I brought my iPhone here after it got ran over by a car… they fixed the screen perfectly in a few hours at that and gave me a deal on a new screen protector… great service and wonderful staff!

I was happy to have a place other than apple to have my two old iphone 8s batteries replaced. I scheduled an online appointment with the stated intention of having 2 batteries replaced. When I arrived the batteries were not in stock, and I had to drive another 30 minutes to a location that did have them. I had to leave the phones there for service which was an hour from my home. The 2 employees there kept stating how busy they were, but there was never anymore than 2 people in line. One of them stated he had clocked in at 11, and wasnt able to eat his lunch.....it was 11:30. Now for the really irritating part. When I received my phones back they were covered in residue that you would find after removing a protective glass. Both phones were covered in it front and back. I had left both phones in pristine condition without surface marring. I picked up my phones and did not comment on the residue which took me quite sometime to remove at home. These phone cases WERE NOT the cases I had brought in. After removing the residue on both phones the surface abrasions were now apparent. My phone cases had been switched. These phones were being kept as back up and they were not going to be sold. I had no intention of driving an hour back to the location, to have the employees most certainly deny allegations. I am very unhappy with what I received, however, these phones will still serve their purpose. But deception and theft to make a profit is unacceptable and illegal.I did receive a call and an email from the sales associate that serviced my phones after posting this review. With an offer for a 20% discount on my next service. No thanks, not interested in speaking to the sales associate that serviced my phones to answer my questions or the offered discounted service for the next visit. I am however more interested in posting a factual review of a location that is not honest in their dealings. If Batteries Plus Bulbs would prefer me to mitigate my review, then I want someone that is in a more senior position to call or reply so that I know this is taken seriously rather than internally scuttled.Brent Madison, MD

Dropped my phone off on a Sunday. The man I talked to said he couldnt repair it, he wasnt certified high enough. I called back in on Tuesday, to ask about the status of my repair. They informed me they didnt have my screen in stock, and theyd have it Friday when the supply shipment arrived. No one informed me of this, I had to call and get the info. I called back on Friday, and was told that they only that day ordered the screen, and it could be there Tuesday. I called in on Tuesday afternoon, expecting the phone to be done, and from the way my conversation went with them, until I called, they didnt remember my phone, and had no intention of repairing it that day now that the screen was there. Overall terrible communication and customer service. I have a Galaxy S10+, not even an older or uncommon phone, it shouldnt take over a week and constant calls to get even a bit of incorrect information. If I had known it would be such a drawn out experience I would have never taken my phone there.

Super friendly employees, very helpful, and best price for battery.

Friendly staff and very knowledgeable. They helped me get the batteries I needed for my key fob, and even taught me how to install them.

My power supply for my ancient laptop bit the dust and I had spent alllllllll day trying to find a replacement. A friend recommended that I try Batteries Plus and they had exactly what I needed at an affordable price. They also had really good specials on AA and AAA batteries that I couldnt pass up.

Awesome customer service. They went above and beyond to fix my iPad screen.

My iPhone 8 ended up with a spider web cracked screen and the techs repaired it with a new one in about an hour.And not with a “refurbished” glass front as most due at a lessor price.Dustin and Jennie were very open about the whole process. I gatta say the new glass makes the screen look more vivid than the original! . And no click and wait. Great service!

They cut a key with a chip in it and it was cheaper than going to a locksmith better service overall it was one of the best experiences Ive had

Very helpful and let me use some tools to replace my battery. Gave me a very nice deal on a gel cell battery and was very helpful on trying to find a gel battery that would fit. There are no direct fit gel batteries for my car. Ill be going back in the spring to grab a battery for my Harley Im sure.

Great to order and pickup that day

My husband was looking for an LED converter for his flashlight and the Outer Loop location had it! Success! My husband was ecstatic as hes been looking for this converter for months!

The gentleman who worked on my phone was great! I was able to schedule an appointment right away. The employees there are very knowledgeable. Even though my phone could not be fixed I was still very pleased with the service that I was given. I will definitely be back! This was my first visit. Awesome customer service.

