Had a wonderful experience at the Livingston location. With so much of the logistical issues facing supply of things like the outdoor furniture I wanted, they came up with wonderful suggestions and Im actually able to get my furniture quickly! Super happy and would shop there again!
Linda was extremely patient and helpful. Her advice made me confident to actually make a decision on my first stop there. That saved me time while being confident of having made a smart purchase. I have also been shopping online a lot like most of us, but I have to say, the human touch is still a better way to do things :)
The service is great. Linda Abbate was a big help, delivering knowledgeable and excellent service. She has helped us with Christmas purchases as well. We can’t wait to get our new patio furniture and dining set. Its back ordered for several weeks, but hope to get it before the summer ends. We hope the furniture and dining set quality shows and lasts.
Excellent service! Quality merchandise and knowledgeable salespeople; what more can you ask for!
Excellent customer service! Linda was our salesperson (Livingston location) and had great recommendations that helped us with our purchase.
Linda was very helpful in guiding me across all the products I was considering. If my experience with Linda is representative of customer service at Fortunoff I recommend Fortunoff to my friends and family.
Staff was super helpful and kind! Totally recommend
The salesperson, Linda was wonderful. Knowledgeable and patient. Helped my wife and I go through their wares until we found what we were looking for; both in quality and price.
Linda Abbate was great to work with. Found the patio dining set that we loved and got a great price and service.
Linda was very helpful and patiently answered all our queries. Great service!
Excellent service. Detailed information to help Us make a decision. Very pleasant experience.
Linda Abbate is hands down one of the best salespeople I’ve ever dealt with. She is extremely knowledgable and kind. Highly recommend visiting the Rt 10 Livingston store because of Linda. 😊
Karen knew everything about every table. So incredibly helpful in terms of style and budget. Towards the end of my visit she says I cant believe I forgot this... theres a table I think you and your husband will both like. She was dead on. I brought him back and that was the table he loved! I has a new home in our back yard and weve gotten so many compliments!
Had a very positive experience at the outdoor furniture store on Rte 10 in Livingston. The furniture is all in stock and will be delivered later this wk!! I felt very Covid safe - hadn’t really gone shopping for much in a year.. very pleased.
We had a great experience purchasing our outdoor patio furniture at Fortunoff’s in Livingston. Andy, the store manager, and staff were very helpful. When our dining set was delayed Andy personally called us to let us know and with his help we were able to pick out a slightly different set that will arrive by early June. We would definitely shop there again!
Great experience, great salesperson . Great deal .
Great service. Very helpful suggestions including how to save money on my purchase.
The sales woman was really nice and helpful. She was not pushy and did not hover around as I shopped. She made recommendations on how to care for my items.The store has a great layout which makes perusing easy. They have options to fit any size area you would like to furnish. My deck is a small and I found a beautiful set that looks lovely in my space. If you need outdoor furniture you absolutely have to visit Fortunoff and check out their selections.
We had an excellent experience with Linda at the store in Livingston, NJ. She is personable, knowledgeable and very attentive to our needs. Would highly recommend everyone I know to shop there for their outdoor needs and wants
I like unusual and rare decorative items, so Fortunoff is usually my go to place. I was greeted warmly by Linda, one of the salesperson that made my day. She was very attentive and has great knowledge of her products. You dont have to be looking for something special to visit that store. Im a person who always asked a lot of questions, and she always makes time for me. Thank you for your patience! Youre the best.Faithful customer/ NJ
Everyone at the store was friendly, courteous, and especially knowledgeable. Russ was very patient answering my many questions. He went above and beyond in measuring an area to ensure what I wanted to purchase would fit in my space. He also documented the measurements so I could verify them with my space at home.It was a pleasure to deal with Russ and I am looking forward to the delivery of my new sunroom furniture.
Linda abbate was a great person to work with. She has Patients and she understands what you want. I think she is great to work with.
Linda in Livingston was very helpful and very concerned that my order was to my satisfaction.
Wonderful and thoughtful service. Really jumped in and helped us to design our outdoor space.
Great experience shopping here. Ask for Andy. He was very helpful, honest, and responsive to our needs.
Needs to learn the meaning of what customer service.
No pushy or high pressure sales reps here. Andy was wonderful to work and the furniture is beautiful.
Linda is a wonderful person, with the patience of an angel. She walked my fiancé and I also my four-year-old daughter around the show room and thoroughly went through the material and the prices. Her personality and work ethic is exemplary. We recently purchased our first home and redid the backyard I’m excited to have purchased my new patio set to show it off ! Fortunoff has wonderful and many sets to choose from ! I’m glad I had a wonderful experience thanks to Linda. My patio set is beautiful and I can NOT wait to enjoy it !
Always helpful and answer any questions I might have. I bought two cushions today to replace my lounge chairs. Good product and excellent customer service. Helped me place cushions in my car.Been a customer for years and they never disappoint.
Found just what we wanted and it will be delivered quickly
I recently bought cushions for an outdoor set I had purchased 7 years ago. I had the same salesperson help me pick out these new cushions. She was so helpful! (Linda, in East Hanover, New Jersey). I wasnt sure at the end which ones to select. She offered her opinion.I am so thankful. I love them!! I am so grateful for her patience, kindness, and wisdom about the outdoor sets and the cushions. I hope they last a long time. I will go back again when I need another set, and I will recommend Linda and Fortunoffs to my friends.
