Love this location. ALWAYS very welcoming. Always acknowledged as you enter and promptly serviced. Jacky is always my go-to; she’s never failed me. Communicates amazingly in terms of what’s she’s taking care of on her end for you and also if she doesn’t know an answer to your question; she will go the extra mile to find the answer for you. ALWAYS satisfied leaving here. 5 stars well deserved !

Mauricio Mora is awesome: knowledgeable, courteous, and very helpful.

I went in the sprint store today wanting to upgrade to the new iPhone 11. John greeted me, was super personable and nice, and gave me some info right off the bat. Darnell, the store manager, took over for my upgrade. He is such a nice guy, and made this process fast and painless. He explained to me, in detail, how to use my new phone and helped me transfer all of my stuff from iCloud. I will definitely be going to this sprint store in the future!! Thanks guys! Love my new phone!

I use to hating coming into this store due to previous managements and poor attitude . But a lot has change since. Store Manager Jake is incredible to work with. Jake and his staff really turn this store around. They are incredibly honest and helpful. One the best Sprint Store in the area.

Great store, great associates. They didnt have enough tablets and the manager ran to another store 10 minutes away so we wouldnt have to wait 2 days for it to arrive. The sales associate who worked with us spent like an hour helping us pick which tablet we wanted.

Look when I first left Veirapezon I went looking for an alternative went to Sprint since they had best deal at the time. I regret going to Sprint because calling customer service is about as much fun as skinny dipping in piranha infested waters. Do your homework before you go anywhere! Its your money, keep more of it in your pocket! New phone just 24.00 a month! Plus data, insurance, accessories, please people use your head.

Destiny was wonderful! My account was a little haywire, but she got everything sorted out and then corrected a mistake that I caused. All with a smile and a great attitude. She deserves a raise:) My kids have their new phones in time for Christmas - almost a miracle.

This was my first time going to this location as well as my first experience being a Sprint customer, so i was sent to the store by A customer service representative to show documents to completely my order, i go to the store they sent me to and spoke to Jacob (he must’ve been a lead or supervisor) because everyone asked him for help when they didn’t know what i was trying to do. So jacob right off the bat was being decent, he didn’t introduce himself and was wondering why i was at the store. I told him why i was sent there and he told me to call that number back.After calling the CSR number for Sprint, they told me to hand the phone to Jacob, they talk and the CSR rep says to jacob i should have the appropriate documents in store, Jacob asks me if i do and i said yes, the look on his face was sort of mad because he didn’t want to deal with this issue. I then give him the appropriate documents and he was just very bland and looked very bothered by me at this point.After apologizing for making him go through this and being very polite, he wouldn’t respond to any of it. He asked me to go outside and wait (covid-19 safety) which i understand so i did, and he said he will go out to let me know when he’s finished.When he was finished, he came outside with the papers out, didn’t say anything to when i said thank you and i really appreciate it, just told me to call the number in 30 mins to finish the order and he walked back in the store.That was my first experience at a Sprint store, safe to say i will never go to this location again. I don’t write reviews much but just the experience of this one was so bad that i don’t want anybody else to go through this. It’s a sales store, so they will treat you amazing if they get a sale off of you, but in my eyes you don’t deserve my money if you don’t offer to help me with my problems in the nice manner.

We found a deal on Sprint website and were sent to obtain the phones at this location. The salesperson helped us quickly and he made sure we understood how the deal worked. There were other people waiting, but it was only because they hadnt backed their contacts, pics, stuff to their iCloud or Gmail account. I wouldnt mind going there whenever I need another phone.

I went to the sprint store to get my iPad connected and look at some other stuff as well. Mario was very helpful. Able to walk me through my phone upgrade/iPad purchase/etc. the customer service is great at this location and would recommend this store to anyone looking to have a good experience at a sprint store location. Thanks again Mario!

I would like to compliment Mark and arbaz at the Lombard store on Roosevelt in Lombard because they were instrumental in solving a couple problems for me and they may have even persuaded me to buy a new phone not bad for a few minutes I appreciate them I hope you do too

Rude and unprofessional Sales Consultant I have ever dealt with in my life after 35 years of being in my own type of sales business. He never introduced herself or try to be helpful and guide me through the process of getting what I needed. Spoke to me like I was bothering her instead of treating me like a customer. Her name is Abigail Esparza I ask for the manager but she told me the manager left for the day. Of course!