The staff at this location are amazing and very helpful! Trustworthy people! I will be taking all my broken phones to them from here on out!

Ease of finding what I needed online, and speed order was ready for pickup.

Very informative employee I dealt with. Not remembering his name but I learned something the day I was in there to pick up a bulb for our microwave.

Very easy to deal with plus, order online have it dent to store of your choice, they notify you its there and a friendly staff member hands it to you. How easy.

The salesman was so nice and knowledgeable. Explained things that he didnt actually have to. Wonderful manners.

Good fixing iphones. And at a great price.

Batteries+ is a great store for my battery needs and they sell great led flashlights.

I went here back in December to have a key made for my 2013 Honda civic. It was incredibly affordable even cheap. The key was not from the manufacturer but just as good of quality got it done in 20mins cutting programming. Idk if all these places are like this but the guy helping John Burgin is gold. That man ran into issues here and there but he did not stop. He had solutions, now I got a new key. Thanks John

Great place. I needed cell phone battery for my phone.. cheaper than buying a new one. They installed in about an hour and I good to go again. !! Thanks

Very professional and courteous.

I took my Samsung Galaxy 8+ in for a screen replacement. The staff was very friendly, and knowledgeable. I left my phone, and was able to pick it up in about an hour.

They know their stuff and are very considerate and helpful.

If you need an IPhone screen repair this is the place to go. Professional certified IPhone techs, friendly fast service.

Correct product in stock. Very helpful.Auto battery was exact match for my Jeep Grand Cherokee. The three major auto parts stores I checked with said there battery was a direct match but the size was not the same as OEM. The battery mounts under the passenger seat and theirs would not have fit correctly.I will be sure to suggest to friends to patronize BpB.

The people here went above and beyond to service the customer. A very rare occurrence these days. Extremely satisfied!

Your team was fantastic. Fixed a broken display and charging port on my galaxy s8 in less time than they quoted me. All parts were in stock.

I highly recommend this place. The staff are always helpful and give me the best options. John makes sure to make my purchases and fixes as fast and easy as possible!

Very friendly and extremely fast service. Had the battery I needed for my Samsung S9 in stock and was replaced in an hour as promised.

Very helpful and quick

Easy ordering online, big selection of applicable batteries, fast return confirmation emails, many payment options, order online with store pick up, fast fulfillment at store for pick up and very helpful store attendant.

Love the fast transaction, Love the curbside pickup, Love that all the information i needed was plain and simple on website, Thanks!

Everything was done as said good customer service

Bought a truck battery and scheduled an appointment online for free installation. Called when I didn’t receive the 2nd email for my appointment. Representative stated they sold the last battery earlier that day and couldn’t get one til two days later. So I asked him to change my order to a different location.He scheduled me an appointment with the fern creek location for an hour later. When I went to have it installed the representative at fern creek stated he didn’t have time to install it. So he carried the battery out to my truck and said I should go to the outer loop location where I originally put the order in to have them install it. Sat in the parking lot and called outer loop location to inform them of the situation. I was told by the lady working that she didn’t have time either. While calling around to different locations I sat in the fern creek parking lot and watched the representative sit at the register with no other appointments.Jake from the St. Mathews location was very professional and apologized on behalf of the other two locations and offered to install the battery when no one else would. I ended up installing it myself even though I have been sick and didn’t want to be out in the cold. It just wasn’t worth the hassle of driving to the other side of town. Just wanted my experience to be shared.

Great customer service always

They were fast friendly and informative.

Strongly recommend you never come here for a phone repair. Batteries plus truly is a joke. Wish i could give a zero star review.

Wanna give a BIG THANK YOU to Jennie!! She was so helpful fixed my phone right up😁 and was so nice to myself and my nieces. Thanks again Jennie.

Replaced battery for my fob but could not help with garage door opener, it was not the battery.

