This is a zero star rating and if a more negative rating could be given that is what I would provide. The absolute worst customer service I have ever encountered!! Paid for a $7000 outdoor couch that I was guaranteed would be delivered before labor day. They sent pieces from two different couches with the wrong connectors clearly in hopes that we would not inspect the couch. They delivered the wrong couch yet again and insisted that it was correct and have provided no satisfying remedy. The management staff is incredibly rude and unprofessional and the manager who came to my house refused to leave my premises despite my instruction to do so. At this price point, one would expect that they would do what is necessary to satisfy the customer, but that is not at all the case. BUYER BEWARE!! Stay away. Worst company ever.

I will never trust this store. We needed bedroom furniture for our new house and we’re told to pick from ‘in-stock’ options to ensure delivery within 4-6 weeks. We did that (although that limited our options) but here we are almost 10 weeks in with no sign of any delivery. What’s worse is the lack of accountability. We have had to call again and again to get the status always to end with a promise of ‘we will check with scheduling and call back’ which they don’t. They have managed to disappoint even before we have used their product - am bracing myself for the experience when we actually get the bed.

Unfortunately, Bassettt decided to discontinue the fabric (Pattern 2467, Color 15, Cleaning S) we were interested in using. This was done in the middle of a pandemic. Terrible!

Love the Bench Made wood pieces! We are working with Maria and she is great, patient with us and all our questions! Highly recommend!

I recently purchased a large couch through Bassett. It was very expensive and I wanted to protect my purchase. Jodi was very helpful in designing my couch and she was also very helpful in convincing me to purchase the furniture warranty, especially because we had gotten a new dog. Well, my dog got to one of my cushions. When I called about the warranty I was suddenly told there is a no “Paws, Claws or Jaws” coverage. This is completely opposite of what I was told, otherwise I would not have purchased the warranty. Be very wary when dealing with the employees at this store....they are typical sales people...they’ll get you coming and going. Always read the fine print...lesson learned.Very disappointed

Great selection and service!

My friend was sued by Bassett in Livingston, NJ for leaving a negative review regarding his experience.

We didnt buy from this location but we should have. Great staff. Nice furniture.

I walked In this store with my wife and waited for about 20 Minutes and not one employee even attempted to acknowledge us.. We wouldve bought a sectional here but the employees judged us because we look young yet we could afford any piece they have in this store. Back to restoration hardware we go. I am not a critic and I dont go around posting bad reviews everywhere I go like some people do.. Im just completely upset by how everyone in this place judged us and wouldnt help us. When we got up to leave they looked at us but STILL wouldnt ask us if we needed help..

Great furniture. Made in America. Stephanie really knows her stuff.

Worst experience ever.I asked them their return policy; guess what they told me. And I am not joking.3 days to return.I bought a lamp, it was not a custom made piece.I think they know that their items are over priced, they are afraid you can return it once you know the real price. That is why their return policy is very short time.

You cant beat their quality . The Livingston store is convient and the staff is very helpful

First class service from start to finish.

Nice selection. Very helpful staff members.

Great sales staff!! Items delivered exactly as scheduled and to the minute.

Nice showroom. Very helpful staff.

Friendly staff. Kathy is very helpful.

Nice furniture but expensive