Rep. was pleasant but it was obvious he wasnt educated by management on the products available. Every question I had on specific phones and the performance capabilities of the phones was answered with vague answers. Not helpful for the customer who may not be as savvy as some when it comes to the latest specs on the new phones available. Honestly I see this with many businesses where they have hired people who dont even know what theyre selling or just simply dont take the personal initiative to educate themselves on what their job and work offers the public. Anyways I ended up going somewhere else to purchase a phone. It didnt upset me, just disappointed that someone dropped the ball and blaming or getting upset isnt worth it. Hopefully management figured it out when they notice profits plummet and take ownership enough to maybe make sure each rep. is educated enough on their stores products at least so that their staffs answers arent, Ugh... well it depends or I guess.

I switched over and they were very helpful with things that arent even part of their job! Like helping me transfer my numbers and redownload my apps. They even helped me log back into all my apps even though the only information I had was my email. 10/10 customer service!

Bad costumer service they do the bare minimum to try to help you or they dont have a good knowledge of what to do ! Because then they direct you to call cosutomer service your self thru the phone, seens like the only thing there fast at is taking payments. When asked to speak with management they said they dont have one, super frustrating to try and switch over takes them super long unlike at&t, they show to not care about their costumers as much very disappointed

Viki and Pedro were very helpful, they solved all my problems and showed me how to change my settings to how I wanted them, great customer service

It is always a pleasure going to cricket!! The staff at the Lompoc location are amazing.. They are patient and super helpful, they stayed over an hour from their closing time to help us with setting up my family members phones.. For which we are so thankful for!! If you want excellent service and the best crew in town, please visit them!!

Sold me the wrong charger after assuring me it was the right one for a phone I bought at their store. When I went back they said they didn’t carry that charger and refused to refund my money.

Its just that, okay! Try Verizon first, try boost Mobile 2nd try everybody else before you go to Cricket. You might just get somebody elses old phone along with all their trash and phone calls. As a matter of fact, they suck! Second-rate phone store. Good phones, cheap service! Kind of like having a badass car that looks beautiful but it doesnt go anywhere bcuz the motor wont stay running! Sorry, but hey, Im just speaking the facts! See you tomorrow because you need to fix my phone again for the third time. Again,not the phone, just let me know why I dont get the proper service I need, paid for, a lot!

Love cricket wireless and the girl who works there is always cool

Friendly fast service and great people.

Friendly knowledgeable staff.

Not helpful at all gave me the wrong products, couldnt give me the right ones for whatever reason, exchange policy SUCKS !!!

I got a phone

On black friday they opened lazy afternoons