Helpful and friendly

So two different days, same issues. We arrived at this location earlier in the week. Went in to have my boyfriends battery & charge port changed. He was refused his charge port changed because ‘they were saving him money’.Fast forward to today. I make an appointment for this location, was called by a tech who argued that I entered in a s8 instead of 8plus. I was emailed my confirmation number & I gave it to the tech who called & said ‘oh it cut off after the 8’. This person then proceeds to tell me that I don’t need a charge port, in 7 years they’ve been there they have never had to replace one.. cleaning it would be suffice. I tried to explain that it has been cleaned & hadn’t worked in two years.. so cleaning it would be no good. This person keeps on telling me that they’re just trying to save me money. But the issue is if I’m willing to pay for a service why am I being refused? My appointment was canceled by the techs to have my charge port and battery replaced because they’re DIDNT carry parts anyways’. I was asked why I needed it replaced after so long, I said I had 2000 pictures I needed off my phone and onto my computer, and to charge my phone in the car when I’m out and about. I was suggested to ‘buy a labtop to open iTunes on’ which is way more expensive than replacing my charge port.Please I would like to be contacted by the highest up possible about this issue!!!

Did the job right took a little longer than I thought but they were busy so well done

The employee there offered to apply the screen protector I bought which was very helpful

I paid online and picked up at the store. They got me in and out fast!

Received great customer service, wanted a battery for a old watch they had it installed it set time and the three other adjustments needed to set the time on this petiticular watch price was reasonable. Now Im set for life.

I had exceptional service today very pleased with this company. I will return. BOTH employees were very helpful from the time I arrived until the time I left.They were also very quick.Woohoo!

You guys were very helpful and knowledgeable! Thanks

Montez Golder sold me when he answered the phone. He spoke with respect and basically laid out what the problem would be - no more no less. I appreciate his honesty and promptness in resolving my issue. Great job and we will definitely be back.

Love this place. They have batteries for you car clickers. If you buy the life time one it doesnt cost you to get it replaced.

These guys are the best! Ive had nothing but positive experiences with them. I had been going round and round with Sprint over a phone battery. The phone is only 7 weeks old and they wanted $75 just to look at their phone, its a lease. Took it to Batteries + and they tested it for free. The employees are helpful and pleasant. You wont find a better store to do business with!

It was nice but bulbs want work in fire place.

The employee that waited on me seems vary honest, sincere, helpful, and trustworthy. He took Care Of My Key Fob Problem and was vary Professional and Friendly!!

The service and advise you get at this store is always excellent.

Fast service, very friendly & good price.

Very pleasant, knowledgeable and helpful.

They offer great deals with their products, along with outstanding warranties.

I had to have my phone repaired. Great service ad Logan is very helpful. They know what they are doing here.

They were so helpful with my phone, and didnt even charge me..☺

Batteries and more on Outerloop have excellent customer service with a quick response I can help attitude. Sorry to say I didnt catch the young lady who helped me on Sunday March 3rd. Had a battery concern with a old I phone 6. I needed info off the phone. She had it fixed in just a few hours. Such a huge help. Thank you:)

Do not trust the website for curbside pickup. They told me it was in stock in it wasnt. Then the employee wouldnt even take 5 minutes to look in the back even though the website said it was there told me that I was supposed to call even though it never said that.

Ordered Samsung Mobile Phone battery online for pickup. Associate Logan at the store for pickup was quick, helpful, professional and knowledgeable. New battery installed, old battery left for recycling. Would definitely visit again.

If dont have or can get for you youll not find it when it comes to batteries and bulbs. Folks that work here are nice and polite.

The Battery that I figured that they would not have, there is no way possible they will have it, and the lady walks me right to it.

Ive been a Batteries Plus customer at the Louisville Outer Loop location up until a few years ago. I went today and discovered that they had moved just down the street, but in a location I felt was a little bit more difficult to get in to. Upon entering, I spoke to the salesman and mentioned I didnt think that it was as convenient of a place as the old spot. Instead of deflecting, as good customer service skills would dictate, he made a face at me and basically told me I was wrong. When I said it really didnt matter to me anyway, he looked at me and very rudely said it doesnt matter to me either. Faced with unwarranted hostility, I told him I would take my business elsewhere and walked out the door.  As I was leaving, I heard both employees laughing at me.  Needless to say, I wont be back to this location. Hopefully Batteries Plus management doesnt think this is proper customer service. Arguing with a customer is not a winning idea.

