.I did not feel like they showed any consideration for my time or effort.Oh, and the car did not have a critical feature I had specifically asked about. All in, it was a complete waste of my time.

I was sold a truck with a malfunctioning transmission. So much for the 140 point inspection they claim to do to make the buyer feel more comfortable about buying a used vehicle. I did not immediately notice the issue during the test drive but after a few days of driving, I realized something wasn’t right. Luckily it is still under the factory powertrain warranty but now I’m without a vehicle for up to two weeks or more while the manufacturer of the truck pulls the transmission from the vehicle and repairs or replaces it. On top of that the whole buying process was an absolute nightmare. My salesman was polite and did his best but he had absolutely no clue what he was doing. He wasn’t even sure how to open his company email after he asked me to send my proof of insurance. It went on and on with other issues as far as understanding how to use the CarMax computer sales system/interface. It completely demolished all confidence I had in CarMax. I chalk it up to poor leadership and training that allowed this to happen. This salesman was not prepared at all. My experience with this company has been an absolute disaster. I will never recommend anyone to buy a car from CarMax.

It was a great experience! Really nice staff and fair purchase price for our car they bought.

My experience was ok overall. I am pregnant with a toddler who I brought with me to purchase the vehicle. I wish it didn’t take as long I was there for 4hrs. When I received the SUV it wasn’t clean at all..lol. Also wish the person that I worked with communicated with me more. He told me he would check up with me in a week of purchase to see if everything was ok, which it wasn’t, but he didn’t. I actually had to reach out to him with a couple issues. He is a great person though.

Don’t trust this dealership. My daughter paid to have a car shipped and they told her consistently that they would contact her when it was ready, only to sell it without contacting her. The manager just gave us to another salesperson with no discount or trying to help get another car in her range. Apparently you have to “grease” the palms of the salespersons since another car today mysteriously was on hold for another person even though we were told it would be free today.

Literally my worst CarMax experience ever !!!!This Branch is definitely not serious about customer service. I got there to test drive a truck with an appointment at 730 pm. They told me to wait like 5 minutes and only when I was about to leave at 8 pm did they call me to say they can see me now.. I thought that was ok but not good. SO I went in and it took them 30 more minutes for them to figure out why I was there in the first place !! like wth. Everyone in there had a lax attitude towards everything and wasnt even helpful on any level ... Like hello I just want a 15 minute test drive on a truck ??Im definitely taking my business somewhere else. The place was so unprofessional which is uncharacteristic of CarMax. I have bought cars from them, but never been treated like this before.

I did not receive my full extendend warranty back as expected. The car is 2019, the extended warranty would have kicked in after the original warranty expired, I had paid 1499 for the extended warranty from carmax, but received only 700 dollars back appox, when I just sold the car even though we had not used it at all.if you can adjust that please help,

My visit with quick and easy. I had the best over the phone customer service experience with Jay. He did all he could to make sure I was taken care of throughout the process. I did have to wait for the vehicle to be transferred from another local lot longer than expected but other than that everything was pretty good

Although I did not buy a car, I am returning if it’s God’s will and work with Mr Ralph! He was plenty helpful and patient. He made sure I had all the options I could have. He cared more about me making the right decision for myself rather him just getting a sale to make commission. I definitely say ask for him! He’s also honest!

In store experience was a pleasure and Earle was fantastic to work with. I wish the online experience gave me a bit more heads up on what documents to bring. I could have had many more things in place beforehand.

When I say the food was good, it was really good. And also very good customer service and warm welcome when we went their being our first time. Ill say make sure you make reservations before showing up.

This will be our third car, my wife and I purchased from Carmax, and every experience was amazing. The entire process was pleasant and smooth flowing. I have been recommending Carmax to all my family and friends over the years.

I had the best experience. I received an awesome online offer for my vehicle. I took the car to Carmax in Lithia Springs. Ralph was my Carmax sales rep. He was amazing. I left things in my car and the guys (didn’t get their names) went back and checked my SUV three times for me. Staff was friendly, efficient and professional. Best experience ever!

