Recently, I had an awning replaced over the side door. It is the third awning I have had from Marygrove. The first two were installed at the correct height. This one was installed six inches higher rendering it fairly useless. I contacted Marygrove and was pleasantly surprised by the timely response. Pat and Ryan came out on a very rainy day and reinstalled the awning. It now sits at the correct height. Thank you to these two guys and all who facilitated the resolution of this matter!
Marygrove was great to work with. They have the best communication skills of any company we have worked with. We were scheduled for installation 3 months out. They send an email every two weeks just to keep in touch and that things were on schedule. The day of they called with approx. time and kept in touch until arrival. The awning is great the people installed it were friendly and right on task. All was a great experience, with a quality product and kept to their word.
The sales/marketing was simple, honest and totally on the mark. Installation was efficient and very well done. A great company to do business with
I will (and have) highly recommend Marygrove again and again. From the initial contact with the salesperson to the installation the service and knowledge shared was exactly what you want in a purchase. The product itself is excellent but its always the people that make the experience gratifying. Our appointment with the salesperson happened during the first deluge back in June and that did not stop him from going out to measure and inspect our roof for the installation. He was personable but very knowledgeable and reassuring about what would happen. The Installation team came out and again, they were personable and very knowledgeable and experienced in the process, and then shared the operation information in a clear manner. We couldnt have asked for a better experience. Now--onto enjoying our awning during the remaning beautiful autumn days.
The installers were great. They showed up on time and had the job completed quickly.The electrician Jim was a super nice guy and made the wiring look fantastic.
I am so excited! My awning was installed yesterday and it is everything I imagined. Beautiful, functional and necessary to assist with blocking the sun from my living room. From the Sales Agent to the Office staff who kept me updated all through the process and the Installation Team, my experience was TOP NOTCH! My sales agent was so nice and explained the process including offering a wonderful financing program. I was scheduled for install within 3 weeks. The team arrived on time and ready to install my selected awning. Unfortunately, the COVID Pandemic started and I was unable to have the deck installed until late 2020. My Installation team leader advised me he would not be able to install the awning without the deck because of the potential for wind updraft pulling it off. Although I was sad for the delay, I was very happy I was not taken advantage of just to close the sale. Almost one year later, the 2nd Installation team was just as professional as the first team. They were ready with the schematics for the special instructions from the 1st installer.Thanks to the entire Marygrove team for a wonderful client experience! Well worth the cost!
We are so happy with our Marygrove awning! The installation team was very professional and courteous and showed us how everything works. Tha awning provides tons of shade and we are so glad that we ordered the extra side -shade. It blocks the setting sun form cooking us!! Only wish we had ordered it sooner!! Thanks to everyone at Marygrove Awnings!!
Our sales rep, Jim Bailey, did an amazing job getting our order correct. The 2 installers were super efficient and thorough! It took them less than 1/2 hour! That is a sign of a job well done! We are loving our new shade! Thank you, Marygrove!
My permanent awning was installed yesterday! It is absolutely beautiful! I can’t wait to start using it! The two guys were very efficient, and they cleaned up when they were done! This is my second awning with Marygrove, and I’ve been happy both times!
Love my new awning! It was easy from beginning to end. Alex J. came out to give the estimate and he was very knowledgeable about the products. Our order was completed on the estimated date. The two employees (not contractors) who installed the awning were professional, on-time and had no problem with the install.The awning works as expected and is lovely to look at on our home. In addition to the shade of course, the awning provides a feeling of intimacy to our patio that we didnt have before. When the sunshade is down you almost feel like youre in a three season room.
20 years ago we had Marygrove Awnings add beautiful awnings to our building. After 20 years like anything else they faded and got ugly. We have a new font to our logo so it seemed like good timing to change the awnings and decided to stay with Marygrove. we had a few communication issues and therefore delays but all in all great experience. There were some finger print marks on the new awnings and they sent someone to clean them and make everything perfect before asking for the COD. I would recommend Marygrove at any time.
We are really enjoying our Marygrove Awning. Our experience with Marygrove was professional and efficient start to finish. The sales department, installers and customer service are excellent. Calls were returned promptly and installers arrived on time (always appreciated)Thank you Marygrove!
Great work. My wife and I love the end result of our awning. I would definitely recommend this company.