First I would like to thank Manager Scotty. He is really a nice guy and helped me to fix my issues with switching to sprint from other carrier. Thank you guys. I like your care towards your customers.

Excellent customer service. Wouldn’t go to any other sprint location. Staff friendly and knowledgeable.

If i could give them no stars I would. Their customer service skills are horrible. Worst people Ive ever dealt with. Stay away from the sales men who dont even know how to do their job, and prefer to just pin their own mistakes on the customer. Unless you want to be surprisingly and automatically charged $700 monthly payments.

Prepare to wait a very long time. Not enough employees. No acknowledgment when you walk into the store either which was strange.

I had the best customer service ever at this sprint in Lombard 418 E. Roosevelt Rd., Maria had the best customer service was outstanding I came in just to pay a bill walked out with five new lines was very nice and knowledgeable about product. Parris Jacobs is her supervisor she has the best customer service and is very knowledgeable about her product I would not shop at another sprint store this store has my business for life, thank you parris & Maria,

Jada is great at her job and was super helpful. Full transparency and helped us get maximum savings out of our purchase.

Gave me wrong details about insurance. I was told to go to best buy to get a replacement charger for the s8+. Wrong sprint has to replace it

Great customer service! The crew is really friendly.

Great service, honesty from their manager Jake!

This is the type of store that makes me consider leaving sprint. They are never helpful, slow and take forever before telling you they cant help you. Go to the store on 22nd and youll be treated like a real customer

This store needs better management and better sales group. One of the worst customer service I have ever seen In my life. Manager doesnt care about anything. The sales associates look lost and have no idea what they are doing. How can sprint keep these people working like this? They dont belong there they need everyone to be replaced with new management. What the hell is going on with this store. No responsibility and no respect for anyone. I repeat worst customer service I have ever encountered.

The service was Excellent the young lady that waited on me was very professional

Dion is a Knowledgeable and Friendly Sales Associate ! Go see him if you are looking for a phone & great service from a Salesman !

Very helpful. Solved my problem and also was able to pay my bill.

Always in a rush, they make mistakes and are very rude when you call in. i am a 13 year sprint customer and this store drives me insane. i just switched my plan and they forgot to add my childrens phones to the plan and messed up my home service plan. it was a big fat mess. note; I am a very very patient lady. If they get under my skin - something is wrong. THE reps are rude and not very trained and i always worry about the information they give me.

Go see parris Jacobs great customer service and Maria love the store

Sales people were knowledgeable

I called to check stock of an item and the girl who answered wouldnt check because she had other customers.

I was helped right away and the person helping me was very nice and took care of all my questions.

Best Sprint Store Ever So Nice And Helpful The Bad Reviews Just Want People To Go To A Different

Go see LaQueta her service is amazing!!!

The guys in this store were extremely helpful and knowledgeable. My new go to Sprint store.

Very helpful, knowledgeable, efficient, fast,extremely nice.

I was on hold for over 6 minutes while they looked for a simple part. Called another store got everything done within 30 seconds

Workers somewhat knowledgeable

This is a corporate store and the service is better.

The associate was very helpful and patient this is a great store ignore the bad review s.

Great customer service!!

Nice and courteous service

Poor service, wait too long3 assistants per one customer

It took a long time to change over my phone. The staff seem really sleepy and tired.

It was horrible!!!😱😱 I will never come back again!!! They need a new manager she is so angry and rude!!!

The manager Lisa should lose her job. She is rude and unprofessional.

Darious,is my agent, great helper

Horrible service! Incompetent, inflexible, indignant employees. The manager refused to fix a $300+ error of one of his employees. Dont trust anything you are told by the employees of this store.

Great staff

Manager in this store, she is complete evil to the costumers...

Helpful and informative

Horrible customer service, girl was on her phone doing nothing and she did not answer my questions. She did not even touch the computer she just assumed the answer. I had to call customer service to figure it out. Seriously thinking of switching providers.

Sprint is way too expensive even though their advertisements say theyre cheap.

Great customer service

Thanks guys.

Grate location right on Roosevelt Rd. In Lombard, IL the staff is hows there stuff.. Mr. Dion Thanks....

Great service

Sprint customer. - waiting for service going on 30 Min now with 3 others. No wonder this place is a bad choice - just read the reviews.

Great

Absolutely terrible

They do not respect the turn in which you arrive at the store and they make you wait more than they have received and on top of that they put excuses of why they attend to other people who arrived after you.

Slow off