CarMax is very professional and they move fast with the hole car buying process.

I purchased a 2017 Jeep Compass on 7/1/2021 drive off the lot at 8 pm. By 7/15/2021 8 am the truck was being towed back to the location. Was unable to refund the car due to me driving 2,200 which is 700 more miles than the 30 days warranty would cover. I purchased MaxCare because I KNEW something like this would happen. My engine light is on & my car won’t start after it’s been turned off, I came back to return the vehicle but like I said before I was unable to. I spent $74 on an Uber yo get back up to the location. It is 7/17/2021 I am back at carmax trying to get my car fixed. Now it squeaks and the undercarriage is messed up from having to be towed 😡 I’m not happy this was not a happy experience. ALSO I HAVE TO DRIVE THE CAR FROM ATLANTA TO CHICAGO TO REGISTER THE THING! I’d like a vehicle that starts and stops when I need it to not work when it wants to. THANKS!!

It was very organized, and the person helping us was extremely professional! We were in an out in less than an hour.

It was the best car buying experience ever!!

The service while I was there was good, until the extended wait for completing the deal with finance officer... a line of people waiting to close deal... then after words, I find out there was no keys to unlock lugs on tires! And I was told a blatant lie regarding a key to the rack on top of car! I was told I wouldn’t need a key, I was told Lexus didn’t make a keys to the racks. They told me I could get a star wrench from an auto zone and remove it. AutoZone didn’t have a clue to why I was told that lie. I went to Lexus, and had to purchase a key! The key that the service department told me didn’t exist... disappointing!

Like omg amazing.it was really three days shopping for a car. The first day on a FridayWent on line to see if there was any cars that would be available to my budget and it wasThe second on Saturday the salesman went through it with me and like everything he came back if two options of my picking, I didnt like the first one then we he came with the second one I was like this cant be real so he told me the location were my car was.Then on Monday I was shocked and happy about my car getting prepared for me to drive home it was the best and fastest way to buy a car at carmax I have but good things to say bout this company. I loving my 2012 Subaru.

I had wonderful experience. This is the second time I sold a car to Carmax. I had wonderful experience. Thank you so much for doing business with me.

Sales people were Very helpful Honest and Quick.This was a very easy and pleasant experience for Me.Thank you for making it Stress Free👍🏾

Saleman Mr. george was great with us very patient understanding all out just took care of us again u MR GEORGE WE APPRECIATE U

I had a great experience @ CarMax, ms. Camille is very patient, and understanding. She help us every step of the way. She’s awesome!Thank you ms.Camille😊

I purchased a 2013 Chevrolet Avalanche, salesman George is the best

Kudos to salesman Darnell Williams, very helpful and dedicated young man. I was honored to have had him as my salesman. Thanks Mr. Darnell for going over and upon with helping me with the purchase of an automobile.

Raheem was my salesman and he was great. Was very patient as I chose a car and was not pushy to make a decision right then. Instead helped me continue to look and also stayed around my price budget without trying to force anything else on me. He is great. Thank you Raheem.

Marcus was my sales rep we worked with on our purchase. He was very knowledgeable and exemplified excellent customer service skills. These are main characteristics you look for in a sales rep. We were truly grateful to work with him, he went above and beyond his call of duty.

Every person we interacted with was friendly and quick to laugh. Great experience! Deniece is fantastic and really made me feel comfortable when I was very nervous to purchase.

Great salespeople. However, whomever is checking the cars before putting them on the lot is not quite doing their job. The first vehicle had a flat spare with a giant hole in it. It also needed motor mounts. The current vehicle Im purchasing had a popping noise when you open the sunroof. They sent the vehicle to Ford for repair. Ive already secured a loan for the vehicle. Im waiting for the repair in order to purchase the vehicle. If not for this issue, I would rate 5 stars. But, I love their no-hassle sales approach. I plan to buy an future vehicles through them. I would recommend to a friend. Just do your homework before purchasing any vehicle.