Well made and the installers were careful and respectful of us and our property. Post installation operation is as expected and were enjoying its use. Very pleased.
We are very pleased & happy about our new awning! Shane and his crew did a very good job installing & answering questions cheerfully! We were assured all along the process of their intentions. They were very patient with our requests & questions. Shane displayed good craftsmanship as well as good leadership qualities. They all were very easy to understand & courteous. All aspects of the operating demonstration were easily understood. We would recommend Marygrove! Thank you
Company was sensitive to personal situation and was willing to accommodate us. Installation was on time, done professionally and the product was as expected. Sales, office and installers were easy to work with and responsive. Pricing was competitive. I would not hesitate to recommend to other prospective purchasers.
After 15 plus years our first Marygrove awning was starting to show its age, so we decided to replace it with another Marygrove awning. We were very happy with the first one, so there was no question that we would call Marygrove again. The techs were on time, courteous and took the time to show us all the new features of our awning, like the LED lights, side screens and wireless remote, plus a wind sensor for added safety!
Very friendly professional service. Installation went just as they said it would. I had reason to contact them after the Installation (there was nothing wrong with the awning ) and they responded very promptly.I will definitely recommend them.
Excellent customer service from Vince. He was respectful, calm and very pleasant to deal with. He described the product thoroughly and with clarity. He is a good listener. He also has a good sense of humor. My husband is a jokester & Vince is able to come up with clever remarks. 😊
The company was great in that they were super back logged and gave us free installation for waiting on the install. The install went great and we love the product!!
Friendly & accommodating sales staff. Prompt, polite & professional installers. A beautiful and sturdy awning that allows us the enjoy the outdoors even more. Highly satisfied!
Kept open communication through the process and showed up promptly at the appointed time both for the estimate and the installation. Called me before and while on the way. Great high quality professional job. Would recommend highly.
I LOVE my awning. There are some limitations as I live in a 4 story townhome and it gets pretty windy up top. The wind sensor is key for me as it automatically retracts when the wind picks up. The LED lights are fantastic and make the roof deck feel like a living room at night.
We really like the looks of our new awning. It was installed on Saturday but we only were able to open it and enjoy it for the first time on Monday. It was too windy. We look forward to using it on nice days when we can be in its cooling shade.
My experience was great...Joe our sales person was very good in helping choose the best awning for my house and the service to install was excellent....clean and efficient. Thank you
We had to wait several months to have our awning installed because of its tremendous popularity. However, the process went smoothly, the installers were courteous, friendly and helpful, and we love our new awning.
Excellent service each step of the way. David Tavidian was very friendly. He answered all our questions and was patient as we picked out our new awning. We were Shane and Joeys last installation of the day. The had positive attitudes and did a great job installing. Took less than an hour!Trustworthy company! Would recommend!
Marygrove Awnings was a great company to work with from start to finish. I just had my awning installed and it looks and operates great!
Bought an awning from Marygrove. After two years all the sewing started coming undone because it was sewn with cotton thread. Our awning cleaning company said they would not clean it because it would come apart. I contacted Marygorve with no return phone calls from them. I received absolutely no customer service. I replaced the awing with a different company.
I referred my brother and he purchased two large awnings he gave my information I never received my 50 dollars for the referral I purchased two awnings my son needs two awnings I told him I would not do business with a company that doesn’t honor their word between my brother and I we spent almost 15000 dollars I know this is nothing to your Company but your reputation should should mean something! I want everyone never refer anyone to do business with the aspect of getting 50 dollars
I had three large awnings recovered. From the quote to the final rehanging the process went just as the interfacing representatives said it would.Awnings look like new again. I will call Marygrove for any future needs.
My experience from start to finish with Marygrove Awnings has been extraordinary! When Shane and Joey came our to install my new awning they were very knowledgeable and professional. I would recommend Marygrove Awning to everyone! Thank you for the great product!!
We are repeat customers for a reason. Outstanding workmanship! From sales to installation, this is an amazing company to deal with.
Great sales experience. Awning install went great. Awning appears to function as it should. Would definitely recommend
Fantastic company, from the initial call, to the sales person, to installation, top notch service. Will be using them again for our second awning on our upper patio. We love our awning! Highly recommend!