The screen looks incredible but my phone has been glitching now it is disabled.With mmy 6 month warranty I will get it looked at.

Fast service. Friendly knowledgeable representative.

I placed an order online and it processed. At the end of the transaction it stated to pick it up at the local store. Went in with the order number and Jacob stated that the item isn’t at the store and would have to have it shipped to his location. That it would take approximately a week for it to arrive. He also stated If something is ordered online no matter if it’s available at “that” location or not it views it as available. He called 3 locations that stated there was one in stock. Needless to say there wasn’t. Didn’t offer to have one overnighted from main warehouse due to this and stated that the on line ordering issue was nation wide. VERY disappointed. Will be using Amazon from here out.

Great place. Had replacement battery for my APC UPS

Service was Great!....very knowledgeable about service needed...Thanks for helping me save money.

I had an issue with my iPhone battery and Jennie was extremely helpful and knowledgeable. I have had good experiences with this store in outer loop and I would recommend it to anyone.

The employees are always courteous and helpful.

Good price fixed 5 watches best warranty

Paid $110 for them to fix my screen and when i got it back i couldnt make calls without the phone shutting completely down and the earpiece didnt work what so ever. I had to wait a whole week for them to order a new part to repair my phone. Only to get my phone back a second time and it is still not working properly. My front face camera does not work at all so after going up to the store everyday for a whole week straight i still do not have a properly working phone.DO NOT DO BUSINESS AT THIS STORE YOU WILL LOSE YOUR MONEY!!!!!

I wouldnt take Osama bin ladens phone here to be repaired. Completely unacceptable, and unprofessional. Whoever Ryan is, ive never been treated so poorly in my life. I garantee he wont talk to me like that to my face. Coward.

Good selection of batteries and bulbs, professional staff

Had what I was looking for at a good price. Helpfull staff.

I purchased a car battery online, did in store pick up and had them install it, everything went flawlessly. I did call the store and make sure my battery was in stock at that location before I even ordered, so avoided the problem experienced by another reviewer here. I shopped several local stores, auto zone, etc,. even walmart, and felt Batteries Plus offered the best value, walmart had a lower price, but they dont give the excellent service that Batteries Plus does, and it was worth the few extra dollars to get the right size battery, walmart tried to tell me my car took an F24, when I knew that while an F24 may fit, the OEM called for F27 size, it had 840 CCA, vs 710 for the one walmart was trying to sell me, and had a longer warranty, definitely worth another $20. Batteries Plus had the correct size, and Jacob did a professional job of installing it, even spraying the terminals with the corrosion resistant spray. He could not have been nicer, and in my previous experience a couple of years ago buying a battery for a different car, I had the same type of experience. Its the people and the service, as well as the high quality batteries, that will keep me returning to Batteries Plus for my car batteries from now on.

Place was great . People were very helpful. Will go back

Great staff. Very helpful

Was looking for flashlight bulb was told several places no longer make it but they had it

The store was under staffed the day I went but Detron went above and beyond and had my ATV battery ready for pick up by closing time. I will definitely use you guys again!!!

Great place for more than just bulbs

Always have what I need and friendly

Actual experience with the salesman very helpful will recommend other people

Good customer service friendly staff

Had the batteries I needed when no one else did....bam

Friendly, fast, reliable

Very friendly and very helpful employees

Nice and clean and the employees where awsome

Unless you can fix your device your self this is the place to take to. Prices are a bit high, but they come with a warranty. If they break your device it will be replaced.

Friendly staff good price.

Excellent service, highly knowledgeable salesperson.

Dustin was awesome, polite and extremely helpful!!!!!!!!!Outer Loop store is great.

Zack fixed my phone for No Charge! Thanks Zack, you Rock!

Very fast and knowledgeable

Very helpful when I was there

Very helpful.

Have been there several times to get phone glass fixed and still havent received the repair.