I dont understand the bad reviews about Carmax. I found the car i have always wanted at a great rate. They bent over backwards and made everything perfect. I will definitely buy another vehicle from this outfit. Thank you Eric, Pam and the service crew.

How about 10⭐s? My daughter and I had an amazing experience at CarMax-Lithia Springs. LJ (salesman)was awesome! Mike (closer) was awesome! The finance manager was awesome! Please go here when purchasing a vehicle. The process was short and uncomplicated! Approval was provided in a matter of moments! We were treated with so much respect from the moment that we walked in until the moment that we walked out! Man...this was truly a remarkable experience! Awesome job CarMax! We shall return!!!

I cannot be any happier with my purchase from Carmax. Krystalie, Carla, Larry and Mike went over and beyond to get us our vehicle. They gave me a great offer on my trade and we LOVE our new family car, which is a Volvo. I will always go here from her out. I highly recommend the staff on Thornton Rd.

My experience was not the best because of a few reasons. When the car arrived from California, it wasn’t any communication on how long the inspection would take, no one called me to setup an appointment to come in, I had to call them several of times to actually get an appointment. The transaction was good once I got it, but then I saw that my service vehicle soon light was on a few days after I left the lot. Called the sales rep and he stated he was going to check with the service center and they may have forgotten to clear the message after servicing. Never received a call back to come in or anything. The service center had one job and failed. The fact it took so long to do a quality inspection, that shouldn’t have been missed.

Pretty Good, straight forward. They definitely offer more than any dealership that involves a trade.

I was communicating with one of the associate for the purchase, but he was taking too long to respond. I eventually called carmax and asked to deal with someone else. The new guy took better care of my need. The home delivery people were excellent. They were friendly and professional. I had some questions after the purchase and reached out to the same person who sold me the car. No response. I guess once they sell the car, they don’t really care. The car could have been cleaned better inside. I was expecting to be much clearer. I felt I was not valued as their customer except by the delivery people.

I bought a vehicle from Carmax and I love it. I knew what I wanted before I got there and the process in getting it was fast. Great Customer Service.

Completed an assessment to sell my vehicle to Carmax. W be hen I arrived, nothing changed!! They were very polite and gave me the same guaranteed offer I got online. Easy process!!

Toni was great!!! She got us what we needed and went above and beyond to make sure we were taken care of. When we get our next car, we are definitely calling her!!

Great staff at this location.... Chris was amazing... Thank you all for you do and did

They made the car-selling process really easy. I was in and out in a half hour. The staff is friendly, and several people asked if I had been helped, or if I wanted water, and one asked to help carry my things. Yes, I know they typically do that at car lots, but I wasn’t in the “car-buying” area of the facility, and I think they were quite sincere. I would return to buy and sell again.

Great experience. Car delivered from Beverly Hills to Douglas Iit was the best purchase I’ve made in a very long time. My Associate, Kern, was superb!

Do Not Go this Place omg its horrible customer services down rgt sucks..I DO NOT RECOMMEND.

Mr. Steve Mott helped me find exactly the right car and the process was stress free. I found everyone I encountered to be professional, friendly, and helpful. I would recommend CarMax to anyone in the market for a car, or looking to sell their existing car. I don’t anticipate purchasing another car for many years, but when I do, I will certainly use CarMax.

Well maintained dealership.

Mrs Chana and Mr Leroy was very nice, friendly, caring and knowledgeable. The facility was clean and cozy. Great Aspect to the company Thank you so much

They were awesome and quick! No BS and showed me all financial options before selling me on a car!

Double Diamond was a great great help and I like the car 🚗 i got.... Thanks again for your help.

I have purchased several cars from Carmax and my experience has always been great!

Brought our truck here to see if it would be worth selling... Long story short, it was!! We got much more than expected, we were able to pay off the loan and still pocket over $2k. The process was fairly quickly, Id say in less than an hour.

Thank you Tyler and George for making my daughters CarMax experience great!

It was good the agent was very helpful.