The Marygrove awning installation went smoothly and the installers were courteous and took the time to explain the operation, controls and maintenance details. The installers contacted me with an expected arrival time in the morning and then called just before arrival. Great customer service from the installers and Jeff Foley from Sales. I had a good experience and would definitely recommend Marygrove Awnings.
From the 1st call, we received good product information. They sell a Struxure louvered roof pergolas. Our at-home visit salesperson was punctual and gave us pricing that day. Then we visited the showroom to see and touch the actual products. No hard-pitch or pressure sales. Fyi-showroom visits are by appointment currently due to Covid.
Marygrove sales associate Justin was excellent throughout our process and the installers were polite and very neat. I thinking about getting one more awing for my upper deck loving it..
Everyone from my salesman, James, to the customer service people on the phone to the gentlemen that installed my awning, was exceptional!!I highly recommend this wonderful company!!
I was very impressed with the availability and the ability to receive an appointment so quickly. Showed up promptly and took time to discuss options that best suited my vision. I greatly appreciated the knowledge, and even more so knowing in advance the installation date. Great customer service from beginning to end. ~June
Had one custom-made for the back of my garage where my patios at ordered another one for over my back door 12 ft by 10 ft extending out from the house
Fast unloading . Docks were filled with rain water . Ughh ., no choking .
Totally satisfied, from beginning to endJoe Carnarvon, promised a great deal and delivered
We were very impressed with Marygroves Company from the first telephone conversation to our installation. Everything was handled and completed when we were told it would be. One of the many things that impressed us was the fact their factory is local and not in another state. I would highly recommend them to anyone.
We are extremely pleased with the Awning that was installed on Saturday, Aug. 14th, 2021. Our first contact was with Miya as she represented Marygove Awnings. She did an excellent job explaining the process and all that it involved.We were equally pleased with the installation process. Everything was done professionally and carefully. The Awning is perfect as far as we are concerned and will answer our needs extremely well.Thank you! We are very pleased! Donald & Barbara Courtley
We had our Marygrove awning installed last week. Everything went perfectly. They arrived when they said and within the hour of arriving were done with installation. Demonstrated how it work. Best experience ever.
Shane & Joey arrived on time, went over the project and said they would be finished in about an hour. They were great, professional and finished a job well done in an hour! Can’t beat the product and the service!
Maiya Foley was a great help to my father Kenneth Jenkins, very professional, polite, courteous and helpful!
Miaya Foley was our salesperson and she did an excellent job explaining all of the features, pricing and financing options. We just had our old deck replaced last summer and a new awning for shade is just what we need. This will help us use and enjoy our outdoor space even more. We cannot wait for the installation. Very excited!!!
Insttaller was very polite and efficient and explained the remote so I could understand it.
The two gentleman came on time, installed the awning, I am totally satisfied with the installation, Explained how the awning works told me about taking off the hanging edge before it gets real cold before winter sets in and were just very friendly and nice. I love my awning and can’t wait for the weather to warm up so I can start using it.
Isaac was very professional and efficient installing my awning. He took the time to answer my questions and made sure I was happy with the installation. Thank you!
We had Marygrove design a awning for us 18 years ago. We have since moved and needed a awning. I didnt think twice i called marygrove again. Always an awesome job. I would recommend Marygrove to anyone who wants a great product, great service, great installation and great price!!
Our sales guy was extremely nice to deal with. The installers were pleasant and on time. They had it installed quick and gave me a demo of how to use.
Timing great. Customer service exemplary. Totally recommend their products.
Poor customer service. The person I spoke with over talked me and did not want to offer assistance with my questions regarding repairs; she pushed selling me a new product. Extremely rude... Waiting on a call from management...
I AM CHANGING THIS TO A 5 STAR REVIEW ... Jeff, my sales person, called me to apologize because he thought he had seen an outdoor plug. I explained I did not have one. He told me to have an outlet installed and Marygrove Awnings would refund to me the cost of the installation. You really cannot ask for BETTER service. I HIGHLY RECOMMEND Marygrove if you want an awning over your deck!!!!!!It was very easy and quick to get a salesperson to come to my home and give me an estimate. The men who came to install were professional, friendly and installed my awning in about an hour. They explained everything I needed to know about use and care of awning. I did call the office twice and both times received professional, friendly help with my questions. The reason I gave them 4 stars is because I wish the salesman would have explained that I needed an outlet on my deck to plug in my awning. ISSUE RESOLVED I would have had that done before the installation. I would post a picture but no power installed yet. Will post picture soon so you can see my BEAUTIFUL awning.