Linda was very knowledgeable helpful took her time to show us more options we are pleased with the experience and our purchase
Great experience! Excellent selection and Linda was so helpful and knowledgeable!
We had an awesome experience, Linda was super helpful and knowledgeable. Thank you!
After purchasing every piece of furniture for our New patio - we can’t say enough about Linda A and the team at the Livingston store. Any issue we had with a cushion or umbrella stand was handled within minutes and the outstanding customer service provided made the whole experience wonderful. We always loved fortunoff before but now we won’t go anywhere else!
I have made three major purchases over the past months and my experience with the manager, Jon Barton, and his team has been excellent in terms of communication, helpfulness and follow-up.
I had the most horrible experience at the East Hanover store location. I had to go back and forth multiple times they kept making errors in billing and offered no compensation or apology to what we went through trouble because of their mistakes. Try to avoid and go to another locations!
I’m so happy we ended thereLinda was so helpful and Very kind !She really makes our day, since we decided to start our holiday Decoracion.Thank you Linda and thank you Fortunoff members!
My salesperson, Andy was the nicest, most helpful and considerate person my husband and I have met in quite some time. Shopping right now is difficult, if not impossible at most places, but the people at Fortunoff’s really worked to make our transaction seamless. It was a pleasure doing business under the current conditions.
Andrew was a pleasure to work with. He was patient, personable, knowledgeable and did not pressure us to make a decision or a sale.
Fortunoff backyard store in Livingston was great to work with. We were greeted by Linda, who was knowledgeable and was able to show us exactly what we were looking for!! She was a great help, so glad we choose the store in livingston to visit.
The sales lady /woman was friendly, informative, knowledgeable about product and it was refreshing to see she was interested even if we had a small purchase. I would recommend the store,as the name evokes quality, value and service.
Great and fast service.
Jon and Eddie were wonderful. Our newly purchased lazy susan was missing a piece and their creativity fixed it! (It was also the last one!) I’m so happy to have it on my table. Can’t thank you too enough!
Great service!
Very friendly and patient associates. Very helpful.
Jon Barton, the manager of the Livingston store was responsive, attentive and very helpful. My deck was designed in under 30 minutes! Thank you Jon!
Delivery people were great and took the time to show me how the umbrella worked and how to make sure the wind doesnt cause damage to it.Sales people were great and worked with me during the sale and online support supported my questions,I will always to Fortunoff store 1st...My only suprise was they dont sell grills anymore which was a surprise.
Linda and the entire team at FBY were delightful to deal with!!! Thank you.
Excellent service even while very short-staffed.
John was a pleasure to work with! He was quick and helped me with exactly what I was looking for
Knowledgeable staff, excellent customer service and a huge selection!
Great customer service at the store on route 10 in East Hanover New Jersey. Wouldn’t go anywhere else !
Linda Abbate was a joy to work with. Incredibly helpful from beginning to end!
Solid selection and great staff. Jon the store manager helped us in an extremely professional yet non salesy way. Usually I am not a fan of any type of salesperson but everyone here was just fantastic and helpful.
Fortunoffs has been a pleasure to work with. I ordered a backyard patio set. One chair was defective so they replaced it quickly . The table also had a discoloration and again they handled it quick and efficiently. Waiting now for delivery of new table. Now that is what you call great customer service. They were also very pleasant and patient with me and my situation. Very accommodating. Love fortunoffs products but the best is the service. Highly recommend this company.
Customer service was outstanding. Kinda helped us find exactly what we were looking for. She went above and beyond.
Purchased a “forever” patio table set that could withstand harsh weather and UV exposure with no damage or visible wear for 40 years. Top started pealing after a few months. Literally never ate at the table. Had to call maybe 6-8 times, go back to the store 3 times. Multiple unreturned messages. Gave me the run around for three months trying keep as much of my money as possible from the likely fraudulent sale. After they finally reluctantly agreed to the full refund they said they would come get it and refund the card. They didn’t even take the whole set. They removed the umbrella from the table, and left the umbrella. I brought it back two weeks later myself because I still had no refund as was not waiting another month it would likely take them to process that mistake too. They also left my gate open after I specifically asked them to close it when they left, thanks guys.After they processed the refund as three separate credits, cause why make anything simple, I realized it’s about $150 short. Go back in and ask, why? Oh, it’s for a cover. Nope, never bought a cover and you guys now have everything. Ok, hold on. Delivery fee. Really!? A delivery fee on a likely fraudulent sale even after all this? You really should put all that effort of essentially stealing my money more appropriately. Shame...Shame...Shame...Avoid this place.
Not pushy, friendly in-store help, and impeccable assembly/delivery service.
Amazing customer service on replacing my chair
Andy Feinbergs customer service was SUPERB!!! He went above and beyond to make sure we could find EXACTLY what we were looking for !!!ALL SALES ASSOCIATES SHOULD HAVE HIS PERSONA.
Staff is very pleasant and helpful.
Jon was very helpful. great experience.
Linda is a very knowledgeable salesperson and a pleasure to work with.
Linda as always was fabulous and efficient.
Perfect back yard shopping gallery. Its to die for. I love,love.
EXCELLENt
The experience was great
Excellent customer service.
Nice staff. Some things seem really overpriced though.
Excellent service.
Horrible quality furnture started falling apart after a year
Beautiful yard furniture
Great help