Awning looks fabulous and installers Shane and Bobby did a great job! Bruce, our sales person was super helpful and kept us up to date on installation timing.
Thank you for helping us with our awning! The experience from beginning to end was professional and gracious!
Antonios and Roman Village Restaurants and the Rugiero Family have been long time customers of Marygrove Awnings. Their service is professional and their products are high quality. Thank you for the great work that you have done, we are very happy. We highly recommend Marygrove Awnings!
This addition on my home has taken it from plain to beautiful .This project was well worth the money! My neighbor love the new look to.
There are not enough superlatives to describe my installation done today by Isaac and Shane-I was told it would take 1 hour-they LIED-it took 38 minutes and was done to perfection with all of my questions answered. Simply the best in a world where service is sorely lacking...
From the day we placed the order to the end of the installation Marygrove Awnings has been very professional. We can not say enough about their wonderful service! We highly recommend them!
The installers showed up on time, did a great job and finished in 2 hours.I would highly recommend Marygrove Awnings
The ordering process was great and the installation was efficient. The new models are great and we can’t wait to use it this summer.
Isaac and Corbin very professional and courteousExtremely knowledgeable & helpful I know thisbecause I retired from Chrysler Journeyman DieMaker l observed how professional he was evenInstructing his apprentice I was so impressedThank you: MARYGROVE
The installers arrived at the time they said they would be here. They were courteous and professional explaining the installation. The installer gave us a tutorial of the operation of the awning, answered all of our questions. There was an item missing and they returned the next day to make it right.
The installers from Marygrove arrived on time, asked my input for the installation, They provided a detailed demonstration and provided expert tips for use
Steve and crew did a great job of installing and explaining how to use our new Marygrove awning.
We had some work done on deck to help cut down the wind so we could sit out there in cooler weather. They came and installed it much sooner than I thought they would. The two men were extremely professional and the job couldnt have been done any better. Id give them 6 stars if I could and I wouldnt hesitate to use them again. Great company. My wife and I are so very pleased!
Marygrove Awnings is one of the most professional and well-run organizations with which I have ever dealt. The entire process of pricing, ordering and installing my patio awning was so seamless I would enthusiastically recommend this company to anyone interested in adding an awning to their residence. The office staff was pleasant, the installation crew was here exactly when promised and the work was completed in a timely and professional manner. Thanks, Marygrove!! A++
Smooth experience. Very professional. Will use again
My neighbor recommended Marygrove to me and it was the best experience, all the people I contacted from the sale person to the installers were very professional and knowledgeable plus very well dressed up and clean. I’m very happy with my choice, thank you for making my patio looks great and shady
My husband and I wonder why we waited years to purchase awnings because we love our Marygrove Awnings. The company salesman was extremely knowledgeable, practical and down to earth. The installers were respectful, punctual and competent. They took time to explain the remote controls, wind sensors, pitch and accessories.I really couldnt ask for better service. The awnings have already provided us much comfort and coziness with this heatwave.Additionally, the awnings are so attractive and provide protection/coolness to our home.Great investment!!
Adding the finishing touch of the awning took a while, but what a difference! Its stunning, the installers did a great job, very particular, and I couldnt be happier with the product. Score! Wish I could upload a picture, I couldnt get it to work.
Salesman was Great! Installers were great and quick! Love the awning!
My experience with Marygrove Awnings was fantastic! My sales agent David Tavidian was extremely polite, professional and very accommodating. Dereck and his crew of installers were the best. I absolutely love my new awning for my new deck!
Professional and thorough from start to finish. My participation was stress free, which is rare when working with a contractor. Thank you Marygrove Awning.
We already had Marygrove awnings at our home, we needed some additional products. Our sales person, Vince Falahee, helped us and knew just what we needed. We are totally satisfied.We also have Marygrove awnings at our business in Northville.You cant go wrong with Marygrove, their products and service are the best.Carolyn RothNorthville
The workers were friendly, professional and quick.
I love my new awning. Marygrove gave me an installation date and they met that date with no issues. The installation was great, since our power outlet was a good distance away they were able to tack the cord nicely to our siding. The installation technicians we very friendly and nice and went over my features of the awning and answered all my questions. They were quick, polite and professional.I work in an industry with service and installation and know how customers should be treated and they did it right.I highly recommend Marygrove.
Both the in home sales experience with Judy Reedy and the installation experience with Steve and his partner were excellent!
Amazing! Best thing I have purchased in a long time, I can’t be in the sun and just got a brand new deck, now I can enjoy being out on my deck. I got linen color with bronze hardware and it is actually beautiful. The tilt and led lights are extra features that make it even more awesome. Super fast install, nicest people on the phone and in person. Highly recommend! You won’t be disappointed!
The installation was great and the installers were very nice. We are very pleased.
We can’t thank the team at Marygrove Awnings enough! From the phone service to the installers, everyone was really great and friendly to work with.The company was more than helpful and knowledgeable in helping to make sure we purchased the best awning for our needs.We definitely get our use out of the awning and love the extra living space It has added to our home.We’d recommend Marygrove Awnings every time to any of our friends and family, or anyone we might even come across in just future conversation.Thanks again Marygrove Awnings 😊
I am on a windy lake, the sun shines all day right in our windows and on the deck which requires the shades down all day long. I really wanted the permanent structure but it was out of my price range. The sales person was confident this awning could withstand the strong winds we get and the shade it would offer would be perfect. Its expensive but you get what you pay for. It retracts when the winds get to high, the lights in the bars are really a nice feature, we sat outside on the deck with the lights on and played cards. Its really dark at night, these lights were amazing. It does get hot under the awning, mostly because there isnt a way for the breeze to move through since there is a structure on one side of the deck. I put a mister fan in and problem solved. We can sit under it when its raining and stay dry. Ive had a few issues that needed attention, customer service was excellent. Its really a beautiful awning, I have people stopping all the time to compliment it and ask where I got it.
Took care of all permits. Installed without issues. Product excellent. Notified when on site.Overall highly recommend.
The install took less than 2 hours, the installers were very pleasurable to talk to, they kept us informed throughout the whole process. They gave us detailed instructions on how to operate the awning. Overall it was a great experience. The awning itself has been great, provides a nice shaded escape from the sun or rain and the free drop down sun shade makes it even better
Great experience from start to install. The sales representative, Jim Bailey, was very professional and answered all of our questions. He was able to accommodate us when we made a last minute change on fabric color. Everyone we talked to at the office were very helpful and professional. Last but not at all least was the fact that they came in about $2000 less than what another company quoted us. We would definitely recommend Marygrove to anyone looking for a new awning.
Marygrove awning is a great addition to our home. The sales process was efficient and my questions were answered honestly. The installation process was smooth and completed on time as promised. I had to have something checked and Marygrove responded in a timely manner and scheduled the service men to review in a couple of days.
It was an excellent experience from the first call to the Company for information. An appointment was scheduled to meet our schedule and our Salesman Jeff arrived right on time and was most professional. He answered all of our questions and we got the exaxt awning we wanted. The awning arrived quickly and in the time frame promised. The installers arrived as scheduled and had the install done quickly and efficiently. We are totally pleased with our investment.
Great customer service and installers were professional and expedient.
I purchased a large (18w x 10d) awning with all the bells and whistles, most of which were included in the purchase price. The only add-on with a cost was a screen extension. The awning arrived and was installed as scheduled, without delay. The installers were running behind time-wise, but stayed in regular contact with me and when they arrived for my installation it was close to 5 pm . . . typical quitting time. But the installers went to work without hesitancy or complaint. They completed a prompt, thorough installation, and took time afterward to show me how the awning functioned and to discuss recommended seasonal maintenance. I couldnt be more pleased with the installation or with the awning. Its just as ordered and covers my deck very well. Its a pleasure to finally be able to enjoy my deck on sunny days. It even cools the inside of the house by shielding the windows and patio door from direct sunlight. I highly recommend Marygrove!
I am so glad I made a call to Marygrove Awning. I love the joy and happiness it brings me too spend the entire summer outside. There has not been one outside day Ive missed. Its the best investment I made when I made that call.
Love our awning. Our whole experience was seamless, from sales to installation. The install team was quick and neat and did a great job. It’s beautiful and we wish we would have done this 15 years ago.
Love my awning and the company is great to work with!